ClinicTracker Software

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5

Recommendations

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About ClinicTracker

ClinicTracker, The Complete EHR Solution, is an ONC-ATCB certified integrated electronic health record (EHR), billing, and practice management system designed for mental health and substance abuse agencies of all sizes and types. In addition to typical clinic settings, the system also accommodates foster care and social services agencies, equine assisted services, university training clinics, family counseling services, telehealth practices, eating disorder clinics, and more. ClinicTracker synchronizes all clinical, scheduling, and billing data while automating workflows behind the scenes. Users can customize their dashboards to access patient details, paperwork status, appointments, messages, compliance alerts, and ePrescribing notifications. Many services integrate ...
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ClinicTracker Dashboard

ClinicTracker User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 33 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

I love is an excellent system of clinical practice record and electronic medical record.

The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively.

Pros

I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations.

Cons

I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices.

Response from JAG Products

Thank you for your review. Designed specifically for behavioral/mental health agencies including those specializing in substance abuse, ClinicTracker is dedicated to providing the best solution possible for electronic health record management: streamlining redundant operations, flexing for unique situations, providing accessibility for patients and caregivers while maintaining maximum security. We appreciate your feedback on how the system works for your organization and look forward to continuing with you as a partner in future improvements.

Replied March 2022

Cara

Company size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2019

Clinic Tracker - easy to use, comprehensive

Pros

For users, it is easy to navigate and manage. The stock templates are comprehensive and easy to use. As an administrator, it is pretty easy to adjust the user settings as well as the system settings. This is a system that could easily be utilized in a private practice setting, especially since there is an optional billing component.

Cons

As an administrator, some of the reports do not capture the kind of data that I'm looking for (client demographics for example), and it is not always clear as to what fields are being pulled from to generate the reports. As a user, the treatment plan templates have way too many fields, some of which are redundant.

Response from JAG Products

Hi Cara: Thanks for posting the review. As you know, we truly value your feedback but, even more, the partnership we've had with UHS for the past 10 years. We'll have your Success Representative, Max, contact you so he can explain how you can customize reports exactly as you want them by using our Report Builder. ClinicTracker's Form Builder also has a feature that lets you add, hide, and re-order tabs on forms like the Treatment Plan. It's all straightforward and easy to accomplish. Whenever you have questions like these, never hesitate to simply reach out to Max, or contact us through the ClinicTracker Support Portal. We're always looking to help users make the most of our system.

Replied October 2019

Chad

Company size: 11-50 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Hopefull

Love the team! Funny and serious. Get the job done and have always made me feel valued!

Pros

The fact that the same people have been there for 4 years, we connect well. Features are expensive to customize but very useful. Treatment planning, and the billing department is great.

Cons

Its hard to train people on it takes time to get used to it. Compliance software is hard to work.

Reasons for choosing ClinicTracker

I liked Josh!

Response from JAG Products

Chad, we appreciate you too! Close partnerships with mental health care clinics, no matter their size, are what drive our continuing development. We're glad you've taken advantage of feature customizations to optimize ClinicTracker for your exact situation. We're proud to offer a level of support that isn't offered by our competitors. With each new custom development and each new piece of feedback our offerings get better. It's true, our dedicated team is very serious about delivering top level service but we aren't humorless robots. Sometimes lightening the mood with a joke is exactly what is needed. It opens up the lines of communication and can even lead to breakthroughs! We absolutely do value you, your perspective and our years-long partnership. Thank you for all those things and thank you for taking the time to write this review.

Replied April 2022

Kellie

Company size: 11-50 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2020

Billing Software Functionality

Pros

We find customer support, to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

Cons

Our office has been a client of ClinicTracker for over 2 years. We consistently find billing features that we are not able to use, due to ClinicTracker limiting the functionality of these features and wanting us to pay an additional cost to have these features "usable" to us. For instance: On a UB04 Claim form, box 78 reflects rendering or referring providers. When sending in a ticket to ClinicTracker to inquiry on how to populate this box, we were told they would provide us the use of this feature for a substantial additional fee. Their reply was as follows: "The reason that my team has provided a quote for this feature is that we have not been able to obtain any proof or indication that it is a payer requirement. I previously asked if you had received denials where the payer stated that it was due to needing the "other" provider box populated. You said that you have received denials but didn't provide an example confirming that this is required for payment". So basically we have been told by ClinicTracket to "Prove It", apparently our explanation that claims are being denied due to this box not being populated was not a good enough reason for ClinicTracker to provide us the use of this feature. This feature is not customization that our office is asking to be created, but rather asking Clinic Tracker to further develop a feature that should already be available in order for providers to fully oblige by not only insurer guidelines, but also by CMS guidelines.

Response from JAG Products

Thank you, Kellie, for sharing your feedback. Customer comment is the prime source for the continuing improvement of ClinicTracker. Our development team was able to find a zero-cost workaround that should have solved the problem for you and prevent others from running into a similar situation to yours in the future. Thank you for choosing ClinicTracker.

Replied February 2022

Robert

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

In my role of Clinical Supervisor, it was easy for me to access and review ourclient's records

Reviewing quality and compliance of our service delivery

Pros

Listing of all clients allowed for easy access of records in to review for compliance

Cons

There seemed to be too many tabs to choose from when in a client's record...many of which were not applicable to the service line we offered.

Response from JAG Products

Robert, we're gratified to hear you would recommend ClinicTracker. Our software was designed to make capturing and ordering complex information easier, whether for individuals or in aggregate, so we're glad you've found it to be a useful tool as an administrator. Over the years we've steadily improved ClinicTracker's features and capabilities thanks to input from users like yourself. Please reach out to our support team if you haven't already with your suggestions. Thank you for your business and your support!

Replied March 2022

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