I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Very good to work with i like that i can see and talk to my therapist

Helps to connect with my therapist and psychiatrist to see them and them to see me to talk with

There was nothing i disliked about mend

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

My overall experience with Mend was great once again the nurse was very professional.

The nurse assistant was very professional and friendly.

None available to mention in the comment box

It's easy to log into. It's good for reminding when the next meeting is or easy to schedule with. It's pretty straight forward with its format. I can use to just get into video calls quickly without having to navigate through the app to find the call.

I will say calls can drop pretty easily. It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.

Seeing patients name and linking to their code.

Sometimes it goes in and out of patients charts and does not accurately calculate timed visits.

Kate Gruber was great, extremely personable and a joy to speak with.

There is absolutely nothing that I didn't like...great call.

It was a pleasant experience, nurse was nice, receptive and easy to work with.

Easy to use, lady I worked with was very easy to talk with, she was quite pleasant, and laughed at some of my silliness.

I have no earthly idea what this is going to cost. It was a requirement by my new insurance, Wellcare. I know absolutely nothing about Wellcare, but it was recommended by an insurance agent, Becky, over the phone. So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea what it is going to cost or who is going to pay for it. No one prepared me for working with Wellcare.

The person I talked with was knowledgeable.

The video was sketchy, and the audio was off.

Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!

Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

It has more challenges for sure than zoom. Transmissions are frequently unclear / cut out. Perhaps Zoom has stronger, wider-ranging connections, not sure. I would say that while there are some things that are good about mend, I don't love it overall.

I like that mend alerts patients before their appt about the upcoming appt and allows them to prepare themselves and be waiting for the appt to start.

Connections are often poor, frequently cuts out, sometimes have an echo. I do not like that you have to be near wifi (doesn't always work for our patients) and that there are so many parameters for it to be successful (i.e. have to use safari with iphone but chrome with Macbook - lots of these considtions). I also wish the image of the patient could be minimized so that you can be working on you own emr notes (not in the mend notes) while seeing the patient. I also wish group meetings were easier to access.

When it works, it is great! If everyone has a high speed internet connection it seems to work, but with some clients living in rural areas, they are not always afforded the opportunity to receive high speed internet.

Long lag time waiting for patients to load and be able to access. Sometimes the sound cuts out and one side or the other has no audio, other times the video is garbled and distorted.

Thank you for helping me get my mic to work from home I was right up against a patient visit and your team, especially Catlin, got it to work. Please make sure to let people know that Chrome is the preferred browser. One employee told me it didn't make a difference and it did make a difference! Thank you for making it so easy to use and patient ease to use as well. The patient connection is always the most difficult in most cases. You platform is super easy for them!

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AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

It has been an okay experience. It is not my first choice of use as the redundancy is annoying to me. But I do like the messaging system that is in place that lets people know when someone is in the session.

I like that the software lets people know when someone has started a session. I like that you can communicate through the system with messages if there are issues with the audio.

I don't like how complex it is to put clients into the calendar. It is very repetitive and monotonous.

Having a Telehealth appointment is like being at the clinic.

Regarding the pandemic situation, this is the best option for having an appointment with a Medical Doctor.

Some patients doesn't have high speed internet and they can't use this software

Overall, the system is easy to use and very convenient

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

It seems like it serves its purpose. I don't love or hate it, it's neutral. It's fairly easy to get clients entered into the system and the layout seems user friendly.

The lag times when scheduling available times and being able to fill them. Same with entering client information and being able to find that client right after entering them. Seems like there's a lag. I also have seen several clients struggle to get it to work, though that could be their devices/connections. But seems like I have little glitches sometimes as well.

I used Mend to work with my clients in scheduling appointments and managing my own billing. It was great for simpler messaging, but a little more difficult when insurance arrangements were complicated. Overall it was a good experience.

I like the ease of scheduling and sending information to clients. I can see quickly who is having trouble attending appointments and integrating that with my own billing management.

Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.

MEND has disrupted important communication and I do not recommend it.

Patients say it is easy to use. They have said they can connect from the links.

Frequent drop outs during sessions. Often have to switch to a different platform due to poor performance.

Overall it has been helpful to see clients who are unable to be seen in persons.

I like the new telehealth platform for viewing/seeing/meeting with clients I like the new virtual waiting room

The software is often slow, and takes several seconds to switch between screens (such as when rescheduling with patient while he/she is still online) As well during this interaction it is very hard to tell what is a block or what is an actual appt. Because my organization uses 2platfirms advanced MD and MEND, I often have to look between the 2 calendars which is time consuming. It would be nice if it were more seamless

My overall experience with Mend has been professional and progressive and positive. I would call my friends to use Mend. Mend has helped me get my life back in order and has been a beneficial factor in my mental health progressiveness.

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

If party on the other line is going to be late there should be a cartoon or something so the patient on the other line would know that they're coming and just haven't forgot about you.

I have really enjoyed Mend for the most part. It has made it great to connect with people no matter their location.

I enjoy being able to connect with other people from all over. It has a lot of features that make it easy to use.

Sometimes it is hard to connect to the video. or the quality of the video is not good.