About Herfert Software

Herfert is a chiropractic practice management solution that helps organizations streamline processes related to appointment scheduling, medical billing, patient history tracking and inventory management, among other operations on a centralized platform. The patient records functionality allows staff members to manage registration, appointments, payments, claims, transactions and medical exams.

Herfert enables medical professionals to create custom care plans, set visit frequencies, schedule recurring charges and send email receipts to customers. Administrators can configure office hours, schedule vacations and set up multiple color-codes for appointments, specific providers and patient status. Additionally, it lets employees handle document sto...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8

50 Reviews of Herfert Software

Average User Ratings

Overall

4.9 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

November 2017

User Profile Picture

Peggy from Hillsdale Chiropractic Clinic, PC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

The Herfort Software is "THE BEST"

We run our entire practice with Herfert software. It is exceptional!

Pros

Herfert Software for Chiropractic is user friendly. Customer support is unsurpassed by any other! The customer rep is ALWAYS in the know and goes out of his way to help! Love the cloud options as it keeps us safe and always updated with the lastest options.

April 2021

Philip from Active Living Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Best Chiropractic Software for the Cost and Support

The ease of inputting transactions, scheduling and billing are super simple. Backing up is very simple. Everything you need, including SOAP notes, is in the software.

Pros

This product is very easy to use and train a new employee on. The support is the best. Cost of the system is very affordable. No contracts.

Cons

Text message reminder isn't automated. Ended up having to go through separate appointment reminder service. Not a big deal, but would have been nice to have it all in one go.

Reasons for Choosing Herfert Software

The cost and support from this software beats other companies. Other companies force you to pay thousands (or lease for an ongoing price) their software, lock you in a YEAR contract for support (where you can't cancel until year is up), and/or provide customer service where they do not call you back for days after you have left a message. Herfert software is a one time payment, has support that I can cancel if I want to, given me updates to make sure my billing/program is working and up to date in regards to any rules or regulations (i.e. Medicare), and has always called me back the same day, or within one to two hours after I have called and left a message to make sure my issues have been resolved.

July 2017

KATHY from WARD CHIROPRACTIC CENTER

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

I had NO training on this software, but Customer Support helped show me how easy it is to use.

Pros

I like that it does a lot of the thinking for me! There seems to be a lot of connecting of things to each other, so that I don't have to double back. I also like that the software questions me...because I'm not always correct. And, when I do make a mistake, fixing it is quick and easy. I also LOVE the Customer Support team!!!! I love the notes section in the Master File!

Cons

I don't like the emailing system. I'm not sure why, but it seemed a lot more difficult that google, so I ended up using gmail! Everyone complains about the confusing statements too! Every month, I have to explain it to Dr. Ward. It is the write off section that seems to confuse people.

Response from Herfert Chiropractic Software

Replied July 2017

Hi Kathy, Thank you for your review of Herfert Software. I will call you to discuss the options we have available to make patient statements less confusing. -Gary

September 2019

Will from Tickel Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best Chiropractic Software on the Market

Makes life simple in note taking as well as the billing department raves about it. Can't imagine practicing chiropractic without it. Been a game saver with nothing but positive benefits for 19 years now.

Pros

It's easy to use. Love the note taking capabilities. It has made note taking so much simpler and easier than what I was doing before. The cost to purchase is extremely affordable and customer service is top notch.

Cons

About the only thing I can come up with in regards to Herfert Software that I don't like deals with customer service. Used to be when Herfert was small enough I could call and get right through customer service. Now that they have grown in numbers of happy customers i often times have to leave a message and then wait for 5 to 10 minutes to talk to someone. In the jest of things 10 minutes is nothing compared to what my friends/colleagues are telling me abut their software companies. They oftentimes wait days for a return call and usually it doesn't come they say. Herfert has been great to us for 19 years and counting.

Reasons for Choosing Herfert Software

We were told by some trusted individuals and a specific training in Phoenix that this was the way to go. We totally agree. It's been great and all great benefits and no nightmares to complain of like my friends often do with their touch-y chiro software company.

September 2019

Genevieve from Get Well Chiropractic

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Tried Another, Went Back

We've been using this software for 18 years, we tried another software 3 years ago, one of the big names. The staff hated it, it was way too complex and did [almost] too much. We just like the small business, easy to reach, easy to use feel of Herfert Software.

Pros

It's user friendly, easy to train new staff.

Cons

Would like to see an interface that allows patients to fill out their daily subjective notes on a computer or tablet.

Reasons for Choosing Herfert Software

See above.

Response from Herfert Chiropractic Software

Replied September 2019

Hi Genevieve. Thank you for your positive review of Herfert Software. We actually do have a kiosk option which allows patients to enter their own subjective information on a computer or tablet. I will give you a call to show you how...