Genesis Chiropractic Software

It is rather dated in some parts and too many features

I think their advertising is spot on. This system can do almost anything any type of chiropractic office would need. Make sure you have plenty of time to train your staff and yourself for the transition and have an increased bill for all of the extra add-ons.

Pros

This system really does have almost anything a chiropractic office will need. The scheduling is easy to set up and use. The billing is fairly straight forward.

Cons

Many parts of this software feel like you're running a late 90's Microsoft platform. There are too many functions and it is starting to mirror ChiroTouch in the fact that it is so robust that is gets in the way of itself. There are so many options we didn't use, or know how for that matter. I would not call this system "streamlined". It takes a lot of training to get become competent. Also, like ChiroTouch there are a lot of add-on costs... sadly the add-ons are some the reasons you would switch. You will pay more than you think.

Genesis has streamlined all new patient processing in our office.

Pros

They do a great job during training to help you understand the system and how it works. The billing team is saving me a ton of time and it is worth every penny.

Cons

Training does take a good bit of time and playing around with the system until you get the hang of it.

Easy to use. Great product for the price!

Pros

Ease to learn and use. Accurate accounting. Clear scheduling. Clean, simple billing. Informative and helpful customer service

Cons

Everything was perfect except setting up with our Clearinghouse took a little longer than I thought. It is all set up now, however, and works flawlessly.

Very easy software to quickly get use to. Everything is very simple and self explanatory.

Pros

The ability to customize the software and make it easier for you. If you have any question the help button is very usefully.

Cons

Sometimes the software freezes and we need to exit out the whole webpage and lose information you had already typed (if you did not save it ) .

We have been working with Genesis Chiropractic Software and it's amazing, convenient, easy to use!

Pros

I really like the easy access to tons of tools the program itself offers. You can go from checking the billing and EHR, the schedule and many other features that make the life easy for chiropractic assistants, the massage therapist and the chiropractor.

Cons

Something I dislike about the software is that it does not offer tutorials for every detail and since the program is very unique, there isn't a lot of Google tutorials or help surveys.

We have Genesis at all of our satellite offices. Once the doctors got the hang of it, they love it.

Pros

Practice analysis! Love it, LIVE! There's not another system to easily track the heart beat of your office.

Cons

No system is perfect for everyone. Getting used to the notes took time but once dialed, it rocks. You will always find something you don't like about a EHR system. Go with what serves your needs best!

I have used the Genesis system for 10 years now; am very happy with the consistent improvements.

Pros

I love that fact that I can access so much information through different simple reports. It gives me a "bird's eye view" of our practice. I also like the notification system that allows the program to be our memory bank rather than team members needing to remember specifics for each patient.

Cons

Living in southwest Florida, weather hinders our electric and internet service at times. If we experience loss of power or slow internet service, we may have to do data entry.

Excellent communication and synergistic capacity to continually improve processes and services.

Pros

I work with Genesis in a business to business capacity with two reps as my main points of contact. Based on my knowledge of the software, I like that it seems fairly straightforward and utilizes full integration of chiropractic payment systems, billing practices, specialized reporting , scheduling and POS tracking to help the clients run their practices efficiently to maximize profit and growth.

Cons

In my experience, the clients I work with who utilize the software sometimes need more focused training and understanding of the software to fully learn all of the capabilities that the system has to offer.

Fantastic! Love the people and the software! Would choose anything else to run my clinic!

Pros

Ease of use. Integrations. Very customizable layout for the clinic. In house insurance billing. The people behind the product.

Cons

8% is too much for the billing. ;)

I've been using Genesis Software for over 5 years now.

My office runs smoothly, and I'm able to easily deliver great care without issues.

Pros

I like everything about it. It's the easiest, the most effective software I've ever used in my practice.

Cons

Honestly, everything about it is better than it's competitors. So I like everything. There is nothing I do not like about it.

We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service.

In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Certain features are user friendly, but the ones that actually make you difficult.

Pros

Scheduling is simple and user friendly. Readily seeing when patients miss an appointment is easy. Submitting tasks to the Genesis team is also simple when you need help having someone explain or walk you through a process.

Cons

Doctor SOAP notes actually take a significant amount of time to enter unless you spend a lot of money to buy a set up previously designed by someone else. The Billing Team is expensive and they tell you how much they'll work on your behalf, however since they get paid off of what you actually bill out, they have not been motivated to actually resolve issues for us. It's taken our office spending hours on the phone with insurance companies to get detailed answers and remedy situations. Also, when the Billing Team causes an error they blame it on the "user" which is the doctor's office. Finding and printing reports are not user friendly.

It makes life a lot easier

Pros

It is a complete program that is very helpful but to do one thing it takes too many steps. The customer support is top notch.

Cons

It takes too many steps just to do one thing. When you are new in practice it's very overwhelming when you have tons of other things to do as well.

Customer service is great!

Pros

Ease of use when scheduling a patient and creating care plans. It is easy to reschedule and add notes on when to follow up. I also appreciate that it creates tasks for you if something pops up that you have not finished on time.

Cons

It is confusing on how to edit and change a SOAP note. I'm an IC in the office I work in and I charge differently for Day 1 exams and xrays so it was confusing editing the notes and editing the charges.

Genesis has been the best patient management software we have ever used!

Genesis is light years away from the traditional chiropractic patient management software.

Pros

Genesis is a very complete patient management software. It is very well designed, and very user friendly. We did have to spend several hours learning the system, once we finished our training, I loved how smart and efficient Genesis is.

Cons

The data reporting needs some improvement. The design is not very appealing and we are not able to get every single stat that we need.

Genesis is a comprehensive tool for the chiropractic office to track all areas of your practice.

Pros

I like the ability to integrate different add ons to make running an office easier, such as credit card processing, appointment reminder texts, and a total evaluation of patient visits, collections, and information.

Cons

It can be daunting at times with all the different areas of focus. Filing claims and changing them as needed can be a little difficult.

The software has a lot of potential but needs some work.

It has not been useful for me and my position at the office like our last software.

Pros

We like that it is web based and you can access it from anywhere. Wish there was a mobile version to schedule outside of the office for events.

Cons

Cannot customize and user interface for patient sign in is terrible. There have been a lot of issues that cannot and have not been resolved for us.

Scheduling is great,although it would be helpful to have automatic appt. reminders for patients.

Great, for the outlook for week by week and customizing that availability within the practice. Notes are the most difficult process.

Pros

Finding patients is easy. I like the features of customizing that schedule for all the rooms in the practice.

Cons

Notes for patients are not that easy, and it is confusing for adding additional notes per additional visits. Customizing notes is lengthy.

The team gives great customer service.

It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Pros

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Cons

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

Greatest Chiropractic software you will ever find!

Insurance and PI claims get billed quickly. Accountability between the employees. I know when one of my employees is not getting their work done.

Pros

Insurance billing is incredible. Tasks and task checklists keep my team on track and focused on what they need to do. There are so many reports that help you track the "health" of your practice.

Cons

The patient files could be better organized. It takes a few weeks to understand all the tabs and what each function will do.