All Genesis Chiropractic Software Reviews
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Dan
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Genesis Chiropractic Software Review
Ease of use, Integration with other apps, Customer support, Training, Value. I cannot say enough how much I like this software system. It is crystal clear what is being paid (and what is not) without having to run a thousand separate reports. It's all done for me!
CONSThere is a bit of a learning curve (as there would be with any new software) but once you are used to how the system functions it is amazing.
Devin
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Chiropractic review on Genesis
Overall I am happy with the system and how much more efficient it has made our office from the front, to billing and to the doctor doing his notes.
PROSThere are many functions to Genesis that we at our office really enjoy. It is able to connect the schedule well and the immediate access to notes for the doctor. The schedule is linked to our online scheduling and review wave makes it very convenient for our patients to be able to communicate effectively. We can communicate within the office using their task bar (making it HIPAA compliant) and with Genesis team or billing stream lining our questions and concerns.
CONSThere is a lot of functionality in Genesis. We probably use a quarter of all the functions that comes with this system. The intake process has been a bit tough for us as we find patients have a tough time navigating and getting through it in a timely manner. There is a lot of processes going on at once so the transition from page to page is not as fast as I would like so we upped our computers to 16G of ram because 8 was not cutting it.
Reasons for switching to Genesis Chiropractic Software
Needed better customer service and third party billing
Anonymous
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2018
One of the few complete cloud based systems, but workflow was inefficient and system was buggy
Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it.
CONSCare plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond.
Patrick
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Product does its job
Customer service is quick to respond with challenges which is very important in today need it now world.
CONSOnce you develop you own systems it is easier to use. There is a lot of pieces I do not use making it a bit clunky to use
Reasons for switching to Genesis Chiropractic Software
I actually love the flow of Chirotouch. The challenge with their software was load times. Because I have been in practice my data base is huge. Once you click to open a patient file that has been with me for years, it would take over a minute to load. Literally costing me money
Tim
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Genesis
Genesis has a lot of features that allow us to document and bill quickly and efficiently.
CONSThis is a web based application so loading windows can be slow sometimes. This results in waiting for information to load before a patient can be treated.
Reason for choosing Genesis Chiropractic Software
Genesis provided the most and best capabilities for our office for the price.
Reasons for switching to Genesis Chiropractic Software
Genesis has much more capabilities at a similar price point.
Vendor Response
Thank you for taking the time to review Genesis, Dr. Tim. We're glad to hear that you've found it useful for documenting and billing efficiently. We apologize for any instances where you've experienced slow loading times. We're always working to improve the speed and performance of our web-based application, and we appreciate your feedback. If you have any further feedback or suggestions for how we can improve, please don't hesitate to let us know, and thank you again for your review!
Replied January 2023
Amanda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Worth the price
My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic!
PROSI absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items!
CONSI honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in.
Reason for choosing Genesis Chiropractic Software
Your sales team was STELLAR! They not only sold the software but they made me feel that I was going to be taken care of. The best part is that promise wasn't a lie and I have had nothing but good things to say about the entire staff at Genesis!
Reasons for switching to Genesis Chiropractic Software
I wasn't happy with the costumer experience. They are slow at response, difficult to get the correct answer and charge for their help!
Daniel
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great Chiropractic Software!
EXCELLENT! We have had GREAT support, GREAT training, whenever we need help Genesis is right there to help us immediately!
PROSGenesis software has streamlined my office and my team. We love the many features that make our office more efficient than ever. I have used other Chiropractic software over my 30 years of practice, but none compares to Genesis!
CONSno real cons, there is just a bit of a longer learning curve needed for getting implemented. However, we were told this in advance, so it wasn't a surprise or shock to us.
Reason for choosing Genesis Chiropractic Software
Testimonials from other users, plus the initial outreach of Genesis to do free introductory meeting to show us the features is what really helped us to make the change.
Reasons for switching to Genesis Chiropractic Software
Loved that Genesis was web-based, that I, the doctor, could directly bill from my notes area.
Adam
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Long ago in a galaxy far far away
Having been there since the beginning I have had nothing but a great experience overall as the software has grown and adapted to necessary changes over the years.
PROSThe scheduling is very user-friendly and the integrated billing system keeps accounts current with each visit. The incorporation of other products such as Cash Practice, Review Wave, and Target Coding make the entire platform run seamlessly.
CONSThere are many features that are unused or unnecessary for our practice as well as features that we could possibly be using but are unaware of. It would be nice to streamline some of the features but there are no glaring complaints.
Reason for choosing Genesis Chiropractic Software
As an original member of Maximized Living back when it was Body by God this was the newest upcoming software at the time. I originally practiced with Dr. Majors and we got to meet the whole team here in the Chicago area as they were launching the product. We thoroughly enjoyed the experience and have been with them since.
