My Vision Express by Eye Care Leaders Software Software


 

My Vision Express is an integrated electronic health records (EHR) and practice management solution created specifically for optometrists and opticians. The solution helps to manage charting, practice organization, optical point of sale and overall patient care.

My Vision Express offers an interactive platform to design workflows that align with a variety of practices. The built-in scheduler allows staff and physicians to schedule appointments by location, doctor or slot availability. The solution also includes billing and inventory management capabilities as well as optical point of sale to track the sales process for contact lenses, eyewear and other non-prescription products.

My Vision Express’ patient management feature helps manage patient records, categorize information, maintain prescription history and more. Physicians can securely communicate with their patients and staff via text messages, emails and voice calls.

My Vision Express works for all sizes including single-doctor office, multi-location chain or integration with hospital medical systems.

 

My Vision Express by Eye Care Leaders Software - Modify inventory
 
  • My Vision Express by Eye Care Leaders Software - Modify inventory
    Modify inventory
  • My Vision Express by Eye Care Leaders Software - Checkout
    Checkout
  • My Vision Express by Eye Care Leaders Software - Comprehensive exam
    Comprehensive exam
  • My Vision Express by Eye Care Leaders Software - Patient information
    Patient information
  • My Vision Express by Eye Care Leaders Software - Print preview
    Print preview
  • My Vision Express by Eye Care Leaders Software - Quick order
    Quick order
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

27 Reviews of My Vision Express by Eye Care Leaders Software

 

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Software Advice Reviews (25)
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Showing 1-20 of 25

Steven from Eye Care Center of Ocala
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Best EMR for eye care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought this software in 2009 and have never considered changing.

Pros

Easy to customize, they are always pro-active about updating the software, there's a lot of functionality and integration with equipment. Compared to other optometry EMRs this is by far the easiest to use.

Cons

It used to be hard to get a hold of technical support but it's a lot better now. I think they hired a lot of new support people. Also the support is local.

 
 

Jonathan from Abba Eye Care
Specialty: Optometry
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even through the changes within their organization, My Vision Express and Insight Software have maintained a strong business relationship with us, an Enterprise account. As I'm the primary contact for our business relationship, I'm very grateful for our representatives and their knowledge in the software.

Pros

Very customizable, especially if you have an onsite staff member who is advanced in SQL troubleshooting. We use the local install, so we can typically troubleshoot most issues in-house. Whenever we come across a feature that's not available to be customized, we will contact our Enterprise rep to submit the enhancement request. Great working relationship between our organizations too.

Cons

Granted, MVE has many training resources available to our company before anyone here knew what MVE is. Once we started to mold our processes to reflect our internal policies, we got to work with our rep to make changes to our processes, but there are many items that cannot be hidden (in the customizer) from our end-users. This presents the need for a lot of in-depth training that takes time and money.

 
 

Amie from Pacific Eye Surgeons
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great Software for Optical!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Great Inventory management. Interfaces with Labs/ Insurance/ Marketing/ CLX are fantastic!

Cons

Reports features are not as strong as I would like but I am more picky and analytical than the average Optical Manager.

 
 

Alisha from Blink Eyewear
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to use with many great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy and clean program to work with. Easy for new staff to learn. They are always improving their features. Overall very good. I heavily researched all the programs available and this was bar far the best.

Pros

Orders module makes it easy to place orders.
Exam module is quick to navigate and flows well through out an exam.
Support is normally good at getting back to you. Easier if you use their Live Chat feature.
Love the time clock feature for staff to clock in and out.
Messages module works well to leave notes for other staff/doctors (but it isn't an instant messenger system)

Cons

Reporting Portal - loads slowly. Would like better metrics reporting such as gross revenue per patient etc (metrics from the Management & Business Academy report).

Calendar takes a long time to load, but when loaded, it works fine. Calendar only shows 5 doctors at a time, have to use the drop down menu to show the other doctors each time you open the calendar. (We have up to 7 or 8 schedules that we need to see simultaneously).

 
 

Gerry from Doctors Eyecare
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Certain support people are really good, training videos very good, but some support needs to be improved badly. The thing is, read the reviews and most company's support is pretty awful.

