MediLinks (now WellSky Rehabilitation) Software


MediLinks is now WellSky Rehabilitation. WellSky Rehabilitation is a cloud-based patient management solution that supports inpatient, outpatient, acute, and post-acute rehabilitation in settings that include hospitals, inpatient rehab facilities (IRFs), and private practices. Key features include compliance with industry regulations, flexible charting tools, powerful reports, patient engagement tools, drag and drop scheduling, and much more.

WellSky Rehabilitation provides collaborative tools to assist different team roles to work and communicate together. One of these tools is customized charting that aggregates information from physicians, therapists, and nurses in one shared view.

In addition, WellSky Rehabilitation offers reporting tools that present data in real time — allowing the management team to make timely and informed decisions. Organizational data can be exported to PDFs and spreadsheet for further analysis.

WellSky Rehabilitation is recommended for mid-sized health care practices. Users can also access the solution through mobile devices.

Support for WellSky Rehabilitation is provided through an online customer portal and product tutorials, and technical support is also available via phone and email as well.

Billing Review
Billing Review

Billing Review

Charge Capture

Charge Capture

Compliance

Compliance

Document Alerts

Document Alerts

Priority management

Priority management

Reporting

Reporting

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



14 Reviews of MediLinks (now WellSky Rehabilitation)

Overall rating

4.5 / 5 stars

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Showing 1 - 14 of 14 reviews

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Carli from ProMedica

Specialty:  Physical therapy / rehab

Number of employees:  10,000+ employees

Ease-of-use

Functionality

April 2018

use of Medilinks for outpatient therapy

Would be interested in trying a different style of EMR.

Pros

I like that it alerts the user when there are cosigns to be completed. It also alerts the therapist when a note is completed.

Cons

There is no easy way to read the note in a narrative format. Sometimes I felt as though I missed a category or double documented because I did not know where would be the most appropriate place to put documentation. No way to schedule patients.

Review Source

Tim from SUNY Upstate

Ease-of-use

Value for money

Customer support

Functionality

January 2018

overall, I like the product. it can be customized to meet our growing needs.

Pros

Medilinks is geared towards rehab specifically so it meets the needs of our department. For example, it tracks insurance authorizations automatically and alerts the end use when needing further authorization. It will also automatically alert the end user when a modifier is needed for billing. Within 1 system we can chart, bill and track productivity.

Cons

Since growing bigger, customer service has suffered. We do not get fast answers to questions posted. Cases get closed after Medilinks responds even if it does not solve our issue.

Review Source: Capterra
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Ease-of-use

Value for money

Customer support

Functionality

January 2018

MediLinks is great for our rehabilitation department in a major hospital

Pros

Our department appreciates the various reporting tools available. MediLinks tracks just about everything for our rehabilitation department.

Review Source: Capterra

Debbie from ETMC Rehabilitation Hospital

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Friendliest staff EVER!

We have an older version, so this may not be a fair question for us. Because everything IS so "pre-set" you have to make sure that everyone invests the time to make sure their documentation is individualized rather than just relying on the previous documentation to flow forward. That being said though, if you do need to change something in the documentation it is very easy to do so.

Pros

I absolutely LOVE the IRFPAI module-it takes away all the guesswork (and math) and helps me follow the CMS rules for obtaining the most appropriate scores. The charting templates can be customized to meet our needs.

Review Source: Capterra

Aimee from St. Luke's Rehabilitation Institute

Specialty:  Physical therapy / rehab

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Medilinks in outpatient clinics

Pros

Medilinks keeps us up to date on our Medicare and Joint Commission documentation guidelines, has good support for concerns and we have benefitted from the ability to have the option to change our templates.

Cons

No ability to have quick text, task lists are slow to load as are reports. Would benefit from quicker ability to respond to customer issues instead of waiting for next update.

Review Source

Amy from CarolinaEast Rehabilitation Hospital

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Great Addition to our Rehab EMR

reports, compliance, ease of use, customer service

Pros

Medilinks has made meeting regulatory guidelines so much easier. They stay up to date on the industry changes and help the facility make a smooth transition when changes in the software are necessary. The availability of reports makes it easy to stay up to date on compliance and makes tracking patient's progress much easier. The software is user friendly and training new staff is usually quick and easy.

Cons

Some of the branches in the documentation can be a little time consuming but it is to ensure the most accurate scoring and documentation.

Review Source: Capterra

Krin from Aspirus

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Offers leaders tools to manage their therapy business

Pros

Offers reports to quickly manage and make decisions regarding your financials, allows for tracking therapists compliance to documentation requirements. Helps you stay abreast of new regulatory requirements.

Cons

Documentation templates could be streamlined for better efficiency.
The look of the document when it interfaces to EPIC could be better.

Review Source: Capterra

Kirsten from Chatterbox Pediatric Therapy Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Our experience has been extremely positive! Outstanding product and support!

We have saved so much time with electronic documentation. It has streamlined our practice!

Pros

Before we started using Medilinks our clinic was using paper-based documentation and buying this software has been one of the best things our practice has ever done for the following reasons
-Interfaced with our current scheduling system Appointments Everywhere
-Extremely easy to learn and start using
-Phenomenal customer services including onsite initial training and continual check in from the SLP and OT software engineers, fast turn around time with responses to problems that arise, and friendly and knowledgeable support staff.
-Very easy to learn and use and has saved us so much therapist documentation time
-Software engineers worked with us to customize reports and therapy notes for our facility
-The software contains many useful reports to help mainstream your practice
-Weekly online meetings to help you make the most of your software
-You can access the software anywhere you have a computer
-Convenient reminders for upcoming evaluations and progress reports

Cons

With any software there are updates so keeping up with minor bug fixes has been the only drawback we have encountered but it's never anything major.

Review Source: Capterra

Steve from Carson Tahoe Health

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

This is a superb product for outpatient therapy services.

Reduced or eliminated GOBS of paper processes used to track Part Caps, etc....

Pros

Monitors all Medicare requirements. Tracks Authorizations, etc. If you use it properly, this system prevents all possible fall-outs!

Cons

Complicated and expensive. The complexity is a necessary evil to ensure zero fall-outs/failed claims.

Review Source: Capterra

Sara from ProMedica

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Medilinks has been a great purchase for our multidisciplinary clinics.

Pros

The compliance has been the greatest asset to this product. The research and end result that this team puts into their product with the CMS rules is outstanding.

Cons

We are on the classic version of this product and I wish it was more intuitive than what we have currently. We are upgrading to the .com version which is going to solve some of the issues we have currently.

Review Source: Capterra

Lisa from Midland Health - West Texas Therapy

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Very user friendly

The ease of use and the visual appearance of the product are superb. There was very little learning curve when going from their prior version to the current version as Mediware made it so very user friendly. We trained our entire staff in a few hours in an afternoon.

Pros

I have been in the physical therapy profession for 25+ years. Started on paper and have used a few other software programs before using Medilinks. The improvements that have been made over the past couple of years to their outpatient platform have been outstanding in regards to helping me keep up with all the requirements that payors now require. From G-codes to authorization tracking to alerting to the next MD visit, Medilinks has it all.

Cons

My least favorite part is the inability to send messages to multiple users at once. Certainly not a deal breaker.

Review Source: Capterra

Misti from MMH - West Texas Therapy

Specialty:  Hospital

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2017

Great!

Pros

Medilinks takes the need for "thinking" out. The software is able to track anything from referral dates and authorizations to when Gcodes or Progress Summaries are due. It can be customized to track your state regulations as well. The billing is simple and efficient allowing you to submit charges when ready and hold others that are being reviewed. Medilinks also automatically checks for CCI edit rules and helps you bill for the 8-min rule correctly (allowing you to increase and/or decrease your units by the total time spent with the patient). The service dept is easy to get a hold of and promptly responds to our needs. We have had a great experience with them and highly recommend this software.

Review Source

Misti from MMH - West Texas Therapy

Ease-of-use

Customer support

Functionality

August 2017

Medilinks has been very easy to use and to work with!

Pros

The system takes away the need to "think". It tracks everything from referral dates, and authorizations, to when Gcodes and Progress Summaries are due. The notifications are easy to work which makes the front office simple and efficient.
No cons at this point. (been on the latest version for about a year and a half, but with Medilinks 8years now)

Review Source: Capterra

Ben from Burke Rehabilitation Hospital

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.

Uniform, comprehensive, professional, compliant EMR program with ongoing, very responsive team of engineers and clinical support specialists.

Pros

The clean look of the documentation is much improved from earlier versions we've used. The team is very responsive to our many requests and questions - they are wonderful to work with and took a lot of the stress out of our go live. All Medicare and other regulatory compliance issues are well taken care of, and our documentation is as thorough as it could possibly be. Everything is right there for easy access. The AE scheduling package is great for our very busy clinic, with multiple locations.

Cons

The software can be overly rigid - it can be difficult to alter or delete billing codes after a note has been signed. Since we were used to a more customized package in the past, adjusting to a more standardized content is an ongoing challenge. The billing review screen is confusing, and I would like, as an administrator, to be able to chart review my staffs' schedule as they see it, and edit billing if needed and annotate. In AE, we would like to be able to purge appts in batches even if they were scheduled individually.

Review Source: Capterra