What are MEDENT users saying about the software?
Read what people like you have said about using MEDENT software through verified user reviews
User Review Highlights
3.95
31 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Medent is very user friendly. Easy to quickly chart on patients and find needed information in the chart."
"Clean straightforward design. Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc."
"Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix."
"Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous."
"Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software."
"Updates are slow to come. Programming errors are slow to rectify."
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Showing 1 - 25 of 31 reviews

pooja
Verified reviewer
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
excellent EMR
IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED
Pros
EASY TO USE VERY UNDERSTANDING MAKES WORK EASIER
Cons
THE USE OF CAPITAL LETTTERS IMPORTING PICTURES SHOULD BE EASIER AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES
Alex
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
March 2018
Integrated, highly customizable EMR/PM
I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).
Pros
Great US based customer support No major bugs - well integrated with billing; full range of options Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it. Clean straightforward design Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.
Cons
Some interfaces and features need to be updated to 2018 - minor issues mostly. It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.
Joy
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
May 2017
Medent
Pros
Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.
Cons
This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.
Anand
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
July 2018
MD
Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year.
Pros
Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix.
Cons
1. Poor weekend support. 2. Updates are slow to come 3. Programming errors are slow to rectify. 4. Prescription writing has deteriorated recently, slow to improve functionality
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Medent is the best !
Medent is one of the many EMR’s I’ve used and it is ultimately my favorite. It is user friendly and easy to navigate.
Pros
Medent is super user friendly and easy to use! It can be customized to each user to make it most beneficial!
Cons
I can’t really say much of anything negative- I truly love this EMR and the ease of use. It’s brightly colored and easy on the eyes.
Paul
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2021
Can't go wrong with MEDENT
Fantastic! Excellent customer service, very user friendly
Pros
Ease of use...very easy to pick up on workflow
Cons
Price...A bit more costly than others..however the quality made up for it
Reasons for switching to MEDENT
Office I worked in switched
Carly
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
Expensive but Comprehensive
Great, our internal IT company did a lot of customization.
Pros
Joins together ehr as well as scheduling/billing
Cons
Reporting while comprehensive its messy and hard to export to excel
Allison
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
Not my favorite
Medent is used st my practice across the entire staff, so we are all on the same page. My experience so far has been pretty fair since I now have the jist of how the software works. Sometimes it can still be confusing if I don't know where to click or look but I am learning as I go each day.
Pros
I like that it is very detailed and there is a lot of information you can find using the software, such as important patient info. I also like that you can customize the color of the theme based on what you like. I also like that it is well organized into different categories so it is easier to find what you are looking for.
Cons
What I like the least is that you have to click on a lot of different windows and icons just to get to where you want, so it can be a bit confusing at first use. I also dislike that some of the categories in a patient's chart are confusing if you don't know what they are.

Erica
Verified reviewer
Company size: 51-200 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Easy to Use and Nice Flow
Pros
This software was much better than our previous Medical Mastermind. The ease of flowing from page to page and customization.
Cons
The thing I like least is that when you need customer support you need to wait for a call back which can be an inconvenience in an emergency situation or if you are in and out of the office.
Jeff
Company size: 51-200 employees
Industry: Mental Health Care
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Bulky but Capable
Pros
This software handles a plethora of medical records and maintains confidentiality.
Cons
The user interface is horribly unintuitive and needs a lot of customization.
Andrea
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Mednet is a Great software package!!
I work for a Podiatrist. I have been using the software for over 14 years. I highly recommend Medent for all your software needs.
Pros
The customer service is fantastic!! The software is so easy to use & is user friendly. The features are a God send. Quick & easy downloading of EFT's, submitting statement to patients, submitting electronic claims, etc...The EMR is Great also.
Cons
Only thing I do not like is that when you call for assistance, you have to leave your information & wait for a return call. The return call is usually very quick & prompt but if I need immediate assistance, you have to wait.
Kristen
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Medent
Pros
Medent was very easy to use for billing purposes. It had a nice layout so you could easily see what paid on what and what hadn't paid. It was also easy to go into a patient's chart and put in a message for the doctor whether it was a question a patient had or a refill request. I enjoyed the layout of a patient's chart once you got in it the most. Everything was so easy to see.
