--- title: "EZClaim Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EZClaim. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EZClaim is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/ezclaim-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Software](https://www.softwareadvice.com/medical/medical-billing-software-comparison/) / [EZClaim](https://www.softwareadvice.com/medical/ezclaim-profile/) / EZClaim Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/ezclaim-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/ezclaim-profile/alternatives/) # EZClaim User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 80 reviews (63%) - 4 stars: 38 reviews (30%) - 3 stars: 9 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It performs well for claims submission and tracking and does what it is designed to do without unnecessary complexity. While it may not have all the modern features of larger enterprise systems, it provides solid value for organizations that prioritize reliability and straightforward billing workflows. - What I like best about EZClaim is the ease of integration with our EMR which allows for the streamlining of our billing and accounts receivable. - The import options are also great; we have multiple EHR systems that we export from and into EZClaim and the software is able to handle it. ### Most mentioned cons - Not fully integrated with Practice Fusion. When patient demo updates are made in Practice Fusion the office has to make the biller aware so it can also be updated in EzClaim. If there is a name or DOB correction Ezclaim creates a duplicate account. - I've encountered numerous issues with ERA, including transactions not being processed correctly, putting me in a difficult position with my clients. - Basic Interface: The system design is functional but lacks modern usability enhancements. ## EZClaim customer reviews Showing reviews 1-25 of 128 (page 1). ### EZ Claim makes my life easy - Overall rating: 5/5 - Reviewer: Cameron F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I have nothing but positive words to say about EZClaim. From navigating billing, payments, and even addressing support tickets, the whole team has been great and supportive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros EZClaim is very user-friendly and streamlines the majority of the billing process through its built-in automations. Its ability to integrate and communicate with other software systems has been especially valuable. We were even able to develop our own EMR and seamlessly import claims into EZClaim without difficulty. #### Cons Its reporting features can feel somewhat clunky, and the reports could be more intuitive and easier to read. #### Reasons for switching to EZClaim WebPT did not integrate well and was restricting a lot of information regarding our claims and was very expensive --- ### It does the job for Small Practice - Overall rating: 5/5 - Reviewer: Shanetrice F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EZClaim provides a straightforward and functional billing solution that is particularly well-suited for small to mid-sized medical practices. The system emphasizes ease of use and affordability over advanced automation and high-level analytics. Operational Challenges Limited Automation: Many processes (e.g., follow-ups, advanced reporting) require manual handling. Basic Interface: The system design is functional but lacks modern usability enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to Use (Beginner-Friendly), Cost-Effective for Small Clinics,Faster Claims & Payments.Excellent Customer Support: Support staff are described as knowledgeable, responsive, and dedicated to solving issues promptly. I had a dedicated team member that gave me their number for any troubles and we still keep in contact after they left the team. #### Cons Basic User Interface (Outdated Feel). Not fully integrated with Practice Fusion. When patient demo updates are made in Practice Fusion the office has to make the biller aware so it can also be updated in EzClaim. If there is a name or DOB correction Ezclaim creates a duplicate account. That becomes a known issue and make you have to do double the work. Then turn around and resubmit the claim that now cost extra to fix and resend. #### Reasons for switching to EZClaim SWITCHED BILLING COMPANIES, THEN SWITCHED MID-CYCLE --- ### Easy Peasy - Overall rating: 3/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fairly easy to use. It is frustrating as the administrator that I cannot reset the passwords for my staff, especially given that we have multiple employees cycling through. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like that it is easy to use as I have a lot of rotating staff and turnover at our front office. I That it is now a cloud based service and I do not have to be onsite to access the database as I work in a different location. #### Cons Cannot build custom reports. Cannot have two instances open at once. Cannot hide/remove fields that do not apply to our practice. That a claim does not open to the date field and to the POS field. I would also like to be able to build out the statements in different formats and what I call our superbill in scheduler. I would love if I could sync scheduler with Gmail. --- ### EZClaim is easy to use! - Overall rating: 5/5 - Reviewer: Claire M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using EZClaim for many years and have always been very satisfied. The layout for a small billing practice is perfect. Information is clear and relevant to my needs. I can generate reports to my providers giving them essential information about their patients and practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is the most important item. It helps to make my practice run smoothly and time efficient. I have looked at other programs in the past and find EZClaim the best value for the money. It gives me the exact information I need in clear, easy to understand format. #### Cons Not much! Any glitches are dealt with quickly and efficiently. I have never encountered an issue that wasn't quickly resolved. #### Reasons for choosing EZClaim EZClaim is specific to my behavioral health billing practice. I don't need to integrate EHR. I worked with a provider who used Tebra (Kareo) and while I tried to learn that system for the billing end, it was very complicated and confusing. --- ### Thoughts That Should Matter - Overall rating: 4/5 - Reviewer: onel M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. While