Tebra vs Practice Fusion
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
3.9 / 5
Value for Money
3.6 / 5
3.8 / 5
Customer Support
3.7 / 5
3.2 / 5
Functionality
3.8 / 5
3.5 / 5
Last Review Written
September 4, 2024
August 31, 2024
Pros/Cons
Pros
- I like the ability to learn as needed with Kareo university and ease of use for our team. We love the automated reminders and the ability the send messages with the software.
- Very user friendly- 10 stars. I would recommend kareo to anyone looking for an awesome software.
- I love many features in Kareo. I find the real time eligibility and ability to send auto claims electronically with attachments is the most useful to my practice on a daily basis.
Cons
- The tele medicine is the worst department, their support team is slow and arrogant, and there are a lot of technical issues which lead to lost patient appointments and it affects clinical care.
- Kareo will say they are fixing issues or updating functionality, but the fixes are generally meaningless and the updates are mostly ineffectual. Customer support is also terrible.
- Disappointed, will be switching as soon as my contract is up (or sooner if I am losing patients).
Pros
- Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.
- Cloud based and universally accessible, easy to use. Superb customer service, administrators are responsive to providers' requests.
- Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR.
Cons
- No technical support, no advise, no education, very poor coding system, not ideal for billing, no built in system for prior authorization.
- I tried to cancel my subscription within 25 days of signing up with them and they said NO. They are dishonest and will hold you to this even if you are completely unhappy with their product.
- The mobile version is also really terrible, but very rarely used so not a big deal. I also HATE that they are not integrated with anyone other than Updox for a patient communication platform.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
181 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