Vendor Response
Thank you for the review Dr. Adam!!
Replied August 2021
Jill
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Buyer Beware.... No consistency with Genesis.
Poor. Buyer beware. Disappointed. Regretful.
PROSTask management, cloud based, integrates with Blue IQ, able to have multiple locations on same platform.
CONSPoor integration with BlueIQ vs. how chirotouch was. Accounting platform. Inconsistency of the platform and processes. Onboarding STRESS was HELL. Macros are made in an entire "Type" of note instead of individually. 6 weeks in still waiting for answers to questions that are holding up business.
Reason for choosing Genesis Chiropractic Software
Cloud based and peer recommendations. ALso wanted it to integrate with BlueIQ!!
Reasons for switching to Genesis Chiropractic Software
Cloud Based and ability to have more than one office on platform.
Tim
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Awesome experience
overall has been a great experience. again training team is amazing.
PROSvery easy to use compared to other systems I have used. more features included for the money. training was easy we picked up on thing very quickly Loved working with the training team
CONSonly con is need to fix stats as far as counting all patients as new. I have been told that is being worked on
Reason for choosing Genesis Chiropractic Software
has more feature incorporated. has allowed us to email patients bills and the ability to pay there bills thru the email.. Patient portal allowing patients to schedule on line. It also integrates with blue iq for stat tracking purposes. as well as integrating with chirodominance
Reasons for switching to Genesis Chiropractic Software
tired of being nickeled and dimed on things.
Shawn
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2021
Decent platform
Overall the platform is well crafted and ease of daily use is good.
PROSThen ability to customize the product for the needs of our office was a huge feature.
CONSThe reports: they are clunky, cumbersome, and require too much user input rather than being driven from specific clinical endpoints for a well verse report comparing daily, weekly monthly, and yearly.
Reason for choosing Genesis Chiropractic Software
The rapid platform was too basic for our needs and more boiler plate format. Customer service issues were stated as horrible by other professions when discussing chiro Touch.
Reasons for switching to Genesis Chiropractic Software
proprietary issues
David
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Genesis
Overall the experience has been a very good one.
PROSIt is very robust and allows for the isolation of virtually any data you may wish to see. The response from the team is always fast.
CONSIt actually might be a little too robust and can be overwhelming as you try to pull data.
Reasons for switching to Genesis Chiropractic Software
Internal billing team that gets paid on collected money and ease of use of software, that it is cloud based with a great support team.
Jonathon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Chiropractic Software
Customizable forms and processes throughout each aspect of the software.
CONSSoap notes are bulk with both the old and new version. The new version has much less customizable options so we are using the older version but there are no set macros meaning you have to create everything yourself.
Reasons for switching to Genesis Chiropractic Software
No careplan creation and visit tracking capability
David
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Most comprehensive EHR software - hands down.
One thing that sets Genesis EHR apart from other software is its constant improvement. The Genesis team is always making updates and adding new features to make the software even better. We have seen the software evolve over the past 6 years, and it continues to get better and better.Switching EHRs can be a pain, but we are glad we made the switch to Genesis. It has made running our practice much easier, and we could not be happier with the software. If you are looking for a robust EHR to help you manage your practice efficiently, I highly recommend Genesis. They truly dominate the chiropractic EHR space, and we are grateful for all they do.
PROSAs a successful chiropractor who has been using Genesis EHR for the past 6 years, I can confidently say that this software has been a game-changer for our practice. We are a large practice that deals with mostly cash and some PI cases, and we have used several major EHRs both server and cloud-based. Before making the switch to Genesis, we did several demonstrations for almost every EHR out there, but none had all the features we wanted or needed until we discovered Genesis.Genesis EHR has everything we need to run our busy practice efficiently. From managing our patients' treatment plans, booking appointments, generating detailed reports, to providing systems and automation, this software does it all. The documentation process is super fast, and the cloud-based software works seamlessly with our Macintosh computers and iPads. We have been impressed with the level of support provided by the Genesis team. They are always ready to assist us with any questions or concerns we may have.
CONSNot the most intuitive but they are constantly improving functionality and user interface.
Reason for choosing Genesis Chiropractic Software
Cloud based and has every feature we were looking for.
Reasons for switching to Genesis Chiropractic Software
ChiroSpring lack many features. Big issue was not able to track and manage treatment plans and at the time was not truly cloud based.ChiroTouch was server based and always had technical issues. Cloud based is severely lacking features.
John
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
The answer!
I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said!
PROSI love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.
CONS
Maria
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
Overall Very good
I like that we are able to set up tasks and assign them to different users and follow up/keep track of them. You can add quick stops. scheduling treatment plans are alot easier. Billing has been easy once you get the hang of it.
