Mahler Health

RATING:

5.0

(6)
Overview

About Mahler Health

Our cloud-based practice management software solution streamlines your practice's operations and optimizes your workflow. Robust scheduling, advanced EHR, customized forms, patient dashboard, optimized voice-to-text, full RCM, telemedicine, eRx, HIPAA Compliant CRM, and so much more. RevenueConductor: The ultimate revenue cycle management tool. With real-time eligibility and benefits checks, simplified claim submission, ERA processing, extensive denial management, and a host of other features, your practice’s revenue will reach new heights with RevenueConductor
Generate patient billing report

Mahler Health Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Mahler Health

6 Reviews

User Profile

Luis

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Allied Health

We have used Surgical Cloud with Mahler Health almost since its inception and our experience has been positive as it has been customized to our role and industry in the allied health care arena. The customization flexibility makes it unique when compared to other products.

PROS

Scheduling ease of use for schedulers at the back office as well as providers on the field.

CONS

Reporting templates training would be great

Reason for choosing Mahler Health

Features were customized to our industry and scheduling process

Mindy

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Finally a great EHR that does everything we need!

Since they are also a clearinghouse, we literally have everything in one place and it is all electronic. Being able to do E&B checks and not having to enter any data has been so helpful for us!

PROS

We absolutely love the ease of use, but more importantly, the scheduling capabilities for both staff and patients in incredible. As the administrator I can see all of my providers and appointments scheduled, and my providers only see what they want to see on their schedules. Best of all, my staff can log in right from their phones and communicate with me directly through the system. Also, they are a one-stop-shop and we can do everything in one place without having to add other software and complicate things.

CONS

There's not a lot that we don't like about Mahler. If I had to complain, I would say that I wish we had found them much sooner instead of going through the pain and struggles of other EHRs that say they can do "everything," but they really can't. Mahler has done some customizations for us that they completed in only a couple of days.

Reason for choosing Mahler Health

We were a little hesitant at first because they weren't as well-known as the others, but once we learned they focus their energy on customer referrals and not sales/marketing, the decision was easy. We're a family business and they seem to share in similar values as us.

Reasons for switching to Mahler Health

The ones we tried told us they would have us online quickly and it took them months. It was very frustrating trying to run our business and having to wait on certain features that took forever and in many cases were never completed.

Justin

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

2 Year Review

Truthfully, much like any program shift, it takes a little bit to get used to. Kind of like riding a bike though, soon you’re coasting faster than you’ve ever worked before, claims are reimbursed in a timely manner and directly deposit into your account. Once our company switched to this program, we were able to consolidate 7-8 DIFFERENT programs down to this one, which instantly saved thousands per month in other program costs - which allowed for us to automate one whole person’s job. Essentially, once one you finish setup of this program, you’ll have two buttons you click: 1) Treat patients 2) Make money

PROS

1) Customer Service 2) Emailing and texting through the system 3) Nearly full customization capabilities 4) Custom Forms and Charts 5) Incredible tracking capabilities (CRM) 6) Ledger view 7) All-in-one, included, program 8) The program does your claims for you, your SOAP notes for you, and the follow-up. 9) Fax integration 10) Patient portal - DocuSign functions 11) CRM tracking capabilities

CONS

Implementation for our company was, I’m sure like many others, slightly challenging - but I would attribute that to our teacher. We requested another individual be our proctor and a special accommodation was made and we were given the Lead Developer to finish our Implementation. Exceeded any expectations we could have had as new customers.

Reason for choosing Mahler Health

Superior qualities, better customer service, more versatility to adapt to our business needs.

Reasons for switching to Mahler Health

1) Lack of capability 2) lack of customization 3) Poor customer service: whenever we had an issue, we were ALWAYS directed to check an online forum instead of getting a dedicated person to address our concern. 4) Antiquated look of the web program (Terrible User Interface) 5) Antiquated feel of the web program (HORRIBLE User Experience) 6) No texting capability 7) No email capability 8) No ledger 9) Unlike Mahler, who has their own Billing company, DS3 is partnered with 4Pillars and Pristine Billing company. Sleep Cycle was waiting longer than six months for reimbursement checks which is not sustainable. 10) There hadn’t been an update made to the DS3 website for longer than 5 years when we were using it. 11) No reporting capabilities (Billing) 12) No merchant services integration, so all transactions needed to be manually entered 13) No faxing integration 14) No CRM tracking

Harry

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Surgical Scheduling Super Help

They have been very professional with all questions that I have.

PROS

I mostly use this for a group of surgical assistants. It allows Surgical schedulers to input the case information and for us to see everything easily enough to let everyone know where to be.

CONS

I don't use all the of the features. I would like a way to send out a mass email to all schedulers instead of looking each up individually. A way to track and get rid of old schedulers that no longer use the system

Reason for choosing Mahler Health

I saw how easy it was to use.

Stefanie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Medical billing review

I am a healthcare provider who owns the business and works for the company plus I do my own medical billing with this software and I'm thrilled not to have to pay a company to do my billing. I can do it myself with this program. It saves me so much time and money!

PROS

The training I received from the company was exceptional. The customer service is on point. It is VERY user friendly. The monthly fee is fair. I'm very happy with this software.

CONS

I really don't have anything I dislike about the software.

Reason for choosing Mahler Health

Mahler was the first choice.

Diego

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Mahler Technology company

PROS

Easy Integration with other healthcare softwares

CONS

No cons. Happy with the product. Easy Integration with other healthcare softwares

6 Reviews