We love Greenway! We have been using it for just over one year. We put lots of work into the templates and this makes the doctors work so much easier. Everyone knows if the Doctor is happy then everyone is happy! The staff has to put in a bit more work in this system but we are able to get things ordered and done quickly. We love the completed notes. They are very detailed now that the templates are completed. We would suggest Greenway to anyone looking for a streamlined system.

We don't love this system for vaccines. Its almost impossible to see what a patient is due for.

This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.

This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture

After 26 years of staying with the same company, through many mergers of ownership of the company, I am shocked at how much their customer support has become compromised. If you are considering using their Revenue Service team, I would reconsider. Do not sign a contract of more that 90 days at a time if you decide to go with them. Would not recommend their services at all.

I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently

I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months.

For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time.

Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account.

This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

We moved on from Intergy to a new billing system that fully integrated with our EHR software. Ending our relationship with Greenway turned out to be far more difficult than it should have been. If you are a current or prospective buyer you need to go into the relationship fully aware of this. Once the ink on the contract dries you will be just a monthly invoice to them. And that is OK as long as everything works as it should. But when the time comes to end the relationship they won't let go easily. Make sure you have all your "i's dotted and your t's crossed".

The software is fairly intuitive. It has a lot of features.

The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of Intergy, and the database only updates once a day overnight.

We used Medical Manager prior to switching to Intergy in 2005. This really didn't change our workflow because they were basically the same. Intergy's upgrades over the last several years have brought about several changes that have made the software work better and we love the fact that you can suggest enhancements and vote for them. The best thing about Intergy though, in my opinion, is their support. Product support has never let me down! Whether it is just a how to question or a problem, they are always prompt and helpful.

All of the aspects we use daily are very easy to learn and use. Minimal training needed for new staff to perform scheduling duties. Scheduling templates completely able to be customized to your needs. Able to see financial and demographic information on each patient easily.

When using this software on the cloud there is sometimes a lag that allows for scheduling multiple patients in the same time slot.

I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

I have been using Intergy / EHR /PA since 2008. It has made integrating clinical data with the practice management side a whole lot simpler. It also allows us easy access to attest for our government measures. Like with any software there are drawbacks but overall it is a great product.

Intergy is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away!

The reporting system. You can't run reports from Intergy as excel reports and trying to run the same report in PA is not always an option.

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

I find it to be quite cumbersome to use

I like the way patient information screen is set up and insurance information and entry.

The ERA is very hard to read. They layout should resemble and insurance eob more. Posting exceptions can be very time consuming and is user friendly. I think the whole download procedure of era's is confusing. We should be able to pick and choose what we download and when. We should also be able to retrieve a pdf of a deleted payment if we need to and the system doesn't allow it. I find Intergy cumbersome to use with a lot repetitive steps. it is also very unforgiving. For example when doing a patient refund check. If for some reason that check has to be voided or was lost, there is no way to delete/ void the refund and issue another one or put the money back on the account. The work around is to enter a dummy payment and issue a new refund.

Overall, the daily operations in the clinical and financial sides are amazing and rival Epic, Cerner, etc. in their efficiency.

The customization for the software is intuitive when changes are needed to be made. The favorites for diagnosis for providers are a nice feature as that guides them to selecting good ICD-10 codes. Customization on the back end is easy to utilize as well. The GUI provides most of the information at a glance.

Reports are not easily exportable to an Excel Spreadsheet which is disappointing and why i ranked as n 8.

Keep up the good work with your product

Ease of getting around/I am on a new system with a new job, and Greenway has it beat all the way. Customer support, Hardware Support, it is all around a great system, ITIVITY, I live it when they ask if I have it.

Fixing remittance that do not balance, no coverage on the weekends, printing itemized statements, can't get exactly what I need

Our physicians actually LOVE the EHR. As far as the rest of the staff, it is user-friendly and there are many improvements to the software- the developers listen.

Flexibility! You as a user can do SO much to change things you might not like. No calling the vendor for every little thing, no hidden charges. What you see is what you get.

The upgrades, which are included, are frequent.

I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

It is very user friendly. It is easy to fix any mistake you make in the billing department.

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

We have had Intergy since 2002 and would highly recommend this software. It is very easy to arrange schedules in the appointment system. It simplifies the billing process and is very efficient.

The ease of navigating the system is a huge advantage because our time is valuable as everyone knows.

I would like pulling reports to be more simple.

Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR.

Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry)

This product can be extremely powerful if you use it correctly. It has the ability to do so many things such as importing and exporting data, professional appearance in notes, etc. It can also be built to each individuals users. This product can definitely help you become paperless if that is the goal.

Searching for ICD 10 codes can be a little bit more complex.

Great tool for a multi-speciality practice or an FQHC

It is a very robust system that allows the end user to tailor it to meet their needs.

The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

We are using this for urgent care providers from appointments to claim scrubbing to EOR EOB and ERA payments posting and our provider are satisfied with performance

Interface for biller is cool easy to step a new practice

Sometime you face a little issue during the practice report pulling rest everything is working fine

Very Helpful and Friendly! Wonderful Customer Support!

Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed.

We enjoy Intergy because it is so easy to use. It is very user friendly.

The yearly cost is high. However the support you get is good

From implementation, to training and to this day everything has been great. Customer support is excellent. PM is user friendly. The various reporting elements for tracking purposes has been most helpful.

Ease of use and great customer support. Ease of creating reports.

Practice Analytics is not attached to PM :D

I don't work in the application so I do not know. My role is infrastructure.

Performance. Our environment is large with almost 800 concurrent sessions and Greenway has been struggling for years to make this software perform. The docs are not happy.