--- title: "Klara Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Klara. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Klara is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/klara-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / [Klara](https://www.softwareadvice.com/medical/klara-profile/) / Klara Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/klara-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/klara-profile/alternatives/) # Klara User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 212 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 156 reviews (74%) - 4 stars: 41 reviews (19%) - 3 stars: 8 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails! - I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. - We are able to reach patients easily and the app also sends a text message to pt, making it easier for them to reach us if they do not have the app downloaded. ### Most mentioned cons - It is very difficult to merge patient's charts. If there is a phone # on both charts and we take out the # on one to merge,then we can't activate the phone # on the other chart. - Issues that used to take hours to deal with (reading post its, calling patients back, having to leave voicemails if they are not answering) can now be handled in a matter of minutes. - The AI autosort feature has been glitching lately, miscategorizing messages, causing them to be missed and leading to upset clients. ## Klara customer reviews Showing reviews 1-25 of 212 (page 1). ### Updated Klara Review - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been a very positive one and the ability to provide feedback in some of the beta processes has been well received. The team is great to work with and they are improving its functionality regularly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are improving the AI Capabilities and it is directly integrated with our EMR. We are able to respond to patients quickly and it also removes cancelled appointments from the providers schedules right away. #### Cons With every software there are glitches. Occassionally it allows patients to create duplicate charts when self scheduling but it is improving #### Reasons for choosing Klara Because it became part of Mod Med and the integration is very smooth. The cost was another factor and a new scheduling process did not have to be implemented #### Reasons for switching to Klara Klara is part of our EMR and because it is integrated with the schedules. The texting was needed #### Vendor response Thank you for sharing your experience with us, Michelle! We're happy to hear you're enjoying Klara. Replied March 2026 --- ### Klara is a product that creates efficiencies in all areas of a practice! - Overall rating: 5/5 - Reviewer: Elizabeth D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Klara has created numerous efficiencies within our clinic. It is truly a multifaceted product. The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients. The voicemail transcription capability eliminates the time spent "pulling voicemails" off a phone, trying to hear what phone number they left for us to call back, and allows staff to quickly determine what a patient is asking for. We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara. We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number. We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process. All necessary paperwork is sent prior to the patient being seen and upon completion is automatically dropped in the correct category within the patient's chart. These are just a FEW of the efficiencies we've gained with this product and there are still additional areas that we can build out to continue this process (all part of the same product without paying for "additional capabilities"). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails! #### Cons The AI learning part of Klara will sometimes incorrectly assign messages to the wrong person but that's definitely something that improves over time. #### Reasons for switching to Klara With Klara we were able to consolidate into one product while gaining additional functionality. There was an added bonus that this product directly integrated with our EMR. #### Vendor response We value your feedback, Elizabeth. Thank you for taking the time to leave us a review. Replied March 2025 --- ### Confidential and clear to use! - Overall rating: 5/5 - Reviewer: Taya F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. #### Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. --- ### Klara not the best, not the worst. - Overall rating: 3/5 - Reviewer: Nisa P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. #### Cons There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates. #### Reasons for choosing Klara The other products did not integrate with out electronic health records system. #### Vendor response Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. Replied May 2025 --- ### Top of It's Class - Overall rating: 4/5 - Reviewer: Edward L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would rate this a 4.7 if I could. This is the third product I have used and I think it is the most user friendly. Have not felt the need to look at any other products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to cut and paste the message into a patient's chart easily. Also easy to customize responses if on vacation. #### Cons Frequently receive error messages that a response cannot be sent to a number. Not sure if it is specific to a carrier. Also, despite the message, sometimes the families receive the response. Also a little pricey. But, I guess you get what you pay for. #### Reasons for choosing Klara Much easier to use and adapt to my EMR. Tech Support is much, much better. #### Reasons for switching to Klara I found the interface and functionality of Klara more to my liking. #### Vendor response We appreciate you taking the time to leave us a review, Dr. Edward. Thank you for sharing your thoughts! Replied March 2025 --- ### Klara's an asset! - Overall rating: 4/5 - Reviewer: Alexis W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy Klara. I think it has been an asset to our practice. I like being able to send and receive attachments, have patients do their intake forms online, etc. There are some small things that could be changed but I feel over time it will be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Klara typically is fast & efficient. I love the self-scheduling feature and the broadcast feature. #### Cons I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them. There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually. That is a little inefficient. I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only. #### Reasons for switching to Klara Our old EHR assistant wasn't as integral to daily processes as Klara #### Vendor response Your review is appreciated, Alexis. Thank you for sharing, it helps us improve. Replied March 2025 --- ### Pain Clinic loves Klara! - Overall rating: 4/5 - Reviewer: Tami F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our clinic loves this product and how it helps speed up patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having immediate contact with patients helps in reducing delays in care. It is also extremely helpful to our patients who work as it is easier to text us than have to sit on the phone. #### Cons That the "unread" messages from the patients go back into our inbox. #### Reasons for switching to Klara Phreesia was costly and didn't have the broadcasting availabilities at the time. #### Vendor response We appreciate you sharing your experience, Tami. Thank you! Replied March 2025 --- ### Klara review - Overall rating: 4/5 - Reviewer: Florence D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy with Klara. It is easy to use and very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to communicate with pts quickly and at my convenience. #### Cons Recalls - I wish it was a little more comprehensive. #### Reasons for choosing Klara I liked the texting for communication and ease of adding a task with the conversation to the chart. Both allowed pt to answer questions and fill out forms. #### Reasons for switching to Klara Klara had better features overall. Love the texting with the pt and that we can just add to their chart for completion. #### Vendor response We appreciate your feedback, Florence. Thank you! Replied March 2025 --- ### TAREEN DERM EMPLOYEE - Overall rating: 5/5 - Reviewer: VICKI R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PRETTY GOOD, IT'S ALL A LEARNING CURVE. SOMETIMES IT IS CONFUSING. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HOW EASY IT IS FOR PATIENTS AND EMPLOYEES TO USE! #### Cons SOMETIMES KLARA WOULD TEXT PEOPLE TO MANY TIMES, AND IT IS HARD TO TELL IF THE PT IS USING IT #### Reasons for switching to Klara IT IS NOT VERY EASY TO USE, AND GLITCHES, IT HAS PASSWORD'S PATIENTS ALWAY'S HATE AND FORGET #### Vendor response Thank you for your review, Vicki. We are always looking to improve our product experience and your feedback is helpful. Replied March 2025 --- ### Medical Assist Supervisor - Overall rating: 4/5 - Reviewer: Erin B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! No big issues, just a couple little tweaks here and there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its very easy to use, and I love the quick communication with patients! #### Cons can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could update our own messages to patients. #### Reasons for switching to Klara We were offered a deal to switch to Klara now and told that EMA would eventually only be working with Klara. #### Vendor response We appreciate your feedback, Erin. Thank you! Replied March 2025 --- ### Great Communication Portal! - Overall rating: 4/5 - Reviewer: Taya E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the accessibility of Klara for both us as the provider and for the patients. It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that it is confidential and easily accessible to patients. I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments. I also like that each patient has their own thread so that you are able to keep things separate in their charts. I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards. #### Cons We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment. Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled. This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they thought they had scheduled an appointment. #### Vendor response We value your feedback, Taya! Thank you for taking the time to leave us a review. Replied March 2025 --- ### DYA Plastic Surgery Center - Overall rating: 5/5 - Reviewer: noel m. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seems to be understandable for the patients and it works for the staff once they make the effort to learn it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction. #### Cons It's a little difficult to learn...not really difficult, just a learning curve #### Vendor response We value your feedback, Noel! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Klara, the super time saver! - Overall rating: 5/5 - Reviewer: Jay W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they can respond when they have the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on phone calls is invaluable. I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails! All of these features are pretty great! #### Cons It would be nice if Klara actually interfaced with our EMR just so there are records in the patient's chart of conversations had by Klara text. This is just a small wish, though. Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages. #### Vendor response We're so happy you're enjoying Klara; thank you for sharing. Replied March 2025 --- ### Klara Review, Resolute Derm - Overall rating: 4/5 - Reviewer: Madison K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall not bad, still getting into the swing of things! Some great things and some not so good things! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creating our own templates, delegating tasks. #### Cons Not easy to link patients to EMA/Klara if numbers change, etc. #### Vendor response Thank you for sharing your experience, Madison! Replied March 2025 --- ### Klara survey - Overall rating: 4/5 - Reviewer: Judy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Klara does a lot for us as far as communication, providing a way to receive pics and info from patients when a visit is not possible or necessary. