LiquidEHR software


23 reviews(4.5/5)
23 reviews(4.5/5)

LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools.

LiquidEHR provides users with features including a mailing list generator, audit trails, workflow systems, document management, compliance checks, integrated e-prescribing and configurable exam records. Tools specific to optometry include historical IOP charts, drawing tools, built-in eye charts, frames data integration and image management.

Clinicians also have access to electronic insurance filing tools, patient recalls, drug interactions and allergy interaction checks, problem lists, active medication lists, medication recommendations, educational resources, smoking status, vital signs and more. Users can also incorporate lab test results, view clinical summaries and send patient reminders. Access controls, audit logs and encryption features are also provided.

Support is offered via email and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

23 Reviews of LiquidEHR

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  • Ryan from Deibert Eye Care

    Number of employees: 1 employee

    February 2018

    Overall I am happy satisfied with my decision to use Liquid.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I definitely am more thorough with my charting!! I have only ever used paper before Liquid!!

    Pros

    I like the detail and easy use of the software. It was as intimidating as I thought it was going to be!!

    Cons

    I do not like that you cannot pay for more than 1 exam at a time. It is a little cumbersome for the patients.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marc from Dr. Marc Landes

    Number of employees: 1 employee

    February 2018

    Does exactly what I want it to do. Practical, functional, Inexpensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, great price, even better customer support The software is not very flashy, and can seem to have a lot of tabs, which my staff sometimes have a hard time (initially) using, but really, it's easy to use the more you use it.

    Pros

    Great Customer Support! I call and almost ALWAYS speak to someone who can help right then. If I don't get anyone, they usually call back within 30 minutes.
    Easy to use software. I find it easier than others I've tried and used.
    priced great!
    All-inclusive program I can use to keep track of pt demographics, exams, and billing.

    Cons

    Sometimes this software will give random errors where I have to close and reopen the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Robert from Mendham Eyecare

    February 2018

    Excellent, quick and simple to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customizable, integrated well designed and great support. Data entry is smooth and quick. Also support scanning paper documents. Stable software does not crash easily.

    Cons

    Inventory data base is clunky and there's no one payer for dependants. Tabs order needs to be customizable. Cannot copy right to left eye needs more tabs for additional currents spectacles.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kaelynn from Coe Family Vision Clinic

    Number of employees: 2-10 employees

    February 2018

    Great so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love that it can track our orders, easy to use. We are still brand new to the system so we are still trying to see what other things we love

    Cons

    I assumed that at least the codes for glasses or contacts would already be in the system considering they are the same code used no matter what state you are in. Same with Office visit codes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jad from Southern New England Eye

    February 2018

    Wonderfully easy to use EHR with great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use with responsive support staff and the price point is amazing. I searched for over a year until I found Liquid and couldnt be happier. A major bonus is their cloud option avoiding the need for servers.

    Cons

    There is one exam template and no way to just add a glasses or contact lens Rx without creating a whole new exam.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from Spectra Eye Care

    February 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software does everything that it says and is partnered with other software that can improve the user experience.

    Cons

    The software sometimes runs a little slow due to the Remote Desktop feature of the cloud based software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Hiten from Triangle Family Eye Care

    February 2018

    Very user friendly. They stay on top of upgrades.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use. Again scheduling patients is seemless. The doctor's exam is efficient as well due to their software.

    Pros

    I can train a new staff member in 1 day! Also very easy to check in and check out patients. The scheduler is also very nice and easy to use. All friendly folks to work with.

    Cons

    The reporting could be better. Especially if a doctor or practice would like to compare month to month or how many of a certain contact lens brand sold each month/year, etc....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Thomas Altenbernd, OD

    February 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplicity, easy to go from screen to screen, well payed out. Have had few technical issues in 5 years. Attested to meaningful use part 1.

    Cons

    Wasn't robust enough to use at my Private practice where I have inventory etc. works great for corporate office exam only

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emily from Eye Care Services

    Number of employees: 2-10 employees

    February 2018

    Perfect solution to file patient data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We love how easy it is to use the software, and store patient data that is easy accessible.

    Pros

    Ease of use is one of the best features of this software. I was able to learn the in's and outs of this software easily in less than a month.

    Cons

    The VERY occasional glitch is my least favorite part of the software. But the support team is excellent at helping us in a timely manner and very professional.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Maria from SAMPALISEYECARE

    December 2017

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great with equipment integration. Affordable great recall . I'm glad I got this system right away compared to others

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    January 2018

    Dr. Sampalis, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

  • Mary from Eyespecs Vision Care

    Number of employees: 2-10 employees

    December 2017

    User friendly and efficient software. Great functionality and excellent customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is very easy to navigate once in the chart we also like productivity reports, great tool

    Pros

    Easy to learn , excellent functionality, cost-effective, and outstanding customer service .
    The support staff is very helpful and friendly. All questions are answered within 24 hours.
    Liquid EHR is the best investment we made for our office.

