--- title: "Intergy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Intergy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Intergy is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/greenway-health-intergy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Management Software](https://www.softwareadvice.com/medical/patient-intake-comparison/) / [Intergy](https://www.softwareadvice.com/medical/greenway-health-intergy-profile/) / Intergy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/greenway-health-intergy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/greenway-health-intergy-profile/alternatives/) # Intergy User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 102 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 56 reviews (55%) - 4 stars: 27 reviews (26%) - 3 stars: 9 reviews (9%) - 2 stars: 4 reviews (4%) - 1 star: 6 reviews (6%) ### Most mentioned pros - As a long-term user of this product, I can speak highly of the effectiveness and efficiently of it accurately tracking billing and AR. - Overall, Intergy is a great EHR system and very easy to navigate through patient demographics, access patient records, very easy to schedule, and pull up reporting. - Overall, it's great that you can have the physician side of it and also integrate the Physical Therapy side as well. ### Most mentioned cons - Clinical features are not as advanced as the revenue management features. - You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. - We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one. ## Intergy customer reviews Showing reviews 1-25 of 102 (page 1). ### Not a bad EHR system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intergy is great for storing documents and patient records. HIPPA compliant and easy to use the scheduling features. #### Cons What I like least about Intergy is the frequent slowness and difficulty loading documents. It can be difficult to learn and navigate. --- ### Great EMR System! - Overall rating: 5/5 - Reviewer: Tonya C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a long-term user of this product, I can speak highly of the effectiveness and efficiently of it accurately tracking billing and AR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly software that allows full control of your business practice! Great IT support and training as well! #### Cons Clinical features are not as advanced as the revenue management features. Our providers preferred other systems' clinical features to those in Intergy. #### Reasons for choosing Intergy Ease of use, quality features, excellent billing program --- ### I am very happy with Intergy - Overall rating: 5/5 - Reviewer: Kris H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intergy is very user friendly. It allows our office to be very efficient. #### Cons It is not specifically pediatrics friendly but we make it work. --- ### Intergy PM Review - Overall rating: 4/5 - Reviewer: Cindy K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The billing set-up/features are easy to set up and easy to use. #### Cons I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great. #### Reasons for choosing Intergy We really liked Vitera HealthPro, and working with the Vitera company. When Greenway purchased Vitera, we decided to continue our successful partnership and move to Greenway Intergy. #### Reasons for switching to Intergy HealthPro was being phased out. One of the things I liked about Intergy was how similar it looked to HealthPro. Intergy also operates similar to HealthPro. I think this helped reduce staff stress when we were transitioning from HealthPro to Intergy. --- ### A reliable and complex system for clinical operation and Administrative task - Overall rating: 4/5 - Reviewer: Freya G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Intergy has been awesome especially when it has to do with revenue cycle management and billing system cause it helps track patient payments and insurance claims. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the ability of Intergy to combine both clinical operations and administrative tasks in one system including storing patient medical records, medication, scheduling and consisting of advanced billing and claim control. #### Cons Although Intergy has a great user interface but the interface may feel so complex for beginners and some features may require training to be able to use effectively. I do experience system sudden shutdown while carrying out billing. --- ### Intergy EHR - Don't Waste Your Money - Overall rating: 1/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered They are effectively the source of our business issues. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue. #### Cons Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager. #### Reasons for choosing Intergy Price. Was also promised much more than we are actually getting. But hey once the contract was signed and we went live, they washed their hands of the issues and have not been supportive. #### Reasons for switching to Intergy Our server licence was expiring and needed to switch to a cloud based EMR. Was promised free migration, patient portal, and patient messaging. All of which we have not received/ they have not finished setting it up. We have been live for almost a month now. #### Vendor response Hi Andrew, We are sorry to hear that you have had a bad experience with Greenway. Intergy is typically commended for its ease-of-use, customer support, and ability to meet the entirety of a practice's needs. Our team takes great care to deliver quality training, support, and