About Innate

Innate is a cloud-based employee health record (EHR) software that enables medical organizations to manage scheduling, claims, payment processing, electronic billing, clinical documentation, accounting, and other operations via a unified portal. The platform enables users to simultaneously view multiple patient records and handle service lines, appointments and other daily activities.

Innate allows medical professionals to view patient details in room-specific dashboards, handle the patient flow and schedule future visits using a centralized dashboard. Users can view and update insurance claims data and digitally send an explanation of benefits (EOBs) statements to insurance providers. Additionally, the system automatically verifies patient IDs using the built-...


Read More

Supported Operating System(s):

30 Reviews of Innate

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

October 2020

User Profile Picture

Joel from Lindeman Chiropractic PC

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Best EHR to date

Pros

Ease of use, robust features. Innate is simple, intuitive, efficient and creates amazing notes, simplifies billing, and accounting and scheduling are fantastic as well.

Cons

The only thing I can say here is the software is constantly being improved so, rarely, there are large updates to install.

Reasons for Choosing Innate

Better all-around software.

November 2020

Dean from Meylor Chiropractic

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Innate EHR

So far, I have had a positive experience with Innate. I would recommend it to all my friends and colleagues.

Pros

I love that I was able to transfer my existing patients into Innate. I also like that they are constantly updating the software with new features. I like the dark background, I feel like its easier on the eyes. I also like how easy the software is to use as well as the abundance of different kinds of reports I can generate depending on what info I'm looking for

Cons

Some of the videos are outdated due the fact that the software is constantly being updated. I wish Support was available 24/7 or at least by 9am Eastern Time. When I start seeing patients, there might be an issue with the software, but I have to wait until the technicians start before my problem can even be addressed and this can put me behind.

Reasons for Choosing Innate

More people I know have Innate and I felt their support team was better.

Reasons for Switching to Innate

To be HIPPA compliant

October 2020

Richard from Choice of Health

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Review

Empty promises

Pros

The promised performance that it would solve all practice issues.

Cons

The under delivery of the product, the promise that we’re not fulfilled.

Reasons for Choosing Innate

Sold a vision

Response from Innate EHR

Replied October 2020

Dr. Snow, thank you for your review, however our records do not reflect that you installed Innate-EHR?

October 2020

Nicole from Stewart Chiropractic & Wellness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Ease & Efficiency

Innate has been nothing short of phenomenal! Incredibly easy to use and really streamlines the entire office. Finish notes, send billing, and make appointments with just a couple clicks. Saves a ton of time! I can’t imagine having an office without it.

Pros

Easy to learn and use. Simple one click features that completes notes in seconds. Use of the Cloud enables you to work from any device while also taking the stress off of worrying about your data backing up. Support videos provide great training tools for new and current employees.

Cons

It does have to be specifically used on Windows 10 devices. Would be nice to have options for iPads to translate information into the system just like the new patient paperwork. On the appointment screen, it would be great to double click on an available block and have it auto populate the selected date and time that was clicked on, rather than having to then go in and select patient as well as appropriate date and time. Have also noticed that some things are one click while others are two (mostly with appointments). But this is being very picky, as we’ve absolutely loved using the software and it has worked great for us!!!

Reasons for Choosing Innate

Recommendations from other DCs mainly. Had the opportunity to use both as well, and in just a brief trial period preferred Innate.

Reasons for Switching to Innate

The other system didn’t offer as many features as Innate, so we had to create a lot of work arounds which is very time consuming!

October 2020

Candace from Seuferer Chiropractic, L.L.C.

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2020

Appreciate the program, but I am struggling

I am struggling. I can see the potential that the software has and I know when I get the hang of it I will thoroughly enjoy it. But I am three weeks in and I have no idea what I am doing. I have watched videos and even attended a demo. The videos were very basic and didn't answer many questions. The demo was too advanced as the doctor had the iTablet program (which is an extra expenseth at I did not buy) so he had many feature I did not. It was hard for him to help guide me when he was unsure what features I lacked. I still have yet to successful submit a claim to insurance. There is a lot more learning I have to do to understand the program and a lot more time needs to be dedicated to setting up the templates. I went into practice immediately seeing patients and that is where I made the mistake. I should have bought the program 3 weeks prior to seeing patients so I could invest the time in setting up my templates and figuring out the system. I was hoping I would catch on fast, but that has not been the case.

Pros

The dark background. As someone who suffers from migraines and headaches, having a dark background helps reduce bright light exposure.

Cons

Lack of support/help unless I pay extra for it.

Reasons for Choosing Innate

Because I am looking to merge my clinic with another clinic that is already using Innate. We felt that this would make the merge easier.

Reasons for Switching to Innate

No longer with the HealthSource franchise so I no longer have access to HSWorx

Response from Innate EHR

Replied October 2020

Dr. Seuferer, Thank you for your review, We are forwarding this to our development team who will be resolving these issues.