--- title: "IDEXX Neo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IDEXX Neo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IDEXX Neo is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/) / IDEXX Neo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/idexx-neo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/idexx-neo-profile/alternatives/) # IDEXX Neo User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 117 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 57 reviews (49%) - 4 stars: 42 reviews (36%) - 3 stars: 8 reviews (7%) - 2 stars: 5 reviews (4%) - 1 star: 5 reviews (4%) ### Most mentioned pros - I enjoyed using IDEXX Neo because designed to be user-friendly. - The seamless flow both ways between Neo and the in house lab equipment was even better than anticipated. - I most liked the organization and modernization of IDEXX Neo. ### Most mentioned cons - Recently we found out the Card connect that is intgrated with Neo and recommended by Idexx had been charging us between 40-69 dollars every month since March of 2023. despite the fact that we were told everything had been cancelled. - It does lack some key features, especially when it comes to tracking the financial side of the system. - There are some key features that are lacking in the system, and it does seem to need some updates to make the system better. ## IDEXX Neo customer reviews Showing reviews 1-25 of 117 (page 1). ### Neo has helped streamline multi-location veterinary practice - Overall rating: 5/5 - Reviewer: Tanner M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Neo keeps coming out with improvements and taking feedback from users to make it better. Neo has made our clinics more efficient and puts all our information in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business. #### Cons Prescribing medications can be tedious at times, but once prescribed, medications are easy to track. #### Reasons for switching to IDEXX Neo Multi-clinics was challenging with a server product so we changed to cloud-based system. #### Vendor response Hi Dr. Miller, thank you for your feedback and for wholeheartedly recommending Neo to other multi-location veterinary practices! Great to hear that the frequent updates are making your clinics more efficient--please keep the suggestions coming! Replied November 2021 --- ### Neo engineers are always listening to us - Overall rating: 4/5 - Reviewer: Deborah P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software gurus listen to the user's needs and are constantly updating features to improve and add functions #### Cons Newer product and they are still working to make it a perfect product #### Reasons for choosing IDEXX Neo Cloud based system they were actively improving to be better then cornerstone #### Reasons for switching to IDEXX Neo It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system. #### Vendor response Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others! Replied November 2021 --- ### High expectations...poor delivery - Overall rating: 2/5 - Reviewer: Noah L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros cloud based system affordable comparitively #### Cons poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have" #### Reasons for choosing IDEXX Neo contract negotiations and good sales team #### Reasons for switching to IDEXX Neo Hoping to increase efficiency and remedy issues with previous software. --- ### Using Neo in small solo practice since Jan. 1, 2018 - Overall rating: 5/5 - Reviewer: Jeff W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware. #### Cons As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart. #### Reasons for switching to IDEXX Neo We were using a very outdated version of Avimark. Upgrading the software would have required a complete and very expensive hardware upgrade as well, so we decided to go to a cloud based system. #### Vendor response HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help! Replied January 2020 --- ### LVT from Michigan - Overall rating: 5/5 - Reviewer: Jupiter P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and always being updated. #### Cons Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise. However, one day it may get there. #### Reasons for switching to IDEXX Neo Tired of a slow software that would often freeze up and was not user friendly. #### Vendor response Hi Jupiter, thanks for recommending Neo, glad its brilliant simplicity and regular updates are so helpful for you and your team! Replied July 2021 --- ### Optimistic when I purchased it but disappointed in development - Overall rating: 3/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards. #### Cons There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing. #### Reasons for choosing IDEXX Neo Pricing, ease of use, and the promise of improvement of the product. #### Reasons for switching to IDEXX Neo I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use. #### Vendor response Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal. Replied September 2021 --- ### Neo was the change we needed during this pandemic time - Overall rating: 4/5 - Reviewer: Amanda V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning. I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed. #### Cons The analytics that we had in cornerstone from a management standpoint were much better. #### Reasons for switching to IDEXX Neo Our partner did not have cornerstone and was using software from the 90’s the decision was to switch both clinics over to neo #### Vendor response Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal! Replied November 2021 --- ### Excellent, adaptable & easy to use - Overall rating: 5/5 - Reviewer: Cyndi W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient. #### Cons Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however. #### Reasons for choosing IDEXX Neo Price, functionality, subscription-based (continuous free upgrades) #### Reasons for switching to IDEXX Neo I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.) #### Vendor response Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you! Replied January 2021 --- ### Perfect for a small or slower practice - Overall rating: 4/5 - Reviewer: Kalah T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests. #### Cons Need more ability to customize procedure templates and appt reminders (by appt type) #### Reasons for choosing IDEXX Neo Price, ease of use #### Reasons for switching to IDEXX Neo Avimark was used for 20 years and was full of useless codes and information --- ### Very Easy to Use - Overall rating: 5/5 - Reviewer: Tammy G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard. #### Cons Just that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software. #### Reasons for choosing IDEXX Neo We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software. #### Reasons for switching to IDEXX Neo We needed a newer software --- ### Decent option - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speed, Shows definate feedback from Veterinarians. #### Cons No Integration to different Blood testing machines, External Laboratories other than Idexx. Not Integrated to CRM option. #### Reasons for choosing IDEXX Neo Using similar product - minimal staff training. #### Vendor response Hi Mike, thanks very much for your feedback and for recommending Neo to others! Replied August 2020 --- ### Neo provides a great user-friendly platform. We have been using it since October of 2016. - Overall rating: 4/5 - Reviewer: Joshua S. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great. #### Cons While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air. #### Vendor response Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible. Replied April 2018 --- ### NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates! - Overall rating: 5/5 - Reviewer: Hans K. - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software. #### Cons If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version #### Vendor response Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer. Replied June 2018 --- ### Decent product with room for improvements - Overall rating: 4/5 - Reviewer: Gia K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are pleased with the program and find it generally easy to use and efficient. We have some minor tweaks we would make but have no major issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We like the ease of use to create a client/patient and schedule appointments. The new feature allowing us to see cancelled or deleted appointments has been a wonderful addition as well! #### Cons We dislike that some features are often changed that do not necessarily need to be changed. Also having a "no-show" option in addition to "Canceled or Deleted" would be very useful. #### Vendor response Hi Gia, thanks for your feedback, always good to know where we're hitting the mark and where there is room for improvement. Great to hear that the recent enhancement of allowing you to see cancelled or deleted appointments is so helpful--we like your suggestion for ways to make that even better! Replied November 2021 --- ### A disappointing experience with a software that had a lot of potential. - Overall rating: 2/5 - Reviewer: Gianna W. - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use. #### Cons The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning. The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory. There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment. #### Vendor response Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon! Replied April 2018 --- ### IDEXX Neo is a must have software at our practice - Overall rating: 5/5 - Reviewer: Carsyn D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I most liked the organization and modernization of IDEXX Neo. After experiencing other veterinary softwares, they often feel outdated and disorganized compared to IDEXX Neo. This software does it all- scheduling, record keeping, invoices, and prescriptions- making it really user friendly for a busy veterinary clinic. #### Cons I have no complaints about IDEXX Neo! --- ### Its an overall great product - Overall rating: 4/5 - Reviewer: Katherine P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is overall a super easy software to use #### Cons There are still bugs to work out but i think it has the potential to be a 10/10 product #### Vendor response Hi Katherine, thank you for the feedback that Neo is super easy software, and for recommending it so highly to others! Replied November 2021 --- ### Easy to use - Overall rating: 4/5 - Reviewer: Heather B. - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs. #### Cons Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo. #### Vendor response HI Heather, great to hear that Neo is easy for your team to learn and that you are getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice needs. We also really appreciate your suggestions about future ways we could improve Neo! Replied November 2018 --- ### Idexx Neo - Overall rating: 5/5 - Reviewer: Charles C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ok #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the dashboard. Would like to be able to print a travel sheet from the software. #### Cons We niw need two way texting and the ability to text forms to our clients and receive them back by text. #### Vendor response Hi Charles, thanks for your feedback, glad to know where we're hitting the mark and where there's room to improve. If you haven't already, please take a minute to suggest those two enhancements on the Neo Idea Portal, you can find a link to it in Neo itself. Replied November 2021 --- ### Happy with the service, but needs a few minor adjustments - Overall rating: 4/5 - Reviewer: Daniele M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements. So far all the new roll outs have been positive. #### Cons My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders. It is a drop down calendar and it is horrible. #### Reasons for choosing IDEXX Neo Connectivity with my diagnostic options #### Vendor response Hi Daniele, thanks for your feedback. Good to hear that Neo's integration with your diagnostics is a big help to your team, and that you like the regular updates. Speaking of that, if you haven't already please share your suggestion for date entry with support or on the Neo enhancement portal. Over 90% of our updates are direct responses to suggestions from users like you! Replied October 2020 --- ### Best software I've used - Overall rating: 5/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has made managing records and clients and things so much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and being able to customize everything #### Cons It is a pain when it has issues or isn't working because then you can't do anything on it. I would say that is the biggest disadvantage. #### Reasons for switching to IDEXX Neo The ease of use and the price #### Vendor response Hi Leslie, thanks so much for your feedback, and for recommending that other veterinary practitioners give Neo a try. We won't argue with your point that Neo is the best software that you've used! Replied October 2022 --- ### Review - Overall rating: 4/5 - Reviewer: Cheryl P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very user friendly software. Easy to use #### Cons it is not compatible with some of our other software #### Vendor response Hi Cheryl, thanks for giving Neo such high marks for Quality and Ease of Use, glad to know that it is helping you and your team! Replied November 2021 --- ### Neo - Overall rating: 5/5 - Reviewer: Harrison G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Very user friendly and easy to train staff on. #### Cons I have no problems with Neo. Nothing negative I’ve come across. --- ### IDexx Neo - Overall rating: 5/5 - Reviewer: Mallorie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a great company to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use the software and I love the customer support. #### Cons There are random things that will be made in neo slowly but surely one being possible online scheduling for clients. #### Vendor response Hi Mallorie, thanks for recommending that other veterinary professionals check out Neo! We will pass your compliments on to the awesome support team. Replied November 2021 --- ### Neo user for 2 years - Overall rating: 3/5 - Reviewer: Laura D. - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time. #### Cons There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving. #### Vendor response Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it is essential for us to know where we are hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019! Replied November 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/?page=2) --- IDEXX Neo Reviews, Pros and Cons - 2026 Software Advice