All MDToolbox-Rx Reviews

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User Profile

Kit Yue

Verified reviewer

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Wonderful product

Running my private practice is so much easier now! I have referred several colleagues to this product.

PROS

ease of use ability to use on my cell phone and iPad ability to prescribe controlled substances

CONS

nothing! it is great, I have no complaints

Vendor Response

Thank you for your review and thank you for referring your colleagues to MDToolbox! We are happy to have made it easier to run your practice and electronically prescribe controlled substances. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied December 2019

Phillip

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2019

Mdtoolbox

Works well for use as basic escripts but speed needs to be much enhanced and improved pharmacy search. Pharmacy search is the MOST bothersome and TIME consuming aspect of this software the would possibly cause me to change to another vendor. Patient database export is a HUGE feature drawback that is not available.

PROS

Most cost effective Easy to process medications

CONS

Very very difficult to find pharmacies Pharmacy search algorithm by city or street very poor Setup and options are very difficult to understand and not user friendly Search for patients often hangs or stalls and recent patient list should be much longer I should be able to export my entire list of patients receiving medications on an excel spreadsheet format so that these can be reviewed and assessed in their entirety without searching for patients one by one.

Reason for choosing MDToolbox-Rx

Price was initial reason I started but have found many drawbacks to the service and software. Pharmacy search and no access to the entire database of my patients as a spreadsheet may cause me to switch to a different vendor

Vendor Response

Thank you for your review! We are happy that you are finding our system cost-effective and easy to process your medications. We are more than happy to share some pharmacy search tips when you have a free moment! I see that you recently contacted us regarding our patient export feature, did our answer satisfy your need? We are also happy to take a feature request regarding the recent patient list. If you would like, please call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help with any issues you may be experiencing. Have a great day!

Replied December 2019

Mariya

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2021

Overpriced tool! No refund if provider no longer needs access

PROS

It is hard to say. The billing is confusing. Program is overpriced.

CONS

They trick you into signing yearly contract and if provider is no longer using the MDToolbox account they won't refund. In our case 6 months were paid ahead of time and they wont refund.

Vendor Response

We are sorry to hear you feel the billing setup was hard to use! Our product offers a 30-day risk free trial and is one of the lowest priced ad-free electronic prescribing systems on the market. Our default billing plan, month-to-month is less than a dollar a day per prescriber, starting at $30 per month. The billing page shows 2 options: our month-to-month (which is selected by default) (cancel at any time), and our annual contract that you selected for an even bigger discount. The annual contract is clearly worded that the account is being pre-paid for a year to receive a reduced rate. To submit payment, you are required to check a box acknowledging that we do not offer refunds for the lower prepaid amount. If an office changes their mind within the first month, we are also happy to change them back to the month to month with refund. However, after the first month (7 months after in this case) we require completion of the contract to change the terms. Thank you.

Replied October 2021

Valori

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Practice saver

Extremely easy to use. Just add the patient information-which involved typing in the patient name, cut-and-pasting the address and date of birth, and finding the pharmacy. There is a feature which uses the patients' city and state to assist finding the local pharmacy....again, there are not enough superlatives to describe this product and its affordability.

PROS

The product is so easy and simple to set-up and use. The instructions were succinct and immediately worked as it should. I can prescribe even controlled substances in less than 30 seconds. The price for a stand-alone e-prescribing is extremely affordable. I have a small, boutique practice and use OpenEMR, which is a free EMR without e-prescribing. Paying 30.00/month for e-prescribing mandated by Arizona law allows me to continue to serve my small, rural Arizona population. There are not enough superlatives to describe MD Toolbox-RX.

CONS

I was not made aware of this product sooner.

Vendor Response

Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you, as well as helping you meet your state mandate. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied January 2020

Mitchell

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Use for telemedicine

Makes my practice functional.

PROS

I use this daily. Telepsychiatry would be impossible without it.

CONS

none. I am happy with what you offer now.

Reason for choosing MDToolbox-Rx

Excellent customer support.

Reasons for switching to MDToolbox-Rx

Better support team.

Vendor Response

Thank you for your review! We are pleased MDToolbox's e-prescribing software is an integral part of your telemedicine practice. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied December 2019

Margie

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

MDToolbox is a great product

PROS

First and foremost the customer support is great. I get a real person every time which is almost unheard of these days. The support team worked with our EHR vendor to export and import client data. It's easy to set up new users. There are lots of ways to search for a client. Every pharmacy we have ever needed was always listed. Overall a great product. I recommended it to other community mental health centers in my state.

