One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use.

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. The system is easy to use, easy to train, and very intuitive.

One of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for.

The only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference.

We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind.

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side.

In conclusion, my overall experience with Intelligent Medical Software has been positive. The platform's ease of use and advanced analytics features make it a standout solution for healthcare operations. Despite the limited integrations, I still feel that Intelligent Medical Software offers a comprehensive and effective solution for streamlining healthcare processes. I would definitely recommend this platform to other healthcare providers looking for a user-friendly solution.

What impressed me most about Intelligent Medical Software was its ability to streamline healthcare processes. The platform provided an intuitive interface and easy navigation, making it simple to manage patient information and medical records. Additionally, the platform's advanced analytics and reporting capabilities allowed me to gain valuable insights into my healthcare operations, enabling me to make informed decisions.

One aspect that could use improvement is the limited integration options with other healthcare systems. This can be an inconvenience, as I had to use multiple tools to manage my operations fully.

The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years.

Even though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone.