Lightning Step

RATING:

4.8

(6)
Overview

About Lightning Step

Lightning Step is a leading provider of enterprise software for behavioral health and addiction treatment centers. The all-in-one platform combines electronic medical records (EMR), customer relationship management (CRM), and revenue cycle management (RCM) capabilities to provide a comprehensive and integrated approach to managing patient care. With Lightning Step’s intuitive and user-friendly software, healthcare professionals can streamline care delivery, improve patient outcomes, and drive operational efficiency. Founded by a team of healthcare and technology experts, Lightning Step is committed to delivering innovative solutions that meet the unique needs of the behavioral health and addiction treatment industry. We are constantly evolving our platform to keep pac...

Lightning Step Pricing

Please contact Lightning Step directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

Lightning Step’s All-in-One Enterprise Software empowers your clinical, medical, and administrative staff to do even more without compromising the care that your clients deserve.
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Lightning Step Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

5

Functionality

4.5

Most Helpful Reviews for Lightning Step

6 Reviews

Ryan

Mental Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

Finally found a solution

PROS

Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs.

CONS

The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration.

Reason for choosing Lightning Step

Lightning Step was the only system that solved all our pain points while still falling into an acceptable price point for our practice.

Reasons for switching to Lightning Step

We reviewed 5 other highly rated EHR systems before making the switch, all of which had some of the benefits of Lightning Step. However, none of them had ALL of the benefits - especially at this price point. The dedicated support staff has been great to work with and we expect to realize an actual savings of appx. 180 man hours per month that used to go to manual QA, regulatory compliance checks and monitoring KPIs - all of which are now down automatically through Lightning Step.

Erin

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

No EMR is perfect, but LS does ALOT of things right!

Our relationship has been a rollercoaster, but as we have grown as an organization, so has LS. They have been there to support us as we open new locations and programs. Their team is great to work with and will do every thing in their power to help your organization utilize the platform to improve your organizations processes.

PROS

The AR Aging dashboard has streamlined collection efforts. Our billing team can work in one place without having to hunt down people for anwers.

CONS

The client invoicing module needs work. It is great for facilities with smaller census, but becomes laborious for facilities with larger operations. However, for our industry, it is good enough to be compliant with insurance companies.

Reason for choosing Lightning Step

We chose LS for 3 reasons. One is that LS is truly a single sign on for EMR and RCM. The second is that LS API is stable, allowing us to update our data warehouse and build out reporting specific to our operations. Lastly, during the 1st LS demo, I pointed out something that didn't make sense. During the next demo, that thing had been updated. No platform is perfect, but having a dev team eager to solve and improve the platform is crucial to adapting with our operations as our business evolves.

Reasons for switching to Lightning Step

We needed an integrated system that could handle both RCM and EMR in one place, while also providing a team that could quickly problem solve any issues that arise.

Steven

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2023

Gets the job done

I used it to handle all of our needs and for the most part it was effective. I had to learn how to navigate it so i was efficient but once i learned it, it was pretty basic.

PROS

Once you learn the system it will get everything done you needed. It takes some time to learn how to navigate but it is efficient and effective. I would use it again with no issues. It is just not my first choice.

CONS

Lighting steps was glitchy and did not have very many security features.

Reason for choosing Lightning Step

Sorry i was not a participant in that part of the process

Jay

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best EMR for SUD/MH

I’ve had an excellent overall experience. They have been critical in our company’s success.

PROS

It’s extremely user friendly. Easy for new hires to learn. The support staff are the most knowledgeable and responsive EMR staff I’ve ever come across.

CONS

I really haven’t had any complaints. All EMR’s glitch and have issues m. This happens rarely with Lightning Step but when it does the issues are resolved quickly. Like usually within 30 minutes.

Clark

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Lightning Step EMR is great!!

Fantastic

PROS

Ease of use with tons of helpful features. Their customer support is fantastic also!

CONS

If I had to find a con it would be that I wish they had a better mobile app.

Robert

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Luna Recovery

Overall, it's been a greta experience and have used several other options in the past. Lightning Step has been by far the best.

PROS

The fact that it has both financial and clinical components in one place.

CONS

Some of the reporting features and the CRM

Reason for choosing Lightning Step

Our relationship with the owners and Lightning Step ability to be a one stop shop.

Reasons for switching to Lightning Step

Best notes is very limited

6 Reviews