---
title: "Fusion Software Reviews, Demo & Pricing - 2026"
description: "Review of Fusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/medical/fusion-web-clinic-profile/"
page_type: "product"
language: "en"
---

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Fusion

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Overview

[Reviews](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/)[Alternatives](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/alternatives/)

# Fusion Review

From $49-$189/month 3 plans

Wondering if Fusion is right for your practice?

Our Electronic Medical Records Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Fusion

4.3

[(722)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/)

Pricing

Starting at $49.00 per user per month

### About Fusion

Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, physical, and speech therapists.  Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines day‑to‑day operations so you can spend less time on administrative work and more time supporting stronger client outcomes. 

And, with AI‑enabled documentation tools, Fusion helps you complete notes in minutes -not hours. Pediatric‑focused goal banks, customizable templates, and integrated workflows give your team the efficiency and insight needed to run a thriving multidisciplinary clinic.

Sign up for a free demo today to find out how you can spend less time doing paperwork and more time with client outcomes.

Wondering if Fusion is right for your practice?

Our Electronic Medical Records Software selection experts can help you in 15 minutes or less.

## Fusion User Interface

## Popular Fusion Alternatives

Main Product

Fusion

4.3

[(722)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/)

Ratings Breakdown

-   4.52Ease of use
-   4.16Value for money
-   4.27Customer support
-   4.18Functionality

Pricing

Starting at $49.00 per month

Get Price

Alternative Product

[Ambiki](https://www.softwareadvice.com/product/527905-Ambiki/)

4.9

[(14)](https://www.softwareadvice.com/product/527905-Ambiki/#reviews)

Ratings Breakdown

-   4.86Ease of use
-   4.83Value for money
-   4.62Customer support
-   4.86Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/)

4.3

[(512)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/)

Ratings Breakdown

-   4.31Ease of use
-   4.20Value for money
-   4.22Customer support
-   4.23Functionality

Pricing

Starting at $32.00 per month

Get Price

Alternative Product

[athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/)

3.8

[(915)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/)

Ratings Breakdown

-   3.79Ease of use
-   3.56Value for money
-   3.64Customer support
-   3.80Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Tebra](https://www.softwareadvice.com/medical/kareo-profile/)

3.9

[(1388)](https://www.softwareadvice.com/medical/kareo-profile/reviews/)

Ratings Breakdown

-   4.06Ease of use
-   3.66Value for money
-   3.75Customer support
-   3.84Functionality

Pricing

Available upon request

Get Price

Alternative Product

[TheraPlatform](https://www.softwareadvice.com/medical/theraplatform-profile/)

4.4

[(80)](https://www.softwareadvice.com/medical/theraplatform-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.26Value for money
-   4.23Customer support
-   4.10Functionality

Pricing

Starting at $39.00 per month

Get Price

## Fusion Pros and Cons

We analyzed 722 verified reviews for Fusion to find out what actual users really think.

Select to learn more

Intuitive Navigation And Layout

Ensora Rehab Therapy Suite offers a clean, organized interface that is easy to navigate for both beginners and experienced users. Tabs and features are straightforward, making it simple to find information, enter data, and manage documentation. The user-friendly design helps streamline daily tasks and reduces the learning curve.

Responsive And Helpful Support

Customer support is frequently highlighted as responsive and helpful. Users report that questions and issues are addressed promptly, with staff willing to assist and follow up when needed. The support team is approachable and knowledgeable, making it easier to resolve problems and get the most out of the software.

Streamlined Scheduling Experience

Scheduling clients and managing caseloads is efficient with Ensora Rehab Therapy Suite. Users appreciate the ability to view, update, and organize schedules easily, collaborate with team members, and access all scheduling tools in one place. The platform supports daily workflow and helps keep appointments and documentation on track.

Inefficient Patient Information Handling

Managing patient records can be cumbersome, with difficulties accessing charts, updating information, and tracking attendance. Users note issues with navigation, lack of audit logs, and challenges in integrating or searching patient data. These limitations slow down workflows and make patient management less efficient.

Calendar Usability And Integration Issues

The appointment calendar is criticized for being difficult to navigate and lacking key features. Users struggle with viewing appointment types, syncing with external calendars, and managing group or recurring appointments. Hover and click actions can be unreliable, making scheduling and rescheduling more cumbersome.

Complex And Costly Billing Processes

Billing and payment functions are often described as confusing and time-consuming. Users face challenges with invoice management, limited fee schedule options, and extra charges for basic features. The system lacks flexibility for different billing scenarios, making payment tracking and reconciliation more difficult.

