I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one.

I use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect.

I think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too.

We love KIPU. It makes processes and systems so much smoother.

I like that KIPU is user friendly. Easy to navigate and updates can be done quickly.

I do not like that all forms and fields are not retrievable. Some forms may be deleted and lost forever. I believe there should be an approval process or all forms should be able to be retrieved.

Functionality wise it works most of the time. Everything is easy to find, once you know where to look.

It’s littered with incorrect grammar and typos (for instance, “fallins asleep” rather than “falling asleep). For how much money this costs it really shouldn’t have spelling mistakes.

Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe.

What I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier.

I have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually.

It has allowed us to win awards for what we do. Nobody knows how important the EMR system is, behind the faceplate of the organization. All of our data, which fuels our decisions, comes from Kipu. All of our billing comes from Kipu. We love it!

We love its customizability, it's ease of use and simplicity, plus the service and support is supergood!

Nothing we don't like. We like everything a about Kipu

Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform. Super easy to use and has intuitive guidance for building features. Currently, t Kipu is the only software which has successfully integrated FASMs with Florida DCF's Carisk System.

Ease to modify, add features. Easy to use and train

What started as a "con" in that we had to identify all the parts, documents, etc that we wanted in the system... We thought we were purchasing a plug and play that we could modify briefly.....turned out to be a fantastic benefit in that Kipu team reviewed our existing documents, provided insights on their standard documents/tools

I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business.

Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information.

I have no cons to share. Kipu meets my every need.

I use KIPU daily I work in the substance abuse industry, and I oversee documentation it is easier for me to review documentation and make sure timelines and documentation is correct. Using Kipu makes this task much easier. It is easy to learn and user friendly.

I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans. The Whiley worksheets are also another benefit that help making healing easy and professional. I also like the customer service as they are very helpful. The videos are also beneficial in learning how to get the most out of the Kipu experience.

I really do not have any cons for KIPU. This is the first program that I have use and I do not have any complaints. If I would have to try and find something. It maybe I don't know if I can ever learn everything. KIPU has so much that we can tap into.

Kipu helps our organization keep all of our compliance items in order. It helps us keep our clients straight and allows for quick identification with the photos on the main page.

Kipu is very simple to use. All of our operations/medical/clinical staff use Kipu daily, so it is vital that we can easily train staff on EMR and have them begin using immediately. The customization is also a big selling point for us - we can lay things out as we wish and build the reports we desire.

We haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which always makes you worry a bit.

My overall experience with quipu has been very good. Before I worked for substance abuse facility I worked for a pharmacy where I learned how to use KIPU. My experience with KIPU has been all good.

The thing I like most about KIPU is, I am able to input and store all the critical information that I need to keep without having to write it down on paper. I am able to check each client and see all the information because it is right there at my fingertips and easily accessible.

The only thing I can say that I like least about KIPU is that if I am not using it for a few minutes, it turns itself off, and I have to sign in every time it does that. I wish you would stay on a little longer.

I currently use KIPU at my new job and there is a lot of things that I liked about it.

I find Kipu to freeze and then the iPad needs to be restarted. The program is very slow and then will free again. It is difficult nagivationing around the app. Needs a lot of work and EPIC is way better.

I have found that KIPU is by far the most efficient EMR system. They make it easy to organize our forms and clinical needed to keep track of our patients medical records.

I have worked in utilization review for several years and have found that KIPU is by far the easiest and most efficient EMR system. I have facilities that use other EMR systems and have found that nothing compares to KIPU.

There aren't any CONS! KIPU is an amazing EMR system and we could not be happier with the product.

Kipu makes client care and Healthcare provider documentation easy to input, and easy to access to keep all of our staff on the same page with any particular client's care.

Kipu is very user friendly. Kipu uses color coding to differentiate clients and status. Kipu draws your attention to current medications do, and pending first responses with the color red, that draws your attention to the upcoming task. Kipu uses easy to read tabs and walks you through each step in each task. It is easy to customize profiles to bring to the front the clients that I work with most.

The only con that I can think of, is that sometimes on my work computer, even when internet is available, Kipu will not load. I keep an extra tablet at work as a backup plan.

The biggest benefit for my role here at The Ridge Of Ohio, as the IOP Coordinator, is that I can check a client's attendance as well as their UA and/or Breathalyzer results for any day in question! The pages load smoothly & efficiently every time!

KIPU is One Stop Shopping! Everything I need about our clients all in one place!

Although I understand that EMRs can only remain open for so long without being interacted with by the user, it can be tiring to have to log in so many times during a work day!

I would use this in my own practice if I did not work for an agency.

This is the best and most user friendly platform I have used in the healthcare industry. Its an excellent tool for client portal, client database, clinical notes, and medical record storage.

There is no option for task alerts for deadlines or daily reminders.

When I help family members, who work in another field. I’m lost when it comes to taking notes. I am trying to get their company to switch over to kipu, but they are old and pretty much set in there ways . Haha I’ll keep trying though. Thank you for designing a well put together program for people like me , who are computer illiterate.

Everything is at your fingertips. You can see what the whole team writes and requests for the client. I would highly recommend it to any facility that writes clinical notes, performs interval rounds and takes progress notes.

I really don’t have any complaints. It also color coordinates the dashboard to tell you where the clients are in treatment.

Awesome

Different tabs and locations easy read and reliable

Updating and validation at times does not save and have to type full clinical notes repeatedly.