Tebra vs Symplast
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.6 / 5
4 / 5
Customer Support
3.7 / 5
4 / 5
Functionality
3.8 / 5
3.9 / 5
Last Review Written
September 24, 2024
October 18, 2023
Pros/Cons
Pros
- We have many clients that use Kareo and we routinely recommend Kareo to our new clients for its ease of use, excellent reporting capabilities and reasonable price.
- I like the ability to learn as needed with Kareo university and ease of use for our team. We love the automated reminders and the ability the send messages with the software.
- Ease of use - numerous and useful reports - user friendly - excellent and knowledgeable support - affordable - cloud based - can run your billing from almost anywhere.
Cons
- We have 245 customer support cases and that's just the times that we've gotten frustrated to the point that we are willing to call and deal with their terrible customer service.
- Reports are the most horrible. Missing Encounter reports is completely misleading and full of errors.
- Disappointed, will be switching as soon as my contract is up (or sooner if I am losing patients).
Pros
- A fantastic app that effectively engages with patients in a user friendly interface. Developed for clinicians for clinicians.
- The app is great for patient communication and makes virtual appointments simple, it was a great tool during the pandemic. Support is easy to contact, and is very reliable especially Ben.
- It is a work in progress - and I like that. Plastic surgery is about changing the way we see things - and Symplast for the time I’ve used it - has been very responsive to feedback and innovation.
Cons
- Symplast is a daily frustration for our practice. While overall it has a logical arrangement, it has MANY features with illogical implementation.
- There's already a button for returning to the current day, which should suffice. Dosespot is very disappointing for eRx.
- When using the mobile app you are forced to type your notes in three predefined sections.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
171 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
