All MDToolbox-Rx Reviews

1-25 of 130 Reviews

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Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

Helps me send electronic prescriptions easily

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2023

Clinician's Perspective of MDToolbox

Excellent. I rely on this tool very heavily in my practice, and recommend it to others needing an EPCS-capable prescribing tool.

PROS

Very easy to use, and quite reliable. The EPCS capability is a huge plus for my practice.

CONS

Sometimes difficult to find particular pharmacies.

Valori

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

DNP, FNP-BC

LOVE IT!!!! This product is fantastic-especially for users that are not computer savvy.

PROS

Everything...the ease of set-up and use.

CONS

I would like to be able to use MDToolbox for labs and radiology procedures.

Reason for choosing MDToolbox-Rx

Simply an excellent product and affordable for very small practices like mine.

Mariya

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2021

Overpriced tool! No refund if provider no longer needs access

PROS

It is hard to say. The billing is confusing. Program is overpriced.

CONS

They trick you into signing yearly contract and if provider is no longer using the MDToolbox account they won't refund. In our case 6 months were paid ahead of time and they wont refund.

Vendor Response

We are sorry to hear you feel the billing setup was hard to use! Our product offers a 30-day risk free trial and is one of the lowest priced ad-free electronic prescribing systems on the market. Our default billing plan, month-to-month is less than a dollar a day per prescriber, starting at $30 per month. The billing page shows 2 options: our month-to-month (which is selected by default) (cancel at any time), and our annual contract that you selected for an even bigger discount. The annual contract is clearly worded that the account is being pre-paid for a year to receive a reduced rate. To submit payment, you are required to check a box acknowledging that we do not offer refunds for the lower prepaid amount. If an office changes their mind within the first month, we are also happy to change them back to the month to month with refund. However, after the first month (7 months after in this case) we require completion of the contract to change the terms. Thank you.

Replied October 2021

Jeffrey

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Better than I expected

searching for an eRx and not having my practice in an institution it was confusing finding an application and learning what steps are needed to be validated to prescribe. That wasn't a function of mdtoolbox but of learning what I would need mdtoolbox or any provider of eRx solutions to provide. MDToolbox handled that process. Although there are a few rough spots setting up and then using the application has been much less complicated and difficult than I had expected. There were a couple instances when I couldn't locate the pharmacy from their list. I contacted support which helped me find what I needed. not intuitive at those instances but otherwise has been useful effective and easy. Also cost though significant isn't crazy.

PROS

once each patient's demographics are input and the first medication is prescribed it is generally very easy to repeat. with controlled meds there is the second step to validate but that is also fairly quick and easy. it took a little while to figure out once a med is chosen to refill what the steps are to check two boxes and then select "complete" to prepare sending the rx. sometimes a patient's name isn't listed when sending a prescription but the "search patient" option works. It sometimes isn't visible for some reason but when scrolling the patient list it eventually shows up.

CONS

sometimes the app selects a different pharmacy such as one used months earlier. other times it can be nearly impossible to find the correct pharmacy in the app especially with large chain pharmacies with many stores...sometimes store number helps make sure it's the right pharmacy and searching is almost always better not entering normal identifying information but DO ENTER THE ZIP CODE FIRST THING. After using the application for a long time I discovered that I can make pharmacies favorite pharmacy one or two or three for the patient....and have each patient have a short list of repeatedly used pharmacies. Not at all easy to provide instructions for compounded medications.

Helen

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Economical and User Friendly Electronic Prescriptions

Except for the fear of having a problem on a weekend, it has been a positive experience. I tried a different program the first time and had endless problems. Since I have used MDToolbox, my life has been much simpler.

PROS

The price and ease of setting it up and using it. It is reliable. If I have a problem, there is good customer support.

CONS

That it isn't 24/7 support. If I have a problem on a weekend, which I rarely do, I have no way to access support. This is most difficult as some of the medications I write are for patients who do not live close by. This means that the only way to write a prescription is to send them a handwritten copy which would take 1-3 days, even if overnight.

Reason for choosing MDToolbox-Rx

It was economical, prompt, and knowledgeable support personnel.

Reasons for switching to MDToolbox-Rx

Kareo had lots of technical glitches and poor support.