the current system is functional, it falls short of the standard required to remain competitive in today’s rapidly evolving environment. Significant operational improvements are necessary to enhance customer satisfaction, because without them, clients will inevitably migrate to organizations that offer more reliability, transparency, and partnership. The healthcare revenue cycle is becoming increasingly competitive. AI is transforming many industries, but in medical billing, the technology is not yet accurate enough to replace clearinghouses, certified coders, or experienced billers. Human oversight remains essential due to regulatory complexity, payer variability, and the high financial impact of errors. However, for human expertise and technology to work together effectively, the organization’s infrastructure must align with both client needs and the expectations of partners like TriZetto. Progress cannot happen when the approach is “take it or leave it.” That mindset weakens trust, damages long‑term relationships, and ultimately harms the organization’s reputation. True growth comes from listening to clients, collaborating on solutions, and adapting internal processes to meet modern industry standards. Organizations that embrace partnership—not rigidity—are the ones that stand out, retain clients, and thrive in a competitive, AI‑driven world. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s a web‑based platform that’s intuitive, user‑friendly, and easy to navigate, especially for new clients who may be unfamiliar with the system. The layout is straightforward, the functions are clearly labeled, and the learning curve is minimal, which helps clients get up to speed quickly and operate with confidence. #### Cons The price is a bit high compared to other markets. Many bugs are still occurring and have not yet been resolved. The statement freeze bug has been ongoing for a while, and if it happens on the weekend, you will have to wait until Monday for any assistance. At times, there can be a delayed response when urgent help is needed. Some support tickets have gone unanswered, so I need to follow up again. I've encountered numerous issues with ERA, including transactions not being processed correctly, putting me in a difficult position with my clients. I have contacted Trizerro three times about lowering my subscription as a small business, but the answer has always been no. There seems to be no consideration for clients like me, who have been loyal since the beginning. I believe that long-term clients should receive better pricing when they reach out to negotiate their monthly subscription. Overall, the service has been very unstable and slow lately. #### Reasons for choosing EZClaim because I have been with you since the start, and switching over is starting all over again --- ### The BEST billing software - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support in ezClaim is great. I feel like I get assistance and answers quickly. I am able to very easily see all of my data and also have reports that can show almost anything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I could not be happier with ezClaim! As a billing company I love the ease of having multiple clinics in one application. The ability to easily search all claim and service line data is fantastic. I use this feature multiple times per day. I have been using ezClaim for about 5 years and haven't seen a software since that I think is better; and I have been on many demos with new clients. So many software systems just get too complicated and fancy. I love the ease and simplicity of ezClaim. #### Cons It works well importing claims from Practice Fusion as a EHR, but a downfall for sure for many clinics is that it isn't an all in one. #### Reasons for switching to EZClaim Wanted a web based multi user system with more features but really needed a software that would integrate with practice fusion. --- ### BEST EMR OUT THERE!!!! - Overall rating: 5/5 - Reviewer: CHERIE F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used many EMR systems, this is by far, the best program ever!! It is efficient, user friendly, and an all around fantastic program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pricing is lower than any other EMR that I have found. It is user friendly for sure. If you know how to use Windows, then you can teach yourself EZClaim! The customer service is fantastic and any help you ever need, there is always someone there quickly! #### Cons I cannot think of a thing I do not like! Wait, yes I can. I guess for me, it was time consuming in the very beginning. You have to enter all your practice information, to include, all provider information, procedure codes and diagnosis codes. That could be different now, I do not know. #### Reasons for choosing EZClaim The price was much cheaper, and the ease of use was 100 times better #### Reasons for switching to EZClaim Price too high, not enough support for me when I needed it. --- ### Would be lost without it - Overall rating: 5/5 - Reviewer: Alisha H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am satisfied with the usefulness of system to our business and would be lost without it. I would love a system to find out what types of things we are not using but could. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easiness of uploading and sending out the claims to all the carriers. I would like to start using the system to also upload the payments and learn some of the things that I do not know. It is a subsidiary for our accounting program and provides us with a true rule of business and patient portal. #### Cons I know there is more I do not know and wish there was a training system to learn from, I fill like we do not use it to its full potential for our business. #### Reasons for choosing EZClaim Worked great with our custom client based system --- ### Great Billing Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EZClaim has been great for our billing company. The software is very easy to learn and use. The onboarding team was great and very helpful to get everything set up. The pricing is a reasonable and a value for what they offer. Customer service is attentive and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, value for money, customer service is easy to access and responsive. Very little bugs or issues. Onboarding team helped our team get set up and ensured everything was running smooth. Support is easy to access and get responses. #### Cons