We have used Surgical Cloud with Mahler Health almost since its inception and our experience has been positive as it has been customized to our role and industry in the allied health care arena. The customization flexibility makes it unique when compared to other products.

Scheduling ease of use for schedulers at the back office as well as providers on the field.

Reporting templates training would be great

Since they are also a clearinghouse, we literally have everything in one place and it is all electronic. Being able to do E&B checks and not having to enter any data has been so helpful for us!

We absolutely love the ease of use, but more importantly, the scheduling capabilities for both staff and patients in incredible. As the administrator I can see all of my providers and appointments scheduled, and my providers only see what they want to see on their schedules. Best of all, my staff can log in right from their phones and communicate with me directly through the system. Also, they are a one-stop-shop and we can do everything in one place without having to add other software and complicate things.

There's not a lot that we don't like about Mahler. If I had to complain, I would say that I wish we had found them much sooner instead of going through the pain and struggles of other EHRs that say they can do "everything," but they really can't. Mahler has done some customizations for us that they completed in only a couple of days.

Truthfully, much like any program shift, it takes a little bit to get used to. Kind of like riding a bike though, soon you’re coasting faster than you’ve ever worked before, claims are reimbursed in a timely manner and directly deposit into your account. Once our company switched to this program, we were able to consolidate 7-8 DIFFERENT programs down to this one, which instantly saved thousands per month in other program costs - which allowed for us to automate one whole person’s job. Essentially, once one you finish setup of this program, you’ll have two buttons you click: 1) Treat patients 2) Make money

1) Customer Service 2) Emailing and texting through the system 3) Nearly full customization capabilities 4) Custom Forms and Charts 5) Incredible tracking capabilities (CRM) 6) Ledger view 7) All-in-one, included, program 8) The program does your claims for you, your SOAP notes for you, and the follow-up. 9) Fax integration 10) Patient portal - DocuSign functions 11) CRM tracking capabilities

Implementation for our company was, I’m sure like many others, slightly challenging - but I would attribute that to our teacher. We requested another individual be our proctor and a special accommodation was made and we were given the Lead Developer to finish our Implementation. Exceeded any expectations we could have had as new customers.

They have been very professional with all questions that I have.

I mostly use this for a group of surgical assistants. It allows Surgical schedulers to input the case information and for us to see everything easily enough to let everyone know where to be.

I don't use all the of the features. I would like a way to send out a mass email to all schedulers instead of looking each up individually. A way to track and get rid of old schedulers that no longer use the system

I am a healthcare provider who owns the business and works for the company plus I do my own medical billing with this software and I'm thrilled not to have to pay a company to do my billing. I can do it myself with this program. It saves me so much time and money!

The training I received from the company was exceptional. The customer service is on point. It is VERY user friendly. The monthly fee is fair. I'm very happy with this software.

I really don't have anything I dislike about the software.

Easy Integration with other healthcare softwares

No cons. Happy with the product. Easy Integration with other healthcare softwares