--- title: "Luma Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Luma Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Luma Health is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/luma-health-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Management Software](https://www.softwareadvice.com/medical/patient-intake-comparison/) / [Luma Health](https://www.softwareadvice.com/medical/luma-health-profile/) / Luma Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/luma-health-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/luma-health-profile/alternatives/) # Luma Health User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 60 reviews (72%) - 4 stars: 19 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort. - The integration of the electronic health records and for the record keeping ability. And the user-friendly scheduling and app use - Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations. ### Most mentioned cons - The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes. - Clients/patients have consistently given feedback that appointment reminders are far too frequent even with customization we've attempted - I believe that this company lacks customer support. If you are having an issue you have to submit a ticket and wait for a reply. ## Luma Health customer reviews Showing reviews 1-25 of 83 (page 1). ### Luma Health - flexible and intuitive - Overall rating: 5/5 - Reviewer: Philip B J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive. #### Cons A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying. #### Reasons for switching to Luma Health Televox appointment reminders provided Allscripts is extremely limited in functionality and customization. --- ### Director, Transformation and Innovation - Overall rating: 5/5 - Reviewer: Vincent B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is excellent. The appointment management function is well above competitors, the booking and rebooking experience is seamless and simple, and the team is a pleasure to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of integration with our EHR, excellent customer service. The product team are experts when it comes to integration, and are willing and eager to solution when questions arise. #### Cons The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes. Luma will always work with us to solution for a given issue, but there are some custom workflows that we have that do not easily fit in to their product. #### Reasons for switching to Luma Health Better user interface, better EHR integration, ease of use for end users --- ### Luma Health - Overall rating: 4/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Luma health is a great program! Pur patients love being able to confirm, reschedule or cancel appointments without having to call into the office and it saves them time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Luma easily confirms, reschedules and cancel appointments, saving front desk staff so much time to do other tasks #### Cons It can be somewhat confusing for elderly patients. They tend to get overwhelmed with responding to text messages to confirm and or cancel. --- ### Not User-Friendly for Consumers - Overall rating: 1/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I tried over 6 times to pre-register my father for an appointment, both on my newer model iPhone and on several different browsers on my desktop. The refresh rate on each step was ridiculously slow, considering I have a very fast computer and a 1GB internet connection. After finally getting somewhere and uploading photos of my father's insurance cards, it finally responded and said it couldn't check him in online. Wasted 30 minutes of my valuable time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I'm a consumer, not a provider. I liked nothing about my Luma Health check-in experience. It was slow and buggy and never worked for me. #### Cons Look, I'm a tech person and website designer with over 40 years of experience, so I know what I'm doing online. Maybe providers like this platform, but for consumers, they've got some serious problems with ease of use. See my recent experience below. --- ### Reliable Reminders - Overall rating: 5/5 - Reviewer: Aquiles N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load. It's a dependable solution for managing reminders and patient engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Luma Health’s reminder system is reliable, easy to configure, and greatly reduces no-shows. The automated messaging and flexible workflows make patient outreach smoother and save staff time. #### Cons Some settings and customization options can feel a bit complex at first, and certain features require digging into configurations to fully understand. #### Reasons for switching to Luma Health LUMA is a more robust system, provided additional channels of communications. #### Vendor response Thank you for the review! It’s great to hear that Luma’s tools—especially reminders—are helping streamline your processes and helping reduce no-shows. We appreciate your partnership and are committed to continuous improvement. Replied November 2025 --- ### Great System - Overall rating: 4/5 - Reviewer: lakisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Luma was adopted for our company so that we can navigate our patient documentation and access it with ease. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. #### Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. #### Reasons for switching to Luma Health Better functionality. epic was a little expensive. --- ### A Reliable Platform to Enhance Patient Experience - Overall rating: 5/5 - Reviewer: ahmed d. