Ease of use, robust features. Innate is simple, intuitive, efficient and creates amazing notes, simplifies billing, and accounting and scheduling are fantastic as well.

The only thing I can say here is the software is constantly being improved so, rarely, there are large updates to install.

So far, I have had a positive experience with Innate. I would recommend it to all my friends and colleagues.

I love that I was able to transfer my existing patients into Innate. I also like that they are constantly updating the software with new features. I like the dark background, I feel like its easier on the eyes. I also like how easy the software is to use as well as the abundance of different kinds of reports I can generate depending on what info I'm looking for

Some of the videos are outdated due the fact that the software is constantly being updated. I wish Support was available 24/7 or at least by 9am Eastern Time. When I start seeing patients, there might be an issue with the software, but I have to wait until the technicians start before my problem can even be addressed and this can put me behind.

Empty promises

The promised performance that it would solve all practice issues.

The under delivery of the product, the promise that we’re not fulfilled.

Innate has been nothing short of phenomenal! Incredibly easy to use and really streamlines the entire office. Finish notes, send billing, and make appointments with just a couple clicks. Saves a ton of time! I can’t imagine having an office without it.

Easy to learn and use. Simple one click features that completes notes in seconds. Use of the Cloud enables you to work from any device while also taking the stress off of worrying about your data backing up. Support videos provide great training tools for new and current employees.

It does have to be specifically used on Windows 10 devices. Would be nice to have options for iPads to translate information into the system just like the new patient paperwork. On the appointment screen, it would be great to double click on an available block and have it auto populate the selected date and time that was clicked on, rather than having to then go in and select patient as well as appropriate date and time. Have also noticed that some things are one click while others are two (mostly with appointments). But this is being very picky, as we’ve absolutely loved using the software and it has worked great for us!!!

I am struggling. I can see the potential that the software has and I know when I get the hang of it I will thoroughly enjoy it. But I am three weeks in and I have no idea what I am doing. I have watched videos and even attended a demo. The videos were very basic and didn't answer many questions. The demo was too advanced as the doctor had the iTablet program (which is an extra expenseth at I did not buy) so he had many feature I did not. It was hard for him to help guide me when he was unsure what features I lacked. I still have yet to successful submit a claim to insurance. There is a lot more learning I have to do to understand the program and a lot more time needs to be dedicated to setting up the templates. I went into practice immediately seeing patients and that is where I made the mistake. I should have bought the program 3 weeks prior to seeing patients so I could invest the time in setting up my templates and figuring out the system. I was hoping I would catch on fast, but that has not been the case.

The dark background. As someone who suffers from migraines and headaches, having a dark background helps reduce bright light exposure.

Lack of support/help unless I pay extra for it.