MediLinks software


14 reviews(4.5/5)
14 reviews(4.5/5)

MediLinks is a cloud-based patient management solution that helps in inpatient, outpatient and acute care rehabilitation. Key features include team conferencing, standardized Crystal reports, text message alerting, drag and drop scheduling and more.

MediLinks provides collaborative tools to assist different team roles to work and communicate together. One of these tools is customized charting that combines information from physicians, therapists, and nurses into a shared view.

In addition, MediLinks offers reporting tools that present data in real-time with graphs and charts showing trends in appointments, internal tasks, and new patient data. This information can also be exported to PDF's and spreadsheet.

The MediLinks solution is recommended to midsized healthcare practices. Users can also access the solution through mobile devices.

Support is provided through an online customer portal and product tutorials. Support via phone and email is also available.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

14 Reviews of MediLinks

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  • Carli from ProMedica

    Specialty: Physical therapy / rehab

    Number of employees: 10,000+ employees

    April 2018

    use of Medilinks for outpatient therapy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Would be interested in trying a different style of EMR.

    Pros

    I like that it alerts the user when there are cosigns to be completed. It also alerts the therapist when a note is completed.

    Cons

    There is no easy way to read the note in a narrative format. Sometimes I felt as though I missed a category or double documented because I did not know where would be the most appropriate place to put documentation. No way to schedule patients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tim from SUNY Upstate

    January 2018

    overall, I like the product. it can be customized to meet our growing needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Medilinks is geared towards rehab specifically so it meets the needs of our department. For example, it tracks insurance authorizations automatically and alerts the end use when needing further authorization. It will also automatically alert the end user when a modifier is needed for billing. Within 1 system we can chart, bill and track productivity.

    Cons

    Since growing bigger, customer service has suffered. We do not get fast answers to questions posted. Cases get closed after Medilinks responds even if it does not solve our issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    MediLinks is great for our rehabilitation department in a major hospital

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our department appreciates the various reporting tools available. MediLinks tracks just about everything for our rehabilitation department.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Debbie from ETMC Rehabilitation Hospital

    January 2018

    Friendliest staff EVER!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have an older version, so this may not be a fair question for us. Because everything IS so "pre-set" you have to make sure that everyone invests the time to make sure their documentation is individualized rather than just relying on the previous documentation to flow forward. That being said though, if you do need to change something in the documentation it is very easy to do so.

    Pros

    I absolutely LOVE the IRFPAI module-it takes away all the guesswork (and math) and helps me follow the CMS rules for obtaining the most appropriate scores. The charting templates can be customized to meet our needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aimee from St. Luke's Rehabilitation Institute

    Specialty: Physical therapy / rehab

    Number of employees: 201-500 employees

    October 2017

    Medilinks in outpatient clinics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Medilinks keeps us up to date on our Medicare and Joint Commission documentation guidelines, has good support for concerns and we have benefitted from the ability to have the option to change our templates.

    Cons

    No ability to have quick text, task lists are slow to load as are reports. Would benefit from quicker ability to respond to customer issues instead of waiting for next update.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amy from CarolinaEast Rehabilitation Hospital

    Number of employees: 1,001-5,000 employees

    September 2017

    Great Addition to our Rehab EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    reports, compliance, ease of use, customer service

    Pros

    Medilinks has made meeting regulatory guidelines so much easier. They stay up to date on the industry changes and help the facility make a smooth transition when changes in the software are necessary. The availability of reports makes it easy to stay up to date on compliance and makes tracking patient's progress much easier. The software is user friendly and training new staff is usually quick and easy.

    Cons

    Some of the branches in the documentation can be a little time consuming but it is to ensure the most accurate scoring and documentation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Krin from Aspirus

    August 2017

    Offers leaders tools to manage their therapy business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Offers reports to quickly manage and make decisions regarding your financials, allows for tracking therapists compliance to documentation requirements. Helps you stay abreast of new regulatory requirements.

    Cons

    Documentation templates could be streamlined for better efficiency.
    The look of the document when it interfaces to EPIC could be better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kirsten from Chatterbox Pediatric Therapy Center

    Number of employees: 11-50 employees

    August 2017

    Our experience has been extremely positive! Outstanding product and support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have saved so much time with electronic documentation. It has streamlined our practice!

    Pros

    Before we started using Medilinks our clinic was using paper-based documentation and buying this software has been one of the best things our practice has ever done for the following reasons
    -Interfaced with our current scheduling system Appointments Everywhere
    -Extremely easy to learn and start using
    -Phenomenal customer services including onsite initial training and continual check in from the SLP and OT software engineers, fast turn around time with responses to problems that arise, and friendly and knowledgeable support staff.
    -Very easy to learn and use and has saved us so much therapist documentation time
    -Software engineers worked with us to customize reports and therapy notes for our facility
    -The software contains many useful reports to help mainstream your practice
    -Weekly online meetings to help you make the most of your software
    -You can access the software anywhere you have a computer
    -Convenient reminders for upcoming evaluations and progress reports

    Cons

    With any software there are updates so keeping up with minor bug fixes has been the only drawback we have encountered but it's never anything major.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steve from Carson Tahoe Health

    Number of employees: 1,001-5,000 employees

    August 2017

    This is a superb product for outpatient therapy services.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduced or eliminated GOBS of paper processes used to track Part Caps, etc....

    Pros

    Monitors all Medicare requirements. Tracks Authorizations, etc. If you use it properly, this system prevents all possible fall-outs!

    Cons

    Complicated and expensive. The complexity is a necessary evil to ensure zero fall-outs/failed claims.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sara from ProMedica

    August 2017

    Medilinks has been a great purchase for our multidisciplinary clinics.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The compliance has been the greatest asset to this product. The research and end result that this team puts into their product with the CMS rules is outstanding.

    Cons

    We are on the classic version of this product and I wish it was more intuitive than what we have currently. We are upgrading to the .com version which is going to solve some of the issues we have currently.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from Midland Health - West Texas Therapy

    Number of employees: 1,001-5,000 employees

    August 2017

    Very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of use and the visual appearance of the product are superb. There was very little learning curve when going from their prior version to the current version as Mediware made it so very user friendly. We trained our entire staff in a few hours in an afternoon.

    Pros

    I have been in the physical therapy profession for 25+ years. Started on paper and have used a few other software programs before using Medilinks. The improvements that have been made over the past couple of years to their outpatient platform have been outstanding in regards to helping me keep up with all the requirements that payors now require. From G-codes to authorization tracking to alerting to the next MD visit, Medilinks has it all.

    Cons

    My least favorite part is the inability to send messages to multiple users at once. Certainly not a deal breaker.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Misti from MMH - West Texas Therapy

    Specialty: Hospital

    Number of employees: 11-50 employees

    August 2017

    Great!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Medilinks takes the need for "thinking" out. The software is able to track anything from referral dates and authorizations to when Gcodes or Progress Summaries are due. It can be customized to track your state regulations as well. The billing is simple and efficient allowing you to submit charges when ready and hold others that are being reviewed. Medilinks also automatically checks for CCI edit rules and helps you bill for the 8-min rule correctly (allowing you to increase and/or decrease your units by the total time spent with the patient). The service dept is easy to get a hold of and promptly responds to our needs. We have had a great experience with them and highly recommend this software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Misti from MMH - West Texas Therapy

    August 2017

    Medilinks has been very easy to use and to work with!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The system takes away the need to "think". It tracks everything from referral dates, and authorizations, to when Gcodes and Progress Summaries are due. The notifications are easy to work which makes the front office simple and efficient.
    No cons at this point. (been on the latest version for about a year and a half, but with Medilinks 8years now)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ben from Burke Rehabilitation Hospital

    Number of employees: 501-1,000 employees

    August 2017

    Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Uniform, comprehensive, professional, compliant EMR program with ongoing, very responsive team of engineers and clinical support specialists.

    Pros

    The clean look of the documentation is much improved from earlier versions we've used. The team is very responsive to our many requests and questions - they are wonderful to work with and took a lot of the stress out of our go live. All Medicare and other regulatory compliance issues are well taken care of, and our documentation is as thorough as it could possibly be. Everything is right there for easy access. The AE scheduling package is great for our very busy clinic, with multiple locations.

    Cons

    The software can be overly rigid - it can be difficult to alter or delete billing codes after a note has been signed. Since we were used to a more customized package in the past, adjusting to a more standardized content is an ongoing challenge. The billing review screen is confusing, and I would like, as an administrator, to be able to chart review my staffs' schedule as they see it, and edit billing if needed and annotate. In AE, we would like to be able to purge appts in batches even if they were scheduled individually.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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