All MDToolbox-Rx Reviews
1-25 of 130 Reviews
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Anonymous
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Helps me send electronic prescriptions easily
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2023
Clinician's Perspective of MDToolbox
Excellent. I rely on this tool very heavily in my practice, and recommend it to others needing an EPCS-capable prescribing tool.
PROSVery easy to use, and quite reliable. The EPCS capability is a huge plus for my practice.
CONSSometimes difficult to find particular pharmacies.
Valori
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
DNP, FNP-BC
LOVE IT!!!! This product is fantastic-especially for users that are not computer savvy.
PROSEverything...the ease of set-up and use.
CONSI would like to be able to use MDToolbox for labs and radiology procedures.
Reason for choosing MDToolbox-Rx
Simply an excellent product and affordable for very small practices like mine.
Mariya
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2021
Overpriced tool! No refund if provider no longer needs access
It is hard to say. The billing is confusing. Program is overpriced.
CONSThey trick you into signing yearly contract and if provider is no longer using the MDToolbox account they won't refund. In our case 6 months were paid ahead of time and they wont refund.
Vendor Response
We are sorry to hear you feel the billing setup was hard to use! Our product offers a 30-day risk free trial and is one of the lowest priced ad-free electronic prescribing systems on the market. Our default billing plan, month-to-month is less than a dollar a day per prescriber, starting at $30 per month. The billing page shows 2 options: our month-to-month (which is selected by default) (cancel at any time), and our annual contract that you selected for an even bigger discount. The annual contract is clearly worded that the account is being pre-paid for a year to receive a reduced rate. To submit payment, you are required to check a box acknowledging that we do not offer refunds for the lower prepaid amount. If an office changes their mind within the first month, we are also happy to change them back to the month to month with refund. However, after the first month (7 months after in this case) we require completion of the contract to change the terms. Thank you.
Replied October 2021
Jeffrey
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Better than I expected
searching for an eRx and not having my practice in an institution it was confusing finding an application and learning what steps are needed to be validated to prescribe. That wasn't a function of mdtoolbox but of learning what I would need mdtoolbox or any provider of eRx solutions to provide. MDToolbox handled that process. Although there are a few rough spots setting up and then using the application has been much less complicated and difficult than I had expected. There were a couple instances when I couldn't locate the pharmacy from their list. I contacted support which helped me find what I needed. not intuitive at those instances but otherwise has been useful effective and easy. Also cost though significant isn't crazy.
PROSonce each patient's demographics are input and the first medication is prescribed it is generally very easy to repeat. with controlled meds there is the second step to validate but that is also fairly quick and easy. it took a little while to figure out once a med is chosen to refill what the steps are to check two boxes and then select "complete" to prepare sending the rx. sometimes a patient's name isn't listed when sending a prescription but the "search patient" option works. It sometimes isn't visible for some reason but when scrolling the patient list it eventually shows up.
CONSsometimes the app selects a different pharmacy such as one used months earlier. other times it can be nearly impossible to find the correct pharmacy in the app especially with large chain pharmacies with many stores...sometimes store number helps make sure it's the right pharmacy and searching is almost always better not entering normal identifying information but DO ENTER THE ZIP CODE FIRST THING. After using the application for a long time I discovered that I can make pharmacies favorite pharmacy one or two or three for the patient....and have each patient have a short list of repeatedly used pharmacies. Not at all easy to provide instructions for compounded medications.
Helen
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Economical and User Friendly Electronic Prescriptions
Except for the fear of having a problem on a weekend, it has been a positive experience. I tried a different program the first time and had endless problems. Since I have used MDToolbox, my life has been much simpler.
PROSThe price and ease of setting it up and using it. It is reliable. If I have a problem, there is good customer support.
CONSThat it isn't 24/7 support. If I have a problem on a weekend, which I rarely do, I have no way to access support. This is most difficult as some of the medications I write are for patients who do not live close by. This means that the only way to write a prescription is to send them a handwritten copy which would take 1-3 days, even if overnight.
Reason for choosing MDToolbox-Rx
It was economical, prompt, and knowledgeable support personnel.
Reasons for switching to MDToolbox-Rx
Kareo had lots of technical glitches and poor support.
