KASA

RATING:

4.3

(53)

About KASA

KASA is a HIPAA-compliant mental health EHR solution that helps medical practices of all sizes schedule appointments, accept payments, process claims and more. It comes with a built-in calendar, which allows front desk employees to organize appointments using color codes and automatically send reminders via email or text message. KASA lets medical professionals use the internal messaging channel to establish two-way communication with staff members across the organization. The patient portal allows clients to update personal details, schedule appointments, make payments and view account balance statements. Additionally, therapists can create, save and print patient progress notes with appointment dates, types and locations. KASA enables behavioral health pract...

KASA Pricing

Pricing varies based on services selected, additional users are discounted.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

KASA internal messaging

KASA Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for KASA

1 - 5 of 53 Reviews

Breanne

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2023

Efficient and Professional

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Software if easy to use and meets my needs

PROS

Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.

CONS

There are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.

Vendor Response

Hello, Thank you for your kind review. As a tip, if you ever have trouble logging in to your portal, head over to kasa-solutions.com/status to determine if it is a local issue or a reported system problem; that will help keep you looped in on the current situation! Thanks, KASA Solutions

Replied July 2018

Anne

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

The Best

Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.

PROS

I love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.

CONS

I haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.

Reason for choosing KASA

KASA has everything you need in one place. You can choose the options that you want. They place claims daily, do you get paid fast! They are professional and really care.

Reasons for switching to KASA

SimplePractice had very poor customer service. It took a long time to get a response from them. Sometimes people, particularly in the billing department, were rude. Then the billing department was bought out by another company, BluBird, LLC, and things got even worse. I lost thousands of dollars because they were very limited as to what they would do to follow through with denials, and they did not make their billing process clear from the start.

Vendor Response

Anne, We're excited to hear you love using KASA! We're always looking to add more ways to provide support and work hard to ensure we always respond quickly, professionally, and with the right information! Thank you for trusting KASA to partner with your practice! Thank you, The KASA Team

Replied October 2019

melissa

Mental Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2019

Do not use this as your billing service

As stated, I am paying for a billing service to "do the billing work"...I do not want another full time job and that is what this service feels like. The sales person misrepresents the company. You do all of the work and then pay a big fee for???

PROS

The Sales person misrepresented the billing company. My former company ended and I had to find a new company fast. I did research and thought this was a good fit. If you are brand new to the industry you may keep their service, as you do not know anything better. However, If you are a seasoned practitioner who has had a billing service...this is not the product for you. We already have long hours doing treatment during the week, if you sign on you will now spend your entire weekend doing data entry. The man who created this company did not have the practitioner in mind, but rather how he could make the most money with the least amount of effort. Billing companies usually enter the data...now you will do all of this as well as many other tasks that are usually done by your billing service . They tell you that there is no sign up fee but in reality ...you will need to pay their staff a high hourly rate to set up your accounts. You will also be responsible for calling all of the insurance companies, setting up/changing all of your portals and anything else that comes up. Every company I have ever had did this when they set you up. You will also have to enter all of your client data which is also usually done by the billing company. They have additional hidden fees. I specifically asked before I signed on and they stated that there were none. Then after I signed on, I was told I needed to pay another department to "fix" anything that is not set up correctly.

CONS

Whoever created this system, has not worked as a therapist. There are too many screens to fill out just to make one simple thing happen. We work long hours and they last thing we want to do is spend our entire weekend doing data entry. Yes you may have nice reports but who cares when you have no free time to do anything else. I did not get to do one thing this summer, as all of my time went into learning the system and wasting so much time with entering data. It should be kept simple and the billing company should do the work. I hired a company to do billing not for me to take on another full time job.

Reason for choosing KASA

They did a good job of selling the service but the reality is very different.

Vendor Response

Melissa, I am sorry to hear about this! In reviewing your account it appears the fees you are referring to are for contracting requests, such as EFT enrollments or contract updates. We offer those services at an additional fee, but these are never required. Included with our services is the EHR software, unlimited training, full-service claims processing, and we handle all payer ERA/EDI enrollments, all at no additional fee. Some payers do require the actual healthcare provider to set up the portal and designate a third party biller to have access; otherwise we assist in setting up your portal access also. Most users find that our quick workflow and billing services drastically reduces administrative burden and time-consuming data entry, and your team would not ask you to call a payer for claims follow up. Our support team has reached out to you for more details and to offer additional training. We are proud to partner with your practice! Thank you, The KASA Team

Replied October 2019

Carilyn

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Excellent new mental health practice software

Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid

PROS

Nice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).

CONS

Little bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.

Reason for choosing KASA

Responsive customer service, simple, good aesthetic, easy to use

Vendor Response

Carilyn, Thank you so much for your review! We passed along your kind words to your account management team and it made their day! We love hearing from our users and are proud to partner with you and your practice! Thank you, The KASA Team

Replied October 2019