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the convenience of having the option to text or call, sending/receiving forms and pics. #### Cons The complexity of merging charts is sometimes a challenge especially when you are new to klara. Sometimes it is difficult to link patients and they sometimes don't show up in searches. That could be an internal office issue though. #### Vendor response We value your feedback, Judy! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Sarah Ahdout PA review - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Klara has been mostly positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the instant messaging service and the way you can see when patients have read providers’ messages. I thought it was very user friendly. #### Cons I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste. I also don’t like that we have to log in frequently separately from logging into the EMR. #### Vendor response Thank you for your review, Sarah. We are always looking to improve our product experience and your feedback is helpful. Replied March 2025 --- ### Klara needs improvement, but works good. - Overall rating: 4/5 - Reviewer: Carlos B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good experience, glitches are solved relatively quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Appointment confirmations are easy to use, and the best features include the ability to broadcast messages, discuss a patient internally, and assign the conversation to a team member. #### Cons There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines. #### Vendor response We value your feedback, Carlos! Thank you for taking the time to leave us a review. Replied March 2025 --- ### The Clinic - Overall rating: 5/5 - Reviewer: stacey h. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again has been a great alternative to always calling on the phone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Another great way to communicate with busy people on the go #### Cons Have alot of older people that complain that they do not like texting #### Vendor response We appreciate your feedback, Stacey. Thank you! Replied March 2025 --- ### Exceptional approval - Overall rating: 5/5 - Reviewer: Janelle W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It would be a repeat of all the above. We are able to respond to our patients in a more efficient and timely manner. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons I do not have any thing negative to say about it. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. #### Vendor response We appreciate your support, Janelle. Thanks for sharing your experience! Replied March 2025 --- ### Still Learning - Overall rating: 4/5 - Reviewer: Carrie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it's great! Being able to get the patient's the information they need as quickly as possible has been pretty great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to send bulk messages and the fact that all the information transfers over to ModMed. #### Cons There really isn't anything I don't like yet. #### Vendor response We’re happy to hear this, Carrie. Thank you for sharing your experience. Replied March 2025 --- ### An outstanding user experience - Overall rating: 5/5 - Reviewer: Celeste S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Is a please to use and highly recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The website is incredibly user friendly, with a clean and intuitive design that makes navigation seamless. #### Cons The design is visually appealing, but navigation can sometimes feel a bit clunky. Certain sections are not as intuitive as they could be, making it difficuly to find specific information quickly. #### Vendor response We're so glad you're enjoying Klara; thank you for sharing. Replied March 2025 --- ### Great app overall - Overall rating: 4/5 - Reviewer: Wendy L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Klara is a great app to have to complete our office responsibilities quickly and easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is great to be able to text patient's easily and securely. #### Cons It is very difficult to merge patient's charts. If there is a phone # on both charts and we take out the # on one to merge,then we can't activate the phone # on the other chart. The only way to do this is to unlink it, add the phone # in, then link the chart back up. #### Vendor response We appreciate you sharing your experience, Wendy. Thank you! Replied March 2025 --- ### Great Patient Communication Tool! - Overall rating: 5/5 - Reviewer: Ashley W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LOVE it! It has been night and day difference when communicating information with patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease to speak with patients that don't always answer phone #### Cons When we see they read the message and do not respond! (No issues with the actual program!) #### Vendor response We appreciate your feedback, Ashley. Thank you! Replied March 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Austin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Klara has allowed for great communication with patients and ensure great patient care. Decreases staff time on phones significantly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, allows for decrease in phone calls and easy communication with patients #### Cons No issues with Klara, great operating system #### Vendor response Your support is appreciated, Austin. Thank you for your review! Replied March 2025 --- ### EHA 210 St. Augustine - Overall rating: 5/5 - Reviewer: Paige B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a wonderful tool to send multiple messages in a very quick manner to my patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to send messages to patients regarding appointments and their orders. #### Cons There is not any real issues that I have with Klara so far. It is the patients truthfully that do not what to use the product because they do not want to deal with new technology. #### Vendor response Thank you, Paige! We truly appreciate your feedback. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/klara-profile/reviews/?page=2) --- Klara Reviews, Pros and Cons - 2026 Software Advice