IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED

EASY TO USE VERY UNDERSTANDING MAKES WORK EASIER

THE USE OF CAPITAL LETTTERS IMPORTING PICTURES SHOULD BE EASIER AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES

I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).

Great US based customer support No major bugs - well integrated with billing; full range of options Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it. Clean straightforward design Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.

Some interfaces and features need to be updated to 2018 - minor issues mostly. It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.

To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training"

The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic.

Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous.

Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year.

Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix.

1. Poor weekend support. 2. Updates are slow to come 3. Programming errors are slow to rectify. 4. Prescription writing has deteriorated recently, slow to improve functionality

Medent is one of the many EMR’s I’ve used and it is ultimately my favorite. It is user friendly and easy to navigate.

Medent is super user friendly and easy to use! It can be customized to each user to make it most beneficial!

I can’t really say much of anything negative- I truly love this EMR and the ease of use. It’s brightly colored and easy on the eyes.

Overall I found it a good product for all the uses we had in our practice.

Scheduling, electronic health records, coding, billing and prescribing all in one software package.

It can be difficult to find reports or update certain parts of the program, but customer support is very helpful.

Great, our internal IT company did a lot of customization.

Joins together ehr as well as scheduling/billing

Reporting while comprehensive its messy and hard to export to excel

Utilizing medent for primary care coordination. Review charts to assist patient with further management of chronic medical conditions

Medent is very user friendly. Easy to quickly chart on patients and find needed information in the chart.

Messaging to other staff members can only be done to one person (cannot send to numerous people).

The system is user-friendly and customizable. Telephone support is quick and helpful.

Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.

I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely.

I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor.

I work for a Podiatrist. I have been using the software for over 14 years. I highly recommend Medent for all your software needs.

The customer service is fantastic!! The software is so easy to use & is user friendly. The features are a God send. Quick & easy downloading of EFT's, submitting statement to patients, submitting electronic claims, etc...The EMR is Great also.

Only thing I do not like is that when you call for assistance, you have to leave your information & wait for a return call. The return call is usually very quick & prompt but if I need immediate assistance, you have to wait.

Medent was very easy to use for billing purposes. It had a nice layout so you could easily see what paid on what and what hadn't paid. It was also easy to go into a patient's chart and put in a message for the doctor whether it was a question a patient had or a refill request. I enjoyed the layout of a patient's chart once you got in it the most. Everything was so easy to see.

I didn't like that when I entered a very large EOB from an insurance company that it didn't keep a running tally of the payment, although that may have changed since I used it.

Poor. They have failed to update the platform and modernize to todays standards. Customer service is horrible. We are shopping for a new system

Its simple to a point. Its easy for the physicians and hell on the back office

It has not been modernized. Does not work well with add-on software and cost a fortune to find that out. No one answers the phone and they take forever to get back to you. They do not do a good job at trouble shooting updates and of course don't answer the phone after pushing the update live. The list just goes on.

excellent experience

I ve used other EMR s and found Medent after a merger with a larger multi specialty group. I took me years of meaning-less use with Traknet and I struggled every day. When we merger with larger group I was so afraid of learning a new EMR. Medent has been very easy to use and very reliable. Customer service has been great and very responsive. I recommend Medent

learning the short cuts and over all learning a new emr

If I have any issues or questions, their customer service/technicians are super friendly and quick to assist!

I’m not sure I utilize it to 100% of its capacity in order to know what else this great software is capable of, perhaps some training would be nice.

It makes EMR/EHR work seamlessly. From registering a patient to appointments to Superbills & reports each process works perfectly with each other.

We found that some reports that we needed were not available to help follow up on accounts receivables.

Ease of use of check in/out of patient, easy to scan in papers to keep a medical records.

User friendly, easy to customize to an extent and able to use across multiple locations

Not able to move scanned reports from one tab to another. Must error out & rescan

Fantastic! Excellent customer service, very user friendly

Ease of use...very easy to pick up on workflow

Price...A bit more costly than others..however the quality made up for it

Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.

This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.

Medent is used st my practice across the entire staff, so we are all on the same page. My experience so far has been pretty fair since I now have the jist of how the software works. Sometimes it can still be confusing if I don't know where to click or look but I am learning as I go each day.

I like that it is very detailed and there is a lot of information you can find using the software, such as important patient info. I also like that you can customize the color of the theme based on what you like. I also like that it is well organized into different categories so it is easier to find what you are looking for.

What I like the least is that you have to click on a lot of different windows and icons just to get to where you want, so it can be a bit confusing at first use. I also dislike that some of the categories in a patient's chart are confusing if you don't know what they are.

Once the user became familiar with the program it was very easy to schedule, adjust and create user records relating to medical procedures.

There is a bit of a learning curve with this SW because there were so many features. Especially when you had to send procedure scripts to different facilities. This is an area for opportunity.

Steady, sound product. Used daily!

Customizable to your company and client needs. Great Product

It would be nice to have more control in the customization.

This software was much better than our previous Medical Mastermind. The ease of flowing from page to page and customization.

The thing I like least is that when you need customer support you need to wait for a call back which can be an inconvenience in an emergency situation or if you are in and out of the office.

This software is easy to navigate and use. Charting and treatment planning are simple and requires no training.

The system would crash and freeze daily , several times a day, technical support did not know why and would take several hours before coming back on, was not reliable to use.

Avoid at all cost

Costly, poor customer services, staff has no clue what they're doing, and their incompetence has cost me thousands of dollars at this point due to lack of reimbursement which is a direct result of the company improperly programming the billing system.