--- title: "ICANotes Software Reviews, Demo & Pricing - 2026" description: "Review of ICANotes Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / ICANotes Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/alternatives/) # ICANotes Review From $35-$213/month Free trial 6 plans Wondering if ICANotes is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ICANotes 4.1 [(130)](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/) FrontRunner 2026 Pricing Starting at $35.00 per user per month ### About ICANotes ICANotes offers a comprehensive behavioral health electronic medical records (EMR) software designed for midsize to large behavioral health clinics, mental health clinicians, including psychiatrists, nurse practitioners, therapists, social workers, and more. The cloud-based EMR software is designed to help medical practitioners streamline documentation processes and enhance clinical efficiency. It provides users with button-driven narrative charting capabilities, which enable clinicians to create documentation. ICANotes stands out as a trusted behavioral health EMR software, used and relied upon by clinicians nationwide. By simplifying documentation tasks, providing clinical content, and offering intuitive features, ICANotes enables mental health professionals to focus more on patient care and less on administrative burdens. The software's innovative design, customizable note templates, and integrated practice management system empower clinicians to deliver optimal care, improve productivity, and enhance patient outcomes. The solution can also be customized to meet individual practice needs. The self-coding feature automatically determines the highest reimbursable E/M service code... support by each generated note. Its key features include clinical charting, billing management, integrated care, telehealth management, practice management, automated coding, sample notes, security and compliance, integrated e-prescribing, and more. ICANotes provides a user-friendly and menu-driven charting feature, enabling clinicians to create comprehensive narrative notes that are individualized for the patient. The notes are specific to mental health and contain various pre-existing content generation buttons, which are arranged in clinically logical ways. The system supports integrated care by offering tools for collaborative treatment planning and multi-disciplinary care coordination. Its billing software empowers mental health professionals to gain control over receivables through claim submissions, billing management, and revenue cycle management. The solution facilitates integration with various telehealth platforms, enabling secure and HIPAA-compliant video conferencing for remote patient engagement. The system includes appointment reminders, document management, messaging, patient portal, and scheduling tools to optimize practice operations and patient care delivery. ICANotes also adheres to industry regulations such as ONC certification, CARF compliance, HIPAA, HITECH Act, Joint Commission standards, Meaningful Use, and more to ensure data security and compliance. Additionally the platform offers users a resource library of sample notes to assist clinicians in creating structured and detailed documentation. ICANotes incorporates automatic coding functionalities to streamline and enhance the coding process for billing purposes. The software supports electronic prescribing of medications, enhancing medication management and prescription workflows. Support is available via live chat, phone, or email. Wondering if ICANotes is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. ## ICANotes User Interface ## Popular ICANotes Alternatives Main Product ICANotes 4.1 [(130)](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.08Value for money - 4.31Customer support - 4.02Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1381)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 3.66Value for money - 3.76Customer support - 3.84Functionality Pricing Available upon request Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(912)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) 3.6 [(466)](https://www.softwareadvice.com/product/1018-AdvancedEHR/reviews/) Ratings Breakdown - 3.53Ease of use - 3.29Value for money - 3.41Customer support - 3.61Functionality Pricing Available upon request Get Price ## ICANotes Pricing and Plans Starting price: $35.00 per month Free Trial Free Version Full-Time Prescribing Clinician $213.00 per user, per month Plan includes: - Billing - Charting- Psychiatry - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling Read More Full-Time Non-Prescribing Clinician $75.00 per user, per month Plan includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling Read More Part-Time Prescribing Clinician $138.00 per user, per month Plan includes: - Billing - Charting- Psychiatry - e-Prescribing - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders Read More Part-Time Non-Prescribing Clinician $45.00 per user, per month Plan includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling Read More Part-Time Notes Only Plan (Non-Prescriber Only) $35.00 per user, per month Plan includes: - Charting-Therapy - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Full-Time Notes Only $55.00 per user, per month Plan includes: - Charting-Therapy - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ICANotes Features - Popular features found in Mental Health Charting Claims Management Confirmations/Reminders Document Management E-Prescribing HIPAA Compliant Initial Assessments Medical Billing Patient Portal Secure Messaging - More features of ICANotes Access Controls/Permissions Activity Dashboard Appointment Management Appointment Scheduling Billing & Invoicing Calendar Management Care Plan Management Case Notes Claims Scrubbing Clinic Interoperability Coding Assistance Compliance Tracking Customizable Forms Customizable Reports Customizable Templates Decision Support Drug Reference Database Electronic Payments Electronic Signature EMR/EHR For Group Therapy For Mental/Behavioral Health Forms Management For Psychiatrists For Substance Abuse Therapy Historical Reporting In-Patient Management Insurance Eligibility Verification Invoice Management Lab Integration Live Chat Medication Alerts/Warnings Medication Management Multi-Location ONC-ATCB Certified Outcome Assessment Tools Patient Communications Patient Records Management Practice Management Prescription Management Reminders Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Scheduling Search/Filter Self Service Portal Telemedicine Teletherapy Template Management Therapy Notes Third-Party Integrations Treatment Planning Workflow Management ## ICANotes Integrations AdvancedMD for Mental Health Integration rated undefined from -1 review Waystar Integration rated undefined from -1 review Quest Integration rated undefined from -1 review AdvancedMD EHR Integration rated undefined from -1 review ## ICANotes