Best Service for the money

Great experience with MD Connection. They made sure my concerns were addressed.

Pros

Software was easy to understand and use. Customer support was wonderful. Provided hands on test drive of software so I made sure it was right for me. Software worked well with cleaning house, medical professionals and insurance companies.—- “bugs” were taken care of quickly.

Cons

Monthly fees associated with the software were higher than others. I felt the service was worth it but it can be cost prohibitive for the small practice. The functionality of the software was great l.

Quality of MD Connections

It is very easy to submit billing electronically, I like the fact that we can access the eob's and payments are returned quick

Pros

It is very efficient program and very user friendly, It is easy to navigate from one screen to another

Cons

The only thing is having to post payments they have to be entered seperatly

User friendly software

Pros

The fact that it's user friendly and I don't have to spend a long time training new employees to use it.

Cons

I used to be able to email receipt to patients directly from MD Connection but that feature is no longer available.

Easiest Billing System!!

We were using 3 different portals with all the insurances we use for billing every week. MDConnection made it so much easier for us to get our billing done in one place and quicker with their files and templates we can create.

Pros

MDConnection is user friendly, easy to access anywhere you are, and easy to follow!!

Cons

Features that we don't use still being on our portal.

We are a psychiatric/psychological practice and have multi-disciplined providers, so we needed a product that would be flexible. When shopping for this product in 2007, I was looking for several criteria: user-friendly, flexible and reasonably priced. This has met all of these criteria and more. We have been totally 100% satisfied and I would recommend this product for anyone looking. Previously we were using a much more costly system and we have found MDConnection to be a far superior product. Our previous system was not very flexible with their appointment scheduling templates, had hard to read reports, long printouts etc. It also had long procedures to file electronic claims and was much higher priced. Most importantly it was not web-based and when your server goes down due to storms, you were dead in the water. Initially I was wary of a web-based program, but it has worked wonderfully for us. We have had little or no down time since we changed to MDConnection. Implementation was smooth, training was via phone and went very well. Support staff is always very helpful. Anytime we have a new employee, training them on the system is quick and easy. MDConnection listens to their customers and continually makes updates to improve the quality of the system. I would recommend looking at this system and giving it a trial run before purchasing any others.

Great Practice Management Software Package

Pros

This software is very intuitive and easy to learn. Compared to other practice management software I have used, this is the easiest and best I have ever used. The ladies in my office are very happy with it and tell me it is very complete and easy to navigate around. When they have called customer service, they have been treated with respect, and their questions are resolved promptly.

Cons

It is really hard to find something to dislike, but if I had to complain about something, it would be that MDConnection does not yet have an EHR module. For EHR I have to find one I like and then inquire if it is compatible with MD Connection.

MDConnection Review

I feel we pay too much money for the service/support we receive.

Pros

It is very easy to use and generally works without interruption

Cons

Several functions do not work when we try to use them and even though customer support is involved, they have never resolved the issues. They generally comment that it works correctly on their end, which doesn't help me at all. I have given up and as a result, we spend a lot of time and effort manually doing things that the software should do.

Great software!

Training videos are great. Have staff watch them a few times. Only one advise to the MDC staff: Set up your customers well for all the initial requirements and given them a full front to back rundown on a few patients so they don't fail. Watching videos and implementing the software are not always the same.

Pros

We are very new to this software but so far we find it very user friendly. Automatic eligibility check makes the office staff very happy and efficient. Automatic posting is also great. Software is easy to use. We interface between EMR- Elationhealth and MDConnection. Both softwares are excellent.

I have used several practice management applications. They were installed on my office network and all updates to the software required someone to come to my office to install the update or call in through a phone modem. The software from MDConnection is web-based and all updates are automatic and require nothing from me. In addition, I don't have to have an office network with a server, just a computer connected to the internet. I love the MDConnection software as it is very intuitive application and was easy to learn. They have online tutorials which really help. Their support system is very good and when I have put in a request for adding certain features, they have been receptive and added them. Their application is complete and even includes a patient portal where my patients can log in to schedule an appointment, check their account and pay their balances, all in real time. I have no complaints with their software and would highly recommend it to anyone looking to improve their practice management software.

Review

Absolutely love the product! Has saved us so much time!

Pros

The ease which you can switch between patients and other tasks.

Cons

That is doesn't incorporate a financial package