--- title: "Mend.io Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mend.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mend.io is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/mend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Software](https://www.softwareadvice.com/category/4527-medical/) / [Mend.io](https://www.softwareadvice.com/medical/mend-profile/) / Mend.io Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/mend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/mend-profile/alternatives/) # Mend.io User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 920 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 673 reviews (73%) - 4 stars: 170 reviews (18%) - 3 stars: 47 reviews (5%) - 2 stars: 20 reviews (2%) - 1 star: 10 reviews (1%) ### Most mentioned pros - Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. - Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable. - I just wanted to compliment my teacher and counselor [sensitive content hidden] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. ### Most mentioned cons - Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that - Unbelievable amounts of reminders and links and calls to remind me of the upcoming appointment. - My microphone wasn't working, which is odd because it worked with everything else that needs a microphone. ## Mend.io customer reviews Showing reviews 1-25 of 920 (page 1). ### First time using this - Overall rating: 5/5 - Reviewer: Jose J L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered So far I have a positive experience but I havent used it at all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it was easy to use, I got text and email links for a video call so I got options to use #### Cons Its a very bright display I dont know If a "dark mode" is available but it would help --- ### Mend counseling really helps - Overall rating: 5/5 - Reviewer: Kristen R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Plesant and effective. Not much more to say #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy.to use. Secure. Allows me to meet from the comfort of my home. #### Cons Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing. #### Reasons for switching to Mend.io The Office made the switch so if i wanted to meet with my counselor this is what we use --- ### Good product - Overall rating: 5/5 - Reviewer: Bethany D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well. #### Cons You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country. --- ### Mend - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results. #### Cons The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once. #### Reasons for switching to Mend.io I made sure to switch to Zoom because it's completely free no matter what, and since then I haven't used Mend because we already got to go over my results where he could show me what's going on with my back. Mean while I was grateful for mend because it was simple to be able to see my own X-rays so that we can figure out the next step of where to go from here. #### Vendor response Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month. Replied July 2020 --- ### Mend Review - Overall rating: 5/5 - Reviewer: Jaden P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic. #### Cons No cons- recognized at this time- we have been using the program for many years and the connections are better. --- ### Experience with Mend - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments. #### Cons Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome. --- ### Mend is a Life-Saver - Overall rating: 5/5 - Reviewer: Alexandra H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been amazing for me to keep attending my mental health appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability. I wouldn't be able to attend my mental health appointments without Mend. #### Cons I've been using Mend to attend my weekly therapy appointments for 4 years and I have no complaints so far. --- ### [sensitive content hidden] thank you - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just wanted to compliment my teacher and counselor [sensitive content hidden] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. She has been very lenient and persistent at the same time teaching me responsibility and consequences due to my actions. I’m very thankful for this support group and most of all [sensitive content hidden]. I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers. #### Cons Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that --- ### Everything went well very smooth - Overall rating: 5/5 - Reviewer: Dawn S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and easy to use. Very convenient. #### Cons Nothing. I don’t really have any cons to note. --- ### Great Professional Workers - Overall rating: 5/5 - Reviewer: Diana M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] is a wonderful counselor and very nice and cool down to earth understanding individual…She is a professional at what she does…Thank you [sensitive content hidden] for all that you’ve helped me with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access and a great to have and it has greatly helped me with alot of different things. #### Cons There is none… everything that is done is done in a very good professional manner. --- ### Very Convenient - Overall rating: 5/5 - Reviewer: Carmen P. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It works amazing for me 95% of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and it helps for when I can’t come in. #### Cons Sometimes the connection can be a kitty spotty. --- ### 65 y.o. male, first experience - Overall rating: 5/5 - Reviewer: Emanuel S. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Telehealth service very good and very convenient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very thoughtful and thorough questions on health topic #### Cons No dislikes, met my schedule and requirements --- ### Traveling Experience - Overall rating: 5/5 - Reviewer: Audrey W. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Happy with my experience with our provider. Definitely will use again in the future when traveling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The provider was very helpful and communicated very well. #### Cons I enjoyed my Mend appt. There is nothing to report. --- ### Great Telehealth call. - Overall rating: 5/5 - Reviewer: Gerardo S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Always a great experience even when you feel bad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is very thorough. He was kind and very knowledgeable. #### Cons None I always get great help when I log into the system. --- ### Quick but not efficient - Overall rating: 5/5 - Reviewer: Mabeleine L. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Neutral it was okay, nurses are great. Tech and applications need work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros IJ the nurse practitioner was super helpful and listened to my concerns. #### Cons The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation --- ### Very Helpful Resource - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing so far. I have a follow up tomorrow and in a week and I’ll have a better understanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All in all it was a positive experience. The provider was compassionate and receptive to my needs. I needed this. #### Cons I don’t have anything negative to say at this time. --- ### Annual Wellness Check-up - Overall rating: 5/5 - Reviewer: Merlene S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! My experience was very pleasant and the nurse practitioner asked the right questions and gave me very good advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The nurse practitioner was very informative and knowledgeable about my situation. #### Cons N/A The thing I liked least about the video experience was that I wish it were longer. --- ### Next Level Rocks! - Overall rating: 5/5 - Reviewer: Alicia R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I scheduled a virtual appointment for a yearly physical with Leigh Anna Hutchinson. She is awesome. She ordered bloodwork for which I went to the Garden Oaks Next Level clinic. Everyone there was very nice and the office was very clean. I had my virtual appointment today for my blood work results and again I was very pleased with [sensitive content hidden]. I would definitely recommend ans rate it 5+ stars. I’m so happy my employer offered this benefit to us. #### Cons I have no complaints about the facility or personnel. --- ### Thank you! - Overall rating: 5/5 - Reviewer: Arlene E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Inspirational hope excited great communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use best virtual session medically i have ever experienced. I have tried virtual psychotherapy psychiatrist primary doctors and not satisfied with my experience. This is working for me. But could also be because I'm not depressed anymore ? #### Cons I don’t know. I haven't had much experience with virtual. I usually prefer in person, probably because of my age? Modern technology sure makes life easier sometimes!! --- ### Everyone can feel Mend-ed - Overall rating: 5/5 - Reviewer: Wendy A. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with my counselor! I always feel heard and leave my sessions uplifted and ready to move forward in power. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I needed to speak to someone during a very difficult time. Mend connected me to my counselor quickly so I could get help. #### Cons I have not found any fault in my care plan. --- ### Virtual Screening - Overall rating: 5/5 - Reviewer: Camila G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It was very convenient, very easy to schedule the appointment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy scheduling, easy access, great bedside manners! #### Cons There was nothing that I disliked about Mend --- ### Great experience - Overall rating: 5/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall great experience with the nurse and the doctors I would definitely recommend them ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to check on me that is amazing and I really feel like they care About me and my recovery! #### Cons The connection with my phone at times with me and there computers --- ### Get in/get out while at work. - Overall rating: 4/5 - Reviewer: Moni H. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overal experience was good. Mend was efficient, professional, asked about my concerns, and answered all my questions with kindness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kept me on point, covering all basis, and listened for any concerns. #### Cons He initially was rushing me, but only because i had only 40 minutes. I didnt know this initially. --- ### My great day admined featuring Delon - Overall rating: 5/5 - Reviewer: Delon S. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I feel they asked a lot of questions that they needed the answer to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ladybi met with seemed nice and knowledgeable #### Cons I didnt like all the questions provided to me I needed a break --- ### Great Website! - Overall rating: 5/5 - Reviewer: Arletha S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality of the video was great and audio . #### Cons Nothing everything was fine. I was satisfied ## More reviews [Next reviews](https://www.softwareadvice.com/medical/mend-profile/reviews/?page=2) --- Mend.io Reviews, Pros and Cons - 2026 Software Advice