Cons
I didn't like that when I entered a very large EOB from an insurance company that it didn't keep a running tally of the payment, although that may have changed since I used it.
Christopher
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
March 2019
MEDENT PODIATRY
excellent experience
Pros
I ve used other EMR s and found Medent after a merger with a larger multi specialty group. I took me years of meaning-less use with Traknet and I struggled every day. When we merger with larger group I was so afraid of learning a new EMR. Medent has been very easy to use and very reliable. Customer service has been great and very responsive. I recommend Medent
Cons
learning the short cuts and over all learning a new emr
Benjamin
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
Great Customer Service!
Pros
If I have any issues or questions, their customer service/technicians are super friendly and quick to assist!
Cons
I’m not sure I utilize it to 100% of its capacity in order to know what else this great software is capable of, perhaps some training would be nice.
Leslie
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
I have used different Softwares & Medent has been the most efficient, thorough & easy to use.
Pros
It makes EMR/EHR work seamlessly. From registering a patient to appointments to Superbills & reports each process works perfectly with each other.
Cons
We found that some reports that we needed were not available to help follow up on accounts receivables.
Karla
Company size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
East to use medical softeware
Ease of use of check in/out of patient, easy to scan in papers to keep a medical records.
Pros
User friendly, easy to customize to an extent and able to use across multiple locations
Cons
Not able to move scanned reports from one tab to another. Must error out & rescan
Marissa
Company size: 501-1,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Solid Product
Steady, sound product. Used daily!
Pros
Customizable to your company and client needs. Great Product
Cons
It would be nice to have more control in the customization.
Regina
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
It was fairly user friendly and worked well in our office
Pros
Once the user became familiar with the program it was very easy to schedule, adjust and create user records relating to medical procedures.
Cons
There is a bit of a learning curve with this SW because there were so many features. Especially when you had to send procedure scripts to different facilities. This is an area for opportunity.
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2019
Easy to use EMR software
Overall, I have had very few issues with Medent. I like the straight-forward format, but I do wish that there were some more advanced features.
Pros
Medent makes scheduling and managing medical records easy. I have not used billing features, so I cannot comment on that.
Cons
I wish there was a way to upload radiology studies from CDs into Medent. This would make accessing radiology studies so much easier for our doctors.
Mark
Company size: 201-500 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
September 2018
Don't buy this if you want support when you work
To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training"
Pros
The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic.
Cons
Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous.
Benjamin
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
Medent Review
Utilizing medent for primary care coordination. Review charts to assist patient with further management of chronic medical conditions
Pros
Medent is very user friendly. Easy to quickly chart on patients and find needed information in the chart.
Cons
Messaging to other staff members can only be done to one person (cannot send to numerous people).
William
Company size: 201-500 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
December 2021
Horrible Support
Poor. They have failed to update the platform and modernize to todays standards. Customer service is horrible. We are shopping for a new system
Pros
Its simple to a point. Its easy for the physicians and hell on the back office
Cons
It has not been modernized. Does not work well with add-on software and cost a fortune to find that out. No one answers the phone and they take forever to get back to you. They do not do a good job at trouble shooting updates and of course don't answer the phone after pushing the update live. The list just goes on.
Reasons for choosing MEDENT
I would not
Brenna
Company size: 201-500 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Hard to learn on the fly
Pros
Scan and route information in the chart.
Cons
Difficult to navigate at times. Revisit last patient feature
Reasons for switching to MEDENT
Office merged
Jennifer
Industry: Medical Practice
Time used: More than 2 years
March 2015
User since 2006
Pros
The system is user-friendly and customizable. Telephone support is quick and helpful.
Cons
Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.
Monique
Company size: 201-500 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Medent is not a software I would recommend, too many issues.
Pros
This software is easy to navigate and use. Charting and treatment planning are simple and requires no training.
Cons
The system would crash and freeze daily , several times a day, technical support did not know why and would take several hours before coming back on, was not reliable to use.