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Luma Health has been very positive. The platform simplified patient communication, enhanced appointment scheduling, and saved valuable time for the medical team. It is a reliable, easy-to-use solution that brings real value to healthcare providers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its ease of use, smart patient communication via text messaging, and seamless integration with EHR systems — all of which saved time and improved workflow efficiency #### Cons Luma Health is a comprehensive platform with many valuable features. It may take a bit of time for new users to explore and fully utilize all the available tools. #### Vendor response Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. Replied November 2025 --- ### Online Marketer - Overall rating: 5/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With my overall expertise with Luma Health I can be sure their patients willbstay continually satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Luma Health what i liked it aboutit was the fact; i always recieve a good response #### Cons I dont have any negative connotations to say; solid program! --- ### treamlined, Effective, and Patient-Friendly - Overall rating: 5/5 - Reviewer: ziyad b. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Luma Health has been very positive. It made patient communication much easier and helped us stay organized. Once we got the hang of it, it really improved our workflow and patient satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Luma Health is how easy it is to use and how much time it saves. The appointment reminders and smart waitlists really helped reduce no-shows, and the integration with our system was smooth. The support team is also super helpful! #### Cons Sometimes the system can be a bit slow during peak hours, and it took some time for our team to get used to all the features. But overall, it's a great tool once you're familiar with it. #### Vendor response Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. Replied November 2025 --- ### Luma Health has been a blessing to my business! - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Luma has been a pleasure to use. My business has thrived with its ease of use and versatility. #### Cons I don’t have any negative comments about luma Health. Everything we have done with Luma health has been nothing short of excellent. --- ### Awesome Program Luma Health!! - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like all the functions and features that Luma Health has to offer!! It's incredibly user friendly, for both regular users & administrators!! A++ Luma Health!! I have yet to experience any mishaps or hiccups! Fingers Crossed!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### efficient, connecting patients and healthcare providers. - Overall rating: 5/5 - Reviewer: Tatiana B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes easier to access care and communicate with the doctors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, simple, doesn't make you to waste time and figure out what should I do next. #### Cons I didn't find anything negative about Luma. --- ### reservation for hospital - Overall rating: 5/5 - Reviewer: sinwu l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's really convenient to be able to manage hospital reservations easily from home! Once you use it, you will continue to use it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You can conveniently make hospital or clinic reservations through this app! In addition, it was nice to be able to change the time or cancel through this app. By sending a notification one day before the appointment, forgetting to make a hospital appointment has been reduced. Communication with doctors can also be done through this app, making it efficient. #### Cons There are few downsides. We can only hope that the number of hospitals linked to this app will increase! Sometimes apps provide health-related information, but I feel like the information is not relevant to me. --- ### Luma Health has improved all our processes - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Very high marks for features and service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pandemic forced us into telemedicine without plan or preparation. We initially used Zoom, which is built for business rather than medical use, and found that the app required more interaction than many of our patients were able to do, which seriously hampered our ability to care for our patients. Luma is designed for medical use. The patients simply click a link on their phone or computer, authorize audio and video, and they’re in the session with us. The video quality is comparable to that of Zoom, so we didn’t give anything up there. Luma integrates with our EHR, so we no longer have to keep two calendars, one for the EHR and another for the teleconferencing product. Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love. I have had my patients do depression and anxiety ratings scales for years, and Luma was able to duplicate that process, and improve it by moving it to text. In addition, Luma includes in my ratings link 7 labeled paragraphs into which patients enter pertinent history before their first, assessment appointment. Consequently, building my note after the appointment is much less time consuming than it used to be when I typed it all myself. #### Cons Luma is completely customizable, which is amazing. But that means they basically code the connections through the API of our EHR from scratch. This has been time consuming - plan for months for full deployment - but, again, pretty much if it can be done, they give you just what you want. #### Reasons for choosing Luma Health DrChrono charges $5 per teleconference session. I see 25 to 30 patients per day. Luma charges a very reasonable flat fee of $250/ user/month (for our flavor of installation; that price may vary