Ease of use, Integration with other apps, Customer support, Training, Value. I cannot say enough how much I like this software system. It is crystal clear what is being paid (and what is not) without having to run a thousand separate reports. It's all done for me!

There is a bit of a learning curve (as there would be with any new software) but once you are used to how the system functions it is amazing.

Overall I am happy with the system and how much more efficient it has made our office from the front, to billing and to the doctor doing his notes.

There are many functions to Genesis that we at our office really enjoy. It is able to connect the schedule well and the immediate access to notes for the doctor. The schedule is linked to our online scheduling and review wave makes it very convenient for our patients to be able to communicate effectively. We can communicate within the office using their task bar (making it HIPAA compliant) and with Genesis team or billing stream lining our questions and concerns.

There is a lot of functionality in Genesis. We probably use a quarter of all the functions that comes with this system. The intake process has been a bit tough for us as we find patients have a tough time navigating and getting through it in a timely manner. There is a lot of processes going on at once so the transition from page to page is not as fast as I would like so we upped our computers to 16G of ram because 8 was not cutting it.

Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it.

Care plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond.

Customer service is quick to respond with challenges which is very important in today need it now world.

Once you develop you own systems it is easier to use. There is a lot of pieces I do not use making it a bit clunky to use

Genesis has a lot of features that allow us to document and bill quickly and efficiently.

This is a web based application so loading windows can be slow sometimes. This results in waiting for information to load before a patient can be treated.

My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic!

I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items!

I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in.

EXCELLENT! We have had GREAT support, GREAT training, whenever we need help Genesis is right there to help us immediately!

Genesis software has streamlined my office and my team. We love the many features that make our office more efficient than ever. I have used other Chiropractic software over my 30 years of practice, but none compares to Genesis!

no real cons, there is just a bit of a longer learning curve needed for getting implemented. However, we were told this in advance, so it wasn't a surprise or shock to us.

Having been there since the beginning I have had nothing but a great experience overall as the software has grown and adapted to necessary changes over the years.

The scheduling is very user-friendly and the integrated billing system keeps accounts current with each visit. The incorporation of other products such as Cash Practice, Review Wave, and Target Coding make the entire platform run seamlessly.

There are many features that are unused or unnecessary for our practice as well as features that we could possibly be using but are unaware of. It would be nice to streamline some of the features but there are no glaring complaints.

Poor. Buyer beware. Disappointed. Regretful.

Task management, cloud based, integrates with Blue IQ, able to have multiple locations on same platform.

Poor integration with BlueIQ vs. how chirotouch was. Accounting platform. Inconsistency of the platform and processes. Onboarding STRESS was HELL. Macros are made in an entire "Type" of note instead of individually. 6 weeks in still waiting for answers to questions that are holding up business.

overall has been a great experience. again training team is amazing.

very easy to use compared to other systems I have used. more features included for the money. training was easy we picked up on thing very quickly Loved working with the training team

only con is need to fix stats as far as counting all patients as new. I have been told that is being worked on

Overall the platform is well crafted and ease of daily use is good.

Then ability to customize the product for the needs of our office was a huge feature.

The reports: they are clunky, cumbersome, and require too much user input rather than being driven from specific clinical endpoints for a well verse report comparing daily, weekly monthly, and yearly.

Overall the experience has been a very good one.

It is very robust and allows for the isolation of virtually any data you may wish to see. The response from the team is always fast.

It actually might be a little too robust and can be overwhelming as you try to pull data.

Customizable forms and processes throughout each aspect of the software.

Soap notes are bulk with both the old and new version. The new version has much less customizable options so we are using the older version but there are no set macros meaning you have to create everything yourself.

One thing that sets Genesis EHR apart from other software is its constant improvement. The Genesis team is always making updates and adding new features to make the software even better. We have seen the software evolve over the past 6 years, and it continues to get better and better.Switching EHRs can be a pain, but we are glad we made the switch to Genesis. It has made running our practice much easier, and we could not be happier with the software. If you are looking for a robust EHR to help you manage your practice efficiently, I highly recommend Genesis. They truly dominate the chiropractic EHR space, and we are grateful for all they do.

