MDoffice (Eye Care Leaders) Software

Buyer beware. The excellent reviews are absolutely false.

Pros

Decent interface if it doesn't freeze up. It does make a pretty looking pdf note without too much garbage when it's all said and done.

Cons

Speed or lack thereof. The speed, even after thorough troubleshooting, is a 100% deal breaker. Typical load times are 20 seconds or longer. Autosave is unreliable, which means I find myself doing duplicate work. Multitasking is impossible without having multiple instances of the EMR open. For instance, checking a tickler (e.g. instant message) automatically pulls you out of the patient and forces you into another patient. You then have to go through the lag time of loading all over again.

Easy to use, easy to learn and works well. I love the interface, it's easy to understand, efficient and accurate and it's professional.

Pros

The layout

Cons

Lag

Advice to Others

Use it

Likes Best

The system is easy to use and train on. The one thing I would have to say is the customer support is top notch. When we have problems we know that we can email the problem and within typically a few minutes someone is going to be answering us.

Likes Least

The only thing I would say is when there is upgrades sometimes it doesn't go as smoothly as we would like it. But all systems have bugs and kinks that come up. This is just a minor problem that we know may happen

Recommendations

I would say is to talk to other offices that use MDOffice. Also my suggestion is to go and visit an office that has them and see who it works for them. See the flow of the system.

Likes Best

Excellent core program that is customizable and customization remains with future updates. Support staff very responsive. Both phone and email support and direct connectivity available.

Likes Least

Further explanation and examples of recent enhancements would be appreciated. Hard to find fault with a company with such a wonderful track record and superb support. They stay current with CMS requirements.

Recommendations

do tutorial online to see all the features and talk with current owners. Be certain it will do what you want and need, and how easily.

Likes Best

They are very friendly and always available if you require support.

Likes Least

Nothing at this time. They are very receptive to any suggestions, and are always offering improvements to their software.

Recommendations

MDOffice will be there with you for your entire transition, so jump right in.

Likes Best

MD Office has been an amazing addition to ophthalmology. After much hesitation, we decided to join the world of electronic medical records and MD Office was our savior. The software, training and support staff are far superior than any company we interviewed. I recommend their product to any one who is considering EHR. From day 1 to year 4.... We are beyond impressed.

Likes Least

That we didn't go electronic sooner. The choice was undeniable after the presentation

Recommendations

Visit an MD Office site and you will see why their product is far superior.

Likes Best

The ease of using the software and the support from the company is fantastic.

Likes Least

New updates of software or tips involved would be great to be shared.

Recommendations

Try all software systems and see what works best for your practice. DEMO!

Likes Best

Exceptional services and great customer support. Very user friendly and training went very smoothly

Likes Least

There is nothing I can say that AI do not like about MD office's product and their customer support

Recommendations

Request presentations and interview with a lot of EMR's before deciding.

Likes Best

Easy for new employees to catch on to. Front Desk can easily use both pm and emr side.

Likes Least

Sometimes it takes a while to get to what you need. Too many clicks.

Recommendations

Talking to other users is a big help and having them teach you different short cuts.

Likes Best

Easily customizable with a multiple physician, multiple location, multiple subspecialty practice was a MUST and MDO delivers

Likes Least

Enhancements are not always timely. Need to be able to implement things on a quicker turnaround

Recommendations

Site visits and talking with other MDO is key as it will allow you to see the functionality of the software