About InSync Healthcare Solutions

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device.

InSync’s platform i...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

193 Reviews of InSync Healthcare Solutions

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(126)

126

4 stars

(52)

52

3 stars

(7)

7

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 193 results

March 2021

Claire from Olivier Group Wellness Center

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Insync - efficiencies on EHR and RCM sides

Overall Insync Healthcare Solutions is a comprehensive integration of clinical and business in one user-friendly customizable product.

Pros

We have been using Insync for a year now and overall have been very pleased. On the EHR side, the customization of the platform, particularly the Encouter Notes has been the best feature. Being able to tailor it to our patient population with integration of review of systems, quick check-boxes and so many scales has streamlined our documentation and improved efficiency. On the RCM side, having a designated team has been invaluable! Our Accountant Managers have been very knowledgable and creative, out-of-the-box investigators and our revenue stream has steadily increased over the past year. Additionally, the Customer Support Team has also been incredibly accessible and so helpful in problem-solving issues that arise.

Cons

The reports are plentiful, but almost too many options. It has been somewhat challenging to find the right reports to measure productivity. The RCM team continues to take our feedback and are regularly updating and improving reports.

Reasons for Switching to InSync Healthcare Solutions

Web-based updates were slow-coming with Valant and the RCM contracting partner, Zirmed/Waystar/Navicure was not easy to work with and was bought and sold several times.

April 2021

wendy from Integrative Health Consultants

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Integrative Health Consultants

I was happy for the most part that we were still able to manage in the middle of a pandemic and execute everything as best as we could. That being said, I was very disappointed with the fact that we were not able to have a smooth transition with the medical record data migration. The entire implementation team knew we were coming from "Therapy Notes" product. Yet you had no "work around" for a smoother migration. Once the patient data was moved, it seemed as though we were left to figure out a process. But in all honesty, if I had to build a spreadsheet and download data, and upload file to spreadsheet, why bother? I may as well just upload it directly into the new system myself. To send it to [SENSITIVE CONTENT HIDDEN] at Insync would have basically added to the process. I find it hard to believe that we are your only clients that have had such an issue. We aren't the only ones that have worked with Therapy notes prior to InSync. So the fact that your team doesn't have additional support or a better way to go about the process other than building a spreadsheet, surprises me. Although I am considered a super user, I am still not very confident in what I am doing. I am however willing to follow prompts and troubleshoot as necessary.

Pros

I loved that most everything is customizable per the user. Anything that we needed as an organization could also be accommodated or was something we were told we could see in the future.

Cons

From my perspective (not very tech savvy) I was confident I could learn how to use the system pretty easily. However, It's quite a maze trying to learn where to go to get started when you need to configure something diferently. It's like we need to assume what we are supposed to search for in the search bar. It seems some things save or revert to a default status or populated for me. When we upload documents to the doc manager, the clinician is auto populated from the prior time it was used. It has also done this in other places within the system. It should clear once we save the doc. etc.

Reasons for Choosing InSync Healthcare Solutions

InSync had the Self Check in process, capable from a kiosk.

Reasons for Switching to InSync Healthcare Solutions

Therapy Notes was quite primitive of its capability. We were looking for a system that would be able to cross from billing, to check in, to check out, and also contain clinical side.

June 2020

Elizabeth from Northwest ADHD Treatment Center

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Customer support

2.0

Functionality

2.0

June 2020

Worst EHR I have ever used

Worst, most time consuming and ineffective EHR I have worked with. And I have worked with many including in hospitals, private organizations and for the government. I would gladly go bad to any previous EHR just to avoid working any longer with InSync. This does NOT function well for the providers at our clinic using it. It has been a frequent and regular source of complaint

Pros

In theory the idea that it is customizable was appealing. I can't call that a pro because it does not function effectively. I can honestly say that after working with it for more than a year there isn't a single thing I like about this EHR. I hate it. I don't have an option to change as I am part of a group practice that purchased it but all providers there reflect regularly on how displeased we are with InSync

