Inbox Health

RATING:

4.5

(14)

Overview

Reviews

Alternatives

About Inbox Health

Inbox Health is built for billing teams and directly addresses one of the fastest-growing problems in healthcare–the challenge of patient A/R. The platform automates patient billing and patient payments and modernizes the patient support experience. Inbox Health allows billing teams to send clear medical bills immediately after service and accepts a variety of payment methods, including credit cards, digital wallet payments, ACH, phone payments, and paper checks. Patients pay through a HIPAA-compliant portal that they access using only their birthdate. The software meets patients where they are at by giving them the choice to communicate over the channel that they prefer (SMS, email, or snail mail). If a patient has questions about a bill, Inbox Health provides fast, ...

Inbox Health Pricing

Please contact Inbox Health for more pricing information

Free trial:

Not Available

Free version:

Not Available

Slide 1 of 5

Other Top Recommended Medical Software

athenaOne

3.8 (845 reviews)

Recently recommended 429 times

DrChrono

4.0 (479 reviews)

Recently recommended 338 times

RXNT

4.3 (438 reviews)

Recently recommended 280 times

AdvancedMD EHR

3.6 (453 reviews)

Recently recommended 203 times

Inbox Health Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

Most Helpful Reviews for Inbox Health

1 - 5 of 14 Reviews

Read All 14 Reviews

Isaac

Verified reviewer

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2022

Great Product

It has been great! [SENSITIVE CONTENT] and the whole team have done a great job!

PROS

When a patient makes a payment via Inbox Health it automatically applies the payment to the patient's account in our billing system (AdvancedMD) without having to review the account.

CONS

There haven't been any issues that I can think of with the software. Inbox Health is always looking for ways to improve the software.

Debra

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2023

Great return on investment

Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.

PROS

Ease of use and patient responsiveness across different practices and specialties

CONS

I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat!

Reason for choosing Inbox Health

Ease of use, easy to read patient statements, electronic communication alternative to paper

Reasons for switching to Inbox Health

Billing colleague recommendation

Bonnie

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Too Many Glitches

We’ve had a poor experience with In Box Health.

PROS

I like the concept of the ease of billing. However, there are too many glitches in the software.

CONS

It’s not dependable. There are too many errors in the program.

Reason for choosing Inbox Health

They said they had experience working with Office Ally.

Dottie

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

Value Added Service

My staff can handle more accounts now that Inbox Health does a large portion of our patient collections automatically. Our providers revenue has increased and we are collecting in a shorter period of time then we ever did before.

PROS

The implementation was seamless. Customer support is superior to any other software company I work with. My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time because of Inbox Health.

CONS

The word used to describe an adjustment in the system doesn't make sense. Synching issues at times can be confusing.

Reason for choosing Inbox Health

Inbox Health worked with us to make their system synch with Medisoft. They went through the Beta testing phase and made it work.

Reasons for switching to Inbox Health

Poor customer support. Many glitches in the software. Email statements were not being sent due to internal issues at Bilfllash with no estimated fix date in the future. $20,000 was paid to another medical provider and it took Bilfllash 6 months of us harassing them for them to rectify the issue. Dishonest communication about promised fixes or implementation of tracking that never occurred.

Donna

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2021

Inbox review

I’m very pleased with what it has done for my clients and their patients. They have seen increased revenue

PROS

The interaction between patients and the Inbox team has freed my life up so much to run my business

CONS

It’s not very intuitive in operation. It too a while for them to create training. I think it would be better to have reminders sent out from the application when there are errors in addresses and such that stop billing. We don’t go into the application daily just when necessary at this point because we are short staffed but it would be nice to get a report or something that lets us know about billing cycle errors

Reason for choosing Inbox Health

I didn’t look at anything else

Read All 14 Reviews