--- title: "Kipu Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kipu. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kipu is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kipu-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Kipu](https://www.softwareadvice.com/medical/kipu-profile/) / Kipu Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kipu-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kipu-profile/alternatives/) # Kipu User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 173 reviews (79%) - 4 stars: 33 reviews (15%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (2%) ### Most mentioned pros - The platform offers strong customization options and useful features like integrated billing, reporting, and patient management tools, helping streamline operations and improve efficiency. - That it is so customizable. If you are a super admin, you can create templates however you would like, specific to each area, and can be used for numerous disciplines. - As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. ### Most mentioned cons - My least favorite aspects about Kipu software was that it was kind of difficult to navigate at the beginning, it wasn't very intuitive interface and had a high learning curve that other teammates had to teach me to use. - High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. - One downside is the cost structure, which can feel high and somewhat fragmented with multiple add-ons and fees. ## Kipu customer reviews Showing reviews 1-25 of 218 (page 1). ### Kipu as healthcare management platform - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has a positive impact with its user friendly features, patient management. With some features needs improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s user friendly and helpful in streamlining patient management and documentation. Efficient for record keeping and security. #### Cons It has complex integration that takes sometime for new user to master it. Small businesses find it expensive. --- ### Kipu is a good system! - Overall rating: 4/5 - Reviewer: Erica O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar. #### Cons No cons for me at this moment. I know billing and other departments have some issues within the system. #### Reasons for switching to Kipu More options and tools to use. Better layout. --- ### Kipu is Cool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's pretty good. It definitely helps me get the job done. Occasional errors but not too often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu's documentation management is pretty good. I can easily locate and access all the documents I require. #### Cons Things disappear off assessments and other documents after I submit them. I get documents sent back for revision and an entire text box will be empty when I go over my work several times before submitting. --- ### Good customization, high costs - Overall rating: 3/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency. The treatment plan module was particularly underutilized due to its complexity. Overall, while the system has targeted strengths, the escalating costs proved unsustainable, prompting us to evaluate alternatives despite the initial benefits in specific areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices. Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations. #### Cons Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests. Disconnected Appointment and Documentation Integration: Calendar and appointment data do not automatically sync with documentation fields, such as date of service or time. This results in forms auto-populating with the current date and time, leading to manual corrections and added frustration during documentation. Challenging Treatment Plan Functionality: The built-in treatment plan tool is complex and not user-friendly, rendering it largely ineffective for practical use in a small practice setting. High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. For a practice with around 400 patients, this averaged $10,000 per month, which can be financially burdensome and feel like incremental nickel-and-diming. #### Reasons for switching to Kipu Needed custom templates and more robust billing system --- ### Comprehensive EMR System - Overall rating: 5/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the previous application we were using, we were regularly experiencing technical difficulties including outages. Kipu has provided a more stable platform that has proved easier to implement daily as well as less downtime and more time spent with the clients. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Sorting has been helpful with clients. Being able to access clients' data using partial matches as well as first and last names has helped. The flexibility of the program has been useful as well. #### Cons Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it) #### Reasons for switching to Kipu I did not personally make the switch, although the administrators determined this based upon price-point as well as having technical and other issues with the previous platform, including outage issues. I had also been involved with the line of work that we are doing that Kipu was a better choice when it came to compliance with standards of care and protection of client's privacy. #### Vendor response Hi Paul, Thank you for your comprehensive review! We're glad to hear that Kipu's sorting features and flexibility have been helpful in your work, and that the switch from your previous platform has resulted in less downtime and more client-focused time. We've noted your feedback regarding data saving in text fields, and will look into this for potential improvement. Your feedback is incredibly valuable as we continue to improve Kipu. Thank you for being part of the Kipu community! Replied August 2023 --- ### used to be good, just not any more. - Overall rating: 1/5 - Reviewer: Victoria G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered i just don't get why it's so confusing with different logins and bugs. support doesn't help out. i'm going to switch to bestnotes or something else idk. