iPatientCare software


66 reviews(4.5/5)
66 reviews(4.5/5)

iPatientCare offers a cloud-based EHR system with integrated medical billing and practice management services. It helps physician offices, rural health clinics (RHC) and community/federally qualified health centers (CHC/FQHC) with their needs of medical billing and MACRA/MIPS and CPC+ assistance. iPatientCare EHR comes with Chronic Care Management, Annual Wellness Visit and Population Health Management modules.

Key features include patient enrollment, credentialing, eligibility verification, referral authorization, patient fee estimation and collection, claims scrubbing and denial management. It is Meaningful-Use certified and complies with ICD-10 and Electronic Prescribing of Controlled Substances (EPCS). it also offers an on-premise version for those users willing to store patient records at their end.

The solution is certified for MIPS eCQMs reporting and comes with a dashboard for real-time visibility into MU performance and MIPS data.

iPatientCare is available on a per month subscription basis which offers support via phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

66 Reviews of iPatientCare

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  • Priya from Fulton Pediatrics

    Number of employees: 2-10 employees

    April 2018

    The support staff and the billing support staff is very friendly and responds quickly to questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With it's completely customizable sections, I can add specific vitals, templates for first appointments, as well as physical exams I frequently perform. One of my favorite features is the Patient Health Portal -- patients can easily access their treatment notes, lab results, and request appointments. Other feature is the ability of extracting codes in billing, ease of adding claims to batch and also, another good feature is their clearing house and Real-time Eligibility status saving my staff lot of hassle and time going to Insurance websites.

    Pros

    It is such a relief to have finally found a product that delivers what it promises! With it's completely customizable sections, I can add specific vitals, templates for first appointments, as well as physical exams I frequently perform.

    In an effort to go paperless, I uploaded many of my handouts and reports and just add them to a patient encounter with the click of a button.

    One of my favorite features is the Patient Health Portal -- patients can easily access their treatment notes, lab results, and request appointments.

    Other feature is the ability of extracting codes in billing, ease of adding claims to batch and also, another good feature is their clearing house and Real-time Eligibility status saving my staff lot of hassle and time going to Insurance websites.

    The support staff and the billing support staff is very friendly and responds quickly to questions. Thanks iPatientCare EHR for a great, user friendly product. I recommend it to any health practitioner who is in the market for professional, secure electronic medical records.

    Cons

    When I first looked into electronic medical records, I was daunted by the lack of programs specific to Pediatricians. A colleague recommended iPatientCare EHR and I started using it in October 2011.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tagreed from Alqwayiyah Female College

    Number of employees: 2-10 employees

    October 2017

    A customizable electronic health records system that empowers doctors to define clinical workflows a

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After doing a little research I found out that this EHR is used by NASA and the US Army and iPatientCare along with having earned many awards also have over 700 employees to handle customer needs!!

    Pros

    The ease of use and the incredibly FAST customer service. The fact that it is not one EHR for all they will customize to a specific specialty

    Cons

    It needs to be able to connect to different locations.It needs to be able to connect to different locations.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Audrey from ECPS

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    September 2017

    Very basic software that works decently well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very simple and low tech but has most features needed for regular day to day. You won't love it, but you won't quite hate it.

    Pros

    It's pretty straightforward, black and white, nothing fancy. It will get the job done most of the time. Customer support is pretty good. Easy to sort documents and view visit notes. It has integration with surescripts so you can pull some pharmacy history.

    Cons

    Not high tech. It won't work well for more tech savvy folks. Building the templates is very confusing and the formatting is all out of whack. It can be difficult to navigate through and is often quite slow. It only works on windows computers and phones and must be run in internet explorer. Every time your computer updates, it messes up all the settings and you have to go back and figure out how to login again or how to view pdfs. Can't eprescribe controlled substances.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Umesh from U. A. Systems, Inc.

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2017

    Best EMR for small medical practices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great Customer Service, especially for small offices, as many big EMR vendors do not respond in a timely manner to smaller clients.

    Pros

    Notes are customizable allowing one to create special note types such as Nurse Visits, Procedure Notes such as Stress Tests, Echo, Annual Wellness. Order sets is a great feature allowing you to select from a pre-defined subset of orders based on the "diagnosis groups" such as Diabetes, Hypertension, etc.

