InSync by Qualifacts Software

InSync by Qualifacts Software

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About InSync by Qualifacts

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes. Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device. InSync’s platform is flexible across a variety of medical ...
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InSync Dashboard

InSync by Qualifacts User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 317 reviews

Karl

Company size: 51-200 employees

Industry: Mental Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

INSYNC Implementation for Behavioral Health Practice.

The people at INSYNC make a huge difference. The support has been great, they are based in the USA and always responsive. Our Implementation specialist [SENSITIVE CONTENT] has been amazing and has continued to provide top notch support when needed. He did a great job getting the foundations of our system set so transitioning was smooth. [SENSITIVE CONTENT] were helpful getting the billing side of things set up. [SENSITIVE CONTENT] did a great job during launch week. We are now implementing their RCM services to further enhance our financials.

Pros

We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly.

Cons

The software can be very complex when setting up configurations or having to make changes. One change can impact several others. However, this is necessary to have the level of customization and tools it offers. The other aspect that was not as good as our last EHR was the aesthetics of the software. It looks dated compared to newer systems but that is not too important.

Reasons for switching to InSync by Qualifacts

Lacked prescribing capabilities, lacked powerful reporting, lacked scheduling tools for a larger group practice.

Michelle

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2022

Great company!

Great company to work with, they responded to our needs and concerns quickly! And our Implementation Specialist was the best! Without him, it would not have gone as smoothly as it did.. Thanks [SENSITIVE CONTENT]!

Pros

The software is a well thought out platform that includes A LOT of features that make medical practice management, patient record management and billing much more efficient!!

Cons

The implementation process takes time, organization and dedication, but the end product is worth it!

Alternatives Considered

Kareo Billing and Kareo Clinical

Reasons for choosing InSync by Qualifacts

InSync is way more customizable than Kareo!

Switched From

ClinicSource

Reasons for switching to InSync by Qualifacts

Our old software was not keeping up with needs for Electronically submitting claims, causing us to have to manually enter/correct claims on insurance company sites. They are falling behind in improvements to their platform.

Justin

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

July 2022

Buyer beware!

Started out great, sales pitch was obviously exciting. Once we started communicating challenges, the walls went up. They didn't try to compromise at all.

Pros

There's really nothing all that exciting about this software. The only positive is that it's highly customizable, but there's many others that are. This company's biggest claim is that they "sell" you a software license. So once you pay it off, there price goes down.

Cons

They "sell" you a software license that you can never return. If you drop $50k like we did and the program ends up not working, they WILL NOT return your money. After trying to work with their [SENSITIVE CONTENT] to get our money back, we were told too bad, the deal is done. As a small PT company try to survive, that was a difficult experience.

Reasons for choosing InSync by Qualifacts

There ability to purchase a software license and lower costs down the road.

Reasons for switching to InSync by Qualifacts

Tried to lower costs.

Lisa

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

August 2022

Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.

NOT GREAT but appears to getting better AFTER our GO LIVE date. Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.

Pros

Potential future functionality and ability to make some forms customizable after enhancements.

Cons

Misleading advertisement of this system and the ability to configure for our specific needs.

Alternatives Considered

Kareo Clinical and Raintree Systems

Reasons for choosing InSync by Qualifacts

We were sold on a product that could be customized to our practice. While this is true, for a very small amount of our dynamic forms which we built ourselves this was not true for parts of the system which were preconfigured. Very convincing sales person and initial implementation specialists (which are no longer with the company). Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.

Switched From

ClinicSource

Reasons for switching to InSync by Qualifacts

ClinicSource was outdated with limited personalization to our practice.

Stacey

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2022

South Shore Therapies

[SENSITIVE CONTENT]and [SENSITIVE CONTENT] were the 2 implementation specialists I worked with and they were both amazing. [SENSITIVE CONTENT] has such an extensive knowledge of how the system works and was able to implement much of our practice model into this EMR. He actively problem solved with us and designed a product that aligned with and enhanced what we were used to. [SENSITIVE CONTENT] was on site at the beginning and during superuser and go live week. [SENSITIVE CONTENT]can multi-task like a pro, was very personable and attentive to our questions. He also played a major role in mentoring the trainers in our other 2 clinics who had much less experience than him.

Pros

Being able to build and modify our own forms Once learned it has decreased documentation time for most. How the global schedule works

Cons

We have ongoing difficulties with the care plan reviews that impact our productivity. We do not like the To Do system at all compared to our last EMR

Switched From

Harris CareTracker

Reasons for switching to InSync by Qualifacts

To integrate our documentation, scheduling and billing into one system. Patient portal

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