It can be a little difficult to get someone on the phone for help but the responsiveness via email makes up for it. #### Reasons for choosing EZClaim I don't remember which alternative products we were considering. --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Stacey W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am very pleased with the system. Whenever I need help from customer service, they are always available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. The system is easy to navigate around. Sending out claims and posting payments has never been easier. #### Cons I wish they had more options for different types of reports. I also wish they was an easier way to post refunds to patient accounts. #### Reasons for switching to EZClaim not compatible anymore with other medical software we use. --- ### User Friendly - Overall rating: 4/5 - Reviewer: Alisha C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EZClaim customer service is topnotch. They go above and beyond to make the daily billing process go smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EZClaim is very user friendly. I have used multiple billing software and this has an easy flow for insurance collections. #### Cons The posting of ERAs that have to be manually posted if the patient has made a payment prior to the ERA comes in. #### Reasons for switching to EZClaim The product was more cost efficient and user friendly. --- ### Administrator - Overall rating: 5/5 - Reviewer: April J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, the transition to EZClaim has been smooth and seamless. The training was extremely helpful and very well organized. Having used multiple high-dollar billing software programs over the past 30 years, I can confidently say the cost is exceptional. EZClaim has truly exceeded my expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros EZClaim is straightforward and user-friendly. One of the features I value most is the ability to customize templates to suit my workflow and personal preferences, which makes daily tasks more efficient #### Cons Every software has areas that could be improved, but overall my experience with EZClaim has been extremely positive #### Reasons for choosing EZClaim The overall features and cost of the product. #### Reasons for switching to EZClaim Software company closed. Didn't like new software that was offered. --- ### EZ Claim is great - Overall rating: 5/5 - Reviewer: Kelli G. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EZ Claim has been amazing for my small business and I can't recommend them enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I run a billing company and I have nothing bad to say about EZ Claim. Whenever I have a client ask me about software/EHR systems I always tell them to look at EZ Claim first. The billing portion of my work is very easy to do within this program. The reports are comprehensive and easy to understand. The two times (in over two years of being an EZ Claim customer) that I've needed tech support there was a live person on the phone within a minute and my problem was resolved easily and quickly. #### Cons There has not been one thing that I don't like about EZ Claim. #### Reasons for choosing EZClaim Ease of use and cost. #### Reasons for switching to EZClaim I left a company that used SOS and knew I would never use them in my own business. Their customer service was good but the system itself was cumbersome and not detailed enough. --- ### Ezclaim - Overall rating: 5/5 - Reviewer: Deborah R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Ezclaim since I started my business in 2005. I love the customer support and the features the software offers. It's easy for new billers to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the cost structure for the billing software as well as the ease of using the software. I love the support and the quickness of their response. #### Cons I would like to see new features come out quicker. But I understand the amount of testing that needs to be involved. #### Reasons for choosing EZClaim I choose Ezclaim Premier as I have used their Advanced version and was impressed by their customer service . I also have many providers/practices I provide billing services for, and all the other billing software cost were based on the number providers or tax ids. That made the cost too expensive for me. --- ### EZ Claim Review - Overall rating: 4/5 - Reviewer: Maikela W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using EZ Claim for 7 years now and I would give it a 7 out of 10. I think it could be updated a little more. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros EZ Claim is pretty straight forward. I've been using it for 7 years now and I am pretty familiar with it. I use the basics in the EZ Claim system. #### Cons I think EZ Claim needs more customization to eat. I use it for medical billing for Eating Disorder Facilities. More customization for reports would be nice as well. --- ### EZ Claim was a life- saver! - Overall rating: 5/5 - Reviewer: Melinda T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. After our system crashed we needed help. Being so used to our old system, it was a challenge to start anew. Everyone that has helped was very patient, and walked us through slowly to help us understand. Whenever I needed help, it was a phone call away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly. Training was great. Had all our questions and issues answered. Very helpful staff. #### Cons The print on the website was very small. Was not able to make it any bigger. Would like more report options. --- ### Billing Manager - Overall rating: 4/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use and the value for money, very easy to learn and billing is simple. Patient management is also pretty cut and dry. #### Cons lack of reporting specifics, sometimes there are bugs and it seems to crash out of the blue, but overall it is an easy system to use. --- ### GREAT SOFTWARE - Overall rating: 4/5 - Reviewer: BRITTNEY F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, fantastic. from the software to customer service, very easy to deal with and get any issues resolved fairly quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple and productive. Good customer service too. Overall, the system is very simply laid out to make it easy to access and understand. #### Cons A few up to date things within the software could be applied. There are a few areas within the software