All Kipu Reviews
1-25 of 158 Reviews
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Steven
Hospital & Health Care, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed November 2023
Super User Friendly Super Reliable.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Best Reporting Features, Visually Pleasing & User Friendly
I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one.
PROSI use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect.
CONSI think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too.
Damaris
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Legacy - Dir of Ops - Damaris
We love KIPU. It makes processes and systems so much smoother.
PROSI like that KIPU is user friendly. Easy to navigate and updates can be done quickly.
CONSI do not like that all forms and fields are not retrievable. Some forms may be deleted and lost forever. I believe there should be an approval process or all forms should be able to be retrieved.
Reason for choosing Kipu
KIPU is the best for our industry
Reasons for switching to Kipu
BestNotes is no where as advanced as KIPU
Vendor Response
Hi Damaris, Thank you for sharing your thoughts! We're thrilled to hear that you find Kipu user-friendly and efficient for your operations. We also appreciate your feedback regarding form retrieval and will consider your suggestions as we strive to improve the platform. Your continued trust and preference for Kipu mean a lot to us. Thanks for being part of the Kipu community!
Replied August 2023
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Built for the Basic Model of Substance Abuse Care...which doesn't work.
We used this as our EHR, reluctantly, as there really isn't a good EHR out there that does everything. If you're looking for one, Azalea is my new favorite.
PROSIt took a lot of back end work on my part, but I was able to make it simple-to-use for the clinical team, other than the nurse/physician who had to do the orders.
CONSI don't like it's cost model, it's lack of reporting custom fields in notes, and it's order sets/eMAR weren't too seamless.
Reasons for switching to Kipu
CureMD is awful, too.
Melanie
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Kipu Capabilities
Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe.
PROSWhat I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier.
CONSI have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually.
Vendor Response
Hi Melanie, Thank you for your comprehensive feedback on the system's capabilities. It's fantastic to hear how it streamlines your work and improves patient care. Your positive experience and the insights you've shared will surely benefit our continuous improvement efforts. We truly appreciate you being a part of the Kipu community!
Replied August 2023
Daniel
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
We LOVE Kipu!
It has allowed us to win awards for what we do. Nobody knows how important the EMR system is, behind the faceplate of the organization. All of our data, which fuels our decisions, comes from Kipu. All of our billing comes from Kipu. We love it!
PROSWe love its customizability, it's ease of use and simplicity, plus the service and support is supergood!
CONSNothing we don't like. We like everything a about Kipu
Reason for choosing Kipu
Versatility price
Vendor Response
Hi Daniel, Thank you for your kind words! We're absolutely thrilled to know you're loving Kipu and that it has contributed significantly to your organization's success. Your satisfaction is our top priority. Thank you for being part of the Kipu community!
Replied August 2023
Irene
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great performance, flexible to add and modify
Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform. Super easy to use and has intuitive guidance for building features. Currently, t Kipu is the only software which has successfully integrated FASMs with Florida DCF's Carisk System.
PROSEase to modify, add features. Easy to use and train
CONSWhat started as a "con" in that we had to identify all the parts, documents, etc that we wanted in the system... We thought we were purchasing a plug and play that we could modify briefly.....turned out to be a fantastic benefit in that Kipu team reviewed our existing documents, provided insights on their standard documents/tools
Reason for choosing Kipu
Ease of use. . Graphics display vs "list view" Outstanding pre-sales service and education
Reasons for switching to Kipu
Medios was closing down
Vendor Response
Hi Irene, We're thrilled to hear you found our system flexible and easy to use. Your initial 'con' turning into a benefit truly encapsulates our commitment to tailoring our system to your needs. Thank you for your kind words about our customer service and the integrative features of Kipu! Thanks for being part of the Kipu community!
Replied August 2023
Cynthia
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Kipu is the Best
I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business.
PROSEasy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information.
CONSI have no cons to share. Kipu meets my every need.
Reasons for switching to Kipu
My company made the switch from an old outdated program. The outdated program was hard to use. The program moved slow and you could move from screen to screen. The program did not allow you to upload documents. And only allowed you to type a certificate number of characters. It was horrible. The technology was outdated and from at at least the year 2000.
Vendor Response
Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together!
Replied August 2023
Gina
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Professional yet easy to use.
I use KIPU daily I work in the substance abuse industry, and I oversee documentation it is easier for me to review documentation and make sure timelines and documentation is correct. Using Kipu makes this task much easier. It is easy to learn and user friendly.
PROSI like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans. The Whiley worksheets are also another benefit that help making healing easy and professional. I also like the customer service as they are very helpful. The videos are also beneficial in learning how to get the most out of the Kipu experience.
CONSI really do not have any cons for KIPU. This is the first program that I have use and I do not have any complaints. If I would have to try and find something. It maybe I don't know if I can ever learn everything. KIPU has so much that we can tap into.
Vendor Response
Hi Gina, Thank you for highlighting the benefits of Kipu, especially the Golden thread and SMART GOALS. We're delighted our platform meets your needs in the substance abuse industry. We appreciate you being part of the Kipu community!
