--- title: "Intelligent Medical Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Intelligent Medical Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Intelligent Medical Software is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/intelligent-medical-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) / Intelligent Medical Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/alternatives/) # Intelligent Medical Software User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 54 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 28 reviews (52%) - 4 stars: 16 reviews (30%) - 3 stars: 7 reviews (13%) - 2 stars: 2 reviews (4%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Our practice has been using IMS since 2013 and we have had mainly good outcomes with only issues relating to support availability and speed. - Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. - It helps medical students for their research and studies ### Most mentioned cons - When placing in the medical terminology for a Dx too many choices on the dropdown and some not near what team is looking for. - The new Rx feature is a little complicated and the software is a little expensive. - Poor interface for exporting to MS Outlook / iPhone. ## Intelligent Medical Software customer reviews Showing reviews 1-25 of 54 (page 1). ### Decent Medical Records Software - Overall rating: 4/5 - Reviewer: Anthony F. F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software for now. Changing would probably be more work than it's worth right now and not sure if it would be better. "Grass is always greener..." #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of. #### Cons There are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations. --- ### Intelligent Medical Software (IMS) for a small practice - Overall rating: 4/5 - Reviewer: Casey B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our practice has been using IMS since 2013 and we have had mainly good outcomes with only issues relating to support availability and speed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of use and customization as well as the layout and look of the program compared to previous software packages #### Cons Support can be a problem if you purchased through a VAR and do not have access to support directly with the developer #### Reasons for choosing Intelligent Medical Software At the time we were reviewing products IMS offered the best complete software with practice management, scheduling, medical records management and e-prescribing all in one #### Reasons for switching to Intelligent Medical Software At the time we needed to integrate EMR into our practice management we wanted to choose a software that allowed for all aspects of the practice functions to be available in one software and IMS had the functionality and design that appealed to our practice --- ### Complicated and poor coding from people are not end users - Overall rating: 2/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out. #### Cons Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side. --- ### Best of the Best in Billing and Practice - Overall rating: 5/5 - Reviewer: Brittany K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. The system is easy to use, easy to train, and very intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for. #### Cons The only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference. #### Reasons for choosing Intelligent Medical Software The ability to customize what was needed to the providers, schedulers, billing team, and the pricing was great! #### Reasons for switching to Intelligent Medical Software Limited ability of other systems impacting billing, bottom line, and workflows for both billing and providers. #### Vendor response Hi, Brittany -- We're so happy to hear that you're enjoying IMS and that it's already increasing your revenue! We work hard to fit the software to each client's needs, so we're glad that the system works for your specific workflows. Please let us know if you have any additional feedback, and our team will work hard to incorporate it into our next Build. Thanks again for your review! Replied March 2023 --- ### IMS software for Cosmetic Surgery Practice - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years. #### Cons Even though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone. #### Reasons for choosing Intelligent Medical Software Nearly equivalent features at a lower price point. Nextech administration would only consider me as a new customer at full price for the new practice despite having been the person responsible for selecting their product and paying for 50% of their fees for 13 years. #### Reasons for switching to Intelligent Medical Software I was starting a new practice after separating from a partnership and had to purchase software for the new office. #### Vendor response Hi, David -- Thank you for being such a loyal and engaging client for so long! We appreciate your feedback on the scheduling interface, and we will let our development team know for future updates. Thanks for the review! Replied July 2022 --- ### Very good but not perfect...but which EMR is? - Overall rating: 4/5 - Reviewer: Melanie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I feel they are looking to improve and assist with problems and glitches that come up as well as improve on the EMR by submitting requests to the build team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros POS system and the [SENSITIVE CONTENT] who helped integrate/train. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] who runs the reports is very knowledgeable and helpful. As well as [SENSITIVE CONTENT] in VAR support and [SENSITIVE CONTENT] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback. #### Cons Inaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall. #### Reasons for choosing Intelligent Medical Software We looked at a few other products that were dermatology specific. We would've had to switch and move everything and the cost of moving was not cost or time effective. #### Vendor response Hi, Melanie -- We're so happy to hear that our support team has been helpful! We take feedback very seriously and are always looking for ways to improve and help our partners even more. Please let us know if you continue to have slow response times, and we will work to resolve the issue immediately. Thanks again for your review! Replied February 2022 --- ### User friendly and attentive to our needs - Overall rating: 4/5 - Reviewer: Kady B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros IMS is extremely user friendly so training new employees, especially Millennials is such a