## Fusion Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Essentials

$49.00

per user, per month

No plan information available

Advanced

$159.00

per user, per month

No plan information available

Premier

$189.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Fusion Features

-   Popular features found in Electronic Medical Records
    
    Claims Management
    
    Clinical Notes
    
    Clinic Interoperability
    
    Communication Management
    
    Compliance Tracking
    
    Decision Support
    
    E-Prescribing
    
    Medical Billing
    
    Patient Portal
    
    Patient Scheduling
    
-   More features of Fusion
    
    Access Controls/Permissions
    
    Alerts/Notifications
    
    Appointment Management
    
    Assessment Management
    
    Audit Trail
    
    Availability Management
    
    Billing & Invoicing
    
    Calendar Management
    
    Care Plan Management
    
    Charting
    
    Chat/Messaging
    
    Claims Scrubbing
    
    Compliance Management
    
    Confirmations/Reminders
    
    Credit Card Processing
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Documentation Management
    
    Document Management
    
    Document Storage
    
    Drag & Drop
    
    Electronic Payments
    
    Email Reminders
    
    EMR/EHR
    
    Exercise Library
    
    File Sharing
    
    For Occupational Therapists
    
    For Physical Therapy
    
    For Speech Therapists
    
    Goal Setting/Tracking
    
    Healthcare Compliance
    
    HIPAA Compliant
    
    Historical Reporting
    
    Insurance Eligibility Verification
    
    Insurance Management
    
    Invoice Management
    
    Live Chat
    
    Medical History Records
    
    Mobile Access
    
    Mobile Alerts
    
    Multi-Location
    
    Onsite Registration
    
    Patient Intake
    
    Patient Management
    
    Patient Records Management
    
    Practice Management
    
    Progress Notes
    
    Progress Reports
    
    Progress Tracking
    
    Records Management
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Revenue Management
    
    Role-Based Permissions
    
    Scheduling
    
    Self Check-In/Check-Out
    
    Self Service Portal
    
    SMS Messaging
    
    SOAP notes
    
    Task Management
    
    Task Scheduling
    
    Telemedicine
    
    Template Management
    
    Treatment Planning
    
    Workflow Management
    

## Fusion User Reviews

## Fusion customer ratings

- Overall rating: 4.3/5
- Total reviews: 722

### Rating distribution

- 5 stars: 340 reviews (47%)
- 4 stars: 300 reviews (42%)
- 3 stars: 65 reviews (9%)
- 2 stars: 9 reviews (1%)
- 1 star: 8 reviews (1%)

### Secondary ratings

- Ease of use: 4.5/5
- Value for money: 4.2/5
- Customer support: 4.3/5
- Functionality: 4.2/5

---

### Operational Manager

- Overall rating: 5/5
- Reviewer: Ashley V.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience with Fusion has been very positive. At this point, it really is the foundation of our work and a system we rely on every day to keep the clinic running. I appreciate how much visibility it gives me into the different areas of our operations while still giving us the flexibility to customize things around the way our clinic works. There are always things that can be improved, but overall I feel like Fusion has grown with us and has become an important part of how we manage the clinic. It gives us a central place to keep things organized, make informed decisions, and support both our clinical and administrative teams.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

What I like most about Fusion is definitely the Insights and reporting. I love being able to see where we are with productivity, patient attendance, receivables, and where the team is with their documentation and deadlines. It gives me a much better overall picture of what’s happening operationally without having to pull everything separately. I also really like that we can build custom reports based on what we actually need to track. Being able to upload our standardized testing directly into Fusion for assessments is another huge plus for us because it keeps everything together and makes the assessment process much more streamlined. Overall, I really like that there’s so much visibility and flexibility within the system.

#### Cons

What I like least about Fusion is that I think there are still some areas where additional safeguards and customization would make a big difference for us. For example, when changing payer information, I think there should be more safeguards or warnings in place to prevent changes that could unintentionally affect billing or existing patient information. I also think it would be really helpful to have translation capabilities built into reports, especially when we’re working with families who speak different languages. Another feature I’d love to see is the ability to grey out provider schedules when they’re unavailable or not meant to be scheduled, so there’s a clearer visual distinction between available and unavailable time. These are small things, but they would make the system much more intuitive and help prevent administrative errors.

#### Reasons for switching to Fusion

We switched from Office Ally because it was an older system and had become complicated and difficult to navigate. We were looking for something more modern, intuitive, and better suited to the way our clinic operates. We wanted a system that could bring more of our day-to-day workflows into one place rather than requiring so many separate steps and workarounds.

#### Vendor response

Ashley, thank you so much for taking the time to write such a thorough review! Knowing that Fusion has become the foundation of your clinic's daily operations truly means a lot to us. We're especially glad the Insights, custom reporting, and standardized testing uploads are giving you the visibility you need to keep everything running smoothly. The feedback on payer information safeguards, translation capabilities in reports, and the ability to grey out unavailable provider schedules are all really thoughtful suggestions and we'll make sure they get in front of the right team. Thanks for growing with us! Madison Fusion by Ensora Health

Replied October 2026

---

### Fusion-Beyond Words

- Overall rating: 4/5
- Reviewer: Alicia H.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review.

Good, our staff generally loves the platform especially after using other emr. The interface allows staff to move through various screens to see different aspects of patient's chart.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 3/5

#### Pros

We love the user friendliness of platform and the responsiveness of support staff. We have used product since 2017 and grown from 5 users to 16.

#### Cons

Reports-ability to customize reports with various parameters that need to review Ease of ensuring remittances are posted correctly when double payments are received Benefits-ability to put in different benefits for different disciplines so correct payment can be automatically populated when patient checks in

#### Reasons for choosing Fusion

Chose fusion for focus of product. At the time, raintree had more than just therapy focused emr. We needed therapy only.

#### Reasons for switching to Fusion

Needed a global emr that included billing, documentation, scheduling, etc

#### Vendor response

Alicia, thank you so much for this! Growing from 5 to 16 users since 2017 is incredible and we're so glad Fusion has been part of that journey. It means a lot that your staff loves the platform, especially coming from other EMRs. The feedback on reporting customization, remittance posting for double payments, and benefits by discipline are all really valuable and we'll make sure they get in front of the right team. Thanks for sticking with us! Madison Fusion by Ensora Health

Replied September 2026

---

### Highly recommend.

- Overall rating: 4/5
- Reviewer: Darien B.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

I love Fusion. It is so easy to use and well organized. The documentation layout as well as client chart layout is so easy to navigate.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Fusion is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized.

#### Cons

I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well.

---

### Billing is easy breezy and worth it all

- Overall rating: 4/5
- Reviewer: Raegan F.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

So far so good. Just some minor inconveniences like the signature line. But overall, I haven't found anything worth making a system change for. Coming from a terrible billing setup into this, I swear by how easy it is.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Coming from a separate system for scheduling and billing, moving to Fusion made billing and claims a breeze. Claims go out with a couple of clicks. I can write custom claim rules quickly that go into effect immediately. I've demo'd other software since then just to keep up with what's out there, and as far as value for the money goes, they're still up there. I see no reason to pay someone more for what we already have. Customer support is always easy to reach through chat, so easy that I actually tend to reach for that instead of looking myself when I need to know something.

#### Cons

Reporting is robust, but I wish we could cross over some sections. It can be divided by info type, and sometimes I need one big report that covers everything in one go. Also, they've redone pricing plans since we started, and new plans include some features that current clients don't have access too which is a real bummer. Lastly, PLEASE let me take the signature line off of a plan of care. We don't always need it but Medicare says if the line is there, it needs a signature.

#### Reasons for switching to Fusion

We were using WebPT for scheduling and documentation only and using Medisoft for billing. Fusions combo of all in one system without any crazy expensive addons sold us.

#### Vendor response

Thank you for such a detailed and honest review, Raegan! Going from two separate systems to one integrated platform is exactly the kind of difference we set out to make, so it's really great to hear billing and claims have become so much easier. The feedback on cross-section reporting, new plan features not being available to existing clients, and the signature line on plans of care are all really practical callouts and we'll make sure they get to the right team. If you'd like to share more, reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison Fusion by Ensora Health

Replied October 2026

---

### Worth the Price

- Overall rating: 5/5
- Reviewer: Rebecca M.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Over the experience has been excellent. They had a great implementation period to make sure we were established and set up before we went live. It works seamlessly through the day and is easy to use.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Fusion is the best practice software that I have used in my 13 years as an occupational therapist. It is easy to learn and very intuitive when I am training new employees making the speed for completing notes and submitting billing easy. What I am most impressed with is the quality and speed of the customer service if I need anything or have any questions they are quickly responded too.

#### Cons

The cost can be high for smaller practices or those just starting out. There are also small things like printing off schedules that can be cumbersome and that the scheduling screen isn't able to be viewed in 5 minute increments which can make things harder for our scheduler.

