We were using 3 different portals with all the insurances we use for billing every week. MDConnection made it so much easier for us to get our billing done in one place and quicker with their files and templates we can create.

MDConnection is user friendly, easy to access anywhere you are, and easy to follow!!

Features that we don't use still being on our portal.

Great experience with MD Connection. They made sure my concerns were addressed.

Software was easy to understand and use. Customer support was wonderful. Provided hands on test drive of software so I made sure it was right for me. Software worked well with cleaning house, medical professionals and insurance companies.—- “bugs” were taken care of quickly.

Monthly fees associated with the software were higher than others. I felt the service was worth it but it can be cost prohibitive for the small practice. The functionality of the software was great l.

I feel we pay too much money for the service/support we receive.

It is very easy to use and generally works without interruption

Several functions do not work when we try to use them and even though customer support is involved, they have never resolved the issues. They generally comment that it works correctly on their end, which doesn't help me at all. I have given up and as a result, we spend a lot of time and effort manually doing things that the software should do.

So far loving it! Will be doing claims online soon and I am sure that we will love that just as much as the scheduling!

The scheduling! We were still using a paper schedule book and it was chaos! So nice now to be able to see what is coming up. Working on using the billing now! Excited!

The ad hoc reports are not intuitive to set up. I have difficulty in trying to get a report to show me exactly what I want without clogging it up with other information.

It is very easy to submit billing electronically, I like the fact that we can access the eob's and payments are returned quick

It is very efficient program and very user friendly, It is easy to navigate from one screen to another

The only thing is having to post payments they have to be entered seperatly

The fact that it's user friendly and I don't have to spend a long time training new employees to use it.

I used to be able to email receipt to patients directly from MD Connection but that feature is no longer available.

We are a psychiatric/psychological practice and have multi-disciplined providers, so we needed a product that would be flexible. When shopping for this product in 2007, I was looking for several criteria: user-friendly, flexible and reasonably priced. This has met all of these criteria and more. We have been totally 100% satisfied and I would recommend this product for anyone looking. Previously we were using a much more costly system and we have found MDConnection to be a far superior product. Our previous system was not very flexible with their appointment scheduling templates, had hard to read reports, long printouts etc. It also had long procedures to file electronic claims and was much higher priced. Most importantly it was not web-based and when your server goes down due to storms, you were dead in the water. Initially I was wary of a web-based program, but it has worked wonderfully for us. We have had little or no down time since we changed to MDConnection. Implementation was smooth, training was via phone and went very well. Support staff is always very helpful. Anytime we have a new employee, training them on the system is quick and easy. MDConnection listens to their customers and continually makes updates to improve the quality of the system. I would recommend looking at this system and giving it a trial run before purchasing any others.

Training videos are great. Have staff watch them a few times. Only one advise to the MDC staff: Set up your customers well for all the initial requirements and given them a full front to back rundown on a few patients so they don't fail. Watching videos and implementing the software are not always the same.

We are very new to this software but so far we find it very user friendly. Automatic eligibility check makes the office staff very happy and efficient. Automatic posting is also great. Software is easy to use. We interface between EMR- Elationhealth and MDConnection. Both softwares are excellent.

I have used several practice management applications. They were installed on my office network and all updates to the software required someone to come to my office to install the update or call in through a phone modem. The software from MDConnection is web-based and all updates are automatic and require nothing from me. In addition, I don't have to have an office network with a server, just a computer connected to the internet. I love the MDConnection software as it is very intuitive application and was easy to learn. They have online tutorials which really help. Their support system is very good and when I have put in a request for adding certain features, they have been receptive and added them. Their application is complete and even includes a patient portal where my patients can log in to schedule an appointment, check their account and pay their balances, all in real time. I have no complaints with their software and would highly recommend it to anyone looking to improve their practice management software.

This software is very intuitive and easy to learn. Compared to other practice management software I have used, this is the easiest and best I have ever used. The ladies in my office are very happy with it and tell me it is very complete and easy to navigate around. When they have called customer service, they have been treated with respect, and their questions are resolved promptly.

It is really hard to find something to dislike, but if I had to complain about something, it would be that MDConnection does not yet have an EHR module. For EHR I have to find one I like and then inquire if it is compatible with MD Connection.

Appointment scheduling. Denied claims with clearing house and MDConnections. Like the messaging in the system.

Clearinghouse was not familiar with NYS insurance companies. Find the auto posting and remittance process to be very confusing.

THIS IS ONE OF THE BEST PROGRAMS WE HAVE USED! THE MOST IMPORTANT THING IS THAT THIS PROGRAM HARDLY EVER CRASHED!

A few months ago, we were new to the technology world. I had visions of this transformation being a nightmare. After having demos with several companies, we decided on MDConnection and it was one of the best decisions we've ever made. Everyone is so helpful and our tech support person Todd, well, I can't say enough about him. He helps me through even my most difficult issues (mine, not the software itself). He even called to make sure that I understood what he was telling me and to give me the much needed moral support that I needed. The software is so easy and actually makes my day less boring. This is a great company and we are very pleased with the service. Hope to have them around for many years.

I currently bill for a mid-size physical therapy clinic. They have a number of staff, and prior to using MDConnection, they used an outdated version of Medisoft for billing in addition to a scheduling software system. With MDConnection, they have combined the two. The clinic loves having the appointment history integrated with the billing. The implementation took place in September 2010, and everything went smoothly. The customer support is wonderful at MDConnection. My concerns are addressed immediately. All of the staff members that I have interacted with at MDConnection were all professional and pleasant.

We joined with MD Connection in 2006, when they were "young". The beginning was a little rough, i.e.: functionality, variety and availability of codes, etc., report options. It was kind of frustrating for MD Connection and our office. We are a private mental health office and our needs were a little different that the mainstream. Over the last few years, MD Connection has exceeded our expectations in their growth and functionality. Their customer service is exemplary; we have never waited more than 24 hours (if that) for our issues to be acknowledged, and they are resolved a timely manner. Overall we are very pleased with MD Connection!

Would purchase a license again - yes

Easy to use, takes some work up front. Reports are good

Takes time to get it up - needed support help