breeze. #### Cons We switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build. #### Reasons for choosing Intelligent Medical Software Price #### Reasons for switching to Intelligent Medical Software Price and the ease of condensing two programs into one. #### Vendor response Hi, Kady -- Thank you so much for your kind review! We're glad that IMS is the all-in-one solution you and your team were looking for. We love receiving feedback from our clients on the features they use or are looking for, so don't hesitate to keep reaching out with updates you'd like to see in the next build. Replied March 2022 --- ### Excellent practice automation system for ambulatory medical office, optimizes the user experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time. #### Cons I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case. #### Vendor response Thank you for your review. Your feedback is much appreciated! Replied June 2018 --- ### Intelligent medical software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I feel that IMS has been a good addition to the clinic. It does the job it needs to do and contributes to clinic flow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that this system was easy to navigate. It also seems to be very organized. The categories and fields are appropriate. The training that was provided to employees was adequate. #### Cons The system froze a lot and had a lot of bugs. It seemed at least someone in the office was always on the phone with tech support. That being said, as updates were released this issue seemed to improve. --- ### You will spend more time clicking and typing to populate notes than with any other EHR platform - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered none, and since joining a new clinic I'm stuck with it #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros I like the patient chart or document view screen and its layout. That is it. As a provider I have yet to find another redeemable quality with this software. #### Cons Want to enter a template into the note? Ok, click the template which opens up a dialogue window that can't be edited prior to entering it into the note. It then populates the template into the top of the note section you are adding it to without an option of placing it elswhere. Then editing the templated information within the note requires a double click of a different icon... Want to just edit any part of your note? That requires clicking another box. I should be able to enter a template with a single click and edit it on the fly. I should be able to leave my cursor anywhere in the note and have the template populate in that location. I have never spent so much time documenting after patient visits with any of the other 3 EHR platforms I've used or a handful of others that I've demo'd. #### Vendor response Thank you for the review. We would like to help you with the concerns. You can reach us at (510) 201-0130 to discuss these issues further. Replied November 2018 --- ### Too Much For a Chiropractor - Overall rating: 4/5 - Reviewer: Richard H. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is not built for chiropractors. There is way too much here. For a medical doctor I think it would work really well and to be fair that is their target demographic. There is a bit of a learning curve, but once you know where everything is it works pretty smoothly. If I had a choice I would probably use a different software, but for now it does handle everything I need. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Finding diagnoses is pretty easy through the search tool. #### Cons While it can be customized the process is laborious and it takes me a few minutes to remember how to do it every time that I try. #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Reports, Pqrs - Overall rating: 3/5 - Reviewer: sujana a. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PQRS- automatically should pop up the mistakes at the time of entry, its difficult to go back on record and submit it later, we may forget the treatment done back in Jan , while we are in Dec. Reports- Simple Date should be used- So many Actual dates, Deposit date, Posting Date, Etc... is confusing to have a unique record for Posting of charges, Cash and AR reports too. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros GOOD emr s/w #### Cons Can be improved in charges area and reports area #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### IMS - Overall rating: 5/5 - Reviewer: Sharon G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using this software because it addresses everything I need. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Very Good Software for Bigger Practices - Overall rating: 4/5 - Reviewer: Luana E. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've worked this system now for almost 2 years. And this is one of the easiest systems to use. Its extremely detailed and has several parameters for your report viewing. I am the billing manager for an orthopedic surgery practice. The ease of maneuvering between screens and different accounts. The templates that are made for reports are beautiful!!! Only complaint is Customer Service techs. They take a little long to fix an issue but once they fix it, its fixed permanently. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Vendor response Thank you for your review. Your feedback is much appreciated! Replied June 2018 --- ### Mohammad Y.'s review - Overall rating: 5/5 - Reviewer: Mohammad Y. - Product usage: Used unspecified for unspecified - Reviewed: October 2011 - Review source details: This review was submitted organically. No incentive was offered Although the process of selecting an EMR was very intimidating, the sales process was very easy. I spoke directly to my project manager who presented the software as it would fit my practice. The implementation went well. I am a 64 year old physician, and I use the system on a daily basis in my busy practice. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Melissa Z.'s review - Overall rating: 5/5 - Reviewer: Melissa Z. - Product usage: Used unspecified for unspecified - Reviewed: May 2012 - Review source details: This review was submitted organically. No incentive was offered I am writing today for the opportunity to share how pleased we are with SuiteMed IMS. Dr. Smith is now a "wiz" at notes and super billing. I learn something new just about every day that helps us to be more streamlined and efficient. Thank You For All That You Do! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Great software, highly recommended! - Overall rating: 5/5 - Reviewer: Desiree D. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: January 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very user friendly. #### Cons I don't have anything I like least about this product. Everything is very user friendly. #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Easy to use - Overall rating: 3/5 - Reviewer: Zaria T. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software was well worth the price. It was super easy to use and learn. I'll definitely be using it again soon and hopefully exploring other options. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Vendor response Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further. Replied June 2018 --- ### Maryland Allergy office - Overall rating: 3/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is getting better than it used to, but still not optimal #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Now that I have a dedicated person to work with it is better #### Cons Reporting, support understanding, language barriers #### Reasons for switching to Intelligent Medical Software They went out of business, we didnt have a choice and not much time to find a new one --- ### Well rounded EHR - Overall rating: 4/5 - Reviewer: Ivan I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system is flexible and complex with the ability to improve and expand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The general concept is great. Basic and essential functions and requirements are met perfectly. #### Cons The software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us. #### Vendor response Hi Ivan -- Thank you so much for the review! Your feedback helps make our software the best that it can be. If you would like more information on how we can make a mental health-specific software work for your unique practice, please reach out to your Account Manager and they will be happy to help. Thanks again! Replied January 2022 --- ### IMS EMR for CMG - Overall rating: 4/5 - Reviewer: Hargrove B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IMS is used daily in our practice. It is easy to use and user friendly. We use it for everything from demographics for the patients to cc, hpi, shx, fmhx, meds, health hx questions, labs, plan and referrals request just everything. We have made it custom for some specialist on our team. Thank you IMS . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros voice to text for HPI. The ease of making new tabs to expand our practice as needed. #### Cons When placing in the medical terminology for a Dx too many choices on the dropdown and some not near what team is looking for. Needs to be refilter for the three first letters of the diagnosis. #### Reasons for choosing Intelligent Medical Software Easy to use and we can customized it as we go. Also the meditab team has on site help w/ Mayuri and support also over email and phone. #### Vendor response Hi Dr. Hargrove -- Thank you so much for the kind review! We appreciate your feedback as it helps our team make our software the best that it can be for our clients. If at any point you have questions, issues, or suggestions, please reach out to your Account Manager and they will be happy to provide assistance. Thanks again! Replied January 2022 --- ### Great and reliable software - Overall rating: 5/5 - Reviewer: Anjana K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IMS in general is very user friendly. It is designed very nicely where we can access patient informaton basically from any tabs. Meditab has the best customer service. The agents are always ready to help in a very professional and respectful manner. #### Cons The new Rx feature is a little complicated and the software is a little expensive. #### Vendor response Hi Anjana -- Thank you for your kind review! We pride ourselves on exceptional customer service, and we're so glad to hear you've had a positive experience. If you'd like some help navigating the new Rx feature, please reach out to your Account Manager and they will be happy to provide any assistance. Thank you again! Replied January 2022 --- ### Always a day late but never a dollar short. - Overall rating: 1/5 - Reviewer: Phillip D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered It's equivalent to quicksand. Attempts to get the program to work properly are expensive and frustrated by poor service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It has great potential for a large group with a dedicated computer programmer. #### Cons Misleading advertising. We were told that the program could integrate various aspects of the office. We were not told that we would have to buy 3rd party software and have new programming of our system to get spirometry and allergy injections to be integrated. The spirometry program never worked properly. The fees seemed excessive. I asked for the password to the encrypted MySQL database resident on my server in order to archive the patient data for information requests when I close my office and will no longer be using Meditab. I was told that I would have to pay 3K and sign a contract with a gag order about the fee. --- ### Long time user - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to use, easy to change once set up is done, colorful and easy to see at a glance procedures for the day. #### Cons Difficult to get around the software at times and some features are an all or nothing choice. #### Vendor response Hi Michelle -- Thank you for the review! We appreciate all of our clients' feedback so that we can make our software the best that it can be. If at any time you have questions or issues using the platform, please reach out to your Account Manager for assistance and they will be happy to help. Thanks again! Replied January 2022 --- ### Allergy EMR - Overall rating: 5/5 - Reviewer: Amira I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been great. The software is working well for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive with Allergy/Immunology. One stop for all needs of operations. #### Cons A lot of glitches especially with new versions that come out. Pay for text message use. #### Reasons for choosing Intelligent Medical Software All in one, innovative. #### Vendor response Hi Amira -- Thank you so much for the review! We pride ourselves on providing specialty-specific systems, and we're glad the platform works for your unique allergy/immunology needs. If at any point you have questions, issues, or suggestions, please reach out to your Account Manager and they will be happy to provide assistance. Thanks again! Replied January 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/reviews/?page=2) --- Intelligent Medical Reviews, Pros and Cons - 2026 Software Advice