Medical Mastermind software


12 reviews(2.5/5)
12 reviews(2.5/5)

Medical Mastermind is an integrated hybrid medical solution that provides businesses practice management and electronic health records functionalities and helps them to manage their business operations, collections and revenue. The solution can either be deployed on-premise or hosted in the cloud.

Medical Mastermind supports multiple specialties such as allergy and asthma, cardiology, ENT, family practice, internal medicine and more. The solution's billing system features claim acceptance, integration with ClearingHouse, real-time claim status, built-in analytics and ICD-10 compliance.

Medical Mastermind's EHR system features customizable visit notes for different providers, dynamic clinical widgets and staff and patient scheduling. It also complies with Meaningful Use Stage 2 clinical quality measures.

Additionally, Medical Mastermind features global templates, task manager, a patient portal that enables patients to enter information before a visit and disease management functionality. Support is available via phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8

12 Reviews of Medical Mastermind

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  • Chris from The Tree House Center for Growth and Learning

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    August 2018

    Much Better Programs Out There!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    There are much better programs out there that do the same thing and are less expensive. Keep looking!

    Pros

    The system was very easy to use. Simple to get started with and get set up. The SOAP note format worked for us.

    Cons

    The speed was super slow.The reports were not the best - they did not create a lot of detail we needed. Our employee who was in charge said customer service was lacking.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gina from Independent Home Care of Maryland, LLC

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    July 2018

    Nice Program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It was fairly easy to use


    Cons

    I took a long time to get used to this program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Siddesh from Marimba Auto

    Specialty: Hospital

    Number of employees: 11-50 employees

    May 2018

    Medical practice management solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great software for people or business looking to manage the medical practice records and keep them updated.

    Cons

    Even though it offer wire range of features it is expensive to use it and also it needs to link to cloud platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Christine from Long Grove Psych Associates

    Specialty: Community health center / FQHC

    Number of employees: 11-50 employees

    May 2018

    Don't use this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Used this as a trial. It was easy to use. It was functional enough. It uses the classic SOAP notes as a guide which can be helpful for new therapists.

    Cons

    The support was not useful or helpful at all. It was hard getting any help. Loading time was so long. Not user friendly - had to click all over the place to get different data.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • TARYN from Global Pain Management

    Specialty: Pain management

    Number of employees: 2-10 employees

    March 2018

    The software is adequate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system is very user friendly. The categories to choose from are self explanatory. You do not have to do much clicking.

    Cons

    The reports are not that detailed. Customer service is hard to get answers from. You do not have the option to E-Scribe narcotics.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    January 2018

    Medical Mastermind is a great system to get started with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Medical Mastermind is very basic, easy to learn and use. It has a great interface and is very functional.

    Cons

    Customer service has been difficult to get ahold of and resolve issues we've had. The software itself works well but we have had trouble with the support staff.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kenneth from Memphis Children's Clinic

    Specialty: Pediatrics

    Number of employees: 51-200 employees

    October 2017

    Nightmare on EMR street

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Look for something else if you are interested in anything like quality improvement, PCMH, etc.

    Pros

    Very easy interface for entering patient data. Quick learning curve. Intuitive design along classic SOAP note format.

    Cons

    Very poor analytics and reporting from EMR Side. Not horrible from billing but not great there either. Performance nightmares abound due to poor infrastructure of remote servers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Azam from South River Pediatrics

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    June 2017

    I have been stuck with this system for the past 5 years. The whole company is bad

    Ease-of-use
    Functionality
    Quality
    Support

    Stay away from this system

    Pros

    Does not go down often able to accommodate multiple offices
    Can't think of any other positives.
    The sales guy was good

    Cons

    Horrible loading speed horrible support
    No way to speed up this computer. Loads each screen after 30 seconds.

  • TARYN from Global Pain Management

    Specialty: Pain management

    Number of employees: 2-10 employees

    May 2017

    Just started in January

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I just started in my position in Jan of 2017. They have been using the software for 3 years. I have been able to teach myself how to use all the other programs I have used. I was not able to do so with this system

    Cons

    Not user friendly. You have to click on many screens just to find out what day an insurance paid, posted, and any comments on the account.

  • Amber from Gainesville eye associates

    Specialty: Ophthalmology

    April 2016

    Customer service has gone down the drain

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software itself it pretty good. Very functional.

    Cons

    Customer service used to be fantastic until they got bought out. Now calls go to voicemail but no one calls you back.

  • Marc from Marc J Kayem MD

    Specialty: Otolaryngology (ENT)

    March 2016

    Horrible experience. Saw a 40% drop in gross income because of them.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great initial demonstration. Actually had me convinced that this system would be good for us. I was fooled.

    Cons

    Horrible customer support. Always told that their support lines are closed (we are on Pacific Time, they are on East coast time). After 2 PM, zero support. No after hours support. Support team member's voice mails are always full. We started with them in October 2015, and I am writing this review in March 2016. You would figure that 4 months would be enough to get our billing working. My gross income has dropped by 40% (4 months prior to starting with them, compared to 4 months after starting with them). Their servers are on Central Time, so our wait times are always off by 2 hours (patients that are placed in a room have suddently been there for 120 min). There is absolutely no option to enter address for non-US patients. So if we have a non-US patient (which is not unusual for our practice), we have to enter our own business address, otherwise we can't close the visit for the patient. We were told this would be fixed soon (5 months ago). We have had major issues with billing, having been unable to get claims paid for Medicare Northern California. Their support staff were unable to figure out the problem, until my staff figured it out. They had the wrong PTAN number. When my staff tried to change it, they could not, as only the company could do that. When we called to get it changed, we were told our support was suspended because we did not make our final payment for the software. I tried calling them to let them know that our cash flow was almost non-existent because of being unable to bill insurance based on their errors, but I called at 1:55 PM PT, got only voice mail options, then when I tried calling back at 2 PM, had a new voice mailed that stated that they were closed! I am now at the point of wanting to call my credit card company to see if I can get reimbursed on the purchase price of this poor product.

  • SR from Family Healthcare of Elkton

    February 2015

    Run, don't walk.

    Quality
    Support
    N/A

    Worst experience in 30 years of healthcare management. No support. Nothing good to say here.

    Review Source: Capterra
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