Luis
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A good product for medical-psychiatric practice
Knowing that I had to find an electronic prescription in California to prescribe control drugs, MDToolbox-Rx was the first one I encountered and was recommended by fellow physicians in other specialties, soon after I began to gain experience with MdToolbox-RX I began to prescribe all the medications and now I very seldom use a paper perscription
PROSThe login to get to the program where all my patients are located is simple, very safe, and protects the privacy of the patient and myself. The fact that you have a complete history of the patienet medications is an excellent tool to determine if patienet have been taking the medications regularly as prescribed
CONSSo far, I have not had any bad experiences when I use the MDtoolbox-RX it provide a sense of comfort knowing the te pharmacy and only the pharmacy knows the medication plan and as I select a patient is right on my eyes
GLENN
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Getting it done
It really saved us. I can’t begin to tell you how much time this saves us compared to the overly clunky way we used to do it. Without reservations I can say it saves at least 1 to 2 hours a day based on what we were doing before.
PROSIt’s web based. I can do it on any web platform.
CONSThis is a non-issue…. Because it’s a necessity. Changing passwords frequently. But honestly, that’s the most annoying thing. Everything else is pretty good.
Reasons for switching to MDToolbox-Rx
We had to do too many work arounds. Your product is so much easier. Because I can understand the process I feel more confident about prescribing controlled substances.
jennifer
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Completely satisfied with MDToolbox-Rx
I use this program daily and makes my job much more streamlined. This program reduces the chances of having prescriptions taken, destroyed, or lost. Overall, I''ve had no complaints on this program and I would recommend it to any provider looking for a safe and effective way to prescribe medications.
PROSI like how this program because it is easy and straightforward in terms of use. It includes all of the medications I have chosen to prescribe and offers many other added features. Our practice prescribes MAT (medicated assisted treatment).Prescribing straight to pharmacies without problems with either sending/receiving has been invaluable. The patients appreciate the service as much as we do.
CONSThere are not really any cons so far. I have been completely pleased.
Reem
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easiet eRx tool
Love the ease of use and the security of it. Intuitive platform. Alerts you when a pharmacy requests a refil.
PROSIt is very easy to log in and prescribe medications for patients. It is intuitive and easy to navigate. Controlled substance prescribing works well on the desktop version. I have recommended it to several colleagues who have really liked it as well.
CONSThe mobile version is clunky. Can't prescribe controlled substances from it. Does not allow for facial recognition sign. Would be great if it can be integrated with EMR.
Mark
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best of the available options
good. best option out there for a stand alone program.
PROSease of implementation, ease of use. intuitive.
CONSICD 10 diagnosis generator is flawed and not operational. We need to always Google search an ICD 10 diagnosis code to input into the program
Reason for choosing MDToolbox-Rx
ease of implementation and ability to coordinate with our current charting and billing processes
Reasons for switching to MDToolbox-Rx
Rx writing not available currently with SOAPware (sunset program) and did not switch to Prognocis until after change to MDtoolbox.
Mitchell
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Use for telemedicine
Makes my practice functional.
PROSI use this daily. Telepsychiatry would be impossible without it.
CONSnone. I am happy with what you offer now.
Reason for choosing MDToolbox-Rx
Excellent customer support.
Reasons for switching to MDToolbox-Rx
Better support team.
Vendor Response
Thank you for your review! We are pleased MDToolbox's e-prescribing software is an integral part of your telemedicine practice. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!
Replied December 2019
Mindy
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
Easy to use but would like a few tweaks
Easy to use, intuitive. Easy to see all the medicine prescribed for the patient. Can send prescription directly to the pharmacy and immediately get back verification that was received.
CONSDifficult to look up an identify pharmacies. Really dislike that pharmacies are identified by number. I would prefer if the software would list the street and city. When looking for a pharmacy, would prefer if list the pharmacies in the specific city and the surrounding cities as well. Patients don’t always know exactly in which city their pharmacy is located and it makes it difficult to find.
Vendor Response
Thank you for your review! We are delighted that you are finding it easy to use our e-Prescribing system. The system does allow you to search for pharmacies by street and city, as well as partial zip codes to provide a wider search. We are more than happy to share some pharmacy search tips when you have a free moment! If you would like, please call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!
Replied January 2020
Zvi
Medical Practice, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed November 2023
MDToolbox, better than others
Generally I have quick access to prescriptions and can adjust them easily, especially compared to other programs I have to use outside of my practice.
PROSOnce it was set up, prescription writing is easy and seamless, including sending controlled medications.
CONSInitial setup and periodic missing records, or misplacementout of date order.
Reasons for switching to MDToolbox-Rx
MDToolbox was cheaper and easier to set up.