a bit by feature selection). Do the math. DrChrono’s messaging features are very limited. The DrChrono’s web-portal is clunky and difficult for many patients to navigate, which significantly reduced the number of patients who completed their pre-appointment ratings (see above). Luma set us up so patients do their ratings the day before the appointment by simply opening a link in a text. Now well over 80% of my patients are completing their depression and anxiety ratings before our appointment. DrChrono, btw, is a very powerful EHR and I’m very glad we selected it and use it. The telemedicine feature is all I’m critiquing here. #### Reasons for switching to Luma Health The app was too complex for many of our patients. --- ### Customizable - Overall rating: 5/5 - Reviewer: Angela H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We no longer have to make reminder calls! The reminder messages go out consistently, and it isn't a big deal to take someone off the list of receiving messages. Sometimes I have to search for someone by phone number, and LUMA lets me do that - our EMR does not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us. Luma sends a patient satisfaction question also, which feeds into an NPS score. Their reports give us good information. We can also send PHI secure text messages to specific patients, as needed. Luma has features that we haven't fully utilized, but the ones we use are so helpful. As far as support, the support team is very quick to respond and help resolve any problems! #### Cons Sometimes I just need to talk to a human, but the main communication is through email. There are times when a phone call provides greater clarity. #### Reasons for switching to Luma Health Luma gave us the opportunity to customize our messages, and it was less expensive. #### Vendor response Thank you for taking the time to leave us a review, Angela! We are so grateful for your partnership and your feedback, and we look forward to continue working together! Replied April 2020 --- ### Very easy to use software - Overall rating: 4/5 - Reviewer: Jainesh P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered apart from certain that things that can be tweaked here and there, the software is really nice. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros the ability to send multiple broadcast and also unchecking certain individuals on the broadcast makes it easy and don't have to modify alot of things. #### Cons the software is bit glitchy, when a notification pops up on the pc and when u try to select certain inserts for the message the system lags for a second and then is finally after understanding that the user's cursor is hovering over an icon, the icon finally unlocks for lack of a better word to let to select it. there are other issues as for example some number that were imported on the system are actually disconnected and the system still recognizes them as vaild instead of defaulting to the next number or the email on file. #### Reasons for switching to Luma Health more features and easy of use. #### Vendor response Thank you for taking the time to leave us a review, Jainesh! We are so grateful for your partnership and your constructive feedback, and we look forward to continue working with you! Replied April 2020 --- ### Luma Health - Overall rating: 5/5 - Reviewer: Cindy B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broadcasts to our patients when we need them to call us to re-schedule appointments has been a life saver. There have been times that we have had emergencies in our doctor's schedule and need to re-schedule 70 patients. Sending a mass message at the same time has helped us tremendously. #### Cons What is still a hard concept to get used too is not being able to call customer support. There are certain topics that in my opinion require talking to a live person immediately. Maybe having the ability to chat instantly online with someone would be helpful as a way to distinguish if it is a true emergency to talk to someone over more routine questions. #### Vendor response Thank you for your review, Cindy! Your clinic has been so great to work with. We're glad to hear that Broadcasts are improving direct communication with your patients. Your feedback is invaluable and we're always exploring new ways to improve your experience with Luma Health's support team. - Sona Replied June 2019 --- ### Great Platform! Highly Recommend - Overall rating: 4/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We implemented Luma as our telemedicine platform about 6 months ago and I would say it has significantly improved our ability to care for our patient's who otherwise could not see us #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Telemedicine is certainly a very important facet of medicine both now, and going into the future. This technology allows people who previously did not have access to care to see the very best specialists more quickly, and more easily than ever before. This also breaks down the barrier of transportation issues that so many of our patients have. Luma has been on the forefront of the pandemic and has helped our company to better serve our patients in a rural underserved community. One of my favorite features of luma is the ability to provide an on-demand link to patients that has easy to follow prompts. This sets luma apart from many other platforms. #### Cons Incompatible with some browsers on patient's phones #### Reasons for switching to Luma Health lack of ability to send on demand links to patients --- ### Amazing product and customer service! - Overall rating: 5/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing! This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs. In most cases questions are answered in less than 24 hours. The team we have been working with during