--- title: "Mend.io Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mend.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mend.io is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/mend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / [Mend.io](https://www.softwareadvice.com/medical/mend-profile/) / Mend.io Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/mend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/mend-profile/alternatives/) # Mend.io User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 920 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 673 reviews (73%) - 4 stars: 170 reviews (18%) - 3 stars: 47 reviews (5%) - 2 stars: 20 reviews (2%) - 1 star: 10 reviews (1%) ### Most mentioned pros - Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. - I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great. - Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable. ### Most mentioned cons - Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that - Unbelievable amounts of reminders and links and calls to remind me of the upcoming appointment. - My microphone wasn't working, which is odd because it worked with everything else that needs a microphone. ## Mend.io customer reviews Showing reviews 1-25 of 920 (page 1). ### First time using this - Overall rating: 5/5 - Reviewer: Jose J L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered So far I have a positive experience but I havent used it at all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it was easy to use, I got text and email links for a video call so I got options to use #### Cons Its a very bright display I dont know If a "dark mode" is available but it would help --- ### Mend counseling really helps - Overall rating: 5/5 - Reviewer: Kristen R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Plesant and effective. Not much more to say #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy.to use. Secure. Allows me to meet from the comfort of my home. #### Cons Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing. #### Reasons for switching to Mend.io The Office made the switch so if i wanted to meet with my counselor this is what we use --- ### Good product - Overall rating: 5/5 - Reviewer: Bethany D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well. #### Cons You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country. --- ### Mend - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results. #### Cons The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once. #### Reasons for switching to Mend.io I made sure to switch to Zoom because it's completely free no matter what, and since then I haven't used Mend because we already got to go over my results where he could show me what's going on with my back. Mean while I was grateful for mend because it was simple to be able to see my own X-rays so that we can figure out the next step of where to go from here. #### Vendor response Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month. Replied July 2020 --- ### Mend Review - Overall rating: 5/5 - Reviewer: Jaden P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic. #### Cons No cons- recognized at this time- we have been using the program for many years and the connections are better. --- ### [sensitive content hidden] thank you - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just wanted to compliment my teacher and counselor [sensitive content hidden] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. She has been very lenient and persistent at the same time teaching me responsibility and consequences due to my actions. I’m very thankful for this support group and most of all [sensitive content hidden]. I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers. #### Cons Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that --- ### Experience with Mend - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments. #### Cons Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome. --- ### Mend is a Life-Saver - Overall rating: 5/5 - Reviewer: Alexandra H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been amazing for me to keep attending my mental health appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability. I wouldn't be able to attend my mental health appointments without Mend. #### Cons I've been using Mend to attend my weekly therapy appointments for 4 years and I have no complaints so far. --- ### Great service - Overall rating: 5/5 - Reviewer: Tiffany H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great except the audio and video delays. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was able to see as well as here and understand more #### Cons The lag in audio n video feed was slightly off --- ### Incredible listener , incredible advice - Overall rating: 5/5 - Reviewer: Evan G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] really listened, and that meant a lot to me.. I’ve been holding onto past traumas, and I feel he’s perfect for me to open up to. It just depends on pricing because I’m really struggling financially. #### Cons [sensitive content hidden] listened to me, and complimented me on my level of awareness, willingness to open up , and he is going to try everything to figure out a way for me to take classes without it hurting my pockets.. 10 out of 5 stars for him! --- ### Revolutionary healthcare systems. - Overall rating: 5/5 - Reviewer: Shane G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Generally very positive, with tech issues rare. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplified communication with the provider. #### Cons Small images on screen may impair nonverbal communication. --- ### Very Convenient - Overall rating: 5/5 - Reviewer: Carmen P. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It works amazing for me 95% of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and it helps for when I can’t come in. #### Cons Sometimes the connection can be a kitty spotty. --- ### Great Telehealth call. - Overall rating: 5/5 - Reviewer: Gerardo S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Always a great experience even when you feel bad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is very thorough. He was kind and very knowledgeable. #### Cons None I always get great help when I log into the system. --- ### Ct scan results - Overall rating: 5/5 - Reviewer: Jacob G. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to get in and all questions were answered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way she explained everything on that my ct scan #### Cons Nothing she explained everything clearly --- ### JANUARY 17 2025 PATIENT REVIEW - Overall rating: 5/5 - Reviewer: Stan S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It was a pleasant conversation regarding a wide variety of my health topics that provided me with useful and personal information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and convenience of having the session from my home computer. #### Cons There was not anything that comes to mind. --- ### Quick but not efficient - Overall rating: 5/5 - Reviewer: Mabeleine L. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Neutral it was okay, nurses are great. Tech and applications need work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros IJ the nurse practitioner was super helpful and listened to my concerns. #### Cons The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation --- ### Thank you! - Overall rating: 5/5 - Reviewer: Arlene E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Inspirational hope excited great communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use best virtual session medically i have ever experienced. I have tried virtual psychotherapy psychiatrist primary doctors and not satisfied with my experience. This is working for me. But could also be because I'm not depressed anymore ? #### Cons I don’t know. I haven't had much experience with virtual. I usually prefer in person, probably because of my age? Modern technology sure makes life easier sometimes!! --- ### Pleasantly Surprised. - Overall rating: 5/5 - Reviewer: Larry S. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It was good, and better than I expected. This is a better option than driving to an appointment if testing is not needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room. She did not seem to be in a hurry, and I felt that she really listened to me. #### Cons I'm struggling to come up with a negative. --- ### Everyone can feel Mend-ed - Overall rating: 5/5 - Reviewer: Wendy A. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with my counselor! I always feel heard and leave my sessions uplifted and ready to move forward in power. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I needed to speak to someone during a very difficult time. Mend connected me to my counselor quickly so I could get help. #### Cons I have not found any fault in my care plan. --- ### Good experience - Overall rating: 5/5 - Reviewer: Maegen P. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very good and friendly. Hardly any wait time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very fast and easy. No wait. Answered and asked all my questions #### Cons Nothing. Everyone and everything was great. --- ### Will consider using again - Overall rating: 5/5 - Reviewer: Nicoletta B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great and helpful, kind and easy-to-follow staff members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and easy, sweet staff, and interesting TED Talks while you wait. #### Cons The connection bars making you think the videocall won’t work when it ends up working. --- ### Convenient and helpful - Overall rating: 5/5 - Reviewer: Alana k. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Pleasantly surprised to be seen early and same day. Great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very friendly and knowledgeable staff. Quick and easy. #### Cons No issues with visit, very good overall experience #### Reasons for switching to Mend.io Earlier appointments were more important --- ### Great Experience - Overall rating: 5/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy. Nurse Practitioner made me feel very comfortable #### Cons There was nothing i did not like about the video call --- ### Thank you dor taking the time - Overall rating: 5/5 - Reviewer: Bruce C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleasant all around. Ofan was a master of his craft #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very knowledgeable. Explained throughly and in simple terms that i could understand. #### Cons No cons to write. I have a good experience --- ### Wonderful experience - Overall rating: 5/5 - Reviewer: Vera Z. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very easy to communicate, [sensitive content hidden] helped me with tools to manage my emotions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to communicate with Therapist. I felt very comfortable. #### Cons Can’t find anything that I did not like. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/mend-profile/reviews/?page=2) --- Mend.io Reviews, Pros and Cons - 2026 Software Advice