Mend vs Solutionreach

RATING:

4.5

(701)

Mend has 701 reviews and a rating of 4.49 / 5 stars vs Solutionreach which has 228 reviews and a rating of 3.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (701)
3.9 (228)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 19, 2024
March 26, 2024
Pros/Cons
  • Pros

  • It's comforting to have this connection to your health care team.
  • Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
  • Cons

  • It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
  • Consistent bugs when trying to schedule someone or issues with the service sending the client the wrong code or wrong date for apt.
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  • Pros

  • Helps with appointment reminders AND review management for a reasonable price; customer service is amazing.
  • I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
  • Cons

  • Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.
  • Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos