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Overall Rating
3.98 / 5 (32)
Ease-of-Use
4 / 5
Value for Money
4 / 5
Customer Support
3.5 / 5
Functionality
4 / 5
Last Review Written
August 1, 2022
Pros/Cons
  • Pros

  • Medent is very user friendly. Easy to quickly chart on patients and find needed information in the chart.
  • Clean straightforward design. Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.
  • Cons

  • Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.
  • Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software.
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Ideal Customer Size
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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