One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use.

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. The system is easy to use, easy to train, and very intuitive.

One of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for.

The only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference.

It is getting better than it used to, but still not optimal

Now that I have a dedicated person to work with it is better

Reporting, support understanding, language barriers

The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years.

Even though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone.

Overall I feel they are looking to improve and assist with problems and glitches that come up as well as improve on the EMR by submitting requests to the build team.

POS system and the [SENSITIVE CONTENT] who helped integrate/train. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] who runs the reports is very knowledgeable and helpful. As well as [SENSITIVE CONTENT] in VAR support and [SENSITIVE CONTENT] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback.

Inaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall.

IMS is extremely user friendly so training new employees, especially Millennials is such a breeze.

We switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build.

The system is flexible and complex with the ability to improve and expand.

The general concept is great. Basic and essential functions and requirements are met perfectly.

The software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us.

This sioftware makes my job hassle free, especially with automatic notifications regarding co-pay, or if i must obtain a patients signature. The physicians i work with are excited that they will never have to type out another note

The doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times.

Only on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute.

Good software for now. Changing would probably be more work than it's worth right now and not sure if it would be better. "Grass is always greener..."

It is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of.

There are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations.

Overall I feel that IMS has been a good addition to the clinic. It does the job it needs to do and contributes to clinic flow.

I like that this system was easy to navigate. It also seems to be very organized. The categories and fields are appropriate. The training that was provided to employees was adequate.

The system froze a lot and had a lot of bugs. It seemed at least someone in the office was always on the phone with tech support. That being said, as updates were released this issue seemed to improve.

We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind.

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side.

IMS is used daily in our practice. It is easy to use and user friendly. We use it for everything from demographics for the patients to cc, hpi, shx, fmhx, meds, health hx questions, labs, plan and referrals request just everything. We have made it custom for some specialist on our team. Thank you IMS .

voice to text for HPI. The ease of making new tabs to expand our practice as needed.

When placing in the medical terminology for a Dx too many choices on the dropdown and some not near what team is looking for. Needs to be refilter for the three first letters of the diagnosis.

It's equivalent to quicksand. Attempts to get the program to work properly are expensive and frustrated by poor service.

It has great potential for a large group with a dedicated computer programmer.

Misleading advertising. We were told that the program could integrate various aspects of the office. We were not told that we would have to buy 3rd party software and have new programming of our system to get spirometry and allergy injections to be integrated. The spirometry program never worked properly. The fees seemed excessive. I asked for the password to the encrypted MySQL database resident on my server in order to archive the patient data for information requests when I close my office and will no longer be using Meditab. I was told that I would have to pay 3K and sign a contract with a gag order about the fee.

Missing DSM diagnoses, medications, etc. Unable to see who prints prescriptions, or how many times they are printed; .major issues with faxes not coming in thru the EMR, constant charges for "updates or builds", useless features that are required for MU reporting, but are very hard to implement.Have to click click click to get one specific thing logged in the chart. Customer service doesn't speak clear English and do not know how to problem solve frequently to get to the root of the problem; were told often, our product doesn't have the capability, I'm sorry.

Was told it was specifically for psychiatry & the templates for our finished product were a joke!!!!

IMS in general is very user friendly. It is designed very nicely where we can access patient informaton basically from any tabs. Meditab has the best customer service. The agents are always ready to help in a very professional and respectful manner.

The new Rx feature is a little complicated and the software is a little expensive.

Fertility EHR and associates are committed to making the EHR an enhancement tool to increase productivity and quality control. Like all EHR's it is a work in progress, and the associates here are committed to evolving and improving as Best Practices in Fertility evolve and change.

Flexibility and Customer Services, complete Fertility suite encompassing embryology, clinical services, billing and some marketing tools.

inconsistency of commands and icons between screens, difficult to extract information into printed formats

Overall the experience has been great. The software is working well for our operations.

Comprehensive with Allergy/Immunology. One stop for all needs of operations.

A lot of glitches especially with new versions that come out. Pay for text message use.

Easy to use, easy to change once set up is done, colorful and easy to see at a glance procedures for the day.

Difficult to get around the software at times and some features are an all or nothing choice.

none, and since joining a new clinic I'm stuck with it

I like the patient chart or document view screen and its layout. That is it. As a provider I have yet to find another redeemable quality with this software.

Want to enter a template into the note? Ok, click the template which opens up a dialogue window that can't be edited prior to entering it into the note. It then populates the template into the top of the note section you are adding it to without an option of placing it elswhere. Then editing the templated information within the note requires a double click of a different icon... Want to just edit any part of your note? That requires clicking another box. I should be able to enter a template with a single click and edit it on the fly. I should be able to leave my cursor anywhere in the note and have the template populate in that location. I have never spent so much time documenting after patient visits with any of the other 3 EHR platforms I've used or a handful of others that I've demo'd.

I am very satisfied with the nature of work and facilities provided by this software

Automation is the most beneficial role of this software. It has diversity and manage records of patients. It helps medical students for their research and studies

It has to be operated and to be learbt by a professional. For common people they need to learn it before use it.

We went from an office that had only a Practice Management system to SuiteMed IMS in March 2011. The transition was so smooth and painless that we were able to go LIVE on April 1st 2011. Since going live we have not slowed down our patient care at all, we are seeing an increase in production in all areas of the office and we are able to manage the cash flow with ease. I give a lot of credit to our VAR that we use: 1st Providers Choice has been so great to work with and has been there every step of the way. Usually the more you work in an EMR system, the more you find that you don't like it. It doesn't do what you want it to do and as you are shopping for an EMR solution, it is so hard to be sure you cover every base. We shopped for 18 months and looked at about 20+ EMR programs. I can personally tell you, the more we use the SuiteMed IMS solution, the more we love it. This is the package deal for any office or clinic with or without Satellite Clinics involved. It is easy for the medical staff to document and go about their daily duties without slowing them down. It is simple and quick for the front office staff to collect any information that they may need, and it is the best system to manage your cash flow. We chose to go with this system because of the ease in all areas of the office. We didn't have to sacrifice any part of the office with this system. It really is the "GOLD" package deal for EMR software.

We have seen our time management improve significantly with MediTab.

MediTab offers so much that can make our jobs easier; flowsheets, patient management / clinic flow systematic; documentation; RX management

Complexity of the system to learn. Some of the glitches we are encountering could most likely be resolved, but we seem to be just accepting them. We are not using the system to its full potential because there are just so many hours in the day to do our work and learn the new system.

IMS is very easy to understand and navigate. Training for the system went very smoothly for everyone in the office, and they were very organized when giving us the training. The support team is very friendly and helpful. Initially, we had online training for the system to prepare, and before it was time to "go live," we had on-site training. We have been using the system for three to four years now, and within six months of beginning, we were able to be paperless in the office. Since having the system, we have been able to qualify for incentive payments and meet the requirements for various incentives. We also ran into a situation where we were audited, and the technical support team at IMS were very helpful throughout the entire audit process and in helping us prepare for it. Then they were happy to hear from us when we had passed the audit successfully.

Having to leave a message when calling support. Sometimes it takes awhile to hear back, but this doesn't happen very often.

Adaptable and easy click buttons. Once you learn to navigate the software you can get a lot of things done.

You will pay out the nose if you need help with anything. The software is very complex and not very user friendly, so if you have a lot of questions your local vendor is going to make a killing.

It is a highly customizable EMR that the manufacturers work to fit around your practice needs.

There are basic features that are missing and many glitches. For instance scheduling parameters for efficient patient booking are missing and we get random diagnosis codes added into visit notes for no apparent reason. Claims to be a cloud based system, but they charge you for each workstation you want to utilize.