Scheduling, billing, and data entry encompassed in one product

This software is all inclusive, and it is very helpful to be able to manage multiple offices in one location. Patient data is accessible yet secure. The system is also designed for multiple disciplines. The best part for me is the billing and administrative sections which allow for easy tracking of claims as well as informative reports which would take hours to do by hand.

My least favorite part about this software is not being able to mark a patient tardy or calculate attendance by a date range rather than overall. It would be more helpful if we mark appointments more appropriately such as "Canceled by clinic" or "canceled by the parent" or "tardy" and then be able to calculate these by category. We must report the percentage to many insurances.

As a mom who started a nonprofit for children with special health care needs, and no background in the medical field, we needed an EMR software that is easy to use, self-explanatory, and cost effective. Fusion has fit our needs for both staff and therapists, and the ability to schedule, maintain records, and bill from one source, all for a low monthly fee, is beyond comparison. We started with a billing company to manage our claims processing, and when we were not receiving reimbursements in a timely manner we knew it was time process our claims "in house". It was a difficult and overwhelming experience, but the Fusion customer service staff was top notch in making sure that we felt supported and confident in the change. We are saving thousands of dollars and can track our reimbursements in real time. Thank you Fusion Team.

There is not much we don't like! The therapists wish that they could customize the SOAP Note more, but appreciate the thoroughness it requires.

It's useful to have all treatment notes and goals accessible in one place. Notes can be completed fairly quickly once you have a feel for the layout of everything.

The software could be made easier to use. Some parts are repetitive and redundant, making documenting more tedious than it needs to be. The visual layout in parts is very cluttered. In some parts of documenting, there is not enough room or too much room to type notes.

Overall it has been a good experience and look forward to being a partner with Fusion in the future. While no system is perfect we like what we see so far.

1. Scheduling is very good. 2. Documentation is very good. 3. The communication through the system is good.

Billing improvements 1. We need better communication with insurance company ETF payments and remittance. We have entered the information to the insurance companies but they still send us paper checks. 2. Also, we would love the ability to email billing balance in bulk. 3. Ability to view history of client communication per patience.

I love how easy it is to use. The goal bank makes adding goals very easy. The SOAP note makes it very easy to record and track data. I love being able to see goal progress in charts as I complete a SOAP note. Progress notes are simple with all of the data at hand. Easy to view the progress of clients for both myself as the therapist and parents/doctors.

Setting up different appointment types has to be done manually. For example if you need a progress note every 3 months there is no way for Fusion to automatically generate a progress note appointment every 3 months, the user has to go in and change appointment type manually. This isn't too time-consuming but it seems like the system should be robust enough to have that capability.