CONS

My biggest complain is that there is no option to import vitals into EHR. I keep asking for this capability but so far it is still not an option.

Vendor Response

Thank you such a positive review! We are so happy that you are satisfied with our system and customer support. We pride ourselves on short hold times and friendly, knowledgeable support staff. Please continue contacting us as you come across new questions. Have a great day!

Replied September 2021

Mindy

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Easy to use but would like a few tweaks

PROS

Easy to use, intuitive. Easy to see all the medicine prescribed for the patient. Can send prescription directly to the pharmacy and immediately get back verification that was received.

CONS

Difficult to look up an identify pharmacies. Really dislike that pharmacies are identified by number. I would prefer if the software would list the street and city. When looking for a pharmacy, would prefer if list the pharmacies in the specific city and the surrounding cities as well. Patients don’t always know exactly in which city their pharmacy is located and it makes it difficult to find.

Vendor Response

Thank you for your review! We are delighted that you are finding it easy to use our e-Prescribing system. The system does allow you to search for pharmacies by street and city, as well as partial zip codes to provide a wider search. We are more than happy to share some pharmacy search tips when you have a free moment! If you would like, please call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied January 2020

Sheena

Medical Practice, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Great eRx system

Overall efficient and easy to use.

PROS

Overall I like the ease of prescribing through this system. Once a patient is entered, it is easy to renew prescriptions and write new ones as well. I don't spend too much time sending scripts compared to other electronic systems I've used.

CONS

The system for entering new patients could be improved. Their name, address, birthday, and preferred pharmacy are not together in a format that is easy to follow. You have to look for the fields which is extra effort. Also difficult initially finding the preferred pharmacy. It would make more sense to search by the zip code and see all pharmacies there to choose from.

Vendor Response

Hi Sheena, thank you for your review! We are glad that you are finding it so easy and efficient to use our system. You do have the ability to search all pharmacies within a specific zip code and we are more than happy to share some pharmacy search tips when you have a free moment. We could also create a feature request regarding the patient detail editor field placement. If you would like, please call (206-331-4420) or email (support@mdtoolbox.com) and our support team will happily assist you. Have a great day!

Replied December 2019

Noreene

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Very easy to use Prescription Program

PROS

I was able to figure out how to use it on my own when my secretary was out for a week. The ease of operation is really impressive and there are so few steps to complete the transaction. We are very happy that we chose this system.

CONS

Sometimes a prescription request is repeated and this is annoying. Otherwise we do not have any specific problems to report.

Vendor Response

Hi Noreene, thank you for your review! We are pleased that you are happy with our system. I wanted to reach out and inquire about the repeated messages you are receiving. It sounds like they are coming from pharmacies? Please call (206-331-4420) or email (support@mdtoolbox.com) our support team if you would like us to look into the repeat messages. Have a great day!

Replied January 2020

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great option for our small psychotherapy practice

Good. Will be our go to choice unless our medical record system begins to include its own e-prescribing functionality.

PROS

LOVE the electronic token system for prescribing controlled substances. No more "I lost my prescription discussions," since it goes straight to the pharmacy. Very fair pricing for the functionality. Have had a couple of technical issues and the customer service team was awesome and incredibly helpful.

CONS

The interface is a little dated and takes some getting used to. Hoping to see some more robust reporting features in coming updates.

Gary

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Absolutely great

Prescription writing

PROS

Great tech support. Wonderful ease of use. Very small learning curve.

CONS

Can’t say. There is not anything not to likr

Reason for choosing MDToolbox-Rx

Better price. Independent standing.

Vendor Response

Thank you for your review! We are so happy that you are satisfied with our system and customer support. We pride ourselves on short hold times and friendly, knowledgeable support staff. Please continue contacting us as you come across new questions. Have a great day!

Replied September 2021

Kathryn

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Easiest EMR and e-scribing I have used

ease of getting assistance no "ticket" req'd

PROS

Easy to login, use and log out Ease of getting assistance

CONS

Can't do financials and send to 3rd party billers

Reason for choosing MDToolbox-Rx

Price truly for provider FIRST

Reasons for switching to MDToolbox-Rx

Too expensive and arduous for user

Vendor Response

Thank you for your review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

Jack T

Hospital & Health Care, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Just what I needed

New state and federal regulations don't give prescribers a choice...you've got to e-prescribe. This proved to be an economy solution, easy to set up, and easy to use once that learning curve straightens out. It's certainly not as easy as having my assistant call the prescription into the pharmacy, but the over-use and diversion of controlled substances required a more secure process. In addition, all my interactions with customer support have been with courteous American english speaking agents who have always been most helpful...that goes a long way!