consultation. Additionally, our Customer Support teams are here to assist with the daily issues affecting your practice and provide guidance to handle any challenges that may surface. We're committed to working with your practice to ensure your success, please feel free to contact us at communications@greenwayhealth.com. Replied October 2019 --- ### Excellent for billing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR. #### Cons Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry) --- ### System administrator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training. #### Cons The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need. --- ### Using for EHR to Charge submission - Overall rating: 4/5 - Reviewer: Faizan A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered We are using this for urgent care providers from appointments to claim scrubbing to EOR EOB and ERA payments posting and our provider are satisfied with performance #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Interface for biller is cool easy to step a new practice #### Cons Sometime you face a little issue during the practice report pulling rest everything is working fine --- ### Wonderful work tool - Overall rating: 4/5 - Reviewer: Alexis P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although problems may appear, customer service is great to work out. It's an integral part of the office. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lots of great features that make my job easier. Easy for beginners to pick up and learn. #### Cons Every now and then has glitches or bugs that require a restart to resolve. --- ### Physician/owner - Overall rating: 2/5 - Reviewer: Luther O. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I am reporting the company to the BBB and hiring an attorney. I can only hope that my businesses survive going with Greenway. Huge mistake!!! The billing company is about to cause my clinic to go out of business. After being with the company for 5 months we have posted nearly $4 million in charges and only received $250,000. Customer service takes 2-3 days to return a call. We have been trying to understand our bill since day one and not a single person at Greenway can explain what we are been charged for. We do not have a "go-to" person. Each branch of the company is separate so it takes multiple calls and weeks to get to the bottom of an issue. When a medication is prescribed through the system the number of tablets written/amount dispensed does not show up in the chart. Tons of problems with this company/EHR #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Multiple features Nice favorites list Can use on the go and at home Customizable templates and notes #### Cons Poor customer service The billing company is worthless Multiple issues that are patient safety related #### Vendor response Hi Luther, We are sorry to hear that you’ve had a bad experience with Greenway, and thank you for letting us know. First and foremost, we take potential patient safety issues very seriously. For that reason, we looked into the medication prescription issue you identified and determined that it does not impact patient safety. We are happy to discuss our rationale with you directly. Additionally, our top-rated revenue cycle management team believes that personally investing in the success of each practice is paramount to helping our customers achieve further financial success. Similarly, our customer success team has an average response time of 11 hours, is currently at a 98% satisfaction rate based on cases closed, and offers designated points of contact for certain practices. For any ideas your practice may have on software functionality, we recommend that you use the Ideas page on My Greenway, where our customers can list requested items and provide feedback on requests from other customers in the Greenway family. If you’d like to discuss this further, please feel free to contact us at communications@greenwayhealth.com. Thank you. Replied November 2018 --- ### Like an old friend - Overall rating: 5/5 - Reviewer: Brette W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed Intergy/Greenway as a partner in more than five practices- all different specialist and different sizes as a Staffer, manager, and Administrator. It is my preferred PM/EHR software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used Medical Manager, Allscripts, Amaxing Charts, Therapy Source, Athena, Phoenix, Kareo, and more. Intergy's EHR/PM combo remains my favorite and the most sensitive to the Practice Management needs of any practice. #### Cons The reporting can be a bit restrictive - more should be available to dump into Excel straight from Intergy rather than having to learn Practice Analytics, but I still find that Intergy makes some of the most actual SENSE for the staff in the trenches so worth that caveat. --- ### Why I like Intergy - Overall rating: 4/5 - Reviewer: Charlotte R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I have been using Intergy / EHR /PA since 2008. It has made integrating clinical data with the practice management side a whole lot simpler. It also allows us easy access to attest for our government measures. Like with any software there are drawbacks but overall it is a great product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Intergy is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away! #### Cons The reporting system. You can't run reports from Intergy as excel reports and trying to run the same report in PA is not always an option. --- ### Intergy - Overall rating: 