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The support used to be great but has gotten much worse over time. I wish it was the old support representatives but we keep getting swapped around. #### Cons Price. I feel like i'm getting hounded to pay more for more add-ons. Did they change owners or something? also why are there separate logins for the RCM and EMR??? and i heard the CRM is also a separate login. #### Reasons for choosing Kipu i thought Kipu was better but i'm going to go back to bestnotes #### Reasons for switching to Kipu i thought it was better but it's not.... --- ### KIPU IS VERY EXPENSIVE FOR NO REASON - Overall rating: 1/5 - Reviewer: Titus M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered They are too commercial . They just want your money . No need to pay $560 for maintenance and more daily charges whereas you can get very good platforms at 10 percent KIPU price #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The are friendly when you are signing up #### Cons VERY PRICEY ! Stay away . When you need your records for an audit they will not allow you to access them if you don’t have an active account ! There is other systems that do the same thing at 10% the price #### Reasons for choosing Kipu I thought they were pocket friendly, only to find out they are about the $$ #### Vendor response Hi Titus, Thank you for sharing your feedback. We sincerely apologize that your experience with Kipu hasn't met your expectations, and we appreciate your honesty. We understand that pricing is a crucial factor, and we're sorry to hear that it has caused frustration. Regarding your comment on access to records, we take regulatory compliance seriously, and we aim to ensure that all facilities are able to securely access their data when their accounts are active. That said, we’d love the opportunity to understand your situation better and see how we can assist. Your feedback is valuable, and we’ll be taking it into consideration as we work to improve. Please don’t hesitate to reach out to us directly if you’d like to discuss any concerns further. We’re here to help. Replied September 2024 --- ### KIPU review - Overall rating: 5/5 - Reviewer: Glenn W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive. I have had no issues with KIPU since we began using it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to do documentation, meets our needs. #### Cons I have no issues with KIPU and the way it works. #### Reasons for switching to Kipu Celerity was not user friendly, unreliable at times. #### Vendor response Thank you, Glenn, for your positive review! We're delighted that Kipu meets your needs and that you find it easy to use for documentation. We're also pleased to hear that you've had a positive experience since switching to Kipu. Thank you for being part of the Kipu community! Replied June 2024 --- ### Comprehensive and Flexible Solution for Behavioral Health Practices - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Kipu has been positive. It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows. The platform offers strong customization options and useful features like integrated billing, reporting, and patient management tools, helping streamline operations and improve efficiency. Overall, it’s a comprehensive, all-in-one system that supports both clinical and administrative needs. #### Cons One downside is the cost structure, which can feel high and somewhat fragmented with multiple add-ons and fees. Some features—like treatment planning—can be complex and take time to fully learn or use effectively. Additionally, certain workflows may require extra steps, which can slow things down at times. --- ### User friendly ehr - Overall rating: 4/5 - Reviewer: Jacqui B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer service is great is you have a support member assigned to you. If not, you have access to customize and troubleshot as a super admin, and it is user friendly to be able to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros That it is so customizable. If you are a super admin, you can create templates however you would like, specific to each area, and can be used for numerous disciplines. #### Cons It can feel a little clunky to use, which takes additional time when charting. However you can use check box options to get around this. --- ### KIPU Is Absolutely Amazing - Overall rating: 5/5 - Reviewer: Ken F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's everything you want in an electronic medical program. After a two-month "learning curve," I was able to appreciate all of the everyday benefits of the KIPU EMR. My company relies heavily on KIPU for communication with each other. Everyone in our office uses it, and we can see each other's entries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like being able to share documents with Clients' parents, allow them to review the documents online, and have the parent sign the document even though they are not in the same room with you. Parents can be in another state or another part of the country, and they can still access any document I share with them. #### Cons It took me approximately two months to learn all of the tools needed to make KIPU an "everyday" user friendly system for myself. I like everything about KIPU. It's (now) easy to navigate, and it's the "end all, be all" system for all of my company's electronic medical record needs. #### Vendor response Thank you, Ken, for your fantastic review! We're delighted to hear how Kipu's features, like sharing and signing documents remotely, have been beneficial for you. We appreciate your patience during the learning curve and are thrilled that you find Kipu user-friendly and essential for your company's needs. Thank you for being part of the Kipu community! Replied June 2024 --- ### We LOVE Kipu! - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has allowed us to win awards for what we do. Nobody knows how important the EMR system is, behind the faceplate of the organization. All of our data, which fuels our decisions, comes