The team was able to come up with a plan to build a customized product that integrated with other systems that my client used. They were able to meet all of my client needs and were extremely professional and helpful along the way.

I really like all features of this software, in particular the customization. Really no negatives.

My experience with Hellonote had been wonderful. The customer service staff is the best!

As an OTR, it was time consuming to research for months for a good documentation software for my rehab company. I was introduced to HELLONOTE by another OTR after I reported to her my experience with the software I had just signed up with. What I like the most about HELLONOTE, is the customer service and staff knowledge about specific inquiries. The staff members are prompt to reply to your questions. The staff members don't make you feel like you are bothering them, they are always pleasant via " help" on the screen, phone and/or email to answer to your questions. HELLONOTE is the best software I have ever used in the rehab industry. HELLONOTE was created by skilled therapists who are knowledgeable about the latest UPDATES for good documentation and prevent insurance denials. It is a very easy software to use. The step by step video trainings make learning the system so easy. It is all inclusive with the latest CMS and other regulations for documentation and billing system compliance. HelloNote also includes other wonderful features that decrease stress and increase time management, among these features the autosave, data population/carry over, outgoing eFax, to send POC to MD or request referral and create your own template notes. Don't forget about the system updates which allows a customer to send feedback and comment to the HELLONOTE support team periodically for updates. It is very AFFORDABLE!

It is very minor what I don't like about the system. I hope in the future once you enter your time in the patient's Schedule EVENT for a visit, it will carry over to the note page. At this time, you must manually re enter the date and time on the note page. The billing set up with other intermediaries can be improved besides that, HELLONOTE TEAM is very supportive to its customers.

cost is inexpensive compared to most, ability to create templates based on documentation needs.

At the time we were using HN, the customer service department was small and mostly comprised of one person - I believe he was the [sensitive content hidden]. HN lacked the reporting and business capabilities we needed, clinicians would often lose their work due to glitches in the system. We decided to switch EMR companies and still, 2 years later, HN does not have a way to migrate our company's data to close our account. They tell us to manually download every note, every file, every financial needed but it still doesn't capture the entirety of our data once we do that so we continue to pay a fee monthly in order to access our data in case of an audit, etc. There is potential within their system but until they fix the issue of data migration, I cannot recommend Hello Note.

Our overall experience has been amazing, from inception to current. New therapists that join our team always praise the system.

To start, HelloNote is the most friendliest EMR company I have seen. They imported all my patient demographics without any hassle (and no fees), then we had a live training so the software was set up for us to use from Day 1. Also, the system is very user-friendly and easy to learn along the way. Any questions, the support team is very helpful regardless of when we reach out. I also love that the team is always open to new ideas! Working with HelloNote truly made our practice more efficient and successful. Can't thank them enough!

I can't think of any negatives. Any questions or concerns I have get resolved very fast! If there was ever a concern, Hellonote is open to adding new features.