    Cons

    As you move from one section to another within a Progress Note, you are prompted to save the changes, just an extra click.

  • Jose from SecuMed.LLC

    Specialty: Other specialty

    Number of employees: 2-10 employees

    July 2017

    iPatientCare is a very user friendly, easily customized for individual provider specialty and very quick to learn!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After doing a little research I found out that this EHR is used by NASA and the US Army and iPatientCare along with having earned many awards also have over 700 employees to handle customer needs!!

    Pros

    The ease of use and the incredibly FAST customer service. The fact that it is not one EHR for all they will customize to a specific specialty!!

    Cons

    The only bad thing is did not find out about it sooner but as for everything else this is a great product!!

  • Nawras from Family Health Clinic

    Specialty: Family medicine

    Number of employees: 11-50 employees

    July 2017

    easy , practical , useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    iPatientCare is very user friendly, and makes it really easy to look back and access the information that you are looking for. It has a very nice layout and does not open too many tabs which helps in creating less confusions.

    Cons

    I am very satisfied with iPatientCare, I believe it will be more beneficial if they add more templates

  • Ramila from Neuromedicine Center, PLLC

    Specialty: Neurology / neurosurgery

    Number of employees: 2-10 employees

    July 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the most is Billing system. I can generate all kind of financial reports and Patient claims history too.

    Cons

    We are happy with the ipatient care software product and I don't see anything else that I don't like.

  • Mary from Runyan Chiropractic PC - Dakota Wellness

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    July 2017

    Office Assistant

    Ease-of-use
    Functionality
    Quality
    Support

    Thank you to Ayaz and Paresh for always being so patient in training me on the system!

    Pros

    Learning to use it is a challenge but customer service and technical support are great in assisting with training and resolving problems!

    Cons

    There are too many options for one task. Changing and viewing of screens could be improved because the font appears too small to view the entire screen and when I enlarge the font then I can't simply perform all tasks because I have to continuously zoom in and out in order to see all the buttons (control/scroll).

  • KATHLEEN from C.T. HUNG, M.D., INC

    Number of employees: 2-10 employees

    July 2017

    Software is good but there are some features that are lacking that we had with our legacy EMR.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We like how the scheduling is integrated with the practice management portion of EMR.

    Pros

    1. user friendly
    2. implementation training
    3. support team - easy to reach and quick to respond
    4. customizable order sets and templates

    Cons

    1. inability to fax images directly from chart without "routing" it to staff
    2. inability to fax patients notes directly to physicians. Even if we want to send our note via direct ID secure messaging, it is in the format of a letter addressed as a referral.
    3. inability to transfer pt's PDF files (with ultiple pages ) from one EMR directly to ipaiten care. Presently only able to transfer one page a time which is not time efficient so it has been easier to just print and scan directly to patient's chart which is not cost effective
    4. having to customize templates for medications to prescribe but then have to create same templates in order to add to order sets. Cannot add meds from previously created med list favorites.
    5. inability of staff to send direct ID messages to to other MD's. To my knowledge, only the licensed provider can send messages but not staff.

    Review Source: Capterra
  • H Dale from Poland Chiropractic Office

    July 2017

    We are happy working with the IPatient Team as it has been a positive experience for our clinic/

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better organization and overall compliance of our office notes

    Pros

    Great IT Support / Timely Communication / Effective Collections / Willingness to resolve clinic, or doctor's concerns / Compliance with Meaningful Use Criteria / User friendly software program with proper training provided

    Cons

    Doctor's chart notes can be somewhat time consuming with what other doctors state with their EHR System(s) / Lack of training with certain reports

    Review Source: Capterra
  • M Renee from Capital Heart Associates, PC

    Number of employees: 2-10 employees

    July 2017

    iPatientCare has wonderful customer service; staff are very kind and responsive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about their services in addition to their great customer service is their Electronic Health Record (EHR) system is very efficient and their integrated billing software significantly enhances our ability to track our claims, revenue, and identify problems quickly. The integrated merchant services system also permits ease of taking and posting patient payments directly into the billing system.

    Review Source: Capterra
  • Juanita from Bautch Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    July 2017

    Billing Manager Bautch Chiropractic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I especially like the claims review aspect of the system before claims are submitted to the clearinghouse. This feature allows me to review claim for correct procedure codes, modifiers and diagnosis code sequence by payer.