#### Reasons for choosing Fusion

Features available, support available, easy of use

#### Reasons for switching to Fusion

Wanted something that was easier to use and more user friendly

#### Vendor response

Rebecca, thank you so much for this! Hearing that Fusion is the best practice software you've used in 13 years as an OT is incredibly meaningful to us. We're so glad the onboarding experience set you up well and that the ease of training new employees, note speed, and customer service have all been standouts for you. The feedback on printing schedules and the 5-minute scheduling increments is noted and we'll make sure it gets to the right team. Thanks for being such a wonderful advocate for Fusion! Madison Fusion by Ensora Health

Replied October 2026

---

### Please fix the billing portion

- Overall rating: 4/5
- Reviewer: Eugene S.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

The call center is a pleasure to deal with. Sometimes the call gets dropped if the hold is too long.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Easy to navigate, ideal for records keeping. Scheduling is very easy to navigate and deal with. Patient demographics are simple and practical.

#### Cons

Awful for billing transactions, terrible change with authorizations keeping (when you change the payor) some transactions are almost impossible to do.

#### Reasons for choosing Fusion

They were more costly, slightly more complicated

#### Vendor response

Thank you for the feedback, Eugene! We're glad the scheduling, records keeping, and patient demographics have been easy to work with, and it's great to hear the call center has been a pleasure to deal with. The billing transaction issues and the authorization changes when switching payors are real pain points for a biller and we hear you. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I'll make sure those concerns get in front of the right people. Madison Fusion by Ensora Health

Replied October 2026

---

### 1 years of using fusion

- Overall rating: 3/5
- Reviewer: Denell G.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

Billing, scheduling, templates, quick phrases, pull through from past notes feature. I like that we can get to the chart from the calendar.

#### Cons

Reports, cost of AI, only 24hr text reminders-not same day (1 hr before etc), poor contact help desk. Front desk cant discharge client if they dlnt become a client

#### Reasons for switching to Fusion

poor advancement, poor use, slow, no advances, expensive (increases often)

#### Vendor response

Thank you for the honest feedback, Denell! We're really glad the billing, scheduling, quick phrases, and pull-through features have been working well for your team. The feedback on reporting, text reminder timing, help desk responsiveness, and the front desk discharge limitation are all really helpful points and we'll make sure they get in front of the right people. If you'd like to share more, don't hesitate to reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison Fusion by Ensora Health

Replied September 2026

---

### Excellent EMR

- Overall rating: 5/5
- Reviewer: Becca B.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Fusion lets me focus on being a therapist while keeping all my documentation and billing organized and streamlined.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Fusion is set up to be visually appealing, intuitive to navigate, excellent and friendly customer service, frequently making improvements and technology advancements based on user feedback, and offers plenty of support and learning opportunities.

#### Cons

Fusion is more costly than other EMRs but the services offered and functionality are superior than others.

#### Reasons for choosing Fusion

Aesthetics, functionality, and billing capacity. I have used most of the other platforms in previous jobs and Fusion is the easiest to use.

#### Vendor response

Thank you so much, Becca! Knowing that you've used most of the other platforms out there and still chose Fusion means a lot to us. We're so glad it's letting you focus on being a therapist rather than wrestling with your documentation and billing. We appreciate you being part of the Fusion community! Madison Fusion by Ensora Health

Replied October 2026

---

### Overall positive experience

- Overall rating: 4/5
- Reviewer: Jeff B.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 11-50 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall, our experience has been positive and an improvement over our previous practice management platform.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Our clinicians have benefitted from Fusion's documentation features such as quick phrases and templates. Fusion's user support has been prompt and clear.

#### Cons

There are a number of ways that billing and A/R features could be added or made more elegant to increase efficiency and avoid errors.

#### Reasons for switching to Fusion

to improve clinical documentation efficiencies

---

### Finish admin faster with Fusion

- Overall rating: 5/5
- Reviewer: Bri M.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: October 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Fusion helps to make clinician’s lives easier by providing prompt customer support, an easy to learn interface that facilitates quick scheduling, and plenty of customization options to help clinical writing fly by.

#### Cons

Remembering which files need to be opened via the ‘eye’ icon versus which files can be opened simply by clicking on the title is the one thing that will trip me up in Fusion.

#### Reasons for switching to Fusion

New job/location. Grateful to have made the switch in order to experience Fusion, an interface that can be truly geared to support what SLPs need most.

#### Vendor response

Thank you, Bri! We're so glad Fusion has been a great fit for your work as an SLP and that the scheduling, customization, and support have been making a difference. The eye icon vs. title click navigation is a really specific and helpful callout and we'll make sure it gets to the right team. Welcome to Fusion! Madison Fusion by Ensora Health

Replied October 2026

---

Showing 1 - 10 of 722 Reviews

[See All Reviews](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/)

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