Pros

Can run in the cloud or run on your own server. What we do is run our own cloud and use Remote Desktop to access the program on our own MS Server. This is tremendous and powerfully flexible option that few PMS systems allow. The inventory is great, the reports are fine. Overall more good than bad. Great integration with all pre-test instruments.

Cons

The time to open the scheduler is frustrating!!!!!! This is the weakest point. I also wish the product was written on the Postgre SQL or the MYSQL database. as the MS-SQL they use is only OK. Also the hidden cost of it (free till 10,000 records I think) and the speed of it leaves something to be desired.

 
 

Benjamin from Lifetime Vision and Eye Care, Inc
Specialty: Optometry

August 2016

August 2016

Average product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is optometry specific and is complete for office management, optical management, as well as takes care of everything on the doctor side. As long as you don't need help from MVE directly, you can get by.

Likes Least

The technical support is terrible. The cloud connectivity is very unstable even with the fastest internet service from Comcast or ATT.

Recommendations

Consider a local server over the cloud system. It's worth the extra cost.

 
 

Raj from Doc Vision
Specialty: Optometry

April 2016

April 2016

Stay Away From My Vision Express

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Selling Pitch & their Demo

Likes Least

There software works great on there demo mode but not in real time. It lag and keep on deleting info. If you get to there tech support they will blame you for everything.

Recommendations

Before buying call there tech support and see if they even pickup the phone or leave them message and see how many weeks they take to answer. Team of 15 people running the whole company.

 
 

Mayur from Mayur Desai Optometry PC
Specialty: Optometry

January 2016

January 2016

Not worth consideration for busy practices.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program updates regularly. It looks good and has an acceptable layout. It is customizable.

Likes Least

Poor customer service and response times. It can take up to a week to get resolution. The cloud-based software runs slow and is unreliable and goes down frequently, crippling our busy practice. My patient flow is much slower using this program, than with paper. Reports are not comprehensive. Billing in US$ vs CAD when doing business in Canada.

Recommendations

I recommend looking out for these key issues: the time it takes to navigate through the program during an exam, stock reports vs those that would need to be customized for a fee, customer service rating, ease of reviewing previous data and exam summaries, server integrity/ uptime, US provider vs Canadian provider billing in foreign currency.

 
 

Tracy from Visionhealth Eye Center
Specialty: Optometry

July 2015

July 2015

Clinic Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like all the functions the software provides. The product keeps up with the newest trends and changes in optometry. The vendor is great always helpful when issues arise.

Likes Least

We are server based and I am not sure if this has anything to do with it, but I wish the software would change screens quicker. It seems as if you are going between screens (example: calendar to exam) it takes a lot of time for it to load.I wish the vendor provide more notification when an update or a new patch is being dropped.

Recommendations

It is great software for any optometry practice. I do recommend having a very good internet provider and stable service, in rural communities this may be an issue for MVE to have optimal performance.

 
 

Alexis from Eye Surgeons and Consultants
Specialty: Other specialty

April 2015

April 2015

Very Easy and Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My Vision Express is very easy to use. Right now I'm only using it for the practice management, mainly for inventory reasons. I can keep track of what comes in and leaves the practice very easily. Also, no more writing orders, which means no filing. (LOVE THAT)
As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.

Likes Least

At the moment, the only thing I can think of is the allocation portion of the program while taking payments. Soma payments don't allocate accurately and they have to be fixed manually, but this is pretty easy to do also. I haven't tried it with the checkout turned on though, so we'll see if that helps. Other than that, I can't really think of any negatives.

Recommendations

Honestly, just evaluate what you really are going to use the program for. I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use. I would definitely recommend it to anyone that is looking for software for your practice.

 
 

Roy from Victor Family Eyecare
Specialty: Optometry

March 2015

March 2015

This system has all what you would need to run an optometric practice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is simple to use and you could find self help at support.myvisionexpress or by calling the help desk to walk you through issues.

Likes Least

Sometimes it takes more clicks to get to a different part of the patient chart than you would expect.

Recommendations

Of course, the most import is the examination part. Take a look at the flow and customization of the exam for each doctor. Also, VSP auto calculates for you with the authorization number.

 
 

Alanis from pearle vision
Specialty: Optometry

March 2015

March 2015

Amazing Customer Service Reps at My Vision Express

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many. She refers me to the department needed if the issue is out of her hands. My issue is always handled the same day! She's so bright and awesome.