PROS

It is a stand alone e-prescribing soft ware that did not require a large initial investment in my current practice software, and being cloud based, it doesn't care if I have Macs or PCs (I have Macs). At a time when most of my colleagues were scrambling to get compliant with new state requirements for e-prescribing and often spending $1000 plus to upgrade their practice software, I was able to set mine up over the weekend. Then after 30 minutes or so with my software guy, was able with export patient information with a few clicks, and shoot the prescription to their pharmacy. The security tools for writing for controlled substances are also easy to use and felt extremely safe.

CONS

The interface in the program is not the most sophisticated, but certainly functional. For me the learning curve was a little steep, but by the time Covid convinced me to retire, I was good enough that I could get a prescription written and sent in about the same time as pen and pad.

Vendor Response

Thank you for your review! We're happy to hear you were satisfied with MDToolbox's ePrescribing software and found it to be economical. We're always looking for ways to improve our software and make it as easy to use as possible, so we'd love to hear any feedback on how we could have lessened the learning curve for you. Congratulations on your retirement! If you find yourself in a position where you need to prescribe again, we hope to be your first choice. Have a great day!

Replied June 2020

Barbara

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Easy to work implement

PROS

Set up was quick and easy. For someone who tends to struggle with technology it was an easy transition.

CONS

It would be helpful to have a direct link to the PMP of my state.

Reason for choosing MDToolbox-Rx

Recommendation from a colleague

Vendor Response

Thank you for your review! We're happy to hear you've found MDToolbox's ePrescribing software user friendly! After selecting a controlled substance, you will see a direct link to your State's PMP appear just below the medication. You can also setup a PMP integration to pull the report directly into the prescription writer. Unfortunately, Maine is not currently State-funded, so the intermediary charges a fee. If you would like more information or if you have any additional questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

Lisa

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Great product, very easy to use!

My overall experience has been great! It was very easy to set up and easy to enter the patient and pharmacy information into. It has saved me from writing hundreds of prescriptions. Definitely quicker and you can see exactly what date and time you sent the script.

PROS

This product has been a life-saver for me and writing prescriptions. It is so easy to use and for me that is important as I struggle with technology. It is very cost effect also, not very much per month. Their Customer service has been great with responding pretty quickly with any issue that I have emailed that about.

CONS

The only drawback I have seen is that it cannot interface with an EMR.

Vendor Response

Hi Lisa, thank you for your review! We are thrilled that you are finding our system so easy to use and that it is saving you time. I wanted to reach out and mention that MDToolbox does integrate with most EMRs on the market, please call (206-331-4420) or email (support@mdtoolbox.com) our support team if you have any questions. Have a great day!

Replied December 2019

Eric

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Relatively easy and intuitive

PROS

Easy enough to operate, and the customer service is very responsive. I especially like how incoming requests from pharmacies can be dealt with in numerous ways, from simply endorsing (which then gets updated to your patient's individual profile) to rejecting for any of a number of different reasons.

CONS

Features would be best learned via easily accessible video tutorial--they MAY have these available, but I haven't seen them, and so have just learned over time by either trial and error or necessity. I also think the "find pharmacy" function by both map or by name could be streamlined a bit more.

Sherri

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

My Review

PROS

Easy to add providers and staff. the report funtion by particular staff. Errors by staff/providers

CONS

Having to have another provider validate a provider. Admin should be able to or the provider themselves with the COA

Vendor Response

Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. Unfortunately, granting Access Control Permissions is a DEA requirement. However, staff that are setup as Access Control Managers are also able to "validate" providers! If you would like to discuss this further or If you have any additional questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

Sarah

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Holistic Women's Healing Review

PROS

It is very easy to use and work in. It is user friendly even to the newest user. The price is great for the quality.

CONS

The one thing I don't like is that it automatically populates the pharmacy to the last used. This has led to sending prescriptions to the wrong pharmacy when we're busy because we forget it is set that way.

Reasons for switching to MDToolbox-Rx

Changed positions and liked this product much better

Vendor Response

Hi Sarah, thank you for your review! We are happy that you are finding MDToolbox-Rx so easy and user friendly. You can change what shows in the pharmacy field by default under your settings. When you have a moment, please call (206-331-4420) or email (support@mdtoolbox.com) if you would like assistance changing it or have any other questions. Have a great day!

Replied December 2019

Kristin

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING: