MaximEyes software


MaximEyes, developed by First Insight Corporation, is a comprehensive electronic health record (EHR) and practice management solution designed for eye care clinics. It can be deployed as a cloud-based or on-premise solution and is compatible with connected mobile devices.

MaximEyes offers direct reporting to the AOA MORE and AAO IRIS Registry, and includes tools to assist with MACRA/MIPS compliance.

Exam templates can be customized to fit various workflows and types of visits. MaximEyes EHR includes a modifiable rules engine that will either suggest or automatically post-diagnostic codes, procedure codes, alerts, plans and documents triggered by exam findings.

First Insight also offers medical billing services and an eye care image management solution that works with any EHR.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

23 Reviews of MaximEyes

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  • Melissa from St Croix Vision Center

    April 2018

    MaximEyes was overall a great choice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are a ton of features and functions available to chose from. It retains a ton of information and their customer service is top notch. We just found another system we liked a little better for our office.

    Cons

    I hate all the pop up windows when opening up MaximEyes. It takes forever to load on our computers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Samuel from Dr. Roberta Horwitz - Eye Care For You

    Specialty: Optometry

    Number of employees: 2-10 employees

    December 2017

    MaximEyes has a responsive tech support team - when needed (which isn't often). The software has some very good features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. The standard package has modules that some doctors won't need - but they are there for those doctors that can use them. It is up to the doctor to pick and choose.
    2. Conversion costs (from other packages) are reasonable. The support team that does the work is very helpful and knowledgeable.
    3. Product does a great job forcing the doctor to do a complete exam, put in the appropriate codes and provides help with levels of service
    4. They keep the diagnosis codes up to date.
    5. If you have the patient fill out the pre-exam info on paper, the receptionist can enter the data into the system from an on-screen version of that same document. This makes life much easier.
    6. You can provide the patient with an online sign-in to fill out their pre-exam paperwork at home, or on a tablet in the office - if you want.
    7. Customized letters
    8. Operates via VPN for added security

    Cons

    1. The software has two modules, 1 for patient management and one for the medical exam. They need to be synced before the patient can go back to see the doctor. This is a pain. Doctor's comments, exam data, etc. (at least the relevant and permissible data) are not immediately available to the staff until it has been re-synced.
    2

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tregg from Yakima Vision Center

    Specialty: Optometry

    Number of employees: 2-10 employees

    October 2017

    Better have an on-site IT specialist to help keep it running

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their old Filemaker database application is out-of-date and causes many development and deployment problems.

    Pros

    It is very encompassing for practices with a great deal of medical patients and they have several third party integrations

    Cons

    Difficult overseas support, new version testing lacking, server based system downtime. I spend on average 10-15 hrs a month helping their tech support deal with issues they they create.

    This review was submitted organically. No incentive was offered
    Review Source
  • Greg from Centar, Imler, Gjurich, and Caldwell

    Specialty: Optometry

    Number of employees: 11-50 employees

    August 2017

    Love Maximeyes Electronic Health Record

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Maximeyes Electronic Health Record (EHR) is so versatile. Our practice ranges from wellness exams, CL and speciality CL, full scope eye disease management, and various postoperative eye care and this EHR handles it all with ease. The evolution of this software does not stop, Maximeyes continues to improve the software. Paper to Maximeyes EHR was seamless, along with ICD-9 to ICD-10. Maximeyes EHR makes ICD-10 coding easy!

    This review was submitted organically. No incentive was offered
    Review Source
  • Lowell from Envision Eye Care - Pittsburgh

    Specialty: Optometry

    Number of employees: 2-10 employees

    August 2017

    Great personal attention from multiple staffers given when I needed it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I want to personally mention and thank Sofiya (AND her team) for taking the time to address an issue with me, then research the issue once we determined there WAS an problem with my issue, then get me the necessary update (to fix this issue) and then lastly follow up with a call (a 76 min session) to discuss the issues / questions I had. In dealing with Sofiya and the other, the staff were educational, patient and worked thru nearly all of my issue (the ones that COULD be addressed) The unresolved were farmed out to IT and Training. I ALSO want to mention that in talking with my MIPS/MACRAs consultant, he informed me that there were certain major EHR players working on the data collecting with regard to MIPS/MACRAs and his observation was that First Insight's EHR was SIGNIFICANTLY heads above the other 2 players when it came to readiness. That says a lot for the First Insight developmental team.

    Pros

    The product and staff give personal attention and listen to me and address my needs. That is important to me when it comes to this important piece of my practice.

    Cons

    Minor EHR customization issues that are resolved when discovered. The staff listen and correct or improve the issues as they are discovered.

    This review was submitted organically. No incentive was offered
    Review Source
  • Barbara from Dr. Barbara Yanak

    Specialty: Optometry

    Number of employees: 2-10 employees

    June 2017

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience with MaximEyes has been positive. My biggest problem is my limited understanding of computer/software issues. This makes it difficult for me to explain problems when they are occur. The tech support and customer support has always been helpful.

    Pros

    The system is easy to use. I find that MaximEyes is always working to improve the system to adapt to the changing demands like MIPS and MU.

    Cons

    The updates that are require to keep the system current sometimes have problems. These take a call to technical support to address the problem.

  • Jeanette from 20/20 Optometry of Silicon Valley

    Specialty: Optometry

    Number of employees: 2-10 employees

    June 2017

    Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice

    Ease-of-use
    Functionality
    Quality
    Support

    The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time.

    Pros

    MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs

    Cons

    The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited

  • Jay from Hermann & Henry Eyecare

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    MaximEyes is an outstanding software that continues to push the technology envelope and impress us with new features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are very happy with the workflow especially in the examination. It allows us to efficiently take care of our patients with minimal clicks. We love the VSP calculator, the scheduler is simple and very effective, the online patient portal, bill pay, and scheduling as well as the new iPad check in feature are truly wonderful.

    Cons

    We don't have any complaints but are excited to hear that in the future we won't have to sync patients between the practice management and the exam modules.

  • Dennis from Southern Hills Eye Care

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    Great Software and Excellent Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MaximEyes software can be customized to meet the needs of our practice, and this is not lost when there are system updates. The MaximEyes customer support has always been very helpful. In the rare occasions when we have needed assistance, they were readily available and able to address the issue quickly.

    Cons

    As with any software, it may not be perfect, or do things exactly the way you think it should, but it is far better than any other software I have used or evaluated.

  • Jeff from Blackstone Valley Eye Care

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    The Customization and Customer Service are Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customization helps decrease the time I'm on the computer in the exam room and thus make for a more efficient exam. We've always had a good customer service experience. Most importantly we've had zero downtime in the last 3 years.

    Cons

    I think the contact lens section could use some updating. I'd love for it to auto-populate base curve and diameter once I choose a lens.

  • Rick from Triad Eye Associates

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    The software is very user friendly. Combining a patient's EHR with opitcal corrections and harware options is difficult and they have merged them very well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flow of the EHR from Chief Complaint, to history, to pretest, to exam
    The ICD-10 coding
    Manual editing

    Cons

    2 separate software packages (which will be merging soon)
    Can be slow going from chart to chart
    Can't view records simultaneously

  • Lisa from Family Optometric Care, P.C.

    Specialty: Optometry

    Number of employees: 2-10 employees

    June 2017

    MaximEyes makes our job's easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is top rated!! easy to contact and always a return call.

    Pros

    Customization , user friendly , Doctors can always access the system to review charts , our lab is able to see our Rx the minute it is complete making a smooth transition from doctors chair to dispensary, Transition from charges from doctors chair to front desk is smooth and rapid , billing reports are easy to read

    Cons

    Only con I can think of is on very rare occasions the system may lag & that could always have to do with our internet connection

  • Philip from Vision Quest Eye Care Center Inc.