Replied August 2023
Lucas
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Substance Abuse Treatment Center Director of Operations Kipu Review
Kipu helps our organization keep all of our compliance items in order. It helps us keep our clients straight and allows for quick identification with the photos on the main page.
PROSKipu is very simple to use. All of our operations/medical/clinical staff use Kipu daily, so it is vital that we can easily train staff on EMR and have them begin using immediately. The customization is also a big selling point for us - we can lay things out as we wish and build the reports we desire.
CONSWe haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which always makes you worry a bit.
Reason for choosing Kipu
I was not on the team when this product was chosen - it was chosen when we started the company.
Vendor Response
Hi Lucas, Thank you for your insightful review! We're delighted to know that Kipu has been a straightforward and versatile tool for your team, assisting with daily operations and compliance aspects. We understand the concerns about changes in account representatives and we're working on ensuring smooth transitions for our clients in such instances. Your feedback is greatly appreciated as it helps us continually improve our service. Thank you for being a part of the Kipu community!
Replied August 2023
John
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Everything I need
My overall experience with quipu has been very good. Before I worked for substance abuse facility I worked for a pharmacy where I learned how to use KIPU. My experience with KIPU has been all good.
PROSThe thing I like most about KIPU is, I am able to input and store all the critical information that I need to keep without having to write it down on paper. I am able to check each client and see all the information because it is right there at my fingertips and easily accessible.
CONSThe only thing I can say that I like least about KIPU is that if I am not using it for a few minutes, it turns itself off, and I have to sign in every time it does that. I wish you would stay on a little longer.
Vendor Response
Hi John, Thank you for sharing your experience with Kipu. We're thrilled to hear that it's helping you manage client information efficiently. We'll take note of the sign-in feedback and strive to enhance the user experience further while maintaining the highest security standards. Thanks for being a part of the Kipu community!
Replied August 2023
Lori
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
10/10 Recommend
I can’t say enough about Kipu. It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do.
CONSI wish in scheduling I could type the time instead of using the scroll. I also wish there was a way to drag and move appointments or even copy and paste.
Reason for choosing Kipu
Quality and performance.
Vendor Response
Hi Lori, Thank you for your glowing review and recommendation! We are glad to hear that Kipu's ease of use and seamless navigation have been beneficial for you as a super admin. Your suggestions about enhancing the scheduling feature by being able to type the time, drag and move appointments, and copy and paste are appreciated. We strive for continuous improvement and your feedback will be considered in future updates. It's fantastic to know that you chose Kipu over other alternatives due to our quality and performance. Thank you for being part of the Kipu community!
Replied August 2023
Mark
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
My perspective
The platform is very busy for the type of work that we do at ROSC. The training was not efficient with the amount of need in order to educate the small amount of first time users. After a few hours of trial and error I was able to navigate Kipu without struggling with the platform. I rate this platform a 6 out of 10. I am familiar with Powerchart/CAMS over my career, and I have enjoyed now learning Kipu.... Thank you kindly
CONSI struggled with how busy the homepage was. Only issue that I had.
Reasons for switching to Kipu
Career advancement
Vendor Response
Hi Mark, Thank you for your honest feedback. We understand the importance of an intuitive interface, especially for first-time users. We'll continue working on improving our platform and training to provide a better experience. We appreciate your patience and adaptability in learning Kipu. Thanks for being a part of the Kipu community!
Replied August 2023
Aurora
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Very user friendly!
Awesome!
PROSIntegration and implementation was easy- KIPU specialists accommodate to the facility needs as much as possible. ASAM aligned and user friendly.
CONSScheduler is missing for the OP practice.
Reason for choosing Kipu
I have used it before and knew it was exactly what this company needed.
Vendor Response
Hi Aurora, Thanks for your positive feedback! We're delighted to hear that you found the integration and implementation process easy and that our team could meet your facility's specific needs. We do have a new Scheduler available for OP that is included with the EMR. If your team needs assistance turning it on, please contact your success manager. Thank you for being part of the Kipu community!
Replied August 2023
Shea
Mental Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Great EMR Platform
I like how easy it is to use - in the past I have used EMR systems that were incredibly complicated.
CONSKIPU could improve the ease of which it takes to edit documentation. For example, if I want to add or change the format of a Continuing Care Plan, I might have to spend multiple hours on the phone with a KIPU representative.
Vendor Response
Hi Shea, We appreciate your positive feedback and we're glad to hear that you find Kipu user-friendly and easier to navigate than other EMR systems. Your feedback about the documentation editing process is very valuable to us. We understand that efficiency is key in your line of work and we're constantly working on ways to enhance our system's functionality. Rest assured, we will take your suggestion into account as we strive to make our platform even better. Thank you for being part of the Kipu community!
Replied August 2023
katie
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy!
Easy to use. Customer service is great because they are fast and care about people using their products.
CONSFrequent updates. Not able to fax or retrieve faxes in the MAR.
Vendor Response
Hi Katie, We're glad to hear that you find Kipu easy to use and appreciate our customer service. We understand the challenge frequent updates can pose and are constantly working on balancing our product improvements with user convenience. Your feedback regarding fax capabilities in the MAR has been noted, and we appreciate your constructive comments. Your satisfaction is our priority, and we're here to assist you. Thank you for being part of the Kipu community!