Luis

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

A good product for medical-psychiatric practice

Knowing that I had to find an electronic prescription in California to prescribe control drugs, MDToolbox-Rx was the first one I encountered and was recommended by fellow physicians in other specialties, soon after I began to gain experience with MdToolbox-RX I began to prescribe all the medications and now I very seldom use a paper perscription

PROS

The login to get to the program where all my patients are located is simple, very safe, and protects the privacy of the patient and myself. The fact that you have a complete history of the patienet medications is an excellent tool to determine if patienet have been taking the medications regularly as prescribed

CONS

So far, I have not had any bad experiences when I use the MDtoolbox-RX it provide a sense of comfort knowing the te pharmacy and only the pharmacy knows the medication plan and as I select a patient is right on my eyes

GLENN

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Getting it done

It really saved us. I can’t begin to tell you how much time this saves us compared to the overly clunky way we used to do it. Without reservations I can say it saves at least 1 to 2 hours a day based on what we were doing before.

PROS

It’s web based. I can do it on any web platform.

CONS

This is a non-issue…. Because it’s a necessity. Changing passwords frequently. But honestly, that’s the most annoying thing. Everything else is pretty good.

Reasons for switching to MDToolbox-Rx

We had to do too many work arounds. Your product is so much easier. Because I can understand the process I feel more confident about prescribing controlled substances.

jennifer

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Completely satisfied with MDToolbox-Rx

I use this program daily and makes my job much more streamlined. This program reduces the chances of having prescriptions taken, destroyed, or lost. Overall, I''ve had no complaints on this program and I would recommend it to any provider looking for a safe and effective way to prescribe medications.

PROS

I like how this program because it is easy and straightforward in terms of use. It includes all of the medications I have chosen to prescribe and offers many other added features. Our practice prescribes MAT (medicated assisted treatment).Prescribing straight to pharmacies without problems with either sending/receiving has been invaluable. The patients appreciate the service as much as we do.

CONS

There are not really any cons so far. I have been completely pleased.

Reem

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Easiet eRx tool

Love the ease of use and the security of it. Intuitive platform. Alerts you when a pharmacy requests a refil.

PROS

It is very easy to log in and prescribe medications for patients. It is intuitive and easy to navigate. Controlled substance prescribing works well on the desktop version. I have recommended it to several colleagues who have really liked it as well.

CONS

The mobile version is clunky. Can't prescribe controlled substances from it. Does not allow for facial recognition sign. Would be great if it can be integrated with EMR.

Mark

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best of the available options

good. best option out there for a stand alone program.

PROS

ease of implementation, ease of use. intuitive.

CONS

ICD 10 diagnosis generator is flawed and not operational. We need to always Google search an ICD 10 diagnosis code to input into the program

Reason for choosing MDToolbox-Rx

ease of implementation and ability to coordinate with our current charting and billing processes

Reasons for switching to MDToolbox-Rx

Rx writing not available currently with SOAPware (sunset program) and did not switch to Prognocis until after change to MDtoolbox.

Mitchell

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Use for telemedicine

Makes my practice functional.

PROS

I use this daily. Telepsychiatry would be impossible without it.

CONS

none. I am happy with what you offer now.

Reason for choosing MDToolbox-Rx

Excellent customer support.

Reasons for switching to MDToolbox-Rx

Better support team.

Vendor Response

Thank you for your review! We are pleased MDToolbox's e-prescribing software is an integral part of your telemedicine practice. If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied December 2019

Mindy

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Easy to use but would like a few tweaks

PROS

Easy to use, intuitive. Easy to see all the medicine prescribed for the patient. Can send prescription directly to the pharmacy and immediately get back verification that was received.

CONS

Difficult to look up an identify pharmacies. Really dislike that pharmacies are identified by number. I would prefer if the software would list the street and city. When looking for a pharmacy, would prefer if list the pharmacies in the specific city and the surrounding cities as well. Patients don’t always know exactly in which city their pharmacy is located and it makes it difficult to find.

Vendor Response

Thank you for your review! We are delighted that you are finding it easy to use our e-Prescribing system. The system does allow you to search for pharmacies by street and city, as well as partial zip codes to provide a wider search. We are more than happy to share some pharmacy search tips when you have a free moment! If you would like, please call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied January 2020

Zvi

Medical Practice, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed November 2023

MDToolbox, better than others

Generally I have quick access to prescriptions and can adjust them easily, especially compared to other programs I have to use outside of my practice.

PROS

Once it was set up, prescription writing is easy and seamless, including sending controlled medications.

CONS

Initial setup and periodic missing records, or misplacementout of date order.

Reasons for switching to MDToolbox-Rx

MDToolbox was cheaper and easier to set up.

Sherri

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

My Review

PROS

Easy to add providers and staff. the report funtion by particular staff. Errors by staff/providers

CONS

Having to have another provider validate a provider. Admin should be able to or the provider themselves with the COA

Vendor Response

Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. Unfortunately, granting Access Control Permissions is a DEA requirement. However, staff that are setup as Access Control Managers are also able to "validate" providers! If you would like to discuss this further or If you have any additional questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

Sharon

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use, does the job.

Great program, user friendly, does the job. I'm happy with it.

PROS

MD Toolbox is user friendly. It satisfies the Feds demand for an e prescribing program.

CONS

I wish that you didn't use the same arrow to print as to look up patient medications, should be a different button.

Mark

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

I prescribe for my patients due to MDTOOLBOX-RX

PROS

I like how easy it is to set up providers and set up the practice favorite prescriptions. After setting up the routine prescriptions we prescribe we can send our prescriptions in in seconds. The fobs that we use makes verification easy. Now we never have a pharmacy say they did not receive our prescriptions. We also are current with the state DEA requirements for class II prescriptions thanks to this software

CONS

Nothing yet, because they have taken good care of us.

Vendor Response

Thank you for your review! We are happy that you are finding it so easy to use, send presccriptions in seconds, and meet your state e-Prescribing regulations with MDToolbox! If you have any questions that come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team will be happy to keep taking good care of you. Have a great day!

Replied December 2019

Imtiaz

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

MD ToolBox Review

Very good so far with 2+ years of use, consistent

PROS

Ease and consistency of use. Easy to find patients, prescription history, Web based

CONS

None, most features are easy to use. Some rx instructions are difficult to change

CATHERINE

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

MD Toolbox review

Very happy, always working when needed, PDMP accessed through prescription

PROS

ease of locating pharmacy and what medication will cost client

CONS

not connected to EHR used so am having to enter medications manually to EHR

Gabriel

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great tool for busy practice

It has been a great asset to my practice. I am grateful for this product.

PROS

It is easy to use to send out prescriptions in a timely manner. I like the warnings and cautions it provides if a medicine is too soon to prescribe or has interactions. The software to translate my prescription jargon is very accurate.

CONS

The search tool, when searching a patient's name is very restrictive to correct spelling and not by first name look up.

Vendor Response

Thank you for your review! We are glad you are finding our e-Prescribing product such a great tool for your pediatric practice. You actually do have the ability to search for a patient via first name - you just enter a comma before the first name such as ",Steve". When you have a moment, please call (206-331-4420) or email (support@mdtoolbox.com) if you would like assistance or have any other questions. Have a great day!

Replied December 2019

Joseph

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Highly recommended

Very positive. Good calue

PROS

Ease of use. Good value. Good support. Integration with State PDMP

CONS

Wish there was an API to integrate with practice management software

Vendor Response

Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. We do not offer a full API integration currently, but we do offer an API data integration. If you have any specific questions regarding it or any other issues come up, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

HASAN

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Great Prescribing Tool for Fast Paced Workflow!

Overall, love using MDToolBox for my prescribing needs.

PROS

User friendly, intuitive, and easily customizable.

CONS

Limits to two years or less of external medication history lookup.

Lisa

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

MD Toolbox for the win!

Overall I love it, very easy to use. Love the cancel script feature

PROS

So easy to use. I love that I can order compounds too.

CONS

search for pharmacies is not great. Have to clear a box in order to click in the name box. Mobile app glitches when sending scripts. There is an OK button after sending the script that cannot be cleared except to exit the app and go back in the app.

Reasons for switching to MDToolbox-Rx

Their program was hard to write sig and get around in program

Laura

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Prescription writing made easy

It has been great, everyone has been helpful when the program was initiated until now.

PROS

Ease of use for prescriber. Able to easily see when refills are due, past history on clients. The template is laid out very nice.

CONS

At times scripts will not go through when submitted.

Chetan

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Highly recommend. Md toolbox changed my practice.

Excellent. Easy to use even for people who are not texh savvy

PROS

Improved practice efficiency. Less time on phone. More time with patients.

CONS

At times symbols yo reconcile med lists were unclear.

Reason for choosing MDToolbox-Rx

On line search for e-prescribe tools. In past used hand held I prescribe by xox corps. Also experience with Athena.

Vendor Response

Thank you for such a positive review! We've focused on making it as quick and easy to e-prescribe as possible and we're so happy to hear MDToolbox is working so well for you. If you have any questions that come up, including the issue you mentioned regarding the unclear symbols, feel free to call (206-331-4420) or email (support@mdtoolbox.com) and our support team would love to help. Have a great day!

Replied September 2021

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