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> Reviews of Luma Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Luma Health is a good fit for you!

Source: https://www.softwareadvice.com/medical/luma-health-profile/reviews

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Luma Health Reviews

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[Overview](https://www.softwareadvice.com/medical/luma-health-profile/)

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# Luma Health Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(60)

4

(18)

3

(1)

2

(2)

1

(1)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort."

"The integration of the electronic health records and for the record keeping ability. And the user-friendly scheduling and app use"

"Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations."

### Cons

"The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes."

"Clients/patients have consistently given feedback that appointment reminders are far too frequent even with customization we've attempted"

"I believe that this company lacks customer support. If you are having an issue you have to submit a ticket and wait for a reply."

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Luma Health Reviews, Pros and Cons - 2026 Software Advice