User Reviews ## ICANotes customer ratings - Overall rating: 4.1/5 - Total reviews: 130 ### Rating distribution - 5 stars: 72 reviews (55%) - 4 stars: 26 reviews (20%) - 3 stars: 17 reviews (13%) - 2 stars: 5 reviews (4%) - 1 star: 10 reviews (8%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.1/5 - Customer support: 4.3/5 - Functionality: 4.0/5 --- ### Software for Mental Health Professionals - Overall rating: 5/5 - Reviewer: Rafael R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications. #### Cons It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too. #### Reasons for choosing ICANotes ICANotes is affordable, they provide excellent training and their software is very comprehensive. #### Reasons for switching to ICANotes I need a software that can give me the ability to write thorough clinical notes that comply with the standards of Medicare, Medicaid, and most provide insurance companies. --- ### ICANotes can complete documentation notes in under 15 minutes - Overall rating: 5/5 - Reviewer: Latasha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports. #### Cons What I liked least was that I could not customize prefilled notes based on only my line of business. #### Reasons for choosing ICANotes free trial offer longer to allow time to make an informed purchasing decision. --- ### It's the best. I've bought several. This one wins!! - Overall rating: 5/5 - Reviewer: Kara H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating! #### Cons We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days. --- ### Easy to use solution - Overall rating: 5/5 - Reviewer: Shakeeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the ICANotes EHR platform is excellent. It's simple to document patient information, send out digital prescriptions, and verify the patients' medication pickups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration with PMP makes life easy for confirming controlled substances with the various states. Overall, an easy-to-use EHR system. #### Cons The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. Also, it lacks any private practice customization (adding a logo or text) #### Reasons for choosing ICANotes The charting and documenation was better with ICANOtes --- ### Overall, a great EMR - Overall rating: 4/5 - Reviewer: Jean-Claude T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think that ICanotes is a great EMR compared to the other EMR I've used in the field of addictions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most is how thorough it is in covering areas needed in working with the SUD applications. #### Cons What I like the least is having to go back in the "problems" section and having to re-select a problem to be able to go into the goals and interventions. #### Reasons for switching to ICANotes ICanotes is much more through and user friendly. --- ### The easy way to create a note - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. The staff are always willing to assist with any issues. The way the system is set up to add measurable goals is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating a note and the ability to type in information like a Word document. The way they have the billing system set up is great. #### Cons The inability to change or add information to the report system. The reports are very generic and do not always fit our needs. #### Reasons for switching to ICANotes The cost of Advance MD kept rising, and the support falling. --- ### Enjoying It - Overall rating: 5/5 - Reviewer: Ebony S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The #### Cons I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform. #### Reasons for switching to ICANotes I switched to save on EHR cost, and I liked the platform. --- ### ICANotes has been amazing! - Overall rating: 5/5 - Reviewer: Megan P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I have had an amazing experiencing with ICANotes and am very happy with the choice that we made to start using this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ICANotes gives me the ability to make changes, adjustments, and to add things to be able to meet my specific needs as a clinician. I am very satisfied with ICANotes. Customer Service is also amazing and to have so many trainings available is also amazing! #### Cons The treatment plan set up has been kind of confusing to me but with the trainings, I believe that I can learn it. #### Reasons for choosing ICANotes I am able to do more with ICAN, it is more affordable, and has more features. --- ### Prescription service is poor and cumbersome - Overall rating: 2/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things. #### Cons It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me. #### Reasons for choosing ICANotes Customer service seemed to be better but now not so sure --- ### I LOVE ICANOTES - Overall rating: 5/5 - Reviewer: TONYIA H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) #### Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile --- Showing 1 - 10 of 130 Reviews [See All Reviews](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/) ## ICANotes Popular Comparisons [Carepatron vs ICANotes](https://www.softwareadvice.com/medical/care-patron-profile/vs/icanotes-ehr-software/)[RXNT vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/rxnt-emr/)[Tebra vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/kareo/)[athenaOne vs ICANotes](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/icanotes-ehr-software/)[AdvancedMD EHR vs ICANotes](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/1248-icanotes-ehr-software/)[Valant EHR Suite vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/valant-psychiatric-emr/)[EHRYourWay vs ICANotes](https://www.softwareadvice.com/medical/ehryourway-profile/vs/icanotes-ehr-software/)[DrChrono vs ICANotes](https://www.softwareadvice.com/medical/drchrono-profile/vs/icanotes-ehr-software/)[TheraNest vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/theranest/)[Alleva vs ICANotes](https://www.softwareadvice.com/medical/alleva-profile/vs/icanotes-ehr-software/)[SimplePractice vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/simplepractice/)[BestNotes vs ICANotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/icanotes-ehr-software/)[TherapyNotes, LLC vs ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/vs/therapynotes/) [Compare All Alternatives](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/alternatives/) ## Other Top Recommended Mental Health Software [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) **4.4** (1051) Recently recommended **78** times [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) **4.0** (7) Recently recommended **71** times [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) **4.7** (969) Recently recommended **53** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **51** times Stuck Between Options? 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