3/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The scheduler is very user friendly and easy to learn and use. #### Cons There are many features that have been difficult to learn and use. This system requires lots of clicking of boxes. --- ### Intergy PM Billing Review - Overall rating: 5/5 - Reviewer: SARA O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love the fact when I am using this software, as I am looking at the insurance screen, I can see a copy of the insurance cards also. This makes it very handy when reviewing claims and speaking with a patient about insurance information! #### Cons I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen. --- ### Best on the Market - Overall rating: 5/5 - Reviewer: Vicki F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our physicians actually LOVE the EHR. As far as the rest of the staff, it is user-friendly and there are many improvements to the software- the developers listen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility! You as a user can do SO much to change things you might not like. No calling the vendor for every little thing, no hidden charges. What you see is what you get. #### Cons The upgrades, which are included, are frequent. --- ### Partnering with UpDox - Overall rating: 4/5 - Reviewer: Roxanne I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support team is timely and responsive. Greenway keeps you informed of upcoming developments and changes. The reps make an effort to personalize your experience with them. Trainers are knowledgeable and patient. Local meetings are available to network with other users of Intergy. Greenway partners with other vendors to enhance practice workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Training and initializing the software was simple and straight forward. Permits our practice to adjust assignments throughout the 5 site practice to address incoming digital faxes, archives in the chart. Permits HIPAA compliant transmission of records to legal entities. #### Cons Has intermittent periods of down periods but are generally resolved quickly once we notify the UpDox team. --- ### Intergy Practice Management - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had Intergy since 2002 and would highly recommend this software. It is very easy to arrange schedules in the appointment system. It simplifies the billing process and is very efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of navigating the system is a huge advantage because our time is valuable as everyone knows. #### Cons I would like pulling reports to be more simple. --- ### Easy EMR to use - Overall rating: 5/5 - Reviewer: Sherry d. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great tool for a multi-speciality practice or an FQHC #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very robust system that allows the end user to tailor it to meet their needs. #### Cons The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in. --- ### Office Manager - Overall rating: 5/5 - Reviewer: Janell B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After getting the software setup to run our pediatrics practice, it has worked very well. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of scheduling and changing schedule templates. #### Cons It was difficult at first, as I am sure with any new software, setting up the template for our providers. We had a difficult time with the EDI. Greenway always worked with us to correct any problems. #### Reasons for switching to Intergy Success EHS was no longer supported by Greenway. --- ### Support is always friendly and willing to work out my issues in a timely manner - Overall rating: 5/5 - Reviewer: Joyce P. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Keep up the good work with your product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of getting around/I am on a new system with a new job, and Greenway has it beat all the way. Customer support, Hardware Support, it is all around a great system, ITIVITY, I live it when they ask if I have it. #### Cons Fixing remittance that do not balance, no coverage on the weekends, printing itemized statements, can't get exactly what I need --- ### Love this software - Overall rating: 5/5 - Reviewer: Heather V. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. It is easy to fix any mistake you make in the billing department. #### Cons When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan. --- ### My overall thoughts - Overall rating: 4/5 - Reviewer: Mary F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and it's not difficult to create and customize your own forms. #### Cons Not being able to pause what you are doing if interupted. --- ### Life (Practice) Saver - Overall rating: 5/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From implementation, to training and to this day everything has been great. Customer support is excellent. PM is user friendly. The various reporting elements for tracking purposes has been most helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and great customer support. Ease of creating reports. #### Cons Practice Analytics is not attached to PM :D --- ### Overall good for multi specialty companies. - Overall rating: 4/5 - Reviewer: Ryan E. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal. #### Cons Intergy is written in an older programming language. The encounter note functionality can be vastly improved. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/greenway-health-intergy-profile/reviews/?page=2) --- Intergy Reviews, Pros and Cons - 2026 Software Advice