CONSEvery time you have to open a different tab you will most likely have to refresh the tab to make it look the correct way. If you are on a tab too long it will start acting up and you will have to refresh and pull up that certain patient again. The appt type are not grouped/linked for example if you have an appt with two diff things scheduled you will have to cancel both appt not just one. Quick stop don't pop up when you open the patient chart, so they can easily get missed.
Vendor Response
Thanks for your continued support, Maria!
Replied January 2024
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Makes practice a breeze
I find it to really simplify so many steps in our office process, and being a high-volume Chiropractor I had to really reduce my procedures using great technology like this
PROSThe ease of use these documentation and the compliance element. The speed at which I can produce a high-quality documentation for the patient, easy to upload my x-rays so I can show a patient if I need to. This way my volume grow more easily; Where as i was plateaued before.
CONSSome of the reports to be simplified, but I love the customization features.
STEPHANIE
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2020
1st Review
Most of the time, we have little issue, and I navigate through things well. When I do, I feel that you are always there to help us out.
PROSI love that we have all patient information in one location. Also, it integrates well with our posture analysis that we use, as well as the SKED texting that we use. I also really love the use of Fortis for our credit transaction and the ease of setting up auto pay. They have also updated to now make it easy to connect credit cards, etc to other accounts for billing purposes, and Genesis integrates well with that.
CONSI wish that the care plan section was a little more user friendly and adaptable to the specifics of the individual offices using it. I wish that there was a section for us to log EOB information, as we do our insurance filing outside of Genesis. I cannot stand the way that "tasks" work. I do not like the fact that after I send it, I have no point of reference until someone responds back to me.
John
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The team gives great customer service.
It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.
PROSThe vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.
CONSThe vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.
Paul
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great product
I use genesis for my EHR software in my office.
PROSI love the billing team attached. They have increased my overall collections from when I did it all in house by my self. Support and staff are great to work with and willing to help you to the best of their abilities.
CONSNotes take a few clicks and can bog down when flying solo in the office. Would like to see more features built into the works and less add ons (extra fees via 3rd parties) most reports are not live updating so you have to wait from day to day for system to update to get refreshed numbers.
Reason for choosing Genesis Chiropractic Software
less pay to use
Reasons for switching to Genesis Chiropractic Software
They kept promising new updates and after 5 years of the same promises and no updates I finally switched. They finally came out with new update in year 8. I havent wasted my time going back and looking at them.
Aubrey
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Genesis Chiropractic Software Review
Integration was easy, customer service is easy to get a hold of when needed
CONSSometimes I have to ask more than once for allowed amounts to be posted
Vendor Response
Thank you for your review, Aubrey. We appreciate your feedback! I have passed your issue about allowed amounts along to the support team and they will be reaching out to help you.
Replied January 2023
Gerard
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed October 2023
Run away! Support is horrible
If they could fix their support I would love the software but it's not reasonable to offer software like this and not have support available. If you are choosing new software for your practice, please consider anything else.
PROSFunctionality is great. Love how scheduling, payments and billing are all integrated.
CONSTheir support is embarrassing. There is no telephone support. You can only make tickets that simply get lost in the abyss. I have been leaving messages and support tickets for almost 2 months trying to add another doctor to my system.
Zsolt
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Another happy Genisis user
Very positive. From visiting their vendor booths, and having multiple consultations over the course of months, [sensitive content hidden] were outstanding in their knowledge and really understanding the needs of our practice
PROS[sensitive content hidden] passion, persistence and understanding
CONSThe months of on boarding and set up, but I get it now
Reason for choosing Genesis Chiropractic Software
[sensitive content hidden] and it's Chiropractic centric.[sensitive content hidden] and the rest of the crew at UAC
Reasons for switching to Genesis Chiropractic Software
Cloud based, insurance, and future pacing
Vendor Response
Hi Dr. Zsolt! It was a pleasure meeting you at the TRP event in Arizona, glad we were about to bring you on board and make the transition as smooth as possible. Can't wait to see how your office flourishes in the coming months/years :)
Replied January 2024
Tiffany
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best, easiest, EHR I have ever used
They have helped me in any way. If they don't know the answer they will find it
PROSCustomer service is great! Easy note taking and billing.
CONSThat there is no quick internal message system set up to communicate with staff in clinic. Also wish it was easier to find full EOB link to a payment. My verification tab rarely works too:(
Kim
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Supernote
The software is very user friendly. I am responsible for training the end users in my office and it has been a relatively easy task due to the setup and functionality of the site overall.
PROSWe switched over to the Supernote format of SOAP notes and we are very pleased with the end result when printing Medical Records for patients and for Referrals The patient portal is great for capturing info and it transfers all the information into the SOAP note Integration with credit card processor is seamless Great scheduling format
CONSWhen I have to make an adjustment to a claim after money has been posted to it, nightmare!