Jane Software

Jane Software

Find out more:

Find out more:

About Jane

Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practitioners as per specific requirements. Jane enables clients and healthcare professionals to automatically receive notifications for bookings, confirmations and appointment reminders. It lets users create a database of patient charts and add photos or videos to track progress on a centralized platform. Clients can utilize the platform to quickly process payments by storing credit card details and receiving electronic invoices. Additionally, clinics can set up daily classes or group bookings for a predefined number of participants. Jane l...

Jane Pricing

Jane is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at $74/month and scales with each tier, outlined below: Base Plan - $79/per month Insurance Plan - $99/per month Corporate Plan - $369/per month. The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.

Starting price: 

$79.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Jane Appointment Email Confirmation
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Jane Reviews

Overall Rating

4.85

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 250 reviews

Katie

Company size: 2 - 10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Jane Saves the Day!

User Profile

Sandra

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2020

Jane got me through April 2020

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing. Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting. It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Response from Jane Software

Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care. Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents. You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know. Alison - Co-Founder

Replied May 2020

Tygue

Company size: 1 employee

Industry: Medical Practice

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Happy to find them

Great so far

Pros

Support is great. Software is simple yet endlessly customizable.

Cons

I haven’t found many, sometimes it can be difficult to remember how well everything can be customized.

Reasons for switching to Jane

Wanted something new, heard good things about Jane.

Response from Jane Software

Hi Tygue, Thanks for the review! We're happy you found Jane too :) It's great to hear you describe Jane as simple yet "endlessly customizable." If you have any questions about customization in the future I hope you'll continue to lean on our support team. We enjoy talking to you! Have a great week. Maddie On Behalf of Jane

Replied October 2022

Joanne

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Best EHR

Pros

I have been using Jane for over 4 years now. It is an easy to use and learn system to manage a chiropractic office. They are constantly improving different aspects as requested by users. Their HELP section is very thorough and easy to follow. If you can't figure it out from there, they are also very responsive and helpful when requesting email or phone support.

Cons

I would love to be able to just print a birthday list and be able to track visits more easily. These would be my ONLY requests at this point. There are times when certain reports don't match up but I run my true accounting through my QuickBooks so it isn't a big issue for me.

Response from Jane Software

Hi Joanne, Thank you for your kind review and for choosing to be part of Jane's community for four years! We're lucky to have you. I'm hearing that you've found Jane easy to use and learn. It's great to hear that you're familiar with our help section and support team. We're always looking for new ways to improve Jane and I know our product team would love to chat with you about your experience with reports. If you're interested in that please do reach out to support@jane.app and let us know :) Thanks so much and hope to talk to you soon, Joanne! Maddie On Behalf of Jane

Replied October 2022

Amanda

Company size: 1 employee

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

FUNCTIONALITY

3

May 2020

Major issue with basic function

Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Response from Jane Software

Hi Amanda, Oh shoot. I'm sorry you're having trouble with Jane's online booking. You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices! I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book. I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing. We'll follow up to your email. Talk soon - Alison - Co-Founder

Replied May 2020

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