Likes Least

We can not do Eye Med insurance or Humana insurance through this program. I was told that this would be added soon.

Recommendations

Its a very easy program to adapt to. There is always someone to assist when questions arise!

 
 

Heidi from Kitsap Optical
Specialty: Billing services

February 2015

February 2015

MVE works with our office

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The support! The people are very kind. They have an answer for everything, and if they don't, they will get it for you!

Likes Least

The insurance fee schedules are very confusing. I've been working on setting them up for almost a year now.

Recommendations

This is great software; it's very convenient. All information for one patient is all in one spot!

 
 

Donna from Central Vision Care
Specialty: Optometry

February 2015

February 2015

Office Manager, Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.

Likes Least

I wish they were here in person. But their help over the telephone is excellent. All support is quick to respond.

Recommendations

Keep an open mind. Some more expensive and bigger companies are not always better.

 
 

Diane from Dr. Janet M Helms
Specialty: Optometry

February 2015

February 2015

MVE Express

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very easy to work with and the support staff is very helpful.

Likes Least

When they make changes sometimes they have to correct things that worked before and not working with the updates.

Recommendations

Just use it and you will see that it is very user-friendly.

 
 

Michelle from Rose Optical
Specialty: Optometry

February 2015

February 2015

MVE is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best part is that they always have a solution to problems! They are very friendly to doctors and staff.

Likes Least

There nothing that I do not like about the product.

Recommendations

Give MVE a chance. Their customer service is amazing and they always go above and beyond.

 
 

Anthony from Gulf Coast Technology Solutions
Specialty: Other specialty

February 2015

February 2015

Install / upgrade of MVE

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer support is the best, and that's why I would recommend it to anybody .

Likes Least

There is not one fault that I can find with the vendor or its product.

Recommendations

I would recommend to all professionals in the medical field.

 
 

Christina from Eye, Etc.
Specialty: Optometry

October 2014

October 2014

MVE is not what we thought it would be

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There's not much I like about it.

Likes Least

The customer service is horrible. We don't have time to call every time there's a problem, which is daily. We were told that this system was ready to use but have had to endure many "upgrades" or "builds" We've been told that it wouldn't change much. But there are 70 pages of info on it. Maybe my opinion of "not much" and theirs differ. On average, it takes two weeks to get a phone call back from tech support. I recently told one of them that, and they told me that I'd get a better response by e-mailing them. Why wasn't this the protocol from the beginning?

Recommendations

Shop around. Ask everyone that you know that has a thriving practice. Don't waste your time with this system.

 
 

David from David M. Girardi, OD, LLC
Specialty: Optometry

October 2014

October 2014

An Apple-applicable practice software and EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to get questions answered. Also, they are constantly upgrading and making improvements for EHR operations.

Likes Least

I have compatibility issues with my Apple computer. We use a Microsoft app to allow compatibility, and it tends to freeze and lock up on us.

Recommendations

If you have Windows-based software, the EHR and Practice Management software should work well and is very capable of providing lots of office reports and meeting Meaningful use guidelines.

 
 

Frank from Holland Accu Optical
Specialty: Optometry

October 2014

October 2014

Two Thumbs Up!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It literally takes all our paper waste away, and now we have a database of our customers and their information, purchases, and prescriptions.

Likes Least

There isn't too much not to like about the program. The beauty of the program is that if you have something that needs to be added or customized, it's simple and easy to do.

Recommendations

I recommend that you do not hesitate to change your company over to an innovative software program like My Vision Express,

 
 
 
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Showing 1-2 of 2

Mary from Mary A. Grant, O.D.

May 2017

May 2017

Great customer service. Great tech support. Great training. Great system. Value based.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons

"Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

Review Source: Capterra
 

Mary from Mary A. Grant, O.D.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great customer service. Great tech support. Great training. Great system. Value based.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am going paperless! Billing is easier, faster, more accurate. No more ledger cards, daysheets, hours of insurance reconciliation... No more hunting for patient charts just to verify a prescription. No more filing!!!!! Can send forms to patients through the portal and the system uploads the info automatically. That right there is worth it all. And, it's reasonably priced. I paid for what I need. Oh, and did I mention great customer service? Yes, that too.

Pros

The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons

"Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

Review Source: Capterra