Cons

Constant bugs and problems. It does not appear that it is even checked for basic bugs after changes or updates. There are too many problems to list but something as simple as scheduling is so convoluted and problematic. It seems clear that the coders making the changes have no idea what it is like to use an EHR as a mental health professional, what is needed etc. A year later we are still having problems regularly. It is so incredibly time consuming just communicating with support staff about problems with InSynch - I never try to customize or improve anything because I can't rely on it to work and I can't even take time to think about what would be idea because so much time is spent asking about basic functions that aren't working or surprise problems

Reasons for Switching to InSync Healthcare Solutions

This was the choice of the owners of the group practice.

February 2021

Linda from Linda M Guhe, MSW

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Happy Customer

I only first went live beginning February 2021, with the encouragement of [SENSITIVE CONTENT HIDDEN]., my Implementation Specialist. I admit, in the beginning I felt overwhelmed because I am the sole provider I had to learn all aspects of the software. However, [SENSITIVE CONTENT HIDDEN] encouraged me to hang in there and promised the support would be there when I needed. I'm very happy I hung in...Insync is going to make my professional life so much easier.

Pros

Insync allows me to bring all facets of my business under one umbrella: program management, submitting claims, client/patient statements, clearinghouse, credit card processing, patient portal with customized forms for progress notes and initial assessment, along with HIPAA and consent for treatment, and telehealth with Zoom that is very reliable. With the portal, patients can make their credit card payments online and send/receive emails that are all HIPAA compliant.

Cons

Setting up insurance companies was a bit of a challenge; however, that is because I forgot to change my address on Medicare website which caused a glitch in processing claims.

Reasons for Choosing InSync Healthcare Solutions

I actually signed on with AdvancedMD which proved to be too robust for a sole provider, for me anyway. There are way too many functions to learn and process. I ended up terminating after about 4 months. It would be great for a larger business. Insync Healthcare is more reasonable financially than AdvancedMD and Icanotes with all other added aspects of my business as well.

Reasons for Switching to InSync Healthcare Solutions

Specifically, aspects of my business were spread out. Program management and electronic billing are included with Icanotes. However, every other aspect of my business was outside Icanotes software: clearing house, the telehealth, credit card processing, initial assessment had to emailed to patient in paper form to be completed and returned to me via email, fax, or snail mail. Patients had to go to my website to make credit card payments. All aspects of my business were too scattered to function smoothly. With Insync, everything for my business in all under one umbrella.

May 2021

Jessica from SquareOne

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

A business that prioritizes integrity.

I had the opportunity to speak with a very personable sales representative who's motive was to inform not to say anything and everything necessary to close the sale. The software itself has all of the functionality needed, and ultimately is the platform that I have been desperately searching for! After I decided to move forward with this product, I then was setup with an implementation specialist who held my hand every step of the way through the setup phase. If something needed to be updated or changed, I would receive an e-mail saying the task was completed before I even had the chance to request assistance. Finding a business that prioritizes integrity while striving to provide the best product is unfortunately very rare. Every step of the way, when I expected to hear "I'm sorry, we can't do that." (even if it would be understandable to hear), I received a "No problem, I'll get that going for you". As a small business owner my to-do list is a never ending whirlwind, and the problem solving and support I received through this process is hands down the best I have ever experienced.

Pros

Overall functionality options, workflows personable and customizable by position not just at a company level, logical admin settings and oversight options, focus on specific operational procedures.

Cons

Haven't found anything yet, but I will circle back around to this when I do.

Reasons for Choosing InSync Healthcare Solutions

Because we are a co-occurring facility, it has been a challenge to find a platform that offers everything that we need. InSync provides a wide range of options, and provided the customization needed to make the integration of treatment services seamless.

Reasons for Switching to InSync Healthcare Solutions

Missing required functionality, poor customer service and support, multiple breaches of contract, and overall a horrible experience.