implementation are knowledgeable about the product and prepared to answer questions. As far as the product itself, it has far exceeded expectations and brought a ton of value to our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Luma platform has been really easy to deploy to users. The customer service and training have greatly helped with deployment as well. Our staff have quickly learned the software. Our roll-out timeline was quickly changed due to how quickly we were able to learn and launch the software. #### Cons Such as the case with most software, how we do business does not always align with how the software was designed for use. With that said Luma has coordinated meetings for us to discuss how the product could better support our practice. #### Reasons for choosing Luma Health Cost and features. Luma was significantly less than alternatives while at the same time offering more features. We were looking for a product that would enable us to accomplish more on one system and Luma proved to be that solution. --- ### Great Text Message features - Overall rating: 4/5 - Reviewer: Holli K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Overall it was great for the 1+ years we had it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The text message feature was our favorite. It reminded patients of appointments, but also allowed us to text with them real time if their physician was running out for a delivery, or late. It made rescheduling appointments much easier. #### Cons The forms sections were confusing to patients and when they signed forms it didn't show us what they signed, just showed us the signature, which wasn't really helpful for our EMR system. #### Reasons for choosing Luma Health We chose it for the ease of use, and how it integrated with our system. --- ### Outstanding feature set, great pricing, superb customer support - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been amazing. The Luma Health team has been with us at each step of the implementation and long after our go-live. The software has made a significant impact across all departments minimizing time on the phones, providing patients with a convenient and HIPAA protected way to communicate with our team, and managing our online reputation via automated promoting of our satisfied customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation, management, and notification of our patient wait list along with the collaboration tool has had an immediate impact on both our no-show rate, and our day-to-day efficiencies. The software is very responsive, looks aesthetically pleasing, and strikes a great balance for both technically inclined users, and those who may not be as comfortable with computer programs/apps. #### Cons Some filtering options could be expanded, however the current options work well under just any circumstance. #### Reasons for switching to Luma Health Inconsistent message delivery, and high price. #### Vendor response Thank you for taking the time to leave us a review, David! We are so grateful for your partnership and your feedback, and we look forward to continue working together! Replied April 2020 --- ### Operations Manager - Overall rating: 4/5 - Reviewer: Kelli S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It saves us a lot of time and money sending out our reminders and cancellation offers. Since it works directly with our Electronic medical records it can even fill appointments for us over the weekend while we are closed. #### Cons It’s sometimes hard to get ahold of a person for help. Occasionally we don’t know why it has offered an appointment we had closed. --- ### Makes Day To Day Life SO Much Easier - Overall rating: 5/5 - Reviewer: Taylor E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I would reccommend Luma a thousand times over to any practice interested in a reminder system. This is a reminder system plus so much more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the self-automation. It's amazing that you can set perimeters to pretty much every function. If Luma doesn't do a task yet, the customer service team is AMAZING at working with their developers to try to implement whatever you'd like the software to do. We LOVE the "Hub" to and being able to communicate with patients through Luma. #### Cons Some of the wording is a little bit hard to understand when setting up Luma. The self-scheduler and self- add was a little tough for us to understand at first but we are rocking now! #### Reasons for choosing Luma Health Great customer service response and the wide-spread abilities of the progam. #### Vendor response Thank you so much for taking the time to leave us a review, Taylor! We're incredibly grateful for our partnership with Chesapeake & Washington Heart Care and are happy to hear that Luma Health's automation has been a huge help to you and your clinic! Replied July 2019 --- ### Luma Review - Overall rating: 5/5 - Reviewer: Becky J. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested. #### Cons Since we began using Luma, I have not found any cons. #### Vendor response Thank you, Becky! We're happy to be working with you and The Dermatology Clinic. We'll make sure our Customer Success team informs you about some helpful new features that are coming soon! Replied February 2019 --- ### Luma Health Review - Overall rating: 5/5 - Reviewer: Allison D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Its been very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is, its very quick to find the person I have to get in contact with and automatic reminders are sent always. #### Cons There is nothing I don't like , I feel like it is very good ## More reviews [Next reviews](https://www.softwareadvice.com/medical/luma-health-profile/reviews/?page=2) --- Luma Health Reviews, Pros and Cons - 2026 Software Advice