1 million+ businesses helped. Get advice
Get Free Advice
IDEXX Neo vs Onward Vet
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.9 / 5
Value for Money
4.3 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
3.9 / 5
4.9 / 5
Last Review Written
February 24, 2025
August 1, 2021
Pros/Cons
Pros
- Customer service is great. They are good about taking enhancement requests and improving the software.
- As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice.
- We like the ease of use to create a client/patient and schedule appointments. The new feature allowing us to see cancelled or deleted appointments has been a wonderful addition as well.
Cons
- All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.
- Different batches of medications cannot currently be tracked separately. Invoices closed out on one doctor by mistake cannot be easily switched - payment must be deleted and re-entered.
- No whiteboard built in, editing of estimates/invoices, overwriting when other users are in the record.
Pros
- I have not been disappointed and am continually impressed with how "user friendly" it is. The support I receive from Rajat is the best.
- Additionally, whenever we have had questions or suggestions to improve the functionality for our practice, The customer support team have been great. Definitely recommend this software.
- We have used this system for 3 years and have been very pleased with the functionality and simplicity of the software as well as the ability to train new staff members on its usage.
Cons
- At the start it was a bit confusing and frustrating to learn the flow of the program.
- We do not have to search for lost paper records anymore.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
