--- title: "Genesis Chiropractic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Genesis Chiropractic Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Genesis Chiropractic Software is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/genesis-chiropractic-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [Genesis Chiropractic Software](https://www.softwareadvice.com/medical/genesis-chiropractic-profile/) / Genesis Chiropractic Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/medical/genesis-chiropractic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/genesis-chiropractic-profile/alternatives/) # Genesis Chiropractic Software User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 310 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 213 reviews (69%) - 4 stars: 75 reviews (24%) - 3 stars: 15 reviews (5%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Task management, cloud based, integrates with Blue IQ, able to have multiple locations on same platform. - The software has evolved as my practice has grown. - Genesis gives us a solid foundation on which we can build a thriving practice. ### Most mentioned cons - Billing team issues, and still doing all the updating and behind the scenes work while paying them and my team. - There are no photos to show what the patient looks like, no block scheduling. - If they could fix their support I would love the software but it's not reasonable to offer software like this and not have support available. If you are choosing new software for your practice, please consider anything else. ## Genesis Chiropractic Software customer reviews Showing reviews 1-25 of 310 (page 1). ### Genesis is extremely user friendly and easy to use. - Overall rating: 5/5 - Reviewer: Kate F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very versatile and the reporting allows you to get creative with obtaining the exact information you need to know exactly where your practice stands. #### Cons Minor glitches with new rollouts and Fortis integration can be a bit slow. --- ### Long-term supporter - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Long-term clinic not looking to change! This software is directly part of my daily work routine. Easy to access when on at my main workstation or facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using this solution since 2009. The software has evolved as my practice has grown. This software keeps up with real time changes in technology. #### Cons The software works best on Google which is not always an option. Fast WiFi and/or landline internet is ideal. Hot spots are not ideal #### Reasons for choosing Genesis Chiropractic Software Was not practical to start over again or switch software solutions. --- ### I can't recommend Genesis enough! - Overall rating: 5/5 - Reviewer: Tabor S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It has been the best experience I've ever had with an EHR software and I will continue to use it for the rest of my career. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this software. It's easy to use and easy to quickly access all the patient information each time I approach the chiropractic table. #### Cons I like everything about Genesis. I don't have any problems or issues to list here. --- ### Good software for insurance practice - Overall rating: 4/5 - Reviewer: Kattey H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We had it for a year. It worked well. Chart notes were fantastic, digital paperwork was great. But fell short in a few of the areas we needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Task manager and the checks and balances for the program for staff. #### Cons It was not a cash practice friendly software it is made more for a practice that take insurance. Ledger hard to read would have been nice to have red and green number for credit and balances. #### Reasons for choosing Genesis Chiropractic Software Chirotouch cloud had just launched and still had things to fix. #### Reasons for switching to Genesis Chiropractic Software Compliance in chart noting. Needed better reports. #### Vendor response Thank you for your thoughtful review! Your support and ongoing engagement mean the world to us. We're dedicated to delivering 5-star experiences every time, so your feedback is invaluable in helping us always improve. Happy New Year! Replied January 2025 --- ### Genesis - The Foundation of our Clinic Engine - Overall rating: 5/5 - Reviewer: Zsolt E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great, communicative and integrated team who are really striving to see us succeed. The Genesis is always advancing and modifying to stay ahead of the needs and wishes of their clinics, clinicians and staff. Genesis gives us a solid foundation on which we can build a thriving practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud based, accessible from anywhere. Integrated billing and financials. Many of my colleagues use Genesis, so there is a community of like-minded clinicians. #### Cons We on boarded during a transition time in the Genesis ecosystem. We understand there are growing pains with scaling and integrating various business platforms. Also on boarding any new EHR is challenging. We are now through the storm on the other side. Feels great and we're looking for a very productive 2025 and on. #### Reasons for choosing Genesis Chiropractic Software Recommendations from TRP, Dr. Capra, Samantha/Jason. Other clinicians utilizing the software. --- ### Genesis - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Genesis has a lot of features that allow us to document and bill quickly and efficiently. #### Cons This is a web based application so loading windows can be slow sometimes. This results in waiting for information to load before a patient can be treated. #### Reasons for choosing Genesis Chiropractic Software Genesis provided the most and best capabilities for our office for the price. #### Reasons for switching to Genesis Chiropractic Software Genesis has much more capabilities at a similar price point. #### Vendor response Thank you for taking the time to review Genesis, Dr. Tim. We're glad to hear that you've found it useful for documenting and billing efficiently. We apologize for any instances where you've experienced slow loading times. We're always