Replied August 2023
Daniel
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great CRM and EMR
Excellent. We have complex needs and KIPU is meeting most of them.
PROSRobust product with lots of features. Customer support is superb and they do implement recommendations.
CONSEMR messaging system is a nice new feature but it has a few problems.
Reasons for switching to Kipu
KIPU was a better system. Way more features. Amazon backbone was important
Vendor Response
Hi Daniel, Thank you for recognizing the strengths of Kipu! We're glad our system meets most of your complex needs. Your feedback about the EMR messaging system is noted, and we're always striving to improve. Thanks for being a valued member of the Kipu community!
Replied August 2023
John
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Kipu for addictions counselors
Any times that the organization has had questions or concerns we have been able to get ahold of support and have the issues resolved quickly. I have had experience with a number of other EMR's and the simplicity of Kipu is one of my favorite aspects of it.
PROSI find the functionality of Kipu and counselors and other staff find that is easy to learn in a short amount of time.
CONSNoting at this time that I would have to report
Reasons for switching to Kipu
Too many issues with the functionality
Vendor Response
Hi John, Thank you for sharing your experience with Kipu! We're delighted to hear that you appreciate Kipu's simplicity and ease of learning, especially for counselors. Our support team is always here to assist, and your feedback is invaluable in our continuous improvement. Thanks for being a valued member of the Kipu community!
Replied August 2023
Judy
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Kipu is Fast, Easy to Use and Access
Kipu allows for good tracking of clients and optimal connection with other team members on their progress.
PROSKipu is Fast, Easy to Use and Access, and Our Team Works Efficiently With It
CONSThere are not features I like least about Kipu
Vendor Response
Hi Judy, Thank you for sharing your positive experience with Kipu! We're thrilled to hear how our platform has enabled efficiency and enhanced team collaboration in tracking client progress. We appreciate your feedback and are dedicated to maintaining the high standards you've come to expect. Thanks for being a valued member of the Kipu community!
Replied August 2023
Heath
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great EMR
I have always had great service, ease of use, and the ability to ask for help from customer service.
PROSI like the ease of inputting new patients and the easy navigation through charts.
CONSCompared to other EMR that I have used there is nothing negative to say in comparison.
Vendor Response
Hi Heath, Thank you for highlighting Kipu's user-friendly features and our customer service. We strive to offer the best for our users. We appreciate your positive feedback and thank you for being a part of the Kipu community!
Replied August 2023
Beverly
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
Happy with Kipu
How easy it is to learn how to use. Have no issues with the program it always works for me.
CONSIt’s so useful and easy to work with the only frustrating part is having to always put that # to get it overall Kipu is the best used also at other place I worked.
Vendor Response
Hi Beverly, We're delighted to hear that Kipu has been easy for you to learn and consistently reliable. We appreciate your feedback will take it into consideration. Thank you for being a part of the Kipu community!
Replied August 2023
Miguel
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Kipu Experience
Great.
PROSKipu is very easy to use and is very well put together.
CONSI don't really like that you have to change your password every so often.
Vendor Response
Hi Miguel, Thanks for your positive review! We're thrilled to hear that you find Kipu easy to use and well-organized. We understand that frequent password changes can be a bit inconvenient, but they're an essential part of maintaining high security standards to protect your data. Thank you for being part of the Kipu community!
Replied August 2023
Audra
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
Honest Review
Overall, it is better than any other EMR that I have used.
PROSFunctionality is great. It is very easy to use, and the help tab is great. I like that there are webinars to let us know what changes have been made.
CONSSometimes there are problems with the system that cause a slow down in the work day. Not often, but it has happened.
Reasons for switching to Kipu
Better system
Vendor Response
Hi Audra, Thank you for your honest feedback! We're glad to hear that you find Kipu functional and easy to use. We continually strive to improve our system's reliability. We're grateful for your insights and proud to have you as part of the Kipu community!
Replied August 2023
Virginia
Mental Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
10 years plus and still recommend Kipu
Overall I would highly recommend
PROSKipu is the easierst EMR I have ever worked with.
CONSBugs in the system, treatment plans, golden thread
Vendor Response
Hi Virginia, Thank you for your dedication to Kipu over the past decade! We're thrilled that you find our EMR easy to work with. We acknowledge the feedback regarding bugs and will continue to refine our system. Your recommendation means a lot to us. Thanks for being a valued member of the Kipu community!
Replied August 2023
Myles
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Myles review for KIPU
My overall experience with KIPU has been great and I am happy to use it.
PROSI would say the ease of use and the features it uses.
CONSI feel like I would like to see the LOC on the main page.
Vendor Response
Hi Myles, We're thrilled to hear you're finding Kipu easy to use and beneficial to your work. Regarding being able to see levels of care on the main patient dashboard page, this can be performed using the filters on the right side of the page or using colors. I hope this information helps! Thank you for your feedback! Thanks for being part of the Kipu community!
Replied August 2023