Sherri
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
My Review
Easy to add providers and staff. the report funtion by particular staff. Errors by staff/providers
CONSHaving to have another provider validate a provider. Admin should be able to or the provider themselves with the COA
Vendor Response
Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. Unfortunately, granting Access Control Permissions is a DEA requirement. However, staff that are setup as Access Control Managers are also able to "validate" providers! If you would like to discuss this further or If you have any additional questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!
Replied September 2021
Sharon
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to use, does the job.
Great program, user friendly, does the job. I'm happy with it.
PROSMD Toolbox is user friendly. It satisfies the Feds demand for an e prescribing program.
CONSI wish that you didn't use the same arrow to print as to look up patient medications, should be a different button.
Mark
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
I prescribe for my patients due to MDTOOLBOX-RX
I like how easy it is to set up providers and set up the practice favorite prescriptions. After setting up the routine prescriptions we prescribe we can send our prescriptions in in seconds. The fobs that we use makes verification easy. Now we never have a pharmacy say they did not receive our prescriptions. We also are current with the state DEA requirements for class II prescriptions thanks to this software
CONSNothing yet, because they have taken good care of us.
Vendor Response
Thank you for your review! We are happy that you are finding it so easy to use, send presccriptions in seconds, and meet your state e-Prescribing regulations with MDToolbox! If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team will be happy to keep taking good care of you. Have a great day!
Replied December 2019
Imtiaz
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
MD ToolBox Review
Very good so far with 2+ years of use, consistent
PROSEase and consistency of use. Easy to find patients, prescription history, Web based
CONSNone, most features are easy to use. Some rx instructions are difficult to change
CATHERINE
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
MD Toolbox review
Very happy, always working when needed, PDMP accessed through prescription
PROSease of locating pharmacy and what medication will cost client
CONSnot connected to EHR used so am having to enter medications manually to EHR
Gabriel
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great tool for busy practice
It has been a great asset to my practice. I am grateful for this product.
PROSIt is easy to use to send out prescriptions in a timely manner. I like the warnings and cautions it provides if a medicine is too soon to prescribe or has interactions. The software to translate my prescription jargon is very accurate.
CONSThe search tool, when searching a patient's name is very restrictive to correct spelling and not by first name look up.
Vendor Response
Thank you for your review! We are glad you are finding our e-Prescribing product such a great tool for your pediatric practice. You actually do have the ability to search for a patient via first name - you just enter a comma before the first name such as ",Steve". When you have a moment, please call (206-331-4420) or email (support@mdtoolbox.com) if you would like assistance or have any other questions. Have a great day!
Replied December 2019
Joseph
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Highly recommended
Very positive. Good calue
PROSEase of use. Good value. Good support. Integration with State PDMP
CONSWish there was an API to integrate with practice management software
Vendor Response
Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. We do not offer a full API integration currently, but we do offer an API data integration. If you have any specific questions regarding it or any other issues come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!
Replied September 2021
HASAN
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great Prescribing Tool for Fast Paced Workflow!
Overall, love using MDToolBox for my prescribing needs.
PROSUser friendly, intuitive, and easily customizable.
CONSLimits to two years or less of external medication history lookup.
Lisa
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
MD Toolbox for the win!
Overall I love it, very easy to use. Love the cancel script feature
PROSSo easy to use. I love that I can order compounds too.
CONSsearch for pharmacies is not great. Have to clear a box in order to click in the name box. Mobile app glitches when sending scripts. There is an OK button after sending the script that cannot be cleared except to exit the app and go back in the app.
Reasons for switching to MDToolbox-Rx
Their program was hard to write sig and get around in program
Laura
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Prescription writing made easy
It has been great, everyone has been helpful when the program was initiated until now.
PROSEase of use for prescriber. Able to easily see when refills are due, past history on clients. The template is laid out very nice.
CONSAt times scripts will not go through when submitted.
Chetan
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Highly recommend. Md toolbox changed my practice.
Excellent. Easy to use even for people who are not texh savvy
PROSImproved practice efficiency. Less time on phone. More time with patients.
CONSAt times symbols yo reconcile med lists were unclear.
Reason for choosing MDToolbox-Rx
On line search for e-prescribe tools. In past used hand held I prescribe by xox corps. Also experience with Athena.
Vendor Response
Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. If you have any questions that come up, including the issue you mentioned regarding the unclear symbols, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!
Replied September 2021