ICANotes is a software solution for behavioral health practices. Its key features include button-driven narrative charting capabilities, which enable clinicians to quickly create documentation.

ICANotes clinical notes can be made quickly and are narrative in form and individualized for the patient. The notes are specific to mental health and contain thousands of pre-existing content generation buttons, which are arranged in clinically logical ways.

ICANotes can also be customized to meet individual practice needs. The self-coding feature automatically determines the highest reimbursable E/M service code support by each generated note.

ICANotes is cloud-based, and it is best suited for midsize to large behavioral health clinics.

Auto-post payments
Auto-post payments

Auto-post payments

Chart faces

Chart faces

Chart room

Chart room

Prognosis notes

Prognosis notes

Progress notes

Progress notes

Comprehensive treatment plans

Comprehensive treatment plans

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



73 Reviews of ICANotes

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 73 reviews

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Janice from Aelogica

Specialty:  Other specialty

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

More ICANotes, less paperwork

ICANotes is an easy and fast way of creating professional clinical notes on patients. Plus, I can do it from my mobile or tablet.

Pros

It is very easy to use. The ability to tick checkboxes instead of writing everything makes it faster to create documentation.

Cons

Not very flexible or customizable. It provides the basics but it could get tricky on those that require individualized medical information.

Review Source

Darlene from TEAM (Together Every1 Achieves More)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy notes

My overall experience has been great I tell everyone I know about the systems because I feel that if I can use it anyone can.

Pros

a system which is user friendly that I can understand what is being told to do.

Cons

I have not experienced any issues with ICANotes it has always been a very friendly system to use.

Review Source: Capterra

Response: ICANotes, ICANotes

October 2018

Hi Darlene! Thank you so much for taking the time to share your experience with us! We truly appreciate the positive feedback.

Arom from Orion Behavioral Health Network

Specialty:  Psychiatry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

From a medical director’s point of view I like this system

I’ve been using the system for over 10 years. I do strongly prefer it to systems that are not specific to mental health. It definitely helps me train clinicians that I hire and bring into our system.

Pros

The ease-of-use and it is very helpful to have the checkbox symptom. I like the ability to do electronics prescribing. The system of clicking buttons to insert text helps speed documentation.

Cons

Sometimes glitchy. At times it will slow down. These issues are not unique to this program and I have experience been with multiple other electronic medical record’s. P

Review Source

Kara from Kara Heugly Counseling

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

It's the best. I've bought several. This one wins!!

Pros

The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating!

Cons

We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days.

Review Source

Kelly from Focus Residential Group, LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

ICANotes Reviewer

We've been using ICANotes for almost a year. I excitedly tell everyone who works in this field (SUD Residential) to check out ICANotes very reasonably priced program. We love the tech support, the video instructions on youtube and the ease of the software's use. The program is the easiest I've seen. Being a nurse-I've used many different software programs too!! We love ICANotes and have nothing but great reviews to give to the software program!!

Pros

Technical support, instructional video tutorials, ease of use.

Cons

It's a remote desktop connection (for us) and I'm unsure if that matters to some people.
We have NO COMPLAINTS....this program is awesome.

Review Source: Capterra

Response: ICANotes, ICANotes

September 2018

Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

Michael from Michael Fisher, M.D.

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Yes to Icanotes

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros

It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons

Initially, there were some quirky things about navigating , which have since been corrected.

Review Source: Capterra

Response: ICANotes, ICANotes

September 2018

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

Elizabeth from Clinical Counseling and Consulting Services, PLLC

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Versatile Software!!!

This software is geat! Try the free trial and see for yourself!!

Pros

You can do so much with this software!!! They also have superb customer service and training!

Cons

You can only customize their forms but they have some good forms! It looks hard to use but it isn’t.

Review Source

Maris from Solutions

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Too Simple

Pros

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Cons

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

Review Source
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great medical charting software

Medical charting

Pros

Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.

Cons

It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.

