The answer!

I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said!

Pros

I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.

Cons

Warning: Be Careful What You Ask For...

My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Pros

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.

The team gives great customer service.

It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Pros

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Cons

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

Review of Genesis Chiropractic Software - 7/8/16

Overall, this software has helped our practice a lot. We are collecting more from patients and insurance companies. Things like deductibles are less likely to slip through unnoticed.

Pros

This is very powerful software. It can do a lot for you. I like the workbench. It makes sure nothing slips through the cracks. Everything is kept track of and once you fix a problem, it automatically disappears from the workbench.

Cons

The learning curve takes a while. Some of the processes are not intuitive on how to do something. You'd think it would be easier to back out a point-of-sale purchase that was put in improperly by accident. It certainly is not as easy as backing out a copay.

Overall EXCELLENT now that we're getting over the initial learning curve!

More efficient for our growing patient volume.

Pros

I love how it's all in 1...appt. book, billing, EHR, etc, I can do very little to navigate from screen to screen quickly.

Cons

I am disappointed in the Portal for New Patients...and I can't seem to get much help from Tech either...it's difficult/confusing for patients to receive our email to take them to the portal, then to get the patient info entered and then properly sent back...this rarely works. Even more disappointing is that we've used the Kiosk in our office to try giving to new patients to enter their initial info, and the screen does NOT allow for privacy...our other patient data is in the background of the new patient screen.. we've tried getting help a number of times from Tech Support, but we still do not have a solution. So now we have to use ANOTHER software program to get initial patient information, copy it, paste it into the patient SOAP NOTE (AND we scan it into Genesis), so we're duplicating our workload, slowing us down, which is exactly the OPPOSITE of why we changed to Genesis Software. I'm still very willing to try again with Genesis to get this problems solved.

FANTASTIC experience with Genesis

Pros

What I like most is that all the bases are covered and covered well! The practice management part is top notch with their tasking system, patients do not fall through the cracks, staff is held responsible and it is all easily trackable. The reports are fantastic and customizable- which is so important for me since I am not only a chiropractic office but have a wellness center with many different disciplines- also there is a radar chart that allows you to know what is going on with all aspects of your practice in seconds at any time. The scheduling, reminders- easy to use and very intelligently designed. The team is what makes the whole thing come together- they are very responsive, really knowledgeable about all aspects of the system and there is access to the programmers for possible input to make something better for your office or in general. They are on site and open to new ideas. I truly can't say enough!

Cons

I am truly happy. This is my 3rd company- finally, I have what I need to run my practice.

One of the few complete cloud based systems, but workflow was inefficient and system was buggy

Pros

Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it.

Cons

Care plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond.

Genesis' ease of use and consistency makes it one of the very few things I don't worry about.

Decreased time in billing, recurrent charges with patients. Tracking of insurance claims, and "scrubbing" of claims information to be sure all fields were completed and that most likely to be accepted. Extreme ease of managing patient schedules for multiple doctors, massage therapists, and specialized services.

Pros

The platform is easy to get new employees started on and become competent with quickly. While the automated billing frees up real time to spend with patients.

Cons

What I like "least" is that I am unfamiliar with all of its' functions so in effect I am not using it fully in my office to its potential.

Billing agency

I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Pros

Does have access to all the information I need.
Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.