that I would set up a little differently, but overall a good software. --- ### EZClaim Review PAI - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's pretty user friendly, I was able to have a quick training and able to use by myself immediately #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The streamline into billing is smooth. I create an 837 and input it directly into our payor platform #### Cons How hard it is to get an export created; it has taken multiple months to get out new system to export over. --- ### Chief Executive Officer - Overall rating: 5/5 - Reviewer: Janie C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good. It operates efficiently and when I need assistance it is easy to et help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is really good value for the money and I enjoy how easy it is to submit a claim. I feel like it was easy to learn the system. #### Cons I would like if it was easier to auto populates my claims and possibly a way to import that was easier. --- ### User friendly - Overall rating: 4/5 - Reviewer: Melanie S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good. For the most part, EZClaim is easy to use. If there is an issue, tickets are dealt with in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly. The system is easy to navigate, and the system training selections are very helpful. #### Cons Reports - not as user friendly. It is hard to set up a report to get the exact information needed. Too many fields to set to break it down. --- ### Review of EZ claim - Overall rating: 4/5 - Reviewer: Genette A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Customer service could use some tuning up. Issues aren't always resolved. Ease of use with the system is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use. I like the way that you can set up templates for different payers. Remits are easy to post. #### Cons Technical support isn't always available and issues aren't always resolved. Recoupments are not easy to post --- ### Great billing software - Overall rating: 5/5 - Reviewer: Ardeshir I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great !! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for money. Easy to use. Great support. Very easy to use. Even a novice biller can run it. #### Cons Nothing I can complain about. Have been with EZ Claim for 10 years + and counting. Easy access from anywhere --- ### Switching from EzClaim Advanced to EzClaim Premier - Overall rating: 3/5 - Reviewer: CHRISTY S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Ezclaim customer support is always great to help us figure out a problem and find a workable solution. We have made several feature requests that hopefully will be able to be considered for future upgrades that would improve things for our practice. Overall, the program is a very solid billing program and great business tool. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Our business has used Ezclaim Advanced for many years and the program worked well for our business. We upgraded to Ezclaim Premier when Advanced switched over to no longer being supported. The new program is able to do the electronic billing directly from the program and autopost ERAs directly into the software, which is a really great feature and saves time on manual data entry. It is also nice to be able to type in a client name to search (using the grid features) rather than scrolling down through long lists to find claims and information etc. #### Cons The process of switching from Ezclaim Advanced to Ezclaim Premier for our business was much more complicated and time consuming than we had anticipated. The program takes a lot more training and use for a new user to be able to be confident in using the system because it is much more complex. While the system is quite customizable in many aspects, it can also be inflexible in other ways, which we have found to be a challenge at times when certain features did not match well with our specific practice. It takes more practice to figure out where everything is and how to complete different tasks than the more simplified Advanced version. We liked the simplicity of some of the features of the Advanced program which seemed to be unnecessarily over complicated in the new program. However, with increased use this has become less cumbersome as it has become more familiar. One feature change in particular that added a great deal of extra work for our business is that copays and payments made upfront in the Ezclaim Scheduler are not automatically carried over in the claim creation. The user has to go back in and disperse any payments entered into the scheduler later when the claims are created. We bill once each month rather than daily or weekly so for us this added extra time, confusion, and human error trying to go back and make sure all the copays got applied to the claims correctly. If not careful, it can be easy to forget to apply a copay or upfront payment with the new process. #### Reasons for choosing EZClaim We were already EzClaim Advanced customers. --- ### Ez Claim billing - Overall rating: 4/5 - Reviewer: Alicia A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used EZClaim billing for going on 13 years. The scheduler we have used for at least 10 years. We loved many of the features of the desktop version and wished they translated to the online version, i.e. waitlist, reminders, messaging. We were able to use the scheduling software much like an EHR, but got to the point with 3 offices we had to move to online and now use the online version of the scheduler but our billing portion is still on the desktop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We really liked the desktop option of this program. Now that it is online, there are features that are no longer available that should be, i.e. waiting list, reminders, messages. #### Cons At this juncture, the cost for on-line I feel is pricey. It should be more 25.00 per user than 50.00, since it doesn't offer many of the features the desktop portion did. We also wished that EZclaim and NextStep had better communication with one another. We get reminders in NextStep but they do not translate to the scheduler. Also there are times that we need reminders that have nothing to do with a client. #### Reasons for choosing EZClaim Price was on point and software was easy to use. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/ezclaim-profile/reviews/?page=2) --- EZClaim Reviews, Pros and Cons - 2026 Software Advice