Review Source: Capterra

Christine from Yes I Can, Inc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very Basic Program , could be great but needs to be updated

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system

Review Source: Capterra

KARA from Kara Heugly Counseling

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

ICANOTES GETS 5 STARS OF EVERY THING------ BEST PROGRAM

OUR RECORDS ARE HIPPA COMPLIANT, SUPPORT IS THE BEST EVER. IT IS A LARGE PROGRAM WITH MANY FEATURES. TUTORIALS ARE ON YOUTUBE AND CHAT IS AVAILABLE CONSISTENTLY WITH TRAINED PEOPLE WHO SPEAK ENGLISH WELL. IT IS UPDEATED AND IMPROVED ALL THE TIME.

Pros

IT IS UPDATED CONSISTENTLY. THE SUPPORT IS IMMEDIATE AND THOROUGH!! CHAT IA AVAILABLE ALL THE TIME. THEY SPEAK ENGLISH CLEARLY. THEY OFFER TRAININGS AND TUTORIALS AND CONSULTATION. THE SUPPORT PEOPLE ARE HELPFUL, KIND AND WELL TRAINED. THEY CAN DO REMOTE HELP ALSO.

Review Source: Capterra

John from John S. Kruse MD, PhD

Specialty:  Psychiatry

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Clearly written with the working psychiatrist in mind.

Support staff are always courteous, well informed, and thorough.

Pros

Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.

Cons

Slow to boot up, small font on screen. Inability of patients to select their appointments from your schedule

Review Source

Kiki from Lincoln Behavioral Health, LLC

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Innovative, fast, and professsional way to create notes, treatment plans, and assessments

Despite internet delays, ICA Notes are professional looking documents that can be customized. It is also economic. It helps to practice on a fake client to learn the system but once you do (it took me about 10 times and trust me, I'm not computer savy). I can now do a progress note in about 3 minutes. Plus, there is no paperwork to worrry about losing.

Pros

I like how professional my documentation looks. I also like that I can add my personal touch and that I can there are screenings available to keep track of my client's progress.

Review Source

Julie from Thompson's Family Psychiatric Care

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Product works great WHEN IT WORKS! So frustrating that it has so many glitches (almost weekly)

Pros

I love the ease of documenting a well organized psychiatric note. HOWEVER I'M ON THE PHONE WITH IT AGAIN THIS MORNING!!! I feel like I have to come into work early just in case ICAN is down.

Cons

So many times (again almost weekly) that I have to call IT about server issues that slow down my practive. Can't access records or patient schedule. UGH!! AND even they never compensate you for the time that their product is not functioning!

Review Source: Capterra

Michael from Elements of Change

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2017

One the best EHRs I have ever used including the "big names".

Simply the best customer service of any company I have had the pleasure of working with. Throughout the whole company everyone is constantly working to accomplish some not so simple things (well as I see anyway) and this is to work for the providers to meet all the requirements of federal, state and private insurance sources while accomplishing meaningful use standards to get the provider paid appropriately for the level of services medically needed at all levels of Mental Health Service. Some companies just talk, not this one. They are always there when I need them and I have been with them for 4 years. Now I am just one provider but so far as I can see this company ICA NOTES could handle all you needs no matter how large. Michael Southern Board Certified Psychiatric APRN Garden City, Kansas. elementsofchangemsouthern@gmail.com.

Pros

So many things but the biggest pro for me as an individual provider is not having to type and still reach the highest medically correct billing. The ability to auto post payments from the clearinghouse right into ICA Notes is worth gold to me.

Cons

The only con to this program is it does yet have the ability to let customers self schedule or reschedule but I think this may be in the works.

Review Source

Jillian from GJB Health Services

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Slightly satisfied.

We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc).

Pros

We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.).

Cons

We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307

Tina from Port Recovery IOP

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Review of ICANOTES

Always works well and user friendly. Customer support is always available. Staff is always friendly. HAVE USED IT SINCE 2012

Review Source: Capterra

Gustavo from Centro Holistico de Salud Mental

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great Product

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Pros

Ease of use and availability on mobile devices

Cons

Sometimes it slows down

Review Source: Capterra

Margaret from Solutions Recovery

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Easy to use with wonderful support

The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.

Review Source: Capterra

Sara from Center for Sexual and Reproductive Health Psychology

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2017

IcaNotes for Psychology

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros

It's easy to use.

Cons

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

Review Source: Capterra

Displaying 1 - 20 of 73 reviews