Genesis Chiropractic Software

Pros

Practice analysis! Love it, LIVE! There's not another system to easily track the heart beat of your office.

Cons

No system is perfect for everyone. Getting used to the notes took time but once dialed, it rocks. You will always find something you don't like about a EHR system. Go with what serves your needs best!

Pros

I love that fact that I can access so much information through different simple reports. It gives me a "bird's eye view" of our practice. I also like the notification system that allows the program to be our memory bank rather than team members needing to remember specifics for each patient.

Cons

Living in southwest Florida, weather hinders our electric and internet service at times. If we experience loss of power or slow internet service, we may have to do data entry.

Pros

I work with Genesis in a business to business capacity with two reps as my main points of contact. Based on my knowledge of the software, I like that it seems fairly straightforward and utilizes full integration of chiropractic payment systems, billing practices, specialized reporting , scheduling and POS tracking to help the clients run their practices efficiently to maximize profit and growth.

Cons

In my experience, the clients I work with who utilize the software sometimes need more focused training and understanding of the software to fully learn all of the capabilities that the system has to offer.

Pros

Ease of use. Integrations. Very customizable layout for the clinic. In house insurance billing. The people behind the product.

Cons

8% is too much for the billing. ;)

My office runs smoothly, and I'm able to easily deliver great care without issues.

Pros

I like everything about it. It's the easiest, the most effective software I've ever used in my practice.

Cons

Honestly, everything about it is better than it's competitors. So I like everything. There is nothing I do not like about it.

In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Pros

Scheduling is simple and user friendly. Readily seeing when patients miss an appointment is easy. Submitting tasks to the Genesis team is also simple when you need help having someone explain or walk you through a process.

Cons

Doctor SOAP notes actually take a significant amount of time to enter unless you spend a lot of money to buy a set up previously designed by someone else. The Billing Team is expensive and they tell you how much they'll work on your behalf, however since they get paid off of what you actually bill out, they have not been motivated to actually resolve issues for us. It's taken our office spending hours on the phone with insurance companies to get detailed answers and remedy situations. Also, when the Billing Team causes an error they blame it on the "user" which is the doctor's office. Finding and printing reports are not user friendly.

Pros

It is a complete program that is very helpful but to do one thing it takes too many steps. The customer support is top notch.

Cons

It takes too many steps just to do one thing. When you are new in practice it's very overwhelming when you have tons of other things to do as well.

Pros

Ease of use when scheduling a patient and creating care plans. It is easy to reschedule and add notes on when to follow up. I also appreciate that it creates tasks for you if something pops up that you have not finished on time.

Cons

It is confusing on how to edit and change a SOAP note. I'm an IC in the office I work in and I charge differently for Day 1 exams and xrays so it was confusing editing the notes and editing the charges.

Genesis is light years away from the traditional chiropractic patient management software.

Pros

Genesis is a very complete patient management software. It is very well designed, and very user friendly. We did have to spend several hours learning the system, once we finished our training, I loved how smart and efficient Genesis is.

Cons

The data reporting needs some improvement. The design is not very appealing and we are not able to get every single stat that we need.

Pros

I like the ability to integrate different add ons to make running an office easier, such as credit card processing, appointment reminder texts, and a total evaluation of patient visits, collections, and information.

Cons

It can be daunting at times with all the different areas of focus. Filing claims and changing them as needed can be a little difficult.

It has not been useful for me and my position at the office like our last software.

Pros

We like that it is web based and you can access it from anywhere. Wish there was a mobile version to schedule outside of the office for events.

Cons

Cannot customize and user interface for patient sign in is terrible. There have been a lot of issues that cannot and have not been resolved for us.

Great, for the outlook for week by week and customizing that availability within the practice. Notes are the most difficult process.

Pros

Finding patients is easy. I like the features of customizing that schedule for all the rooms in the practice.

Cons

Notes for patients are not that easy, and it is confusing for adding additional notes per additional visits. Customizing notes is lengthy.

It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Pros

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Cons

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

Insurance and PI claims get billed quickly. Accountability between the employees. I know when one of my employees is not getting their work done.

Pros

Insurance billing is incredible. Tasks and task checklists keep my team on track and focused on what they need to do. There are so many reports that help you track the "health" of your practice.

Cons

The patient files could be better organized. It takes a few weeks to understand all the tabs and what each function will do.

It is my EHR software. I can do my billing and notes all at once.

Pros

It is easy to write a note and submit to insurance. It has many features that allow me to integrate other software I have.

Cons

There is simply too much to know and the training is poor. The initial start up training is woefully inadequate leaving you to learn everything on your own. I simply don't have the time to put in to getting better at the system so as a result I don't use most of the functions available. The system is also expensive.

Pros

Everything in one place . Lots of functionality, once you know how to use and operate! Quick navigation and ability To setup certain functions specific to office needs!

Cons

Wish it were a little more customizable.. for example, i would love the ability to change color and message on stop screens...even make it more animated on certain visits. Like confetti on birthday & 100th visits etc. It's becoming more and more user friendly though!

Pros

I was able to make appointments easily. I was able to understand very very much better than the previous product.

Cons

I wasn't able to two appointment is the same schedule. It could be a little easier if that could be done.

Pros

The soap note section for doctors was easy. Has great stats/ reports. The team answers quickly although they do not always have answers to questions.

Cons

Needs a lot of work, should have better tracking for claims like chirotouch that has the ability to mark them as billed, waiting or paid.

Pros

Love the ease in scheduling; it's very basic and anyone can learn it quickly without much training. Pin map settings have been very helpful for our practice.

Cons

Absolutely not impressed with customer support. Everytime I schedule a call, I get some person who can't answer any of my questions. I feel like we can't use the software at its most efficient level because I can't ever get anyone on the phone that truly knows the software and how to use it at its highest capacity.