    Cons

    The adjustment features of the program in my opinion require the use of several "radio buttons" which causes the process to take longer than it actually could if simplified. Each button I touch within the claim takes approximately 7 seconds to update and I usually have to use 5 each time so would like to see this improved.

  • Anna from JSMPA

    July 2017

    It took a little bit of time to get used to all of the functions available.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is so detailed and addresses a lot of function needs.

    Cons

    Also, because it is so detailed, you have to really take the time to learn to be able to maximize the advantages that it can bring to the whole office.

    Review Source: Capterra
  • Barbara from Absolute Health Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    July 2017

    Overall good, my team is very receptive to my needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wish there was a user friendly user manual.

    Pros

    The team that I work with is always receptive to my needs, they work very hard to help me solve and understand things when I have questions about how things look.

    Cons

    Reports - too complicated, too in-depth, not easy to follow. The system is not always user friendly.

  • CHERRYL from PCP

    July 2017

    I LIKE HOW THE SYSTEM WORK OVERALL

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I LIKE HOW I CAN CREATE TEMPLATE AND CODE EDITS ON MY CLAIM..

    Cons

    ONLY ISSUE I HAVE IS I NEED TO DELETE PAYMENTS EVERY TIME I HAVE TO CHANGE CPT ON A CLAIM AND REPOST PAYMENTS

    Review Source: Capterra
  • Nagaratna from Reddy Family Medical Clinic

    Number of employees: 11-50 employees

    July 2017

    Have been a user since 2009 and the experience has been excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have an integrated enterprise solution. Helped us to achieve MU incentives as well.

    Pros

    Initially started with EHR only but later on moved to their billing services and now my financials are well in control. The good part is that they have an integrated system in place and hence everything remains transparent. Excellent billing support provided by experienced subject matter experts.

    Cons

    .

    Review Source: Capterra
  • scott from Chiropractic Cente

    Number of employees: 2-10 employees

    July 2017

    a company with a very high level of professionalism and integrity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it Is a successful ehr technology for the chiropractic practice. the support is awesome and responsive. the people at iPatientCare have the highest level of professionalism and integrity.

    Pros

    the support and training is superior to other experiences I have had. iPatientCare is very responsive to users

    Review Source: Capterra
  • Jessica from Three Rivers Clinic, LLC

    Specialty: Family medicine

    Number of employees: 2-10 employees

    July 2017

    Insight from a Rural Health Clinic in Montana

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My absolute favorite part of the iPatient Care software program is the Customer Service department. I absolutely appreciate the customer service we receive from iPatient Care each and every time I create tickets with questions, concerns and dilemmas. While all representatives are helpful, Mr. Amar Vachhani could give lessons in customer service. He is knowledgeable, easy to understand, listens and is thorough in completion of our clinic's inquiries.

    The software system itself is fine. I sometimes question that it was not necessarily written for Nurse Practitioners in a Rural Health Clinic setting. Some of the applications are things we do not utilize, and others are almost made to be too complicated, but overall, it is a user friendly, easy to navigate system.

    Cons

    Occasionally, we run into a situation where we would like to make chart flow more efficient. Because the feature we would like is hardwritten into the software, those tweaks can't be accommodated. However, issues are often at least addressed in the next software updates. Or, our customer service rep is able to lend a alternative to make things work.

    I would also like to see IPC as an option for Mac users. With Internet Explorer being the only web browser option, it limits the equipment clinics can purchase and use.

  • Priya from 609 Fulton pediatrics Pc

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    July 2017

    Overall Experience is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Accesibility and Customer Support. Their clearing house is state of art and claims processing is very quick.

    Cons

    No end user functionality. Also if we use same procedures everyday they do not have a preset diagnosis codes and Immunizations are also not set up correctly.

  • Owen from Kids Care Pediatrics, PA

    Number of employees: 11-50 employees

    July 2017

    Been using since 2008. Very pleased with product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helps us with PFP like MU and HEDIS.

    Pros

    Many features to like. Scheduler lets you direct your staff to schedule types of visits by pre-programming colored slots by "type of visit", Billing, SOAP designed notes, Easily Customized, great customer support.

    Cons

    There's not much to dislike about the product except that it's an EMR! All EMR's interfere with the relationship between the provider and patients or patients families.

    Review Source: Capterra
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