Genesis Chiropractic Software

The developer and support staff are very passionate about about helping to facilitate our experience in the clinical setting

Pros

I love how helpful the support staff is and how user friendly the software is.

Cons

Some software is slightly more integrative

Advice to Others

No

We started using Billing Precision (Genesis) when we opened our clinic in 2011. I don't think we will ever switch billing systems for Chiropractic. I am a "if it ain't broke, don't fix it" kind of person.

Pros

Ease of use. Real time visibility of claims. Affordable.

Cons

I wish the capability to send DME claims was better, but it still works and gets up paid. Just wish it had an easier option to attach the required documentation when sending DME claims and the ability to track it, but I know Genesis is working on improving that feature as I type this, so thankful for that.

I have not been using genesis very long. I was first exposed to it July of 2015 and did not use it often and it confused me a lot because I was not trained on how to do anything. I was later exposed to it in January 2016 and had proper training and then I began to appreciate it more.

Pros

I love that it can be customized to my preference. I worked with a chiropractor that did not customize it and everything took a long time to do and to enter notes, etc, etc.

Cons

It is difficult to navigate or figure out without help from someone who knows what they are doing/ however, with proper training, it is great.

Advice to Others

I would recommend that if you are new to the software to put in the time to learn how to do everything properly and your life will become so much easier. Learn how to customize it to your office for easy and efficient use.

It takes a short time to get used to it because you really need to customize your protocols to the way you practice. You don't adapt to the system. You create the system the way you like for it to fit your practice. I no longer have as much homework as I used to and now get to spend more time with my family.

Pros

Ease of use, no need to keep your own server/storage. Support team is very helpful.

Cons

It takes some time to realize that you are supposed to customize it to your practice. It's not there for you to adapt to. You have to create your own macros/templates.

Advice to Others

Do not feel embarrassed to ask for help. Coming from simple pen and paper, there is terminology that will have you wondering what the support team is talking about. They are very understanding and have no problems explaining what certain items are. i.e. "travel card".

I am the CA in the office and rely on Tech Support to help me out when I run into difficulty. They are easy to contact and extremely helpful not to mention patient.

Pros

It offers a lot of information and tools. I enjoyed the last webinar on the statement feature.

Cons

For me, sometimes it is overwhelming to try to determine which function would be my "best friend" and having time to look at all of the training videos

Overall a good product. Fairly easy to learn. Just wish some of the bugs that have been there forever would be fixed.

Pros

Inexpensive

Cons

Bugs

My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Pros

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.

Advice to Others

I feel strongly the company should begin placing basic macros in the system for doctors to use. It would help to have, for example, a PI macro or a Medicare macro rather than having to reinvent the wheel or pay a consultant several thousand dollars for good macros. Other companies are beginning to provide there software customers good macros.

I love that I don't need an extra employee to do my billing. We use the preloaded macros and it makes soap notes way faster, allowing us to focus on seeing patients! There are many features I don't use (yet), with many practice tracking and patient management options.

Pros

Easy to use, ticket system works well

Cons

No option to have a patient discharged with no future appointment ever. You can set max days between visits to 999999 but it will always remind you of NFAs, unless patient is deceased.

I've been using Genesis for almost 10 years now I think and I've never thought about using anything else. It just takes care of everything all in one system. If I opened another practice and had to start all over I would not consider anything else.

Pros

The fact that my notes, billing and scheduling are all tied together.

Cons

There are glitches every now and then that make things more difficult

Advice to Others

Overall highly recommended, which is what I say if anyone asks

I have had the program now for a couple weeks and converting to a new system after three years in an old one was seamless and easy.

Pros

Ease of use and transition
All-in-one feel

Cons

nothing so far

At this point I have to say that I have been completely satisfied with my switch to Genesis. There are so many features to it that, in my opinion, make it the best choice for a Chiropractic office.

Pros

Everything is there right in front of you.

Cons

I haven't run across anything I feel negatively about.

Advice to Others

I have used 4 other programs in the last 10 years and this one is definitely the most thorough one out there. It seems like they have everything I have ever wanted in an office program and then some!

Working in billing for over 18 years I didn't realize there was another way - I was trained to "react" to the billing cycle as it worked through. I never imagined that there could be a "proactive" solution where an EHR company would actually invest in the full cycle to the extent that they would be able to intelligently predict payer response to billing and code combinations.
This system appropriately ties together the entire practice - from front desk to chart noting and of course through the revenue cycle. It seamlessly integrates each player in the office and uses a unique practice management tool called "workflow" to drive efficiency and accountability in every corner of the practice, including the patients.
There are so many possibilities for those who wish to turn on all the options and for those looking to keep it more streamlined and simple that too is an option. The price point, with the clearinghouse integrated, is unbeatable.
This solution has been long overdue for Chiropractors - thank you.

Pros

Efficiency, price point, clearinghouse integration, practice management capabilities, customization capabilities, revenue cycle management

Cons

Training and onboarding, scheduling only allows a one day or broad month view

Advice to Others

Work with other practitioners to get advice about on-boarding, set realistic goals for the implementation process and take time to learn the system before jumping in to avoid getting overwhelmed, get to know the staff - they are very helpful, master the workbench first

Genesis allows me to customize every single aspect of keeping notes on my patients and submitting paperwork. It is amazing.

Pros

I am able to customize every aspect of notetaking to the procedures that I perform in my office. I am not restricted at all and making my notes as detailed and personal as possible.

Advice to Others

Take the time to train on the videos that explain everything about the software. Additionally take the time in the beginning to customize everything about your practice. It may take some time in the beginning, however, it is worth it every time after. If he comes as easy as the click of a button.

Genesis is easy to use. I am a physician assistant working in an integrated office and have no issues navigating around genesis! Would recommend!

Pros

It is easy to navigate around, very user friendly.

Cons

I would like to edit, save and delete marco templates a bit easier

I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Pros

Does have access to all the information I need.
Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

Advice to Others

Clean it up - too much extraneous information. I want to see the patient, insurance, claims and patient balance all on one screen. Clinic front office staff often has high turnover and the same problems start over again with too many screens to hop around to enter information.

Great software that is easy to use anywhere. They also can handle all the billing which saves you money.

Billing insurance, tracking patient care plans, multiple appointment scheduling are all a breeze with Genesis.

Pros

Care plan functionality, automated claim submission, and payment integration and posting.

Cons

Ticket support system, some overkill with workbench systems

Advice to Others

Practicing chiropractor for 15 years and this is the best billing software I have owned

I have just started with Genesis but their customer service and training have already blown me away. They are really here to help versus our old EHR and billing that seemed like they were there to collect my money for themselves.

Pros

This software has enabled me to take my billing back in house and actually save $17-$20k per year while doing all of my billing in real time.

Cons

Haven't found any yet but hey I'm knew.

Advice to Others

Switching EMR systems is a nightmare no one wants to tangle with but when your old EHR starts dollering you to death at the same time that insurance reimbursement is going down it's time to make a switch. Thank God I found Genesis when I did.

Our office loves the ease of using Billing Precision and Genesis. The support is very helpful and it is a very user friendly system.

Pros

The user-friendly face, very manageable.

Cons

sometimes but very rarely, the system won't work for about 30 minutes, like there is a scheduled maintenance

Advice to Others

highly recommend! It makes our jobs so much easier!

This software is easy to use. Building a travel card from the start is made simple as commonly used items are only a click away. Narratives can be easily generated when needed. Billing is made simple.