Great staff support and a much easier transition from another EHR and the paper files

Accessible support and layout mimicking paper EHR

Closing visits for billing still in process of learning best practices. Need expansion for EDr direct ordering for CLs and other labs

Every EHR transition has bumps when implementing because its new and people don't like change. However, MaximEyes only took my staff about 30 days to realize it was better and easier to use than our old software and now we can't image going back. It is easy to use and a good value for the fee.

I love being able to customize my exam screens for different types of examinations. This has saved so much time charting and gives me more face time with the patient. I can easily send prescriptions for glasses and contacts to the patient portal to comply with the FTC rules as well as send letter to other physicians easily. Ordering contacts through CLX is extremely easy and reduces double entry and transcription errors that can happen. The customer service with MaximEyes is the best I've every experienced. The team gets on with me quickly to resolve issues and will follow up with a phone call if the issue couldn't be resolved immediately. The customer service team is always pleasant and helpful and all of the staff appreciate that. We have also made many suggestions on how to improve the software and have gotten many of them integrated into future updates that continue to make the software more user friendly.

Our only complaint is that sometimes with updates, there are unforeseen glitches that cause some functions to not work when they previously did. We realize this happens with all systems and while frustrating on the short term, the team always works to fix them in a reasonable time frame.

It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet.

It covers all the bases we need in our practice Doctors, technicians, and staff don't have any issues getting around in it Regular updates to stay in compliance Support staff are very helpful and professional

Our multi-location, 55 person operation seems to overtax this system. We have to use two separate pieces of software to work, not one contiguous application Data transfers between the two sides can be problematic Our large data set running on a file-based database cripples it when running reports Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side)

It has been very positive. The support team is always available via chat feature and can remote in to the system right away. The cloud based feature is also great because as a provider I can access the system from outside the office very easily.

We can customize many facets very easily within the software. We can have set schedules, but then easily make modifications if a provider is going to be gone or adding an additional day. Exam templates are also very customizable to individual provider preferences.

Changing prices for optical lenses is cumbersome. It requires changing the price in too many locations. The initial set up was done by the implementation team at MaximEyes. Now, we wanted to change pricing with a new year and it is not as simple as it should be.

It has been a good choice to go with maximize. They have the best customer service or any EHR I have worked with and that is key for success with any EHR.

We love the customization. While it can be time consuming at the beginning to set things up properly, it works in your favor in the end. It’s worth it.

Sometimes it can feel like too much to have to customize every little thing. It’s good to have a person from maximize who really knows what they are doing to help you at times.