from Kipu. All of our billing comes from Kipu. We love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love its customizability, it's ease of use and simplicity, plus the service and support is supergood! #### Cons Nothing we don't like. We like everything a about Kipu #### Reasons for choosing Kipu Versatility price #### Vendor response Hi Daniel, Thank you for your kind words! We're absolutely thrilled to know you're loving Kipu and that it has contributed significantly to your organization's success. Your satisfaction is our top priority. Thank you for being part of the Kipu community! Replied August 2023 --- ### Substance Abuse Treatment Center Director of Operations Kipu Review - Overall rating: 5/5 - Reviewer: Lucas P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Kipu helps our organization keep all of our compliance items in order. It helps us keep our clients straight and allows for quick identification with the photos on the main page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu is very simple to use. All of our operations/medical/clinical staff use Kipu daily, so it is vital that we can easily train staff on EMR and have them begin using immediately. The customization is also a big selling point for us - we can lay things out as we wish and build the reports we desire. #### Cons We haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which always makes you worry a bit. #### Reasons for choosing Kipu I was not on the team when this product was chosen - it was chosen when we started the company. #### Vendor response Hi Lucas, Thank you for your insightful review! We're delighted to know that Kipu has been a straightforward and versatile tool for your team, assisting with daily operations and compliance aspects. We understand the concerns about changes in account representatives and we're working on ensuring smooth transitions for our clients in such instances. Your feedback is greatly appreciated as it helps us continually improve our service. Thank you for being a part of the Kipu community! Replied August 2023 --- ### Mostly Proficient - Overall rating: 4/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has a proficient performance with a few drawbacks that cause extra work. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of documentation and teachability. Able to auto populate necessary forms. #### Cons How the forms don't pull from one section to another on a regular basis. Also, we run 3 different Kipu setups and cannot transfer charts between the systems. #### Vendor response Thank you, Michael, for your detailed review. We're glad to hear that you find Kipu easy for documentation and teaching, and appreciate the auto-populate feature. We acknowledge your concerns about form consistency and the inability to transfer charts between different setups and will consider this feedback for future improvements. Thank you for being part of the Kipu community! Replied June 2024 --- ### Kipu is the Best - Overall rating: 5/5 - Reviewer: Cynthia E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information. #### Cons I have no cons to share. Kipu meets my every need. #### Reasons for switching to Kipu My company made the switch from an old outdated program. The outdated program was hard to use. The program moved slow and you could move from screen to screen. The program did not allow you to upload documents. And only allowed you to type a certificate number of characters. It was horrible. The technology was outdated and from at at least the year 2000. #### Vendor response Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together! Replied August 2023 --- ### [sensitive content hidden] Kipu - Overall rating: 5/5 - Reviewer: Margaret S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Actually I really like all the products of scheduling appointments, the telehealth is very easy to use and the client seldom have problems and the treatment planning as extras that are easy to implement what a therapist wants to work with a client on and rate the success of each goal and objective. Relatively simple to use when you are trained and using daily. #### Cons The thing that I like least is the ability to put appointments on the schedule in the past. That sometimes needs to happen and but usually cannot override it with "save anyway" in the scheduling. Overall a great product. #### Reasons for switching to Kipu The company made the switch and I am not privy to that information. #### Vendor response Hi Margaret, Thank you for the detailed feedback. We're thrilled to hear the positive aspects of our system, especially around scheduling and telehealth. We'll take note of your feedback regarding scheduling past appointments and work towards an improved experience. Thank you for being a part of the Kipu community! Replied August 2023 --- ### What’s Great About KIPU. - Overall rating: 5/5 - Reviewer: Lucien W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been pretty good using KIPU. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to get the hang of how to use. #### Cons I would like to see the full schedule in-front of when creating an appointment. #### Reasons for choosing Kipu KIPU is best Best for clientele. #### Vendor response Hi Lucien, Thank you for your insightful review! We're pleased you find the system intuitive. We'll consider your feedback about viewing the full schedule when creating appointments. We're glad Kipu meets the needs of your clientele and that your overall experience has been positive! Thank you for being part of the Kipu community! Replied August 2023 --- ### Kipu is the best system I've seen - Overall rating: 5/5 - Reviewer: Van B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience is good but it's a steep learning curve. I'm constantly learning new things. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that many forms are integrated and self-populate to minimize the redundancies in documentation. #### Cons As a therapist I would like to see more diagnosis and more flexible diagnosis. For instance, in order to diagnose/create a treatment plan for an anger problem I would have to choose between a diagnosis that includes conduct disorder or homicidally these labels are not always in the best interest of my patients. #### Vendor response Hi Van, We're thrilled to hear that you've found Kipu to be the best system you've encountered. Your suggestion about including a wider and more flexible range of diagnosis options is valuable. We'll certainly consider it as we continue to improve our platform. Thank you for being part of the Kipu community! Replied August 2023 --- ### Product is very useful - Overall rating: 5/5 - Reviewer: Caitlin S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like using it at work. All my coworkers are able to communicate with one another by highlight details about patients. Everything is in one placee. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to previously only using paper documents this product makes everything easy. Everything you need is in one place and it records everything. #### Cons Will occasionally take a while to load a page. Some documents can't be edited after submission. #### Vendor response Hi Caitlin, Thank you for highlighting the benefits of Kipu, especially in comparison to traditional paper methods. We acknowledge the areas you've pointed out for improvement and will work towards enhancing them. We truly appreciate your feedback and are grateful you're a part of the Kipu community! Replied August 2023 --- ### kipu review - Overall rating: 5/5 - Reviewer: justin b. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my experience is that its fast and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its fast and pretty easy to use and understand #### Cons it dosent take off some things that have already been documented #### Reasons for switching to Kipu company switched so that it would be better #### Vendor response Thank you, Justin, for your review! We're pleased to hear that you find Kipu fast and easy to use. We appreciate your feedback about the documentation process and will consider it for future improvements. Your positive experience and insights are valuable to us. Thank you for being part of the Kipu community! Replied June 2024 --- ### Work Flow - Overall rating: 5/5 - Reviewer: Griffin S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time management is a breeze thanks to Kipu! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every part of my job is related to KIPU in some way. It makes documentation a breeze and it keeps my work day running smoothly and efficiently. #### Cons I would prefer to not have to change my password as much. #### Vendor response Hi Griffin, We're delighted to hear that Kipu plays a significant role in your work and has enhanced your productivity by simplifying documentation and time management. We understand your concern regarding the frequency of password changes, which is designed to ensure the highest level of security for user data. Thanks for being part of the Kipu community! Replied August 2023 --- ### Kipu Experience - Overall rating: 5/5 - Reviewer: Miguel M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kipu is very easy to use and is very well put together. #### Cons I don't really like that you have to change your password every so often. #### Vendor response Hi Miguel, Thanks for your positive review! We're thrilled to hear that you find Kipu easy to use and well-organized. We understand that frequent password changes can be a bit inconvenient, but they're an essential part of maintaining high security standards to protect your data. Thank you for being part of the Kipu community! Replied August 2023 --- ### Easy to navigate - Overall rating: 5/5 - Reviewer: Allison F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used KIPU for over 2 years, and have never had any issues navigating the system of data entry. Super simple and organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about KIPU is how organized and easy it is to use. #### Cons Sometimes the system seems like it can use a few improvements. #### Vendor response Thank you, Allison, for your fantastic review! We're thrilled that you find Kipu organized and easy to use. Your feedback on potential improvements is valuable, and we appreciate your continued support over the past two years. Thank you for being part of the Kipu community! Replied June 2024 --- ### Kipu- It's worth it, HIPAA Compliant, and highly useful. - Overall rating: 5/5 - Reviewer: Joseph H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally, KIPU has been great- it has the functionality that we need, and the options are fairly easy to get used to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I need a client portal, that allows me to do my noting and charting, maintain and audit records. #### Cons I've never been happy with the CSSRS- I think it needs more options, including "N/A?" #### Vendor response Thank you, Joseph, for your detailed review! We're thrilled that you find Kipu valuable for noting, charting, maintaining, and auditing records. We appreciate your feedback and will consider it for future improvements. Your positive experience and high recommendation mean a lot to us. Thank you for being part of the Kipu community! Replied June 2024 --- ### KiPu rocks! - Overall rating: 5/5 - Reviewer: Morgan V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. KiPu allows us to properly document client interactions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about KiPu is how organized and simple it is to use! #### Cons Sometimes it won’t let you delete things #### Vendor response Hi Morgan, Thank you for your feedback! We're glad to hear that you find Kipu organized and straightforward. We appreciate your input regarding the deletion feature and will certainly look into enhancing that aspect. Some of this may be due to integrity of the patient record. Your ability to document client interactions effectively is important to us. Thanks for being a part of the Kipu community! Replied August 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/kipu-profile/reviews/?page=2) --- Kipu Reviews, Pros and Cons - 2026 Software Advice