working to improve the speed and performance of our web-based application, and we appreciate your feedback. If you have any further feedback or suggestions for how we can improve, please don't hesitate to let us know, and thank you again for your review! Replied January 2023 --- ### My Genesis Review - Overall rating: 5/5 - Reviewer: Patrick T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest thing that I was looking for in an EHR is that it was Cloud-based. I was tired of having to be tied to the office, staying late doing notes. Genesis has been doing it longer than anyone. #### Cons Like anything new, I don't like what I don't know. I've had more time to get familiar with the software, so it is getting much better in those regards. #### Reasons for choosing Genesis Chiropractic Software Genesis checked more boxes for me. It seems much more complete than any other EHR. #### Reasons for switching to Genesis Chiropractic Software I started with Chirotouch, the server version. Then went to CT Cloud because we were needing more than 5 users and wanted mobility. CT Cloud is a fraction of what the original is. Their customer service has no idea how to help you. Features that we were used to on the server version wasnt there. CT Clouds response was always to put a ticket in and we will see if we can get that going. I'm not paying you for your software to help you build it. #### Vendor response Patrick, Thank you so much for taking the time to submit this review. At Genesis, by ClinicMind, we strive for a standard of excellence that is unsurpassed in chiropractic software. Feel free to reach out at any time if I can help you with anything. Linda Stotsky CMO Replied September 2024 --- ### So far so good! - Overall rating: 5/5 - Reviewer: Melanie C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered We have a lot to learn still so we can customize the software to suit our practice, but from what we have so early on, I expect great things. Let me tell you, the training team has been kind, patient and reassuring during this entire process and always will find an answer when needed. THANK YOU [sensitive content hidden] , [sensitive content hidden] AND [sensitive content hidden]!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros quickly schedule appointments; patient daily notes look professional and are easy to access; easy to take payments with Fortis; the amazing training team and new patient process so much faster and more efficient. I like that the Dr has more accessibility to the financial aspect of his practice and can see the claims workbench. #### Cons Small fonts and crowded pages. Individual appointment visit receipts with dx and procedure codes reflecting that days visit only. The only way we found to print that out also prints out every prior visit and the font is INCREDIBLY small and hard to read. #### Reasons for choosing Genesis Chiropractic Software The ease of scheduling, the way it wouldn't allow claims to slip through the cracks. It is the true task master software needed to ensure claims were sent and received and followed up on. We also liked the way the Dr has easy access to his numbers, his practice and where things are on a day to day basis. #### Reasons for switching to Genesis Chiropractic Software None of our reports were accurate. Too many variables in order to get a bottom line that never lined up right down to patient seen that day - 3 reports, 3 different answers. We could not print a statement that reflected the true balance. Every issue we had was "on our end". We did that for over 30 years. We were actually the first 10 clients of the software. #### Vendor response Hi Melanie, hank you so much for submitting your review! We truly appreciate your effort and feedback. Your insights are incredibly valuable to us, and its so easy to schedule via the ClinicMind app, through a Virtual Front Desk service, or online. Please feel free to reach out at any time with questions or concerns. We're glad you're here! Linda Stotsky CMO Replied September 2024 --- ### Genesis Just Gets It — Simplify Your Practice Today - Overall rating: 5/5 - Reviewer: Dr. Michael R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been excellent. Genesis helped streamline and automate many aspects of our practice that used to be time-consuming and inefficient. The team truly understands the needs of chiropractors, and the system is built with those needs in mind. From onboarding to ongoing support, the process has been smooth, professional, and empowering. It’s clear that they’re invested in our success, and that makes a big difference #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Genesis offers an incredibly user-friendly system that simplifies everything from scheduling to documentation. The implementation was much smoother than expected thanks to their thorough onboarding process. Their customer support stands out — responsive, knowledgeable, and always willing to go the extra mile. The training resources are clear, and their team is genuinely friendly and helpful, which made getting started feel less overwhelming. #### Cons As with any new EHR system, there was a learning curve at the beginning. Adapting to new workflows can be a challenge when you’re already busy running a practice. That said, Genesis did a great job of guiding us through the setup and providing support at each step — so while it took some time to get fully comfortable, we never felt like we were doing it alone. #### Reasons for choosing Genesis Chiropractic Software Better product, great web based platform --- ### Provider Review - Overall rating: 5/5 - Reviewer: Zameeya J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love how thorough, accurate and simple it is to navigate. Everything is concise and clearly labeled for a smooth experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of navigating caters to the visual eye aspect and isn’t alarming or too way with an extensive amount of medical jargon. Simple to read from both a provider and patient standpoint. #### Cons None. I experienced zero issues with the interface. It isn’t overwhelming to navigate and very straightforward for business standards. --- ### Exceptional! Simply put... Exceptional! - Overall rating: 5/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Over all experience? Ease of use! Great customer service!We also have access to everything we need on a minute-by-minute basis. We have a better handle on our business numbers/stats. Our Accountant loves that we have switched to GENESIS too. Month End reports, Point of Sales reports and projections are at our fingertips! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Oh my! What did I (we) like most? The PEOPLE we work with, at Genesis. They LOVE the software, they TEACH the software. They are exceptional, patient and friendly. Everyone has been great to us and office our our staff! #### Cons Our previous software was archaic! We are trudging through day-by-day. I (we) can't say what we like least about the actual GENESIS software. We have zero complaints. We are just thrilled with our decision to "go" with Genesis. #### Reasons for choosing Genesis Chiropractic Software Saw a live demo in Atlanta. Called [SENSITIVE CONTENT], he satisfied our questions and did an excellent online demo for our Staff. #### Reasons for switching to Genesis Chiropractic Software OMG! Because that was an awful system. --- ### Awesome experience - Overall rating: 5/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall has been a great experience. again training team is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use compared to other systems I have used. more features included for the money. training was easy we picked up on thing very quickly Loved working with the training team #### Cons only con is need to fix stats as far as counting all patients as new. I have been told that is being worked on #### Reasons for choosing Genesis Chiropractic Software has more feature incorporated. has allowed us to email patients bills and the ability to pay there bills thru the email.. Patient portal allowing patients to schedule on line. It also integrates with blue iq for stat tracking purposes. as well as integrating with chirodominance #### Reasons for switching to Genesis Chiropractic Software tired of being nickeled and dimed on things. --- ### Genesis Software User - Overall rating: 5/5 - Reviewer: Simone W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall very happy with software SOAP notes and patient management and reports are all easy to use and intuitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the abliity to schedule, do notes, bill and have off site insurance billing all as options. #### Cons Fluent communication with billers is challenging at times. We have had difficulty incorporating Xdocs #### Reasons for choosing Genesis Chiropractic Software Mostly to be able to have off site billing and integrated cc posting and pos. Speed of SOAP notes once set up --- ### 1st time user of genesis - Overall rating: 5/5 - Reviewer: anthony c. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this is all you need in an EHR software, higher priced but you also get what you pay for here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of different reports. Easy to use. Different apps that integrate such as Fortis payments and Sked. #### Cons Higher price than other software. You have to use their billing service, which charges a percentage. Not as visually appealing as you hope for the price. #### Reasons for switching to Genesis Chiropractic Software More to offer from genesis. Paydc not bad but when you get busy Genesis performs better. --- ### Most comprehensive EHR software - hands down. - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered One thing that sets Genesis EHR apart from other software is its constant improvement. The Genesis team is always making updates and adding new features to make the software even better. We have seen the software evolve over the past 6 years, and it continues to get better and better.Switching EHRs can be a pain, but we are glad we made the switch to Genesis. It has made running our practice much easier, and we could not be happier with the software. If you are looking for a robust EHR to help you manage your practice efficiently, I highly recommend Genesis. They truly dominate the chiropractic EHR space, and we are grateful for all they do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a successful chiropractor who has been using Genesis EHR for the past 6 years, I can confidently say that this software has been a game-changer for our practice. We are a large practice that deals with mostly cash and some PI cases, and we have used several major EHRs both server and cloud-based. Before making the switch to Genesis, we did several demonstrations for almost every EHR out there, but none had all the features we wanted or needed until we discovered Genesis.Genesis EHR has everything we need to run our busy practice efficiently. From managing our patients' treatment plans, booking appointments, generating detailed reports, to providing systems and automation, this software does it all. The documentation process is super fast, and the cloud-based software works seamlessly with our Macintosh computers and iPads. We have been impressed with the level of support provided by the Genesis team. They are always ready to assist us with any questions or concerns we may have. #### Cons Not the most intuitive but they are constantly improving functionality and user interface. #### Reasons for choosing Genesis Chiropractic Software Cloud based and has every feature we were looking for. #### Reasons for switching to Genesis Chiropractic Software ChiroSpring lack many features. Big issue was not able to track and manage treatment plans and at the time was not truly cloud based.ChiroTouch was server based and always had technical issues. Cloud based is severely lacking features. --- ### Been Using Genesis Chiro Software for 13 years... it is GREAT! - Overall rating: 5/5 - Reviewer: Brandon C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered We've been in a fast paced, multi-doctor practice for 17 years. We have been able to keep our staff and overhead low using Genesis and a streamlined approach to maximize business profits and patient care. We've used Genesis for the last 13 years and have been thrilled with it. We have recommended it anytime we've been asked about it. It just works and it works well for all our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Schedule to reschedule to documenting why patients can't make an appt. All around easy to use platform that is quick and efficient. This is huge when having a fast past busy practice. I love that I can drill down into every single claim and know what has been done by the billing team. If I have any issues I can respond directly to that claim or easily open a ticket which is answer promptly. Great. Love how it integrates seamlessly with many different apps to help with Credit card payments, monthly auto payments, auto appt reminders, etc. Lastly, I love that it is cloud based. I can log in from any where at anytime and work on my tx notes or see stats. #### Cons There are no major cons. It is easy to use and integrates well. --- ### One of the few complete cloud based systems, but workflow was inefficient and system was buggy - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it. #### Cons Care plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond. --- ### Genesis Chiropractic Success review - Overall rating: 5/5 - Reviewer: Kevin A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been fantastic. As I've worked at other offices that did not have Genesis and I had a much more difficult time finding my way through the system. I never had any issue with Genesis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is to menuever around. Even as a new user, majority is self explanatory. #### Cons There are no real detrimental flaws to the system. The VERY few times I've had an issue, [sensitive content hidden] and the great outreach team figures it out and explains it simply so I can fix it myself next time. #### Vendor response Hi Dr. Kevin! Thank you so much for the feedback! We are so happy to hear that your experience with Genesis has been fantastic! Replied January 2024 --- ### Billing agency - Overall rating: 3/5 - Reviewer: Jennifer R. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Does have access to all the information I need. Internet based is super so I can access the account from anywhere. #### Cons Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem. --- ### A little old school but very simple to use - Overall rating: 5/5 - Reviewer: LaDonna L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most important feature is being able to view all of your claims in one section. Being able to see any errors any fix them #### Cons If they had a chat option within the software so that you wouldn't have to call for minor issues. --- ### So many features - Overall rating: 5/5 - Reviewer: Steve W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered The customer support is phenomenal. They are available for my staff and i whenever we have questions and have the answer, or go find it. They have training to support us and increase what we get out of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many features to use with genesis. At first it was overwhelming, but as i got used to the software it became easier to use and incorporate. I get more reactivations, better commitment from patients, communication with staff and increased collections because of the software. #### Cons There are so many reports it gets tough to sort through them to find the ones i really want to use. I had training on this and still know there are things i could learn. --- ### Supernote - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered The software is very user friendly. I am responsible for training the end users in my office and it has been a relatively easy task due to the setup and functionality of the site overall. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched over to the Supernote format of SOAP notes and we are very pleased with the end result when printing Medical Records for patients and for Referrals The patient portal is great for capturing info and it transfers all the information into the SOAP note Integration with credit card processor is seamless Great scheduling format #### Cons When I have to make an adjustment to a claim after money has been posted to it, nightmare! --- ### Generally easy to use - Overall rating: 4/5 - Reviewer: Siara M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Overall, Genesis has been easy to use and implement. We appreciate the patient and appointment management, along with the Tasks ease-of-use and variety of tools! #### Cons Improvement is needed in regards to the billing team's communication skills, efficiency, and attention to detail. --- ### I like It! - Overall rating: 5/5 - Reviewer: Payton M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fairly easy to use, note macros make It easy and efficient to do notes #### Cons People get red screens and nothing pops up about why, issues sometimes with appointments not showing up or showing up as a conflict when they aren’t. I already knew how to use the software so felt the training I had to do was an overkill #### Vendor response Hi Payton! Thanks so much for your kind words! We are glad you're here. We look forward to continuing to serve you and welcome any additional thoughts you may have in the future. Linda Stotsky CMO Replied September 2024 --- ### Great product - Overall rating: 4/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I use genesis for my EHR software in my office. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the billing team attached. They have increased my overall collections from when I did it all in house by my self. Support and staff are great to work with and willing to help you to the best of their abilities. #### Cons Notes take a few clicks and can bog down when flying solo in the office. Would like to see more features built into the works and less add ons (extra fees via 3rd parties) most reports are not live updating so you have to wait from day to day for system to update to get refreshed numbers. #### Reasons for choosing Genesis Chiropractic Software less pay to use #### Reasons for switching to Genesis Chiropractic Software They kept promising new updates and after 5 years of the same promises and no updates I finally switched. They finally came out with new update in year 8. I havent wasted my time going back and looking at them. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/genesis-chiropractic-profile/reviews/?page=2) --- Genesis Chiropractic Reviews, Pros and Cons - 2026 Software Advice