All Intiveo Reviews
1-25 of 49 Reviews
Sort by
Marytherese
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Incredible Company
This is an excellent company. It offers incredible customer service, pertaining to questions and concerns. They are prompt and truly get to the base of the concern in a caring and helpful way!
PROSEasy to use. I can get messages remotely.
CONSThat we cannot accept photos from patients via text
Reason for choosing Intiveo
Ease of the program & how well rep of E.M. took time to explain things and teach us. He was definitely a big reason why we went with EM. He was not pushy. He was a great listener as to what we need. Willingness to offer us a free trial and take over the balance of our contract.
Reasons for switching to Intiveo
Poor customer service on their behalf. Cost and complexity of the software.
Haris
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great reliable software for patient engagement, reminders and feedback
Overall it has been good, and customer service has been great. I just would like more online booking features.
PROSIts easy to use and has great integrations with our Patient system, loads apts automatically and also allows to update notes to the system.
CONSIt doesnt have an online apt booking system that integrates with Dentrix
Reason for choosing Intiveo
It was reliable as we had used it before and it integrates well with Dentrix.
Reasons for switching to Intiveo
There were many glitches and isssues with wrong reminders.
Curtis
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2023
Tips and concerns
neutral
PROSappt reminders , post operative reminders
CONSCustomer service never emails back or follow s up with my concerns for changes. Frustrating
Reason for choosing Intiveo
salesman sold me, but did not turn out to be as easy as it was discussed and integrated as well as the DSN system.
Reasons for switching to Intiveo
supposedly easy of use, but not so much
Catalina
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Great complement to our practice management software
Intiveo is easy to use and we love the 2 way chat option. Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding. Overall a great product.
CONSI wish it was more flexible and allowed to disconnect certain features from the appointments when needed. Example, Surveys should be possible to send to a database or individually chosen clients. Forcing these applications to be functional only by linking to appointment types limits the use because one size does not necessarily fits all. The forms add on should be part of the package instead of having an extra cost. Intiveo is a great application but is expensive so charging extra for each new feature that comes up makes it less attractive to use and we decide to keep what we have instead of moving all the process with intiveo. It is a nice option but not that much to pay extra for it.
Reason for choosing Intiveo
2 way chat option
Reasons for switching to Intiveo
2 way chat option and having possibility of mass email to my whole customer database Connection to our internal pms
Kristen
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Best Communication Software
We are able to collect our surgery deposits, message patients about missed appointments, message multiple patients for a last minute cancellation, and so much more!
PROSIntiveo integration was fast and easy. Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.
CONSI wish patients could text photos to the intiveo platform. I also wish there was a more print friendly version of the forms.
Rachel
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Needs updates
[sensitive content hidden] is the best person from customer service all other interactions are not as understanding as him and he always corrects the error
PROSWe like the Sms messaging and it sends it for us
CONSCustomer service is not helpful when it comes to answering questions
Reasons for switching to Intiveo
Customer service was never helpful
Jennifer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
This is a great time-saving tool.
I cannot imagine working without Intiveo. It saves me so much time. I used to have to call or email every patient to get confirmation. I never knew if my messages were heard or read. It is also great that there is an evidence trail that shows when notices were sent and times for appointments. Patients can no longer deny they were never informed. I like that I am able to test patients as well as not all people are able to answer their phone right away. It is easy to send a message and have them respond when convenient.
CONSI think it could have a better user manual. I do not like the video format. Some of the written explanations I have received for problem solving have been a little too wordy. It feels like it was written by someone with a lot of computer code language wrote it. I would prefer short and to the point.
Coral
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
VERY USER FRIENDLY
My favorite feature about EasyMarkit is how user friendly it is. Large buttons and large print. It's very clear how to move from one feature to another and it's easy to make changes to our customized messages. our patients love the text messaging service and our practice now uses text messaging a lot for communicating with patients to schedule appointments. The customer service is fantastic. Online questions are always answered very quickly and phone service is always so friendly. The tech team was able to adapt to our requests for how we would like to use the program for manually sending out messages rather than using their automated feature.
CONSHard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging. Not a huge deal. And very occasionally the chat is not updating so a current message may not come up right away.
Reasons for switching to Intiveo
The text messaging system with Tracker was often failing and was not user friendly.
Patricia
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Life Changing!
5/5 - But honestly two point deduction for lack of real person communication.
PROSI absolutely love this system. It has cut down on no shows so significantly. It has allowed my staff to better use their time with patients confirming via text or email. Efficiency has been greatly improved. I highly recommend this service to anyone.
CONSI absolutely hate that I can't call and speak to someone when I need help or have an issue. Creating tickets and the lack of real person conversations has me considering switching confirmation systems. As much as I love this system I truly hate that aspect of it.
Shannon
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Awesome!
We started using Intiveo in 2020 during the pandemic when we needed to communicate with our patients via text. We then discovered all the great things about Intiveo. We love the confirmations with the direct link to our online registration. We also love how easily we can communicate with our patients. A few times, we have needed to change our messaging, which is also very easy to switch on your own. The customer service is incredible, and they take care of issues that may arise quickly!
CONSWe haven't had any issues with the product.
danielle
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great Appointment reminder
Easy reminder system for patient appointment confirmation. Patients love the easy reminders .
PROSPatients can text us using our regular telephone number. Appointment reminders were set up to the configurations/frequency that we wanted. Patient mass mailers can be done very easily and quickly to communicate a message . Set up feed back survey to see how we are doing at all times .
CONSPriority list maintenance would need to be more detailed . Automated .Forms completed by patients to be done on a smart phone .
Paige
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Love Intiveo!
Wonderful! Any changes that we have needed to make were seamless. Great Customer service!
PROSIntiveo is easy to use, and works great for the needs of our practice!
CONSWe still use Nexhealth (formely Enlive) because we use a fillable PDF for one of the doctors. We will continue to use them for forms until Intiveo can do a fillable PDF form.
Reason for choosing Intiveo
The way in which reviews are asked. "Did you leave with a smile" if yes then a link is sent. If no, then we are alerted.
Reasons for switching to Intiveo
Dr liked Intiveo more
nicole
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
PRetty good product
very happy so far
PROScustomization is great for our medical practice
CONShard to navigate, fix things, change things lots of work to set up initially
Brittany
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Intiveo made patient communication so easy!
We love the ability to text patients, no one wants a phone call anymore! They can respond when they are busy doing something else!
CONSAccessing from mobile, and the ability to text/email/phone right from their appt in the calendar would be great when there is a snow day and we need to cancel without being able to access our comps at the clinic
Reasons for switching to Intiveo
ability to text, ease of setting up recurring info, all around easier to navigate
Kristen
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Ease of Use for Staff and Patients!
Integration with our booking software has really streamlined booking and contacting patients. What makes the biggest difference is that patients will actually engage with the messages. There are always patients who never respond to calls or emails, and giving them the messaging option means far more patients are actively being taken care of.
CONSWhile Intiveo connects well to our patient files, and will note when the software has sent a reminder, it would be beneficial if Intiveo noted in the patients file the messages sent between the office and the patient.
Ruth
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Practice Manager
Our office really love the product. Ease of use and helping with time management it paramount to our positive experience.
PROSLove the text to patient ease of use. Our patients love being able to text information like insurance info and other questions. It helps not eat up time being able to multitask instead of being on the phone.
CONSI can't think of anything off the top of my head.
Rebecca
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Easy Market Review
I absolutely love how user friendly this software is. It is easy to navigate, and the support team is easily accessible if you should require help using the system. The support line has minimal wait times before you reach a rep for help. The max I've ever waited on line for a rep was 2 min. When you work in a busy office and have an issue with a software system there is nothing worse than having to wait in queue for over 10 minutes to reach a rep for help! I also love how you can mass email/text message your clients, great for when there is a policy change, change in operation hours, new promotions etc. Saves a ton of time and money in postage. Highly recommend!!!
CONSNo cons so far, very satisfied with the product and service!
Ruby
Medical Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Intiveo provides our clinic with customizable automated appointment reminders
Intiveo takes the headache out of routine reminders for patient appointments. It even remembers when/what we forget sometimes! There may be other vendors offering similar services, but the Intiveo support system and team is exceptional and makes it easy to submit and track requests.
CONSAs I long-term user of the service, it would be appreciated to get new features included in the monthly subscription fee instead of having to pay for add-ons when our maintenance costs should technically be reducing over time.
Reason for choosing Intiveo
At the time we implemented it, our Practice Management Software (ClearDent) did not include appointment management services and patient communications.
Anne Marie
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
EasyMarkit
The efficiency of the software allows our administrative assistants to focus on the patients who are in the office and frees up valuable time to do other important tasks. Patients love the reminders and the birthday wishes!
PROSEasyMarkit is an all in one communication platform that you can easily personalize and customize. We appreciate the time saving advantage that EasyMarkit affords our front desk administration.
CONSThere is nothing we can think of to answer this question.
Reason for choosing Intiveo
We checked reviews, asked colleagues and the final decision was made due to ease of use and cost effectiveness.
Eilleen
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Having some issues in the past year
People are pleasant but sometimes responses to tickets don't match the question.
PROSIt is like having a virtual receptionist. Saves so much time on phone calls and checking emails or wellness questions.
CONSIt has no real least likes but lately has had some issues with reminding patients of an old appointment rather than the rescheduled one.
eden
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Efficient Inteveo
All of us are very happy with Inteveo.
PROSInteveo is very good with reminding patients of their appointments and very good with the two-way interactions.
CONSI hope it can be live with our booking scheduled appointments.
Reasons for switching to Intiveo
Inteveo is Canadian and we were having problems with Demandforce at that time.
Marina
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great system for dental office
Great experience, very helpful and easy to use.
PROSSoftware is easy to navigate through and syncs to our system saving us the work of having to manually confirm our patients. Customer support is of great help and staff have always provided us with exceptional service and positive attitude.
CONSThe only issues we came across where the reminders sent on Friday for Monday appointments would say "Your appointment tomorrow" which confused a few patients.
Kim
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Product
We no longer spends hours confirming patients. Patients love the extra reminders!
PROSI loved the customization of the software to meet our practice's needs. We run a very detailed show and are happy to have a program that meets our specs! Support was always very friendly, patient, and responsive--talking about you, [sensitive content hidden] from Canada!!
CONSOnboarding was a little confusing. The platform isn't very user friendly to someone just starting off.
Reasons for switching to Intiveo
Customization.... it was imperative for us!
Kacie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Review
No Major Complaints
PROSThe fact that we can message patients right away
CONSWish that Forms could be linked better with our Dental Manager Software. Would love to have NP and Chart Update forms be sent out to those who are due.
Reason for choosing Intiveo
At the time had better services than other companies
Addie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
It works!
We have great experience with intiveo
PROSWe love Intiveo in our office, as it was easy to integrate with our practice management software. Has reduced calling a lot for reminders and recalls.
CONSwhen we change the time of patient appointment even 5 min, patients get notification.