ClinicTracker support was there for us, took care of all our needs, and made sure we were ready to launch on time. I'm impressed with their commitment to quality and customer care.

But they have terrible documentation. Most of the time the documentation does not explain what something does, or how to use it.

I lost several staff through the process. They were teaching me how to implement the system, but not how to use it.

Love the patient portal. We are able to send out documents for people to sign virtually which is also very helpful.

Implementation going great and the team is wonderful at meeting our specific needs.

Our providers love it, our billing clients love it, and our revenue cycle management clients love it.

Overall we have been very pleased at how ClinicTracker has helped  our clinic function more efficiently and has reduced cost of printing and admin filing time and outsourcing billing.

The Diagnostic Assessment, Crisis Plan and Treatment plan are useless in their current state. You of course, can pay them to customize it.

We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements.

Our company provided APIs to embed video conferencing into Clinic Tracker meeting scheduling sysytem. The experience was great, the team was very helphul and responsive.

I like that I have better supervision over my staff. The note is the superbill so we have better staff compliance with notes.

It is an integrated, customizable product that can grow with us. It does not work well with Apple products, at all.

Good organization, easy navigation, clarity, customizable, good customer support services, training videos and readings.

The people at ClinicTracker are really the best. Very honest and straightforward.

Additionally, we were positively surprised with overall functionality of ClinicTracker software, with the amount of useful features any healthcare facility should absolutely love.

We find customer support,  to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

We have also been able to save money by bringing billing in house using BillingTracker.

I liked that connecting with clients was easy. The link to the conference room was nifty and easy to use.

Our providers love the EHR and HR tools for practice management. IT is one of the EHRs we recommend when our clients are looking for the best.

We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us.

We have found that Clinic Tracker has saved us time and money. It allowed us to quickly transition to telehealth and remote working when the Pandemic hit.

Being a clinician I enjoyed the various components that offered an easy treatment process.

Clinic Tracker software is easy to use and user friendly. There are training videos and manuals readily available to help as well as  robust initial trainings to help programs get started.

I also like the integration with insurance and merchant services.

This software offered an incredible experience I would be happy to share with any mental health professional.

This EHR feels unnecessarily clunky and complicated. It is somewhat difficult to navigate and is not particularly intuitive.

You have to go back & forth with them 4-5 times before they will even look at the issue. I swear they are reading from a script.

We went through a consulting process to help us choose the right EHR given our wish list.

Sometimes it is difficult to log on delaying access which can be a little frustrating when trying to get on quickly.

As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

US Dollar

ClinicTracker is a fully customizable EHR, billing and practice management software designed to automate your clinic workflows, boost your staff productivity and patient engagement, while shortening your billing cycle. We provide behavioral health organizations the ultimate tool to manage their practice efficiently, coupled with the expert guidance of team. 

The ClinicTracker team is diverse, collaborative, and we adapt seamlessly to the evolving requirements of the behavioral health professionals we support.

We value the positive impact you have on the communities you serve, and we are proud to provide an EHR framework to support you and the unique needs of your patients. 

The ClinicTracker team, over the past 23 years, has built a platform designed and specifically tailored to address the workflows, needs, and challenges of behavioral health and chemical dependency professionals. 




LongDescription

Treatment Planning

Document Templates

Employee Management

Electronic Payments

Customizable Reports

Document Storage

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Digital Signature

Task Scheduling

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Calendar Management

Template Management

Scheduling

Assessment Management

Multi-Location

Self Service Portal

EMR/EHR

Compliance Management

E-Prescribing

Single Provider Practice

Inpatient/Residential

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Initial Assessments

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Medical Billing

Chat/Messaging

Customizable Templates

Billing & Invoicing

For Mental/Behavioral Health

Real Time Reporting

Compliance Tracking

Progress Reports

Claims Management

Payroll Management

Customizable Forms

Appointment Management

Records Management

Appointment Scheduling

Multi-Provider Practice

Document Management

Therapy Notes

Practice Management

Medication Management

For Psychiatrists

Patient Records Management

Drug Reference Database

Data Import/Export

Communication Management

ABA Data Collection

Access Controls/Permissions

Data Storage Management

Mobile Access

Insurance Management

Automated Scheduling

Program Management

Alerts/Escalation

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

For ABA Industry

SOAP notes

Third-Party Integration

Meaningful Use Certified

Surveys & Feedback

Invoice History

Payment Processing

Mobile Alerts

Online Forms

SMS Messaging

Financial Analysis

Referral Tracking

Client Database

Patient Intake

Customer Database

Registration Management

Clinical Notes

Patient Database

Care Plan Management

Medication Alerts/Warnings

Telemedicine

For Healthcare

Code & Charge Entry

Email Marketing

Real Time Data

Claims Scrubbing

Historical Reporting

Data Security

Electronic Submission

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 10

Contact JAG Products for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ClinicTracker

In Person

Live Online

Webinars

Documentation

Videos

Web-based medical billing software automates activities like scheduling, billing, claims processing, and reporting. Integrated insurance eligibility, patient communication, and payment tools support revenue cycle.

ShortDescription

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


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