Herfert Software vs OmniMD
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.3 / 5
Value for Money
4.9 / 5
4.3 / 5
Customer Support
4.9 / 5
4.5 / 5
Functionality
4.7 / 5
4.1 / 5
Last Review Written
June 3, 2024
July 29, 2021
Pros/Cons
Pros
- The ease of inputting transactions, scheduling and billing are super simple. Backing up is very simple.
- Every time I have a question or suggestion, the staff at Herfert are fantastic about walking me through. I also enjoy the ease with registering patients.
- When I have any issues the staff is Amazing Positive staff always willing to help. I always receive a call back within a very reasonable time.
Cons
- I'm not sure why, but it seemed a lot more difficult that google, so I ended up using gmail. Everyone complains about the confusing statements too.
- The reminder sending isn't very fluid, and building a schedule can be frustrating. We currently export the schedule, then cut and paste onto a new excel page to print for the day.
- Every month, I have to explain it to Dr. Ward. It is the write off section that seems to confuse people.
Pros
- They are a major asset to Omni MD and should be acknowledged and financially rewarded for their Outstanding contribution to Omni MD.
- Great ability to back and fourth between programs. Great services and help and will guide you through any problems that you have.
- Overall I am happy with the EHR. It satisfies my day to day needs for an EHR and billing service has been superb.
Cons
- The cons are the same cons for all software, upgrades can be painful at times. All software has issues when upgrades are made but the customer service tries to quickly eliviate these problems.
- They cannot get you ready for MU or pqrs. They basically ignore all your requests for assistance, patient statements do not work, patient portal does not work etc.
- But the program is very frustrating and also only works properly the old internet explorer. The program will also erase your data- however these issues are ALWAYS the users fault.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