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    Our Maximeyes software is awesome and continues to improve with amazing features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our exam module has every feature we could want. In addition, great scheduler, VSP calculator, eRx, contact lens handing, inventory handling and practice management side with electronic EOB's is just incredible. We also love the integrated iPad front desk check in app!

    Cons

    We really like it all. Costs have continued to increase for the product but that is typical of most software programs which continue to add significant new features.

  • Lisa from Triad Eye Associates

    Specialty: Optometry

    Number of employees: 11-50 employees

    June 2017

    Great customer service and technical support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ability to make multiple schedules for several doctors working the same day. Ease of patient registration.

    Cons

    Account Receivable reports take a long time to run. Payments and adjustments can be altered after daily close.

  • Christopher from Weber Optiks

    Specialty: Optometry

    Number of employees: 2-10 employees

    May 2017

    Maximeyes has provided a seamless cloud based service for EHR use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The cloud allows our office to the flexibility to go without bulky servers. We have never had a disruption in service since day one.

    Cons

    The software does have a lot of features that are not applicable to our office so we feel like we are under utilizing the system.

  • Erik from Smart Eyecare

    Specialty: Optometry

    Number of employees: 51-200 employees

    April 2017

    Doesn't Scale Well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet.

    Pros

    It covers all the bases we need in our practice
    Doctors, technicians, and staff don't have any issues getting around in it
    Regular updates to stay in compliance
    Support staff are very helpful and professional

    Cons

    Our multi-location, 55 person operation seems to overtax this system.
    We have to use two separate pieces of software to work, not one contiguous application
    Data transfers between the two sides can be problematic
    Our large data set running on a file-based database cripples it when running reports
    Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side)

    Response: Donna, First Insight Corporation

    June 2017

    Erik, thank you for sharing your comments and suggestions about MaximEyes. We want to keep improving our products and support, and the best way to do that is with your feedback. We have been working closely with Smart Eyecare to resolve any outstanding issues. We are pleased to hear that MaximEyes EHR is running smoothly without any complaints in your practice. We will continue to work with you on any other issues reported towards a resolution. Our senior product manager has contacted you about scheduling a time to see a demo of the new version of MaximEyes practice management software (PMS) that is currently in development. The new PMS will be on the same SQL platform as MaximEyes EHR and will enhance syncing and functionality between MaximEyes EHR and PMS. Please email maximEyes@first-insight.com if you have any other issues. MaximEyes by First Insight.

  • Brandon from Chester Eye Center

    February 2017

    Best eye care EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been users since 2011 and don't have any regrets. The customer service is top-notch. First Insight is always staying on top of things when it comes to health care changes.

    Review Source: Capterra
  • ron from robert zoellner and assoc.

    Number of employees: 51-200 employees

    January 2017

    Billing codes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Why can we not get codes updated on our system . Been trying for two years. Keep getting run around from customer no- service. Would never recommend this system! Worn out

    Cons

    Can't get codes updated

    Review Source: Capterra
  • Sarah from Independent Eyes LLC

    Specialty: Optometry

    Number of employees: 2-10 employees

    November 2016

    Great customer service, exceptional EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Maximeyes has an incredible support team. I love the customer service. Their medical records are very easy to use and highly customizable. I enjoy the software and ease of access. The practice management and optical side leaves something to be desired. It has a lot of unnecessary clicking, and is not very user friendly.

    Pros

    Great customer service!

    Cons

    Complicated PMS that needs to be simplified.

  • Wayne from Eye Contact Vision Center

    Number of employees: 2-10 employees

    October 2016

    MaximEyes Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been a maximize user for over 20 years. Their software is very concise and complete. First Insight is constantly upgrading the software and their customer support is very good. They work with many other vendors for multiple add on options.

    Pros

    Very complete.

    Cons

    Navigation can be confusing.

    Review Source: Capterra
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