Jane

RATING:

4.8

(347)

About Jane

Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practitioners as per specific requirements. Jane enables clients and healthcare professionals to automatically receive notifications for bookings, confirmations and appointment reminders. It lets users create a database of patient charts and add photos or videos to track progress on a centralized platform. Clients can utilize the platform to quickly process payments by storing credit card details and receiving electronic invoices. Additionally, clinics can set up daily classes or group bookings for a predefined number of participants. Jane l...

Jane Pricing

Jane is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at $79/month and scales with each tier, outlined below: Base Plan - $79/per month Insurance Plan - $109/per month Corporate Plan - $399/per month. The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.

Starting price: 

CA$79.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Jane Appointment Email Confirmation

Jane Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Jane

1 - 5 of 347 Reviews

Laura

Health, Wellness and Fitness, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed June 2023

Great for many just not for us

User Profile

Steve

Verified reviewer

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Jane in the most clinician friendly patient charting app

Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.

PROS

We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.

CONS

One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.

Reason for choosing Jane

Ease of use, speed of use, features as described above. As well as the overwhelming feeling that the team at Jane are passionate about what they do & care about the end user.Also that it could be used on any platform, including desktop computers, tablet computers, Chromebooks, & mobile phones.

Reasons for switching to Jane

We felt that Cliniko slowed us down, & actually made our administrative tasks & clinical note-taking more burdensome.

Vendor Response

Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team

Replied November 2023

Sierra

Hospital & Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

The only software I'd consider

Can't imagine using anyone else for right now.

PROS

Jane's competitors don't seem to hold a candle to Jane. Most of my peers prefer Jane even with its current drawbacks. I appreciate the low fees and high frequency of updates and improvements and great caring customer support.

CONS

I don't even use the charting system unfortunately. I wish it integrated with more things. I wish billing insurance was easier. I wish a lot of things haha

Reasons for switching to Jane

Jane was so much more user friendly and had better features. More modern and patient friendly.

Vendor Response

Hi Sierra, Thank you for taking the time to write such a lovely review. I am thrilled to hear you feel cared for by our support team and that the frequent updates are helpful! We are always interested in learning about our customer's needs to ensure the updates and improvements made are genuinely helpful That said, I would love to learn more about areas you feel are drawbacks or why you aren't currently utilizing the charting features. You can voice your needs for new features or improvements to existing features on the Feature Request board (if you haven't already), which I will link below! Insurance Billing is never a fun task, but I am happy to share that we are wrapping up the beta testing for Integrated Insurance Billing features! This will definitely make Insurance Billing a little easier (dare I say fun?). Stay tuned for that announcement. Thank you for choosing Jane, we are so thrilled to have you. -Kim on Behalf of Jane https://janeapp.canny.io/

Replied June 2023

Elysia

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Jane Helped Defraud my Private Practice

I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00

PROS

When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.

CONS

After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.

Reasons for switching to Jane

So I wouldn't be defrauded by Jane App. Basically I just needed the stress to end, the money to stop being taken out of my account from stripe before it could even get to me. To stop losing sleep over whether Jane would have actually uploaded my evidence or anxiety from going on and seeing they refunded the person more money and then more anxiety, seeing another extra charge for each of the refunded sessions.

Vendor Response

Ali here, co-founder and Co-CEO of Jane. Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews. Infuriatingly, this return would have happened in the same way regardless of what processor you were using. Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss. We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair. Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid. This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.

Replied March 2023

Beverly

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Jane is fabulous!

PROS

Jane is my personal secretary, and frees me up to do my own work.

CONS

No cons. I don't even use all of the features of Jane, as there are so many more features available.

Reasons for switching to Jane

Jane was more user-friendly, and the support team is absolutely fantastic! So quick to respond, very helpful, and they ensure that they meet my individual needs.

Vendor Response

What a great review to read, Beverly! Thank you so much for sharing your feedback in such a fun but kind way...it's an honor for Jane to take on such an important role in your clinic! We're lucky that you came over to Jane and I'm so pleased to hear that you've enjoyed not only your experience with Jane so far, but with our support team as well. I hope we can continue to help you grow and help you help your clients. :)

Replied February 2024