Medgen

RATING:

3.4

(9)
Overview

About Medgen

Medgen is a web-based medical billing software that helps businesses of all sizes schedule appointments, generate ePrescriptions and manage electronic health records. The platform enables administrators to report patient waiting time, manage waitlists, reconcile payments received and generate invoices. Managers can gain insights into growth charts, vitals and referral authorizations on a unified interface. Additionally, Medgen allows teams to view providers’ schedules and evaluate efficiency and productivity levels. Medgen lets stakeholders document patient visits, generate ultrasound reports and communicate with customers via electronic messages. Pricing is based on monthly subscriptions and support is extended via phone, email, FAQs and an online contact form.

Medgen Pricing

Core EHR: starting at $300 per month OB/GYN EHR: starting at $350 per month Addiction Medicine EHR: usage-based pricing (per encounter)

Starting price: 

$300.00 per month

Free trial: 

Available

Free version: 

Not Available

Medgen EMR
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Medgen Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Medgen

9 Reviews

PAMELA

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2024

PERFORMANCE

Overall the system is very easy to use.

PROS

The EMR is user friendly and meets our needs. I would like to say working with [sensitive content hidden] has been a pleasure. He is always eager to assist with any problems or new requests. [sensitive content hidden] always has an a solution to any issue we are having. He is an asset to Medgen and one of the reasons we stay with the company !!

CONS

When the system goes down it is difficult to reach someone

Reasons for switching to Medgen

We needed an easier practice management to work with.

malky

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed April 2021

I use this as my EHR and its pretty good

Overall I think its a great EHR and highly recommend it!

PROS

I like how easy it is to use and how user friendly it is. It is also very easy to teach to new employees. I like how they try to think of anything we might need and are constantly doing updates and improvements.

CONS

I don't like how often it goes down even though it has been better in the last few months. I dont like that we get charged for every fax and for eligibility checks. I don't like that when you fax something from a patient's chart you have to close and reopen the chart in order to comment what you just did.

Kelly

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2024

Good low budget solution

PROS

Customer support, our dedicated contact was fabulous and always got things done quickly.

CONS

Sometimes getting things done quickly actually worked against us. Changes would be made before the business fully thought things through or did any testing which is our own fault.

Maneesh

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Medgen is excellent.

Excellent. Very happy. It was customizable.

PROS

Ease of use. Help from Medgen Administrators (direct access - [sensitive content hidden] always helpfu)

CONS

Minimal flaws to overcome for me. Developing reports took time to learn.

Reason for choosing Medgen

Recommended by another user. Cost was low.

Adena

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Medgen Billing

PROS

System is easy to use. The customer support is top notch!

CONS

I don't dislike Medgen at all. If there is ever any issues, I reach out and get support.

John

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

Stay Away!

PROS

There is nothing desirable about Medgen compared to other EHRs.

CONS

You have to ask permission for every single thing you try to do in the EHR. Even super users cannot add other users or change any settings. They are expensive to start, and they nickel and dime you every chance they get. Even after you cancel services with them it costs $250/month to access old records when you get records requests. Moreover, it is out of date and not user friendly. Just keep looking. Close your eyes and pick randomly and you'll end up with a better EHR.

Micah

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2022

look elsewhere, this product will not help your productivity

Can't wait to get rid of this program, it was here before I joined the group but will be gone soon. I gave it a year, it is very inefficient

PROS

Not much to like about this program. Not intuitive or easy to use

CONS

Prescribing on this software is too complicated, can't view trends in lab results, too many clicks!

Dalal

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2020

The worse EMR, EHR on the market Expensive, poor support, not costumisable

PROS

Not easy to use, difficulty using features

CONS

Redundancy, Difficult to use, ineffective

Daniel

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Excellent product

Happy with it. Good features being added. PERFECT support system. Multiple features added Great for obgyn as well

9 Reviews