    Cons

    We like everything about the software. It provides us with everything we need to make our processes efficient.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    January 2018

    Dr. Carandang, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

  • Margarita from Paterson Eye Care

    November 2017

    I have had Liquid now for 2 years and have been amazingly satisfied with the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use from old charts to current charts, meaning you can go back and forth easily. Customer service is always amazing and very quick to respond. There has never been a glitch that they could fix in a matter of seconds so that I can continue my patient flow!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    January 2018

    Dr. Paterson, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

  • Kenneth from Dr. Kenneth Chiu

    November 2017

    I switched from a big name EHR to LiquidEHR after 8 years. Overall, I'm glad I did.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service has been kept excellent! They take comments seriously and address update requests frequently. Training new employees only takes a matter of hours instead of weeks like the other system.

    Cons

    There's a lot of clicking to complete a chart. Some things could auto-fill better like auto recalls and auto coding to make exams faster. Exam files take awhile to open.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Chiu, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime, Also, your feedback has been added to our development schedule. Best Support@liquidehr.com

  • Lawrence from Dr. Lawrence Haddad & Assoc.

    November 2017

    After a couple of tries everything becomes an easy flow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    cleaned up my office from unnecessary paper clutter

    Pros

    I like the fact that I can have the option of having multiple exams open at the same time, and the ease of accessing the previous exams for the same patient. customer support is always there to help

    Cons

    a lot of screens to go threw, and the previous information doesn't automatically upload to the new exam created. have to input it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Haddad Thank you so much for you review, the ability to move data forward from previous exam is available in our system, by now our support had shown you how it works. Best Support@liquidehr.com

  • Meredith from Family Eye Care

    November 2017

    Very positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great value . Perfect for new office . Love the monthly payment option without big upfront expense

    Cons

    Time-consuming to complete record. Will not let you go off script . For example , Trace is not an option in slit lamp exam

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Bomse, Thank you so much for your review! I hope our support took care of your issue, Also, we have added your feedback to our development schedule. Best Support@liquidehr.com

  • Verified Reviewer

    November 2017

    Easy to use, rarely necessary to use support (but great when needed), awesome value for money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great value for the money. Easy to maintain accurate patient records electronically. Not as full-featured as other EMR suites, but easily meets my needs for my solo optometry practice.

    Pros

    Awesome value for the money. Not as full-featured as other EMR suites, but great for my solo practice.

    Cons

    Exam data section has limited options. I have to use free-text frequently to describe clinical findings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

  • Weston from Ohio Eye Doctors LLC

    Number of employees: 11-50 employees

    November 2017

    User friendly/ Easy company to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More accurate and complete record keeping . The ability to bill electronically all patients seen that day. Easy to print summary for communication with primary care doctors

    Pros

    Easy to use, Up and running after few days. It also has a medical code helper to make sure if you are using a certain procedure code that you have the supporting documentation to bill that level. It will alert you to what additional testing needs to be done to keep you in compliance

    Cons

    Finding diagnostic codes is cumbersome, and I have some difficulty reviewing back through previous records. But I may be doing something wrong or haven't found shortcuts that others may know. So I am having to go back through several screens in order to find what I need

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Mangold, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

  • Melissa from Hudson Optical

    November 2017

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use! It saved time when imputing an order in and is detailed oriented. I really like that there is usually always a solution to any questions I have.

    Cons

    There are things like how the receipt is laid out for the patient makes them confused. Instead of showing discounts or what they paid next to each item can confuse people.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Wichelman, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

  • David from David R McDaniel, OD PA

    November 2017

    Smooth transition from paper to EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easily find info. on patients and being able to generate quality reports to physicians .

    Pros

    Fast learning curve that lead to transitioning my 35+ year practice modality with relevative ease. Fast response time for tech. issues.

    Cons

    An easier way to input Rx'es....less pointing and clicking. Should be able to print from refraction tab. Highlighted major visual acuities( 20/40 should be bigger than 20/40-2)
    Larger range of values in cataract values( sometimes a cataract is in between a 2+ and a 3+.... ie. 2++.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. McDaniel, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

  • Michael from SDMG

    Number of employees: 2-10 employees

    November 2017

    It was easy to set up..customer service was great throughout set up and usage.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to ensure compliance and better record keeping, steering away from paper. Works well whether in big or small office.

    Pros

    The software was very good in terms of making sure all information was recorded correctly, including what O/C level to bill based on case history and exam procedures/findings. Support was fantastic. Set Up was easy. Cost was not prohibitive. No extended contract was required.

    Cons

    Some trouble incorporating patient's insurance with the actual billing process via the software...we essentially did billing a different way in the beginning. That was not the reason we started the EMR system anyways. LiquidEHR was so nicely specific to the eyecare delivery process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Liquid EHR, Liquid EHR, Inc.

    December 2017

    Dr. Spellicy Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

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