We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service.

In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Getting started perspective

Communication with the Integration team has been awesome. The software looks like it will be a major asset in the office.

Pros

The software seems to have every capability I need. I still haven't gone live, but I feel like any questions are thoroughly answered.

Cons

The software/interface takes some practice to get used to. There are a lot of options to choose, which is good for an experienced user, and tough for a beginner. However, I am sure this is the case for most EHRs.

Billing agency

I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Pros

Does have access to all the information I need. Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

BEST SYSTEM ON THE MARKET..... AND WE HAVE TRIED THEM ALL!!

The integration and training process has been VERY helpful. Everyone at Genesis is so nice and wants our office to be successful with the integration process. Everyone is so eager to help and answer any questions that we have.

Pros

We purchased this software after using three other software systems. We have looked into Genesis when we first opened our practice but never signed up for it because it was still new at that time. We looked back into it recently because the software system we have been using has not updated their software to fit our needs over the 10 years that we have had it. We love how far Genesis has come. It is going to be the new software on the market to beat. We love how easy and efficient it is. We love the tasks function so all of us in the office can communicate and get things done efficiently. We also really like how easy and effective billing and insurance is.

Cons

Honestly there is not really anything we dislike about this software system. I just wish we switched to this system earlier. This system has helped us save so much time on our daily mundane tasks.

Warning: Be Careful What You Ask For...

My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Pros

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.