Mend Software
About Mend
Launch your Telemedicine program today with MendFree.
Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data.
Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links.
Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated ...
Mend Pricing
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Mend User Reviews
OVERALL RATING
Showing 1 - 5 of 432 reviews
Julie
Company size: 1,001 - 5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
MEND Review
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2019
Incredibly Impressed
Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.
Pros
We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.
Cons
I don't have anything negative to say.
Jennifer
Verified reviewer
Company size: 1 employee
Industry: Consumer Services
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Mend
My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.
Pros
Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.
Cons
The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.
Reasons for switching to Mend
I made sure to switch to Zoom because it's completely free no matter what, and since then I haven't used Mend because we already got to go over my results where he could show me what's going on with my back. Mean while I was grateful for mend because it was simple to be able to see my own X-rays so that we can figure out the next step of where to go from here.
Response from Mend VIP
Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.
Replied July 2020
Mark
Company size: 51-200 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Ease of use
It’s great
Pros
It’s user friendly and real easy to use. It’s probably the easiest software I’ve used.
Cons
Probably the user agreement. Having to check all That off
Anonymous
Company size: 10,000+ employees
Time used: Less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
April 2022
Transferred our Clinic Operations to TelezecareMD
Telemedicine with Appoitnemnt scheduling was trying to be solved.
Pros
Initially used free version gave some problems moved to the clinic version with EHR integration, Security features were never clear if meeting industry standards.
Cons
Moving to a Digital health partner changes a lot of stuff, wasn't worthy of the experience.
Reasons for choosing Mend
Choose TelezecareMD after use of Mend
