I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one.

I use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect.

I think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too.

We love KIPU. It makes processes and systems so much smoother.

I like that KIPU is user friendly. Easy to navigate and updates can be done quickly.

I do not like that all forms and fields are not retrievable. Some forms may be deleted and lost forever. I believe there should be an approval process or all forms should be able to be retrieved.

We used this as our EHR, reluctantly, as there really isn't a good EHR out there that does everything. If you're looking for one, Azalea is my new favorite.

It took a lot of back end work on my part, but I was able to make it simple-to-use for the clinical team, other than the nurse/physician who had to do the orders.

I don't like it's cost model, it's lack of reporting custom fields in notes, and it's order sets/eMAR weren't too seamless.

Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe.

What I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier.

I have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually.