--- title: "Kipu Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kipu. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kipu is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kipu-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web Based Medical Billing Software](https://www.softwareadvice.com/medical/web-based-medical-billing-software-comparison/) / [Kipu](https://www.softwareadvice.com/medical/kipu-profile/) / Kipu Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kipu-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kipu-profile/alternatives/) # Kipu User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 173 reviews (79%) - 4 stars: 33 reviews (15%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (2%) ### Most mentioned pros - The platform offers strong customization options and useful features like integrated billing, reporting, and patient management tools, helping streamline operations and improve efficiency. - That it is so customizable. If you are a super admin, you can create templates however you would like, specific to each area, and can be used for numerous disciplines. - As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. ### Most mentioned cons - High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. - My least favorite aspects about Kipu software was that it was kind of difficult to navigate at the beginning, it wasn't very intuitive interface and had a high learning curve that other teammates had to teach me to use. - One downside is the cost structure, which can feel high and somewhat fragmented with multiple add-ons and fees. ## Kipu customer reviews Showing reviews 1-25 of 218 (page 1). ### Kipu is Cool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's pretty good. It definitely helps me get the job done. Occasional errors but not too often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu's documentation management is pretty good. I can easily locate and access all the documents I require. #### Cons Things disappear off assessments and other documents after I submit them. I get documents sent back for revision and an entire text box will be empty when I go over my work several times before submitting. --- ### Kipu is a good system! - Overall rating: 4/5 - Reviewer: Erica O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar. #### Cons No cons for me at this moment. I know billing and other departments have some issues within the system. #### Reasons for switching to Kipu More options and tools to use. Better layout. --- ### KIPU for Behavioral Health - Overall rating: 5/5 - Reviewer: JOEY F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for the past 1.75 years and it works so well in co junction with our outpatient team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is all in one place if I search a client I can see whom and what happened last. #### Cons I would appreciate better notifications and less issues internally, bugs etc. they do fix them quickly --- ### Comprehensive EMR System - Overall rating: 5/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the previous application we were using, we were regularly experiencing technical difficulties including outages. Kipu has provided a more stable platform that has proved easier to implement daily as well as less downtime and more time spent with the clients. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Sorting has been helpful with clients. Being able to access clients' data using partial matches as well as first and last names has helped. The flexibility of the program has been useful as well. #### Cons Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it) #### Reasons for switching to Kipu I did not personally make the switch, although the administrators determined this based upon price-point as well as having technical and other issues with the previous platform, including outage issues. I had also been involved with the line of work that we are doing that Kipu was a better choice when it came to compliance with standards of care and protection of client's privacy. #### Vendor response Hi Paul, Thank you for your comprehensive review! We're glad to hear that Kipu's sorting features and flexibility have been helpful in your work, and that the switch from your previous platform has resulted in less downtime and more client-focused time. We've noted your feedback regarding data saving in text fields, and will look into this for potential improvement. Your feedback is incredibly valuable as we continue to improve Kipu. Thank you for being part of the Kipu community! Replied August 2023 --- ### KIPU review - Overall rating: 5/5 - Reviewer: Glenn W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive. I have had no issues with KIPU since we began using it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to do documentation, meets our needs. #### Cons I have no issues with KIPU and the way it works. #### Reasons for switching to Kipu Celerity was not user friendly, unreliable at times. #### Vendor response Thank you, Glenn, for your positive review! We're delighted that Kipu meets your needs and that you find it easy to use for documentation. We're also pleased to hear that you've had a positive experience since switching to Kipu. Thank you for being part of the Kipu community! Replied June 2024 --- ### used to be good, just not any more. - Overall rating: 1/5 - Reviewer: Victoria G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered i just don't get why it's so confusing with different logins and bugs. support doesn't help out. i'm going to switch to bestnotes or something else idk. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The support used to be great but has gotten much worse over time. I wish it was the old support representatives but we keep getting swapped around. #### Cons Price. I feel like i'm getting hounded to pay more for more add-ons. Did they change owners or something? also why are there separate logins for the RCM and EMR??? and i heard the CRM is also a separate login. #### Reasons for choosing Kipu i thought Kipu was better but i'm going to go back to bestnotes #### Reasons for switching to Kipu i thought it was better but it's not.... --- ### KIPU IS VERY EXPENSIVE FOR NO REASON - Overall rating: 1/5 - Reviewer: Titus M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered They are too commercial . They just want your money . No need to pay $560 for maintenance and more daily charges whereas you can get very good platforms at 10 percent KIPU price #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The are friendly when you are signing up #### Cons VERY PRICEY ! Stay away . When you need your records for an audit they will not allow you to access them if you don’t have an active account ! There is other systems that do the same thing at 10% the price #### Reasons for choosing Kipu I thought they were pocket friendly, only to find out they are about the $$ #### Vendor response Hi Titus, Thank you for sharing your feedback. We sincerely apologize that your experience with Kipu hasn't met your expectations, and we appreciate your honesty. We understand that pricing is a crucial factor, and we're sorry to hear that it has caused frustration. Regarding your comment on access to records, we take regulatory compliance seriously, and we aim to ensure that all facilities are able to securely access their data when their accounts are active. That said, we’d love the opportunity to understand your situation better and see how we can assist. Your feedback is valuable, and we’ll be taking it into consideration as we work to improve. Please don’t hesitate to reach out to us directly if you’d like to discuss any concerns further. We’re here to help. Replied September 2024 --- ### Kipu Making Health Care More Sufficient - Overall rating: 5/5 - Reviewer: daniel n. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Kipu is a secure software to use and one that keeps you updated. It has many options so you are not stranded. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Kipu for our behavioral health documentation, and overall it has been a positive experience. The system is designed specifically for addiction and mental health treatment, which makes charting and treatment planning more straightforward compared to general EHR platforms. I appreciate the structured templates and the ability to customize notes to fit our workflow. #### Cons There was a bit of a learning curve at first, but once the team became familiar with it, documentation became more efficient. It has helped us stay organized and maintain compliance. While no system is perfect, Kipu has been a reliable solution for our needs. --- ### Comprehensive and Flexible Solution for Behavioral Health Practices - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Kipu has been positive. It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows. The platform offers strong customization options and useful features like integrated billing, reporting, and patient management tools, helping streamline operations and improve efficiency. Overall, it’s a comprehensive, all-in-one system that supports both clinical and administrative needs. #### Cons One downside is the cost structure, which can feel high and somewhat fragmented with multiple add-ons and fees. Some features—like treatment planning—can be complex and take time to fully learn or use effectively. Additionally, certain workflows may require extra steps, which can slow things down at times. --- ### Pretty solid software - Overall rating: 4/5 - Reviewer: Hanna J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I really like the security, clinical information, and patient management aspects of this software and a lot of options were available for interdisciplinary team members. #### Cons My least favorite aspects about Kipu software was that it was kind of difficult to navigate at the beginning, it wasn't very intuitive interface and had a high learning curve that other teammates had to teach me to use. --- ### KIPU Makes Documenting Seamless!! - Overall rating: 5/5 - Reviewer: Tamilynn Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. love it!!!! would highly recommend it!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a therapist KIPU offers a great product for the mental health field. This system is easy to use, navigate and is relevant to the functions I must perform on a daily basis. KIPU's seamless end to end system allows me to chart the progress of my patient, write progress notes, treatment plans, intakes, discharges, medical charts, clinical assessments all in one place. KIPU is by far one of the easiest systems I have used and takes all the stress out of documenting and notetaking. Love this system would highly recommend it!! #### Cons nothing. Everything is already preloaded making my documenting seamless. #### Vendor response Hi Tamilynn, We're overjoyed to know how much Kipu is assisting you in your daily work and making your documenting seamless. Your positive feedback reinforces our commitment to make Kipu the best EMR tool. Thank you for your kind words and recommendation! Thanks for being part of the Kipu community! Replied August 2023 --- ### Great performance, flexible to add and modify - Overall rating: 5/5 - Reviewer: Irene C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform. Super easy to use and has intuitive guidance for building features. Currently, t Kipu is the only software which has successfully integrated FASMs with Florida DCF's Carisk System. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease to modify, add features. Easy to use and train #### Cons What started as a "con" in that we had to identify all the parts, documents, etc that we wanted in the system... We thought we were purchasing a plug and play that we could modify briefly.....turned out to be a fantastic benefit in that Kipu team reviewed our existing documents, provided insights on their standard documents/tools #### Reasons for choosing Kipu Ease of use. . Graphics display vs "list view" Outstanding pre-sales service and education #### Reasons for switching to Kipu Medios was closing down #### Vendor response Hi Irene, We're thrilled to hear you found our system flexible and easy to use. Your initial 'con' turning into a benefit truly encapsulates our commitment to tailoring our system to your needs. Thank you for your kind words about our customer service and the integrative features of Kipu! Thanks for being part of the Kipu community! Replied August 2023 --- ### Kipu User - Overall rating: 5/5 - Reviewer: Chasity R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. #### Cons Nothing, I like all of them. All of Kipu is great and I do not think it should change at all unless getting updated. #### Reasons for switching to Kipu I switched Jobs. #### Vendor response Hi Chasity, We're thrilled to hear that you're finding all of the features in Kipu helpful and easy to use in your line of work. It's wonderful to know that Kipu is effectively serving your needs. Your feedback is valuable and it's always great to hear from satisfied users. We continuously work on updates to make Kipu even more beneficial. Thank you for being part of the Kipu community! Replied August 2023 --- ### Great CRM and EMR - Overall rating: 5/5 - Reviewer: Daniel J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. We have complex needs and KIPU is meeting most of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust product with lots of features. Customer support is superb and they do implement recommendations. #### Cons EMR messaging system is a nice new feature but it has a few problems. #### Reasons for switching to Kipu KIPU was a better system. Way more features. Amazon backbone was important #### Vendor response Hi Daniel, Thank you for recognizing the strengths of Kipu! We're glad our system meets most of your complex needs. Your feedback about the EMR messaging system is noted, and we're always striving to improve. Thanks for being a valued member of the Kipu community! Replied August 2023 --- ### Kipu use - Overall rating: 4/5 - Reviewer: crystal K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it to it's fullest in other facilities, I have enjoyed that. I wish that this facility would utilize all the features to make it easier for complete client care. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that I am able to see the roster in a glance. I also like that I am able to go into provider notes to double check orders. #### Cons I feel as though it could be more user friendly with charting needs. I also wish that there were to be multiple uses here. IE appointments; F/U NN #### Reasons for switching to Kipu New facility #### Vendor response Hi Crystal, We're pleased to hear that you find the roster and provider notes feature useful. We understand your concerns about charting and multi-functionality, and we're continually working to enhance our system's usability and versatility based on feedback from users like you. Your experience and satisfaction are important to us, so we will consider your input for future updates. Thank you for being a valuable member of the Kipu community! Replied August 2023 --- ### Kipu Review - Overall rating: 5/5 - Reviewer: Dustin T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great ever since I first used it. I have been at three companies that all used Kipu, and it is the best. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very user-friendly, and always adaptive. #### Cons When I am doing group notes, and it freezes and doesn't save my work. #### Vendor response Hi Dustin, Thank you for sharing your positive experiences with Kipu across multiple companies. We apologize for the inconvenience you've faced with group notes; we're constantly working on improvements. We appreciate your feedback and are grateful to have you in the Kipu community! Replied August 2023 --- ### Eric Swayne - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had excellent experience using kipu #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is comprehensive and easy to use. #### Cons I like everything about KIPU. I have been satisfied with every aspect of the KIPU system. #### Vendor response Hi Eric, We're thrilled to hear you find our system comprehensive and easy to use. It's great that you're satisfied with every aspect of Kipu. We appreciate your feedback and look forward to continuing to serve your needs! Thanks for being part of the Kipu community! Replied August 2023 --- ### Superior product - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a much better system than the competitors system. I love using KIPU. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has the necessary complexity to ensure all records are maintained along with the legal aspects all the while providing ease of use. #### Cons Having immediate customer support is not always easy. #### Vendor response Thank you, Sarah, for your excellent review! We're delighted to hear that you find Kipu both comprehensive and easy to use. We appreciate your feedback on customer support availability and are continually working to improve this through phone, email and live in-app chat. Your positive comparison to competitors means a lot to us. Thank you for being part of the Kipu community! Replied June 2024 --- ### Great EMR - Overall rating: 5/5 - Reviewer: Heath P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have always had great service, ease of use, and the ability to ask for help from customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of inputting new patients and the easy navigation through charts. #### Cons Compared to other EMR that I have used there is nothing negative to say in comparison. #### Vendor response Hi Heath, Thank you for highlighting Kipu's user-friendly features and our customer service. We strive to offer the best for our users. We appreciate your positive feedback and thank you for being a part of the Kipu community! Replied August 2023 --- ### Everything I need - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with quipu has been very good. Before I worked for substance abuse facility I worked for a pharmacy where I learned how to use KIPU. My experience with KIPU has been all good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about KIPU is, I am able to input and store all the critical information that I need to keep without having to write it down on paper. I am able to check each client and see all the information because it is right there at my fingertips and easily accessible. #### Cons The only thing I can say that I like least about KIPU is that if I am not using it for a few minutes, it turns itself off, and I have to sign in every time it does that. I wish you would stay on a little longer. #### Vendor response Hi John, Thank you for sharing your experience with Kipu. We're thrilled to hear that it's helping you manage client information efficiently. We'll take note of the sign-in feedback and strive to enhance the user experience further while maintaining the highest security standards. Thanks for being a part of the Kipu community! Replied August 2023 --- ### Absolute time saver - Overall rating: 5/5 - Reviewer: Yevette T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kipu is by far the most convenient technology I use in my day to day work life. I love that I can check on the status of lab results from anywhere with Kipu mobile. #### Cons It would be wonderful if some forms auto generated. #### Vendor response Hi Yevette, Thank you for your fantastic review! We're thrilled to hear that Kipu has become an integral and convenient part of your daily workflow. Your suggestion about auto-generating forms is noted, and we'll certainly consider it for future enhancements. Our recent release of Quick Text is the start of that automation, and we have more enhancements to the EMR planned as well. Thank you for being part of the Kipu community! Replied August 2023 --- ### Review of Kipu services - Overall rating: 4/5 - Reviewer: Andrew W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Kipu has improved the way we document what happens in our programs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about Kipu is the customer support. Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a resolution of the issue. They are friendly and they know what they are talking about. If they don't know the answer they are willing to do the research and find it. I am very pleased with all the help I have received. I also think it is great how customizable the system is. We can set it up to work specifically with our needs. Thanks Kipu. #### Cons Some features are a bit complicated. Working on templates and forms can be difficult and requires training and experience. #### Reasons for choosing Kipu The decision was made by someone above me. #### Vendor response Hi Andrew, We're delighted to hear that our customer support team has consistently provided you with the assistance you need. Your feedback about the system's customizability is also greatly appreciated. We understand that certain features can be complex, and we're committed to continuous training and enhancement to ensure a more streamlined user experience. Your insights help us grow and improve, and we're thankful for your trust in Kipu. Thanks for being a valued member of our community! Replied August 2023 --- ### Legacy - Dir of Ops - Damaris - Overall rating: 5/5 - Reviewer: Damaris G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love KIPU. It makes processes and systems so much smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that KIPU is user friendly. Easy to navigate and updates can be done quickly. #### Cons I do not like that all forms and fields are not retrievable. Some forms may be deleted and lost forever. I believe there should be an approval process or all forms should be able to be retrieved. #### Reasons for choosing Kipu KIPU is the best for our industry #### Reasons for switching to Kipu BestNotes is no where as advanced as KIPU #### Vendor response Hi Damaris, Thank you for sharing your thoughts! We're thrilled to hear that you find Kipu user-friendly and efficient for your operations. We also appreciate your feedback regarding form retrieval and will consider your suggestions as we strive to improve the platform. Your continued trust and preference for Kipu mean a lot to us. Thanks for being part of the Kipu community! Replied August 2023 --- ### Kipu - Overall rating: 5/5 - Reviewer: Lynn N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for group notes documentation, giving clients meds, checking status on clients, and an overall reference to past things gone on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu is easy to navigate through and very informative. #### Cons Having to enter the code when signing onto a new device #### Vendor response Hi Lynn, Thank you for sharing your experience with Kipu. We're pleased to hear that you find it easy to navigate and informative. Your feedback about the sign-on process is noted, and we'll keep it in mind for future updates. We appreciate you being part of the Kipu community and your dedication to clients' well-being! Replied August 2023 --- ### Great and easy to work with - Overall rating: 5/5 - Reviewer: Delfina A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Kipu was the best on hands to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu was easy and fast to work with. Helps you get the job done and the golden threads were understanding #### Cons Their is really nothing that iiked least about Kipu because Kipu is the best. #### Vendor response Thank you, Delfina, for your wonderful review! We're thrilled to hear that you find Kipu easy and fast to work with, and that the golden threads feature is helpful. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community! Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/kipu-profile/reviews/?page=2) --- Kipu Reviews, Pros and Cons - 2026 Software Advice