As a successful chiropractor who has been using Genesis EHR for the past 6 years, I can confidently say that this software has been a game-changer for our practice. We are a large practice that deals with mostly cash and some PI cases, and we have used several major EHRs both server and cloud-based. Before making the switch to Genesis, we did several demonstrations for almost every EHR out there, but none had all the features we wanted or needed until we discovered Genesis.Genesis EHR has everything we need to run our busy practice efficiently. From managing our patients' treatment plans, booking appointments, generating detailed reports, to providing systems and automation, this software does it all. The documentation process is super fast, and the cloud-based software works seamlessly with our Macintosh computers and iPads. We have been impressed with the level of support provided by the Genesis team. They are always ready to assist us with any questions or concerns we may have.

Not the most intuitive but they are constantly improving functionality and user interface.

I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said!

I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.

I like that we are able to set up tasks and assign them to different users and follow up/keep track of them. You can add quick stops. scheduling treatment plans are alot easier. Billing has been easy once you get the hang of it.

Every time you have to open a different tab you will most likely have to refresh the tab to make it look the correct way. If you are on a tab too long it will start acting up and you will have to refresh and pull up that certain patient again. The appt type are not grouped/linked for example if you have an appt with two diff things scheduled you will have to cancel both appt not just one. Quick stop don't pop up when you open the patient chart, so they can easily get missed.

I find it to really simplify so many steps in our office process, and being a high-volume Chiropractor I had to really reduce my procedures using great technology like this

The ease of use these documentation and the compliance element. The speed at which I can produce a high-quality documentation for the patient, easy to upload my x-rays so I can show a patient if I need to. This way my volume grow more easily; Where as i was plateaued before.

Some of the reports to be simplified, but I love the customization features.

Most of the time, we have little issue, and I navigate through things well. When I do, I feel that you are always there to help us out.

I love that we have all patient information in one location. Also, it integrates well with our posture analysis that we use, as well as the SKED texting that we use. I also really love the use of Fortis for our credit transaction and the ease of setting up auto pay. They have also updated to now make it easy to connect credit cards, etc to other accounts for billing purposes, and Genesis integrates well with that.

I wish that the care plan section was a little more user friendly and adaptable to the specifics of the individual offices using it. I wish that there was a section for us to log EOB information, as we do our insurance filing outside of Genesis. I cannot stand the way that "tasks" work. I do not like the fact that after I send it, I have no point of reference until someone responds back to me.

It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

I use genesis for my EHR software in my office.

I love the billing team attached. They have increased my overall collections from when I did it all in house by my self. Support and staff are great to work with and willing to help you to the best of their abilities.

Notes take a few clicks and can bog down when flying solo in the office. Would like to see more features built into the works and less add ons (extra fees via 3rd parties) most reports are not live updating so you have to wait from day to day for system to update to get refreshed numbers.

Integration was easy, customer service is easy to get a hold of when needed

Sometimes I have to ask more than once for allowed amounts to be posted

If they could fix their support I would love the software but it's not reasonable to offer software like this and not have support available. If you are choosing new software for your practice, please consider anything else.

Functionality is great. Love how scheduling, payments and billing are all integrated.

Their support is embarrassing. There is no telephone support. You can only make tickets that simply get lost in the abyss. I have been leaving messages and support tickets for almost 2 months trying to add another doctor to my system.

Very positive. From visiting their vendor booths, and having multiple consultations over the course of months, [sensitive content hidden] were outstanding in their knowledge and really understanding the needs of our practice

[sensitive content hidden] passion, persistence and understanding

The months of on boarding and set up, but I get it now

They have helped me in any way. If they don't know the answer they will find it

Customer service is great! Easy note taking and billing.

That there is no quick internal message system set up to communicate with staff in clinic. Also wish it was easier to find full EOB link to a payment. My verification tab rarely works too:(

The software is very user friendly. I am responsible for training the end users in my office and it has been a relatively easy task due to the setup and functionality of the site overall.

We switched over to the Supernote format of SOAP notes and we are very pleased with the end result when printing Medical Records for patients and for Referrals The patient portal is great for capturing info and it transfers all the information into the SOAP note Integration with credit card processor is seamless Great scheduling format

When I have to make an adjustment to a claim after money has been posted to it, nightmare!